ProfitWell

MARCH 11, 2020

We're about to go diving for metrics. Why you need to understand your customer retention metrics. That's what metrics give you. In particular, your customer retention metrics are a critical component of long-term business planning. How is customer retention measured? There are a few ways to measure retention.

Retention 52

Retention Metrics SaaS Payments Underperforming Technical Team 52

ProfitWell

APRIL 3, 2020

Daily active users is a key metric you should follow when you’re in the subscription business. Daily active users, commonly referred to as DAU are the total number of people that login and engage with your SaaS or web product on a daily basis. Why is it important to measure DAU? When your DAU is high, it can be a great sign.

Technical Review 43

Technical Review Churn Subscription Payment Features 43

ProfitWell

MARCH 24, 2020

Zenefits powers its customers with the tools to help run their operation with a simple and intuitive way to streamline onboarding, benefits, payroll, PTO, and human resources. It saves them time, money, and helps with internal and external communications. Metrics and reporting tools. Price optimization software.

Subscription 72

Subscription Payment Features Payment Methods Payments 72

SaaStock

MARCH 20, 2019

Bringing them together, we will help them and learn from them in equal measure. Collibra provides a cross-organizational data governance and catalog platform that helps companies maximize the value of their data. Toast ’s all-in-one point-of-sale (POS) and restaurant management platform helps power and grow restaurants.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

ProfitWell

NOVEMBER 1, 2019

Almost every department within every SaaS company I’ve come across measures success differently. Marketers, they’re measuring qualified leads, which don't always pan out. It’s a mess—not just because every team has different incentives, but also because none of these metrics focuses on retaining customers. “It

Retention 56

Retention Strategy Underperforming Technical Team SaaS 56

ProfitWell

OCTOBER 30, 2019

To help you build a proactive churn management system that boosts revenue and keeps your customer base happy, let’s take a closer look at what proactive churn management looks like for SaaS companies and how to get started. Make sure your goals are realistic, measurable, and time-bound. Of course, data on its own isn’t helpful.

Churn 72

Churn Management SaaS Payments Strategy 72

ProfitWell

MARCH 24, 2020

Zenefits powers its customers with the tools to help run their operation with a simple and intuitive way to streamline onboarding, benefits, payroll, PTO, and human resources. It saves them time, money, and helps with internal and external communications. Metrics and reporting tools. Price optimization software.

Subscription 40

Subscription Payment Features Payment Methods Payments 40

ProfitWell

APRIL 16, 2020

Your customers pay you to help them solve very specific problems. Customer support team members engage in a number of activities that help ensure customer satisfaction and improve business outcomes for your SaaS product. Help resolve customer problems - Customer support is an important part of the customer success equation.

Customer Success 59

Customer Success Acquisition Churn Software Review 59

ProfitWell

MARCH 20, 2020

We’ve been talking a lot about revenue operations here at ProfitWell. The flywheel consists of setting people up, activating them, engaging them, and then referring them to restart the entire process. It’s all about ensuring the teams understand applicable metrics and are aligned to achieve a common outcome. Predictable growth.

Business 59

Business Sales Funnel Customer Success Pricing 59

ProfitWell

NOVEMBER 4, 2019

Not implementing and measuring customer success means you risk losing customers and rising customer acquisition costs (CAC). To help you on your mission toward mastering customer success, I’ll break down what customer success truly means, what happens when you master it, and best practices to employ. Have quick links to help.

Customer Success 73

Customer Success SaaS Onboarding Churn 73

ProfitWell

OCTOBER 23, 2019

It’s crucial to help prospects understand how your product might help them by asking the right questions at the beginning. Once you have a clear idea of the problem they're solving, you’ll be able to write copy on your marketing site that targets the right customers and helps them understand whether your product is a good fit. #2:

Churn 56

Churn Payment Methods Payment Services SaaS Payments 56

ProfitWell

JANUARY 28, 2020

In this episode we discuss the relationship between RevOps and marketing with Dave Rogenmoser, CEO of Proof , and how it’s not just about marketing or sales anymore—it’s about helping. It’s not just about marketing or sales anymore, it’s about helping. Value-based metrics. His ideal metric would be some percentage of lift.

Underperforming Technical Team 45

Underperforming Technical Team New CTO Technical Review CTO 45

ProfitWell

SEPTEMBER 30, 2019

The data you focus on collecting for revenue optimization should center on what will help you with segmentation and forecasting. Based on this data, Company A can easily get a measure of how its product’s appeal breaks down along age lines. The two companies will sell to their respective customer bases in very different ways.

Revenue 40

Revenue Pricing Outsourcing Services Merchant Services 40

Baremetrics

JANUARY 24, 2021

I’m generally known as “the metrics” guy, so needless to say there was plenty of analysis on the front end surrounding customer churn to see how heavy this lift was going to be for us. We didn’t provide any type of handholding from our team, resulting in a lack of engagement from our users.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

OpenView Labs

JANUARY 29, 2020

Special thanks to Ned O’Leary and Laura Rosca who helped compile this research. . The much-discussed pricing strategy took over the SaaS world and helped fuel the phenomenal success of SaaS pioneers like Dropbox, Evernote, SurveyMonkey and Hootsuite. Here are a few tips from Entrepreneur to help you make it work for you.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

SmartKarrot

JULY 8, 2020

This, in turn, requires you to track various metrics to boost customer retention and maximize revenue. . These tools help you monitor several metrics such as website traffic, customer churn, revenue, etc. This, in turn, helps you improve your overall marketing strategy and grow your business. Churn Rate. Activation Rate.

Metrics 10

Metrics SaaS Churn Customer Lifetime Value 10