SaaStr

NOVEMBER 1, 2023

So we’ve been fans of Bill.com for many years at SaaStr, and covered them from the very early days, as a niche product most hadn’t heard of. How is SMB SaaS doing today? (@jasonlk) October 26, 2023 Pick your jaw off the floor while we dive in with 5+ Interesting Learnings: #1. How did they do it?

Payment Services 279

Payment Services Payments SaaS Payments Payment Solutions 279

SaaStr

DECEMBER 7, 2023

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. We recently invested in Respondology. Foremost, we invested in the company as they put together a world-class team with experience and knowledge in the space.

Development Team Review 215

Development Team Review Management Technical Review Social Media 215

Payrix

APRIL 24, 2024

As the last episode of a four-part series on the topic, Andy and Ian tackle how software companies can minimize attrition and why it’s important to the payments conversation. Part 3 – How value-added services contribute to the payments experience for customers. We hear this from all of our partners. Did you miss Parts 1-3?

Payments 147

Payments Embedded Payments Merchant Services Payment Solutions 147

SaaStr

MARCH 27, 2024

So we’ve probably covered HubSpot more than any other SaaS and Cloud leader on this 5 Interesting Learnings series, but there’s a good reason for it: First, HubSpot is a lot like most of us. So many SaaS companies just run out of new customers by $100m ARR or so. Going multi-product has helped.

Scale 232

Scale Cloud Pricing Scaling 232

SaaStr

DECEMBER 28, 2023

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. We had a great one last week with Rebecca Lynn, Co-Founder & General Partner at Canvas Ventures. And how big is your current fund? Check that out here.

Technical Review 199

Technical Review Software Review Payment Solutions Venture Capital 199

SaaStr

MARCH 20, 2024

At SaaStr Miami, former Founder’s Fund Partner and CRO of Brex Sam Blond — host of the SaaStr CRO Confidential Podcast — sat down with SaaStr CEO and founder Jason Lemkin for a fireside chat about finding success as a SaaS company in 2024. We were coming off an environment where startup funding was as fruitful as ever.

Sales Hiring 246

Sales Hiring Sales Recruiting Scale Headcount 246

SaaStr

JANUARY 12, 2024

Is it the end of an era for customer success in SaaS? We just wrote up how some of the biggest changes of SaaS are now coming, specifically in Customer Success and Sales. Back in 2015, when didn’t have the data or NRR or GRR of 115 public SaaS companies. We still want to drive retention and growth and make money.

Sales Hiring 239

Sales Hiring Customer Success Scale AI 239

Payrix

APRIL 10, 2024

User experience has become a cornerstone in shaping the world of SaaS. Your product is your bread and butter, and as a verticalized software company, you know just how important a tailored, industry-specific application is to your end user. It’s now an expectation that is carrying through into the B2B and B2B2X landscapes.

Merchant Services 130

Merchant Services Payment Services SaaS Payments Payments 130

SaaStr

MARCH 19, 2024

If you’ve been an operator in the SaaS industry for a long time, you’ve probably considered starting your own company. What does it take to become a founder, and how does it differ from operations? As an operator, it’s less about the why and more about the how you do it. As a founder, you have to know the why — why do we exist?

Headcount 196

Headcount Scaling Finance Engineering 196

SaaStr

FEBRUARY 19, 2024

If founders have been at it for 5+ years, and the business is truly at scale, and past the risk stage, then helping them sell some shares can be just the right thing to help them go long. I believed it then, I believe it now, and as a SaaS founder, I wish I’d taken some of the founder secondary offered to me.

Startup 221

Startup Venture Capital Investment Scaling 221

SaaStr

FEBRUARY 20, 2024

Gusto is a high-velocity, high-scale acquisition and expansion engine, and one we can all learn from. In a recent Workshop Wednesday, Tolithia Kornweibel, CRO, and Jamie Edwards, Head of Go-to-Market Operations and Tools, share how Gusto maximizes revenue so that you can do the same.

Scale 203

Scale Sales Marketing Construction 203

SaaStr

JUNE 29, 2023

SaaS buying has changed. As buyers grapple with expanding technology, higher prices, and a need for efficiency, SaaS companies need to deliver what their audience is looking for to win in the market. SaaS Market Snapshot In Q1 of 2023, Vendr gathered data on SaaS Spending and yielded some pretty interesting results.

