ChurnZero

JANUARY 25, 2024

As the role of CS changes, so do the critical skills required for CS teams, their leaders, and CS professionals seeking new roles. Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

User Pilot

APRIL 9, 2024

To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms. Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions.

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52

Intercom, Inc.

APRIL 1, 2020

Connecting people is what we try to do here at Intercom , so below, my teammates on the Intercom Content team share some links or online events we’ve found useful, or informative, or distracting, or inspiring. Evelyn Clinton, Content Marketing Manager. Sharing experiences. Handling emotional health.

Scale 201

Scale Government Content Marketing Data 201

Sales Hacker

JUNE 1, 2022

Sales professionals have been selling over the phone and video for years. So why does it feel like we’ve entered a new age of sales? But the reality is traditional rapport in sales began to shift even before the pandemic began , with reports showing buyers only spent about 17% of their time meeting with potential suppliers.

Sales Recruiting 93

Sales Recruiting Outsourced Development Identity management Branding 93

Neil Patel

MARCH 5, 2021

For marketers, Slack apps may improve productivity, efficiency, collaboration, and project management. If you want to prove your worth to your customers and find ways to become more efficient, you need clear analytics to guide you. Statsbot uses machine-learning technology to deliver insights and predictive analytics to diverse teams.

Social Media 135

Social Media Marketing AI Search Technical Review 135

SaaStr

DECEMBER 23, 2020

What channels can teams put in place to have this real-time dialogue with their customers? How would Tamar describe her management philosophy today? Anytime I would hire a new product manager into my team, I would tell them you use search all the time. What questions does she ask? What is she looking for? You don’t.

VP of Engineering 244

VP of Engineering Software Review Technical Review Underperforming Technical Team 244

Sales Hacker

JUNE 7, 2021

Sales customer insights. This is important for anyone who prospects or handles inbound calls – could be both inside sales and field sales. Persona and market insights come in here – even though we’re at an early point in the sales process. But what are these insights that will transform the conversations salespeople have?

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Sales Recruiting Payment Services Payment Methods Sales 107

Sales Hacker

NOVEMBER 16, 2021

In this episode of the Sales Hacker Podcast, we have Veronika Riederle , Co-Founder & CEO at Demodesk , a customer meeting platform company she launched in 2018 that’s bringing in seven figures with a global hybrid remote team. Subscribe to the Sales Hacker Podcast. Welcome to the Sales Hacker podcast.

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Scale Leadership Construction Sales 95

CustomerSuccessBox

JUNE 21, 2022

Well-defined Sales-to-Onboarding Handoff. This begins with the sales to onboarding hand-off before the end of the sales cycle. The customer begins to understand that the onboarding manager will take them through their customer journey. it’s better to have the onboarding team present before the sales cycle ends.

Scale 52

Scale Onboarding Scaling Strategy 52

Neil Patel

SEPTEMBER 3, 2021

By hosting the event remotely, it’s possible for people to network without sharing physical space. The remote location has other big benefits too. With remote work becoming more and more efficient , this is ideal for businesses looking to attract top candidates from all over the world. Develop a Marketing Plan.

Sales Recruiting 138

Sales Recruiting Social Media Sales Hiring Marketing 138

User Pilot

JULY 9, 2023

How do you evaluate product usability to guide the product design process? An example of good usability is a growth platform that enables product and customer success teams to quickly create quality microcopy thanks to an intuitive and easy-to-use AI-powered writing assistant. Ready to dive in? What is an example of product usability?

User Experience 90

User Experience Sales Recruiting Scale Interviewing 90

Neil Patel

MARCH 25, 2021

From simplifying your social media marketing efforts and project management to finding freelancers, each of these tools will help you get the competitive edge you’re after. When it comes to marketing, sales, and CRM software, HubSpot has become one of the top players. Are you ready to grow your business with digital marketing?

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Payment Methods Social Media Marketing Business 144

Mucker Capital

OCTOBER 10, 2023

Sales development is a nuanced blend of art and science, requiring a delicate balance for its effective implementation within a company. Drawing from substantial experience, Sally Duby from The Bridge Group provides valuable insights into the intricate realm of sales development. Sally's wisdom sheds light on this dilemma.

Scale 52

Scale Sales Hiring Outsourced Development Development 52

Neil Patel

NOVEMBER 30, 2020

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. When your human team has trouble managing your customer service needs with sticky notes and cluttered inboxes, you need a new solution. Customer Relationship Management (CRM). So don’t buy them.

