Intercom, Inc.

OCTOBER 1, 2022

Customer self-service takes a variety of forms, including but not limited to: help centers or knowledge bases, customer portals, FAQ or glossary pages, mobile apps, AI-powered chat and messaging services, or customer communities. It can help a company lower costs.

Machine Learning 104

Machine Learning Artificial Intelligence AI Customer Support 104

User Pilot

JUNE 28, 2021

As the user experience is becoming increasingly important (even more so than product and pricing for many brands), improving user engagement is crucial. CEM Strategy #1: Personalise user onboarding using data. CEM Strategy #3: Act on user sentiment data in real-time. CEM Strategy #4: Celebrate customer success.

Engagement 105

Engagement Strategy Marketing SaaS 105

BetterCloud

JANUARY 23, 2020

This glossary is the place to deepen your understanding of the basic components of SaaSOps. Refers to the management of user, group, and file settings/controls. Process to grant access to apps by verifying that users are who they claim to be. Authorization solves the second order problem: user interactions. Authorization.

SaaS 52

SaaS compliance Software Delivery Mobile 52

User Pilot

MAY 25, 2023

How can you translate a survey into a language that your users prefer? Finally, it shows how you can translate your surveys easily and automatically with Userpilot to collect user sentiment data. Finally, it shows how you can translate your surveys easily and automatically with Userpilot to collect user sentiment data.

Sales Hiring 89

Sales Hiring SaaS Outsourced Development Market Research 89

ChurnZero

JULY 2, 2021

So, you want to ensure that users love your product and that you’re soliciting and applying their feedback. Obsess over onboarding. Onboarding has a long-lasting impact with deep ties to a customer’s likelihood to churn. Churnopedia: A Glossary of SaaS Definitions & Metrics for Customer Success.

Retention 97

Retention Revenue Sales Hiring Churn 97

Sales Hacker

NOVEMBER 15, 2017

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started. Onboarding.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

Chart Mogul

SEPTEMBER 15, 2023

Benchmarks across the PLG user journey The hardest part of PLG might actually be… marketing?! For one, no one thinks about monetization on the basis of some abstract “lifetime”: in this second act of the mobile economy, users are sticky, products are enduring, and monetization streams are complex. Forget about Threads. Guess what?

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52