SaaStr

AUGUST 17, 2022

Consider not only how many reps you have and how many you’ll hire, but also incorporate attrition and productivity metrics that give you insight into the health of your organization. Centering your work on customer experience helps train the whole organization in the process and hones your product-market fit. Product tour.

Sales Hiring 187

Sales Hiring Sales SaaS B2C 187

User Pilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. TL;DR Contextual onboarding is about guiding users through a software application, product, or service by providing the right message, to the right user, and within the right context. What is contextual onboarding?

Onboarding 83

Onboarding Engagement Retention Software 83

User Pilot

APRIL 9, 2024

TL;DR Onboarding platforms allow organizations to design personalized onboarding experiences that enable new users to realize the product value. Book the demo to find out more! Reducing time to value is essential for user retention and product adoption. Ready to dive in? It doesn’t stop there.

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52

User Pilot

JANUARY 8, 2024

Best practices for effective customer acquisition and product-led growth. Book a demo now to begin. 16 Customer acquisition strategies to grow your customer base This section covers strategies to attract your ideal users and keep them glued to your product when they finally sign up. What is a customer acquisition strategy?

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

User Pilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. That said, we’ll review how to build a strong product strategy that delights users and unlocks product growth. What is a product experience strategy?

Strategy 97

Strategy Customer Lifetime Value Onboarding User Experience 97

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Accessibility features are making UX design more inclusive.

SaaS Payments 102

SaaS Payments Trends Payment Solutions Payment Methods 102

User Pilot

MARCH 25, 2024

A user activity trend can provide key insights into changing user behavior and help you increase conversion rates and product engagement. Product teams can use it to better understand user needs and preferences. Product teams can use it to better understand user needs and preferences. Schedule a demo now to find out how.

Trends 100

Trends Acquisition Retention Engagement 100

User Pilot

DECEMBER 22, 2023

Marketing copy aims to promote the product and motivate users to buy it, so it uses engaging and emotionally evocative language. Microcopy helps users discover relevant features and understand how the product works so that they can use it effectively to achieve their goals. Get the demo to see how! What is microcopy UX?

AI 103

AI Scale User Experience Onboarding 103

User Pilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. That starts with understanding how new users learn about your product. That starts with understanding how new users learn about your product. Ready to get started?

Onboarding 97

Onboarding Underperforming Technical Team SaaS Compensation 97

User Pilot

APRIL 16, 2024

Have your eyes on WalkMe product tours and wonder if it’s the right solution for your business. When it comes to product engagement , it’s important to find the right software with all the features you’ll need for each touchpoint across the user journey. What are WalkMe product tours?

Software Review 52

Software Review Payment Solutions Systems Review Technical Review 52

Intercom, Inc.

APRIL 17, 2019

There’s a pattern that’s all too common in our industry – you build a rock-solid product, spend a lot of cash and effort attracting people to discover that product, but then fall down at the crucial point of helping your customers actually find value. Product Tours are a deceptively straightforward solution.

Onboarding 28

Onboarding Underperforming Technical Team Retention Engagement 28

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Customer Success 82

Customer Success Retention Software Review Customer Lifetime Value 82

User Pilot

FEBRUARY 21, 2022

All product managers want to delight and engage their customers. An interactive user guide is a set of functionality helping customers understand how to use your product. Interactive user guides improve user onboarding and drive product adoption. Let’s look at two of the most common: 1 – Product tours.

SaaS 95

SaaS Onboarding Marketplace as a Service Engagement 95

User Pilot

MARCH 6, 2024

CRO is a practice with a lot of room to explore, hence, there are many tactics you can experiment with to optimize sales and product engagement. Interactive Guidance in Onboarding : Implementing interactive walkthroughs during onboarding to improve product adoption and conversions. And which ones are misleading?

Trends 97

Trends AI Search Social Media SaaS 97

User Pilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? TL;DR A free trial is a sales strategy that allows prospective customers to use your product for a limited time. Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions.

SaaS Payments 90

SaaS Payments Payment Methods Strategy Payment Solutions 90

User Pilot

DECEMBER 13, 2023

The jobs-to-be-done survey is a great process to help you find out what your customers’ desired outcomes are, so you can make tangible improvements to your product that customers will find helpful. This article will cover everything you need to get started with your product. What is a jobs-to-be-done survey?

Software Review 105

Software Review Underperforming Technical Team Interviewing Innovation 105

User Pilot

APRIL 22, 2024

This guide on ‘correlation and causation’ clarifies these concepts, essential for those seeking to make informed decisions using product analytics. If you’re looking for a great tool to help you leverage product analytics, book a Userpilot demo to see how we can help!

Retention 52

Retention Churn Onboarding Subscription 52

User Pilot

MARCH 16, 2023

Finding a product that not only suits your business needs but also delivers value at the right price can be daunting. Userpilot offers the right value for money and has just the features you need to improve onboarding , analyze user feedback, and drive product growth. Build fully interactive product tours.

Pricing 96

Pricing Software Review Technical Review Onboarding 96

User Pilot

JUNE 15, 2021

Having said that, we’ve studied several fast-growing SaaS products to give you the inspiration you need to nail that vital initial user onboarding experience. It also repeats the main benefits of the product, so that they’re fresh in the user’s mind. This shows users how the product will work for them.

Onboarding 145

Onboarding SaaS User Experience Software 145

User Pilot

OCTOBER 19, 2021

Although best known for its analytics , Pendo features two other toolsets that are of value to product marketing teams. There's a product tour system that guides users towards feature adoption. Pendo’s product tours allow you to build lightboxes, banners, tooltips, polls, success messages, and welcome screens.

