SaaStr

MARCH 28, 2024

Dear SaaStr: How Do I Best Prevent Churn? You don’t. Instead, you drive it down. Each quarter. You can’t eliminate churn. It’s a fact of business life in selling a product with recurring revenue and thus recurring sales. You can hide churn (e.g., by signing multiyear contracts). And you can drive it down. But you can’t eliminate it. My top suggestion is: Measure churn carefully, and consistently.

Churn 217

Churn Revenue Sales Business 217

Tom Tunguz

MARCH 28, 2024

AI will transform software sales. Most of the discourse so far has focused on how AI upends the sellers’ worldview. But the buyers’ process will also evolve. When researching software, operational buyers & procurement teams alike will use AI to research different offerings. Typing “Compare Salesforce & Hubspot for a 10 person sales team. which is better?

AI 277

AI Software compliance Consulting 277

SaaStr

MARCH 28, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. We had a great one last time with Lucy Deland, Co-founder & General Partner at Inspired Capital. Check that out here. This week we’re focusing on Luci Fonseca, Partner at Base10 Partners ! #1.

Venture Capital 245

Venture Capital Cybersecurity Scale Artificial Intelligence 245

Andreessen Horowitz

MARCH 28, 2024

Nobody puts Baby in a corner — especially if Baby happens to be fragmented financial services data. Historically, the key to building a successful financial services data company has been to extricate and analyze valuable but difficult-to-access resources like public filings, diligence materials, research reports, conference call notes, and news. Now, with the advent of large language models, such previously shackled information might soon be easily and widely available to everyone, ushering in

Data 125

Data Artificial Intelligence Scale Systems Review 125

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Payments

The Moz Blog

MARCH 28, 2024

Explore a decade of Google's ever-evolving algorithm, revealing over 30,000 changes and a surge in updates, as we delve into the intricate dance between human-driven decisions and machine learning's influence on search rankings.

Machine Learning 113

Machine Learning Artificial Intelligence 113

Groove HQ

MARCH 28, 2024

A well-written customer support email can make all the difference between refund and a cross-sell (or long-term customer loyalty.) While you will of course have your own special style, in this post, we will cover tips that you should keep in mind for your Expressing Gratitude and Empathy In customer service, your words can shape […] The post 13 Customer Service Email Tips (and Example) appeared first on Groove Blog.

Customer Support 62

Customer Support 62

Infinicept

MARCH 28, 2024

When: May 2, 2024 at 11:00 AM MDT / 1:00 PM EDT Unraveling Junk Fees: Diving Deep Into Surcharging, Convenience Fees, and More Dive into the intricate world of payment processing in this live Ask the Experts session, where you’ll engage directly with industry leaders with Deana Rich, Co-Founder and Co-CEO, Infinicept, and Theresa Kananen, Partner at Arnall Golden Gregory group.

Payment Services 52

Payment Services Engagement 52

Baremetrics

MARCH 28, 2024

Braintree is a popular payment gateway platform amongst SaaS brands and some mobile apps. It allows customers to pay merchants using multiple methods, including credit and debit cards, PayPal, and digital wallets like Google Pay or Apple Pay. They offer security features to ensure a safe transaction process for customers and businesses alike.

Payments 52

Payments Merchant Services Payment Methods SaaS Payments 52

User Pilot

MARCH 28, 2024

User analytics play an essential part in the product development and management process. Why? That’s one of the questions our guide answers. It also explores different kinds of user data analysis, shows you how to conduct it, and introduces a few product analytics tools with the necessary functionality. Let’s get to it! TL;DR User analytics is a user research methodology.

Underperforming Technical Team 52

Underperforming Technical Team Data Analysis AI User Experience 52

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

Subscription Flow

MARCH 28, 2024

The rapidly changing digital economy has led to a growing demand from SaaS businesses based in the US for more straightforward ways to handle international transactions. In this regard, the merchant of record for SaaS companies serves as an essential middleman, allowing SaaS providers and end users worldwide to transact financial transactions with ease.

Merchant Services 52

Merchant Services Payment Services SaaS Payments Payment Solutions 52

CloseSaaS

MARCH 28, 2024

The best cold email software & automation tools all have one thing in common: they help you reach more prospects and start more conversations.

Software 52

Software Sales 52

Baremetrics

MARCH 28, 2024

Recurly is a subscription management tool that offers recurring billing. They integrate with multiple payment gateway options to process transactions, including WorldPay, Amazon Payments, and of course, Stripe.

Payments 40

Payments Payment Services Subscription Payment Features 40