Mon.Jun 19, 2023

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Customer Success Has Gone from The Customer’s Ally To Its Nemesis

SaaStr

So we’ve been writing about the power of a strong, funded, dedicated customer success organization since the beginning of SaaStr way back in 2012. While now mainstream, our early thinking on the power of Second Order Revenue in many ways informed a generation of SaaS entrepreneurs and the whole CS space. But … things have change in the past 24 months or so.

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How Buffer’s Content Team Uses AI

Buffer Resources

There’s been much ado about AI lately, especially since ChatGPT was released to the public in November 2022. Since then, we’ve seen an influx of thoughts and tools around the topic and the use of AI. We like AI here at Buffer – we’ve even launched an AI Assistant to help our audience create content better and faster. However, we understand its limitations, especially when it comes to creation, better than most.

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Dear SaaStr: What’s the Best Advice Founders Never Hear?

SaaStr

Dear SaaStr: What’s the Best Advice That Entrepreneurs Never Hear? My list of top advice founders never hear: Thanks for reading Scaling SaaS — from SaaStr! Subscribe for free to receive new posts and support my work. Subscribed Slow it down if you don’t have a great co-founder. We all get excited to “get going” with a start-up. But if your co-founder isn’t great, if they don’t have the right skills to complement yours, and/or if they aren’t committed enough … it won’t work out.

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A Market Map of Brazil’s Credit Landscape

Andreessen Horowitz

As a continuation of our debt capital market pieces, we decided to spend some time studying the credit landscape in Brazil. In recent years, we’ve noticed a significant increase in the number of funds, banks, and startups offering debt financing … The post A Market Map of Brazil’s Credit Landscape appeared first on Andreessen Horowitz.

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Navigating the Future: Generative AI, Application Analytics, and Data

Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

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Our 7 Top Learnings from Bootstrapping SaaStr Itself

SaaStr

So SaaStr itself had no revenue at all for the first few years and still almost everything we do is free. But we have enough revenue now (tens of millions) to think of it as a.bootstrapped startup And the #1 thing I’ve learned is … how different bootstrapping really is. A few learnings: #1: It’s Harder to Set and Enforce Firm Goals When Bootstrapping I mean, you can set them, but a certain amount of urgency is lost when you aren’t depending on outside investors, VCs, a b

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A Guide to Choosing the Best SaaS Learning Management System

User Pilot

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? And which are the best tools available on the market at the moment? These are the two main questions that our guide answers. Let’s dive in for details! TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences.

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Buffer vs. eClincher: A Detailed Comparison of Key Differences

Buffer Resources

Finding the perfect social media management tool can be a challenging task, with numerous options and features to consider. As a (let’s face it) biased Buffer employee, I’ve tried my best to compare the two from a neutral point of view to help you make an informed decision. In this article, we'll explore the key differences between Buffer and eClincher to assist you in finding the right solution for your social media management needs.

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How to Conduct a User Flow Analysis? A Step-by-Step Guide

User Pilot

A better understanding of your users is never a bad thing and user flow analysis can be an extremely powerful tool to help you build it. In this guide, we’re going to break down what a user flow is, explain how to analyze the process, set out how to identify and capitalize on opportunities, and share the tools that’ll help you drive product growth.

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Recent Teams, Office outages were caused by cyberattacks: Microsoft

IT World

Microsoft has confirmed that recent outages to its popular services, including Outlook, Teams, OneDrive, and cloud computing platform Azure, were caused by a DDoS attack by a threat actor that the company tracks as Storm-1359. Also known as Anonymous Sudan, Storm-1359 was first detected in January, targeting organizations and government agencies with DDoS attacks and efforts to exfiltrate data.

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SaaS: How They’re Turning Payments Into Profit Centers

Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

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Cohort Retention Analysis 101: How to Measure User Retention?

User Pilot

What is cohort retention analysis? How do you leverage it to reduce churn and improve your retention rates ? These are the main questions our guide tackles, so if you’re after the answers, you’re in the right place. Let’s get right to it! TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time.

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Mapa de mercado do panorama de crédito no Brasil

Andreessen Horowitz

Read this article in English. Dando continuidade a nossos artigos sobre mercado de capital de dívida, decidimos nos deter um pouco no estudo do panorama de crédito no Brasil. Nos últimos anos, percebemos um aumento considerável do número de fundos, … The post Mapa de mercado do panorama de crédito no Brasil appeared first on Andreessen Horowitz.

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Strengthening Data Security in Healthcare

Valerian Tech

Introduction In today's digital age, healthcare companies face increasing threats to the security and privacy of patient data. The potential consequences of data breaches, such as financial losses, reputational damage, and loss of patient trust, highlight the critical importance of robust data security measures. This blog will explore the importance of data security for healthcare companies and highlight some key components of robust data protection.

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What Types of Servers Does SIP Use?

SaaS Metrics

Aren’t you glad that we have VoIP? Thanks to providers like Telnum that worked to ensure many more business owners like you maximize the benefits associated with VoIP. But how does it happen? SIP makes possible the activation of VoIP calls between devices. Learn a little more about the technical details associated. Read more The post What Types of Servers Does SIP Use?

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How Embedded Analytics Gets You to Market Faster with a SAAS Offering

Start-ups & SMBs launching products quickly must bundle dashboards, reports, & self-service analytics into apps. Customers expect rapid value from your product (time-to-value), data security, and access to advanced capabilities. Traditional Business Intelligence (BI) tools can provide valuable data analysis capabilities, but they have a barrier to entry that can stop small and midsize businesses from capitalizing on them.

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7 Daily Sales Activities to Maximize Your Sales Performance

CloseSaaS

Looking to level up as a sales professional? These seven daily sales activities will take you from zero to hero inside your sales organization!

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I-JEPA: The first AI model based on Yann LeCun’s vision for more human-like AI

Crafty CTO

Meta, a company I generally detest, is making real contributions in AI, including significant (partly) open source efforts such as the LLAMA model, which has fueled massive independent development. I trust Meta … to do what’s good for Meta alone, but in AI they’re (probably accidentally) doing a lot of good.

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June 19 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: United States (Remote) Organization: CryptoRecruit As a Customer Success Manager, you’ll be the main point of contact for clients and cultivate enduring connections. The organisation needs a customer champion that will collaborate closely with the product team to promote important consumer needs and spot new opportunities.

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Apple Vision Pro (Part 2) – Hardware Issues

Crafty CTO

Most of this is speculation—but it’s well-informed, expert speculation. I expect Vision Pro will have its weaknesses like the original iPhone or Apple Watch, but this is prime Apple territory–introduce a product that’s an order of magnitude better than anything that preceded it, albeit with weaknesses, and then refine & advance.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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What is User Engagement? [+ 12 Strategies to Improve It]

User Pilot

User engagement is one of those terms that everyone knows but only a few fully understand. What does it mean to engage a user? How do you measure it? And most importantly, how do you improve it? Let’s explore 12 strategies to boost user engagement on your app and increase conversions, retention, loyalty, and ultimately, product growth. TL;DR User engagement is the level of “interactivity” that users have with your product, the value they get from it, and the desire to keep using it.

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B2B SaaS Funnel Conversion Benchmarks

User Pilot

There’s no magic number when it comes to conversions, but knowing B2B SaaS funnel conversion benchmarks can benefit any SaaS product manager. At least you’ll have something to aim for, and it will motivate you to take practical steps that drive product growth. In this article, we will discuss the most common B2B SaaS conversion rate metrics and their benchmarks.