Mon.Mar 18, 2024

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Decoding the Mechanics of Brand Familiarity to Future-Proof Any Brand

The Moz Blog

In this article, Giulia sprinkles a bit of cognitive science in the marketing mix to showcase how leveraging the familiarity bias can future-proof any brand.

Branding 107
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Dear SaaStr: For High Dollar Vertical SaaS, Does The First VP of Sales Need Domain Expertise?

SaaStr

Dear SaaStr: If you were hiring a head of sales for a high-priced, niche B2B SaaS product, would you focus on general B2B SaaS sales experience or on market/customer knowledge, assuming it will be very difficult to find a candidate with both? This is the scenario when the trade-off is the most acute. Imagine you are selling a $100,000+ product and you yourself as CEO/founders have limited knowledge selling to the customer base.

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Instagram Customer Care 101 for Small Businesses

Buffer Resources

In 2013, I started as a social media specialist at a digital marketing agency. Our main client was UNIQA, the largest insurance group in Europe, which focused on Facebook marketing. They also asked us to create an Instagram profile just to have a presence on another social media platform.  As a junior SMM specialist, it was my job to repost Facebook posts to Instagram and check out Instagram comments once a week.

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New User Activation Dashboard: Definition, Metrics, and Examples

User Pilot

In SaaS, a new user activation dashboard can become a massive product analytics tool to understand and optimize the user journey. But how can a dashboard for user activation can help you engage more users? Let’s explore how a new user activation dashboard works, look at the key metrics you need to include in it, and see how it can help you unlock ways to retain more customers.

Metrics 95
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Navigating the Future: Generative AI, Application Analytics, and Data

Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

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See You Wednesday for a Webinar on Efficient Growth Through New Market Expansion

Kellblog

Just a quick post to highlight a Balderton Capital webinar I’m doing this week on Wednesday, March 20th at 8:00 AM Pacific, 3:00 PM UK, and 4:00 PM CET. The registration link is here. Since I’ve heard of a few problems with it, you can request an invite as well. If you get stuck, ping me on LinkedIn , Twitter , or leave a blog comment here.

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How to Create Dynamic CPQ Quote Templates in Salesforce

CloudKettle

After finalizing a quote, the goal is typically to create an accurate and professional quote document to customers. But without the right processes in place, quoting can be challenging, time-consuming, and prone to errors. Thankfully, Salesforce CPQ (Configure, Price, Quote) helps with the configuration and management of quote documents, streamlining the process and making quotes […] The post How to Create Dynamic CPQ Quote Templates in Salesforce appeared first on CloudKettle.

Pricing 52
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Elevate Your Churn Management Process

Chargebee

While a churn rate, or the percentage of customers who stop using your product or service, may be inevitable in business there are ways to reduce the risk to your bottom line. Churn management involves examining the reasons why customers want to leave your business, and addressing those problems with strategies that help maintain customer retention.

Churn 52
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A Comprehensive Guide to Heritage Architecture Revival after Water Damage

SaaS Metrics

Water can be a silent and stealthy destroyer. Lurking in the background, it can slowly undermine your house’s structural integrity and cause significant damage to your heritage architecture – a treasure of historical and artistic importance. The National Trust for Historic Preservation reports that water-induced issues form a significant percentage of preservation.

Metrics 52
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Whatfix vs Walkme: Which is Better for No-Code Growth?

User Pilot

Is Whatfix or WalkMe the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Then there’s also the price that needs to match your budget.

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SaaS: How They’re Turning Payments Into Profit Centers

Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

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NIST Cybersecurity Framework 2.0: What’s Changed and Why It Matters

Scytale

Cyber threats never sleep, which means neither can your defenses. That’s why the US Government’s National Institute of Standards and Technology (NIST) recently updated its Cybersecurity Framework (CSF) to version 2.0, the first major update since the creation of the CSF a decade ago. The biggest addition is the Govern function, emphasizing the importance of governance in managing cyber risks.

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Pendo vs Whatfix: Which is Better for No-Code Growth?

User Pilot

Is Pendo or Whatfix the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Then there’s also the price that needs to match your budget.

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NIST Cybersecurity Framework 2.0: What’s Changed and Why It Matters

Scytale

Cyber threats never sleep, which means neither can your defenses. That’s why the US Government’s National Institute of Standards and Technology (NIST) recently updated its Cybersecurity Framework (CSF) to version 2.0, the first major update since the creation of the CSF a decade ago. The biggest addition is the Govern function, emphasizing the importance of governance in managing cyber risks.