Intercom, Inc.

OCTOBER 1, 2022

A customer self-service offering is key to empowering customers with information while also reducing the burden on customer service professionals. Plus, they build trust by demonstrating the breadth of a brand’s knowledge to its customers and prospects. What is a customer self-service portal?

Machine Learning 104

Machine Learning Artificial Intelligence AI Customer Support 104

ChurnZero

DECEMBER 9, 2022

However, given her CS background, Gabby never envisioned herself becoming a CEO, as she explained during her keynote session, “ The new ‘C’ in CEO ” at ChurnZero’s Customer Success Leadership Summit, BIG RYG. On your path to CEO, you made a deliberate choice to put the customer before yourself.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

Upscope

JANUARY 4, 2021

It turns out that the number one way in which customers like to fix a problem is by fixing it themselves. Why customers prefer self service There are plenty of statistics covering why self-service is the go to channel for many customers. Knowledge bases This is a common and rapidly growing form of self help.

Software Review 52

Software Review Systems Review Technical Review Scale 52

User Pilot

JUNE 28, 2021

Is your customer engagement marketing strategy bringing in expected results? If executed well, a consumer engagement marketing strategy not only increases your revenue but also maximizes the customer lifetime value. What is customer engagement? What is customer engagement marketing? What is customer engagement?

Engagement 105

Engagement Strategy Marketing SaaS 105

User Pilot

MAY 25, 2023

It allows you to collect accurate user feedback from all your customers and gives you a more holistic view of their needs , preferences, and pain points. To see how to create, customize and translate surveys in Userpilot, book the demo! In this way, you can get a complete picture of customer sentiment.

Sales Hiring 89

Sales Hiring SaaS Outsourced Development Market Research 89

ChurnZero

JULY 2, 2021

SaaS companies must be cognizant of and weigh the implications brought about by a sole focus on these metrics when assessing the performance of and building strategies for Customer Success. In this article, you’ll learn: Differences between Net Revenue Retention, Gross Revenue Retention, and Customer Retention with definitions and examples.

Retention 97

Retention Revenue Sales Hiring Churn 97

FastSpring

JANUARY 8, 2019

But don’t worry, we’ve created an ecommerce glossary that includes all the terms and concepts you need to know to have a successful digital business. A type of performance-based marketing in which a business rewards partners (also known as affiliates) for each visitor or customer brought by the affiliate’s marketing efforts.

Payment Methods 62

Payment Methods Merchant Services Payment Services Outsourcing Services 62