SaaStr

NOVEMBER 4, 2019

“I was working for Salesforce in 2009 when I decided to start Okta, an identity management company that connects people with any application on any device. Prior to this, she held HR, inclusion, diversity, finance and customer success roles within Cisco Systems.

Sales Hiring 106

Sales Hiring Identity management Cloud Innovation 106

BetterCloud

JULY 18, 2023

Deployment-related time to value is ease of setup process In the world of SaaS management platforms, the ease of setup process breaks down into: Certification programs and training Knowledge base and active user community Professional services packages Customer success and support Some SaaS management platform vendors are better than others.

Operational efficiency. 52

Operational efficiency. Scale Identity management Technical Support 52

User Pilot

MAY 16, 2023

It allows product managers, marketers , and customer success managers to collect user feedback, track and analyze product usage and drive product adoption with personalized in-app onboarding experiences. Userpilot Userpilot is a digital product adoption platform. Slack pricing is built around 4 main value metrics.

Metrics 88

Metrics Customer Lifetime Value SaaS Pricing 88

CustomerSuccessBox

FEBRUARY 28, 2022

100+ existing customers pay more than $1M + and the others are exploring and contributing to some revenue. Both the segments are quickly growing and the turning factor is the customer growth where the whales are at 110% and overall is 84% YOY. Know more: How can VP of Customer Success get to 125% Annual Recurring Revenue (ARR ).

Retention 52

Retention SaaS Payments Payments Payment Methods 52

SaaStr

JANUARY 31, 2020

So tell me, how did you make your way into what we both know to be the wonderful world of SaaS and also come to found the game changer of identity management in Auth0? Harry Stebbings: I do want to kick off today with a little bit about you. Eugenio Pace: Well, my journey started just after college. That should be your focus.

Scale 167

Scale Sales Hiring Pricing Leadership 167

OpenView Labs

NOVEMBER 13, 2019

I co-authored a couple of books about modern identity management, which we published in 2009 and 2011. The experience made it really clear to me that the issue of identity was getting bigger and becoming more complex as emerging technologies created new scenarios and needs. It has a lot to do with putting customer success first.

Development 40

Development Technical Review Software Review Sales Hiring 40

SmartKarrot

OCTOBER 26, 2022

Since this is a corporate decision, you should consult with other departments of the organization, like the marketing team, a customer success team , and business stakeholders. A great customer success team wants to bring that particular sense of delight back to the user. It is done.

B2B 11

B2B Management Underperforming Technical Team Software Review 11