Software Review 103

Software Review Software Systems Review AI Search 103

Neil Patel

OCTOBER 25, 2021

For this reason, spending time and money on sales and marketing-related tasks is never time wasted. In this post, I’m going to examine some of the top sales tools for boosting results, improving efficiency and organization and helping you generate more revenue. LinkedIn Sales Solutions. Let’s get started!

Sales 131

Sales Social Media Cloud Software 131

Sales Hacker

APRIL 27, 2020

Whether you run a one-person sales enablement program or are part of a team, the sheer scope of the job can be overwhelming. Which is why we’ve put together this guide on sales enablement, focusing on the three primary parts of the job: strategy, execution, and governance. Sales enablement strategy. I hear you.

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Sales Enablement Scale Sales Hiring Sales 88

FastSpring

MARCH 14, 2023

It takes an enormous amount of time, money, and headcount for SaaS companies to handle VAT, GST, and sales tax (and any other form of indirect tax) in-house. That’s why most businesses turn to tax software and/or tax consultants to help them manage indirect tax. Note: Some tax consultants specialize in sales tax compliance in the U.S.

Payment Solutions 83

Payment Solutions Merchant Services SaaS Payments Payment Methods 83

Baremetrics

FEBRUARY 3, 2021

We've written a good chunk of content at Baremetrics over the years. Table of Contents. Customer Research: A Guide To The Ultimate Startup Cheat Code. Churn Analysis: A 3-Step Guide to Analyzing Your Churn. Dunning Management: How to Recover Failed Payments. Saving you millions of dollars: asset sale vs stock sale.

Sales Hiring 64

Sales Hiring SaaS Payments Payment Services Payments 64

FastSpring

JANUARY 17, 2023

Customize and manage one or more subscription and trial models. Provide a self-service portal to customers so they can manage their accounts (including payment information, seats, and more). Offer and manage one-time add-ons, coupons, and more. gym memberships, monthly food clubs, or remote accounting services).

Payments 86

Payments Payment Features Payment Methods Payment Services 86

How To Buy Saas

APRIL 4, 2023

So, if you’re aiming to increase the likelihood that your emails are going to be opened, read, and most importantly, acted upon , then read on, as we explore the most common reasons for marketing emails failing to generate sales. Use a responsive design that adapts to different screen sizes, and keep your content brief and scannable.

Marketing 52

Marketing Sales Social Media Underperforming Technical Team 52

Unbounce

SEPTEMBER 16, 2021

The Role of PPC in Marketing Strategies Why Your PPC Ad Needs a Dedicated Landing Page A Step-by-Step Guide to Optimizing Your Post-Click Strategy. There are two ad formats to choose from once you and your team set your campaign goals: display and search. Sales will always be a top priority. Is it increasing sales?

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

Neil Patel

OCTOBER 13, 2020

In this guide, you’ll learn everything you need to know about outsourcing while avoiding mistakes that could cost you in quality. Use outsourcing as a tool to drive sales and revenue. According to Wasp Barcode Technologies, the five biggest challenges facing small businesses center around employee management and profit.

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Outsourcing Services Outsourced Development Sales Hiring Technical Review 141

Natalia Luneva

APRIL 30, 2021

We don’t necessarily think it affects our sales, but it definitely impacts overall customer satisfaction. . 3 Laura Grand-Hill, Event Marketing Manager at Airbase (Spend management software) says: “ Our community, Off the Ledger runs on Slack. We have been running our community for more than a year now. .

Marketing 98

Marketing Social Media SaaS New CTO 98

Sales Hacker

AUGUST 9, 2022

Shaan started Flockjay as a way to train people from non technical backgrounds and usher them into the tech ecosystem primarily through sales. Now Shaan has made Flockjay a platform to give managers and sales leaders cheat codes to how and why they win by following the journey of their success stories.

VP of Engineering 79

VP of Engineering Sales Hiring Mobile Innovation 79

Intercom, Inc.

FEBRUARY 25, 2021

In this guide, Annette writes about the best way to get inside the mind of your customer, and how to use those insights to create better customer experiences. It’s not a sales funnel or buyer’s lifecycle; it’s a process in which you illustrate the steps customers take in each interaction with your company until their problem is solved.