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VP of Engineering Trends Cybersecurity Sales Hiring 231

SaaStr

JANUARY 19, 2023

In June 2023, we’re heading back to London for SaaStr Europa and we wanted to give a special shout-out to some of the companies that will be there with us! We’ll see 2,500+ of the best SaaS founders, execs, and VCs June 6-7 at 2022 SaaStr Europa ! Vendr is forever changing how companies buy and renew SaaS.

Sales Hiring 204

Sales Hiring Scale Cloud Churn 204

SaaStr

SEPTEMBER 26, 2023

How is AI going to impact the software and SaaS landscape of the next couple of years and also the next 5-10 years? She watched the SaaS and Cloud wave ride and thought there’d be a huge pullback in markets this year. We talk about Generative AI, but what does that mean? It’s how decision-makers make informed decisions.

AI 245

AI Generative AI Venture Capital SaaS 245

SaaStr

DECEMBER 29, 2023

In part one of this week’s Ask-Me-Anything (AMA) with SaaStr founder and CEO Jason Lemkin, he answered the community’s questions about whether all anyone cares about is AI anymore, investor appetites going into 2024, vertical SaaS, and thriving as a solo founder. Q: As you scale, how metrics-oriented should the company be?

Scale 221

Scale Sales Hiring Customer Success AI 221

SaaStr

FEBRUARY 9, 2024

Before joining Zapier, Giancarlo was at Atlassian as a technical sales lead before moving to DropBox as a Senior Director of Growth and Monetization, and was CMO at Confluent – so he has a wealth of knowledge from Zapier’s Go-To-Market history as well as these successful SaaS companies to pull from. At the same time?

Scale 252

Scale Sales Hiring Sales Marketing 252

SaaStr

FEBRUARY 7, 2023

1,000 SaaS CEOs, Founders, Revenue Leaders, and VCs will join us for 1.5 If you haven’t already, sign up here for tickets before we sell out. Braindates are 1:1 and small group networking sessions designed for you to share knowledge and network with like-minded SaaS leaders during SaaStr Europa.

VP of Engineering 231

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 231

SaaStr

JANUARY 31, 2024

As Christian’s been the CRO of Splunk for over seven years now, he’s a wealth of knowledge on what it really takes to be successful in Enterprise SaaS Sales. When Christian asks his sales team how much pipeline they need to hit their number, everyone typically gives a similar answer: “ You’re going to hear 3x a lot.

Enterprise 237

Enterprise Scale Sales SaaS 237

SaaStr

JUNE 17, 2023

In the ever-evolving landscape of SaaS, Venture Capital, Bootstrapping, and Valuations – understanding market trends and investment patterns is critical. We’ll explain Jason’s take on the recent market fluctuations, highlighting major deals that shaped investment patterns and their effects on valuation trends.

Venture Capital 206

Venture Capital Scale Technical Review Software Review 206

SaaStr

SEPTEMBER 3, 2023

SaaStr Founder and CEO Jason Lemkin and Partner at QED Investors Amias Gerety chat on the Fintech Beat podstream about all things SaaS, money, and what makes a great founder. What Makes SaaS So Great If you’re here on SaaStr reading this, you don’t need to be told why SaaS is so great. How did they do that?

Sales Hiring 219

Sales Hiring Headcount Finance Technical Review 219

Subscription Flow

APRIL 18, 2024

How do you keep increasing your revenue in a marketplace that has reached its point of saturation? In such a scenario, what subscription-based businesses like these dating apps usually do is they redirect their energies into improving their customer lifetime value by reworking their customer engagement model.

Engagement 94

Engagement Customer Lifetime Value Revenue Subscription 94

SaaStr

DECEMBER 29, 2022

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. At Maxio , we help B2B SaaS companies unlock their next stage of growth. At Maxio , we help B2B SaaS companies unlock their next stage of growth.

Scale 202

Scale Underperforming Technical Team B2B AI 202

SaaStr

NOVEMBER 8, 2023

In SaaS, we talk a lot about hyper-growth, uber-successful companies, but many founders, including hyper-growth founders, make mistakes over and over. Maybe you feel SaaS is crushing it this year, but it’s not easy for a lot of folks. Maybe you feel SaaS is crushing it this year, but it’s not easy for a lot of folks.

Scale 228

Scale Sales Hiring SaaS Scaling 228

FastSpring

MARCH 8, 2024

SocialBee , a social media management platform and SaaS based in Romania, first started using FastSpring in 2018. Co-Founder and Chief Executive Bee Ovi Negrean has used the word “flawlessly” to describe how FastSpring’s merchant of record use case has worked for SocialBee (more on that below!).