Retention 93

Retention Onboarding Engagement Churn 93

User Pilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. Book the demo!

SaaS 98

SaaS Onboarding Pricing Mobile 98

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started?

Engagement 98

Engagement Metrics Strategy Churn 98

User Pilot

APRIL 28, 2022

Onboarding software is in high demand for SaaS product managers , and with good reason – the market is booming. Product tours and in-app guides are also important tools to increase engagement. Instead of deciding between Appcues or Pendo, get a Userpilot demo and get more value out of your money. Appcues vs Pendo?

Onboarding 95

Onboarding Software Review SaaS Technical Review 95

User Pilot

MARCH 10, 2024

Are you on the verge of launching a new product? Or maybe you’ve been monitoring product analytics for a while and are looking for ways to boost growth. Monitoring patterns in user behavior offers several benefits, including improved product adoption and reduced churn. Use the collective insights to improve the user experience.

User Experience 98

User Experience Payment Features Trends Engagement 98

User Pilot

APRIL 10, 2023

What is the best method of guiding users through your product; an interactive walkthrough vs a product tour? This article will show you what an interactive walkthrough and product tour is, the perfect situations to use them, and some best practices that can help you achieve success.

Software Review 98

Software Review Education Onboarding Technical Review 98

User Pilot

APRIL 7, 2024

We also look at different types of Aha moments and their examples in SaaS products. More importantly, we show you how to find the Aha moment for your product and design onboarding experiences that lead to it seamlessly. TL;DR The Aha moment is a moment of sudden awareness or realization of the product or feature value.

Management 52

Management Underperforming Technical Team Onboarding Churn 52

User Pilot

JUNE 28, 2023

Stripo offers a pre-sign up interactive demo that brings prospects to their ‘Aha’ moment before they even create an account. Kommunicate drives sales-less product adoption through product experiments and tracking adoption rates with Userpilot. Create a multimedia onboarding flow with product screenshots and videos.

Onboarding 86

Onboarding SaaS Payments Payment Services Payment Solutions 86

User Pilot

AUGUST 16, 2023

A user retention playbook will keep your customers happy and continue using your product for longer. You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. When developing your product , address app performance issues to improve user retention.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

SEPTEMBER 14, 2023

Knowing the difference between correlation vs causation can make a huge impact on the effectiveness of your product initiatives. Our article will show you how to distinguish between the two concepts so that you can make better-informed product decisions. What is an example of correlation and causation in product analytics?

Social Media 103

Social Media Forecasting Onboarding Data 103

User Pilot

JULY 14, 2022

We’ll start by looking at what user onboarding is, then look at why minimal viable onboarding is valuable, and finally how to implement it in your product. Minimum viable onboarding doesn’t just mean launching a basic product tour (long-winded, not targeted, not engaging). Get a demo now. Ready to get started?

Onboarding 92

Onboarding User Experience Marketplace as a Service Social Media 92

User Pilot

MARCH 23, 2021

If you’re a long-time product manager, you’ll know that your product walkthrough can make or break your SaaS business. The key objective of a good product walkthrough is to promptly direct the user to their first “Aha Moment,” thereby maximizing the odds of both activation and Day 1 retention. What is a Product Walkthrough?

Social Media 94

Social Media SaaS Onboarding User Experience 94

Buffer Resources

DECEMBER 20, 2023

The Eras Tour TIME named Taylor Swift the person of the year, and a whopping 72% of Forekasters agreed she was the most talked about person of the year. The smashing brilliance of The Eras Tour had a lot to do with her success.  2023’s answer is an emphatic: NO.   Is this what the future looks like? Time will tell.

Social Media 107

Social Media ChatGPT Trends AI 107

User Pilot

NOVEMBER 28, 2022

Churn is the enemy of product growth. Customer churn occurs when customers cancel their subscription to a product or service. Sometimes users churn because of price issues – either you misled them with the value of your product, or they don’t think the value matches the price outright. Let’s get started.

Churn 97

Churn Software Review SaaS User Experience 97

User Pilot

JANUARY 8, 2024

It helps users get the most value out of your product within the shortest possible time. This article discusses user onboarding best practices to help you offer an intuitive experience – and attract more adoption of your product and brand. Send a welcome email to introduce your product, offering, and brand.

Onboarding 52

Onboarding SaaS Branding Customer Lifetime Value 52

User Pilot

MARCH 20, 2020

In-app guidance is a fancy way of describing the onboarding that happens within your product. Either it’ll be a product tour, or it’ll be an interactive walkthrough. I’ll explain where product tours fall short, and why interactive walkthroughs produce better results. Why product tours don’t offer in-app guidance.

Social Media 91

Social Media Onboarding Engagement SaaS 91

User Pilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? TL;DR The customer activity cycle (or lifecycle) represents a customer’s complete journey with a product or service, from initial awareness to eventual advocacy or departure. Why is customer lifecycle management important?

Strategy 103

Strategy Software Review Social Media Engagement 103

User Pilot

JUNE 19, 2023

For user onboarding in digital products, product adoption platforms like UserGuiding , Chameleon , and Userpilot are more suitable. To see how Userpilot can help you onboard and educate your customers, book the demo! UserGuiding UserGuiding , just like Userpilot, is a product growth platform, not truly an LMS.

Systems Review 94

Systems Review Management SaaS Education 94