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Scale Consulting Interviewing Customer Support 211

Sales Hacker

JANUARY 5, 2021

Subscribe to the Sales Hacker Podcast. How the role of sales development has changed [13:10]. Keeping new sales professionals focused on the mission [18:44]. Sam Jacobs: This week on the show, we’ve got Kata Nyitrai , head of global sales development for Meero, a fast-growing company in Europe. Remote work?

Scale 92

Scale Sales Recruiting Technical Review Outsourced Development 92

Sales Hacker

MAY 18, 2020

We founded Sales Hacker in 2013 to give sales practitioners – the folks in the weeds who are responsible for driving revenue – a platform to share their knowledge with a broad audience. Today, Sales Hacker became a true B2B sales community. Today, Sales Hacker became a true B2B sales community.

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Sales Hiring Sales B2B Management 67

Neil Patel

OCTOBER 20, 2020

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. And by the end of this guide, you’ll know everything you need to know to make the right choice for your business. You should also think about how fast you plan to grow and expand your team. HR is confusing.

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Outsourcing Services Outsourced Development Sales Recruiting Sales Hiring 118

SmartKarrot

APRIL 27, 2023

Set up a tracking system and operational KPIs so that the CS team can be held responsible for engagement results, customer happiness, and customer growth. Responsible for ensuring the CS team engages with consumers continuously to promote adoption, value, and advocacy. You will oversee the full post-sales organisation.

Customer Success 19

Customer Success Sales Hiring Travel Churn 19

Intercom, Inc.

DECEMBER 21, 2021

Maggie Hott , Director of Sales at Webflow. And no one knows this better than Zanade Mann, founder and Managing Director of the Black Women’s Business Collective. Later’s Farhan Virji on adapting B2C support strategies for B2B teams. But what if the manager role is not for you? Will Larson , CTO of Calm.

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VP of Engineering Scale Technical Review Outsourcing Services 118

Teamgate

NOVEMBER 21, 2018

enko is a vastly experienced professional with over 20 years marketing, sales, and business development practice in leading IT and Telco companies, such as; Microsoft; Nokia; and Lattelecom, transforming business in 24 countries of Central and Eastern Europe. Can you share with us your hacks on how to manage stress?

Scale 68

Scale Interviewing Technical Review B2B 68

SmartKarrot

OCTOBER 27, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Givelify As a Director of Customer Success, you will advise customers as a trusted partner on use-cases, fundraisinggiving strategies, and Givelify products and services. Proactively learn new features and content as they become available. Manage QBRs.

Customer Success 19

Customer Success Technical Advisors Retention Interviewing 19

Sales Hacker

SEPTEMBER 16, 2019

One of the biggest decisions you can make when setting up your sales team is whether to focus primarily on inside or outside sales. They seem to be completely at odds, with one focused on clients with a high acquisition cost and high ACV (annual account value), the other focused on a high sales velocity. Hiring guide.

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Sales Hiring Scale Sales Recruiting Payment Methods 81

Sales Hacker

JULY 3, 2018

We’ve been compiling this sales automation tools list for a while, trying to figure out the best way to get the information out there. There are a number of existing resources available on sales automation, but they don’t offer use cases and examples of how to put the tools to action. What Is Sales Automation?

Scale 65

Scale Outsourcing Services Sales Recruiting Outsourced Development 65

SmartKarrot

DECEMBER 1, 2021

Role: Head of Customer Success Location: Remote, United States Organization: Narrativ As a Head of Customer Success, you will build, manage, and coach a team of Customer Success Senior Directors, Directors, and/or managers including regular 1:1s, radical candor feedback in the moment, performance reviews, and career planning conversations.

Customer Success 19

Customer Success Software Review Leadership Enterprise 19

SmartKarrot

APRIL 21, 2022

Deliver world-class technical support through phone, email, chat, and self-service help center content to drive exceptional customer satisfaction (CSAT). Provide mentorship and coaching to the team regarding best practices for delighting enterprise-level customers.

Customer Success 19

Customer Success Payment Services Payment Methods Payments 19

SmartKarrot

MARCH 25, 2022

Build, manage, and lead the Customer Success team for Pacvue Commerce. Collaborate with the Pacvue Training and Education team to build out the content for product onboarding and education. Assist in pre-sales activities to demonstrate the value of Pacvue Commerce for brands.

Customer Success 19

Customer Success Outsourced Development Education Finance 19