Merchant Services 133

Merchant Services Payments Subscription Payment Features 133

SaaStr

APRIL 27, 2023

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. Google is proud to help. Companies waste up to 30% of their SaaS spend. The global SaaS market is massive – Gartner estimates it to be $151B+ by 2023.

Cloud 200

Cloud Scale Startup Sales Hiring 200

FastSpring

APRIL 18, 2024

For many SaaS and software companies, international sales are a key part of their growth trajectories. But with international growth comes a long list of international business concerns about how to appeal to potential customers in new countries. Why it’s so important to optimize pricing for local markets.

Payment Methods 78

Payment Methods Payments SaaS Payments Merchant Services 78

FastSpring

OCTOBER 25, 2023

Q4 sales numbers usually outperform the rest of the year thanks to year-end holidays and their associated shopping cycles — but how much does that trend carry over into software and SaaS sales? Are you optimizing all possible Q4 sales opportunities for your software business? How B2B vs. B2C sales compare.

SaaS Payments 135

SaaS Payments Payment Solutions Software Review Merchant Services 135

User Pilot

APRIL 24, 2024

Generative AI has changed how tech companies do business. This includes the SaaS industry too. From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. In this article, we explain: Why investing in AI in SaaS is a must.

AI 67

AI Artificial Intelligence SaaS Generative AI 67

Stax

FEBRUARY 21, 2024

So, of course when it came to revenue-driving activities, Ford knew that success in marketing—and business—wasn’t about how much your marketing spend is, but how efficiently you spend it. For modern Software as a Service (SaaS) companies, the automobile is replaced by primarily digital and cloud-based solutions and software.

SaaS Payments 88

SaaS Payments Payments Payment Services Stax 88

FastSpring

APRIL 23, 2024

In this guide, we discuss five service providers that function in whole or in part as alternatives to Paddle that may help you avoid some of these limits, starting with a look at our solution, FastSpring. Are you looking for a Paddle alternative that will partner with you to grow your business internationally?

Payment Services 78

Payment Services Payment Methods Merchant Services Payment Solutions 78

Scytale

MARCH 5, 2024

For SaaS companies, it’s hard not to hear the word ‘audit’, without your heart skipping a beat or two. And so, we decided it was about time to make audits easier. We are thrilled to announce our Built-In Audit , completely rewriting the way audits are carried out to certify your product with both rigor and speed.

compliance 111

compliance SaaS Cloud Communication 111

Andreessen Horowitz

MARCH 22, 2024

Effectively monetizing any new technology is a race to capture market share while still giving yourself room to grow your business. But the stakes are much higher with generative AI: though it promises to deliver unprecedented value to businesses, it can also be very expensive to serve to each incremental customer.

Generative AI 125

Generative AI AI B2B Pricing 125

User Pilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. How to measure customer behavior with data analytics.

Customer Lifetime Value 102

Customer Lifetime Value SaaS Underperforming Technical Team Retention 102

FastSpring

AUGUST 2, 2023

Now as a successful international business, TestDome has been with FastSpring through all of it, and even when other payment platforms launched intriguing new products, Mario never saw a good reason to leave FastSpring. Are you looking for a merchant of record that will partner with you to grow your business internationally?

Payment Solutions 136

Payment Solutions Payment Methods Merchant Services AI Search 136

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. How CS impacts your ARR, product value, and marketing. And much more! Jump to highlights. Support is an important part of that,” he says.

Customer Success 136

Customer Success VP of Engineering Payments Payment Methods 136

FastSpring

NOVEMBER 16, 2023

Cyber Weekend — the weekend encompassing Black Friday and Cyber Monday — is a great time for businesses to slash prices and increase sales volume as the year wraps up. Are you looking for a merchant of record to help you grow your business internationally? Set up a demo or check out our platform yourself.

Payment Solutions 88

Payment Solutions Software Review Payment Methods SaaS Payments 88

Stax

DECEMBER 20, 2023

Offering payment processing services is a move that makes sense for a lot of SaaS companies, particularly if your software helps your customers run their business. Not to mention, payments serve as an additional (and highly lucrative) revenue stream for SaaS companies, so your business will also enjoy a healthier bottom line.

Merchant Services 88

Merchant Services Payment Services SaaS Payments Payments 88