User Pilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Want to get started with customer analytics? Let’s dive in!

Artificial Intelligence 94

Artificial Intelligence Social Media Software Review AI Search 94

User Pilot

APRIL 29, 2024

Wondering how to segment customers to increase their engagement with your SaaS product? It covers: What customer segmentation is and its benefits. Customer segmentation use cases. TL;DR Customer segmentation is the process of grouping users based on shared properties. If yes, this guide is for you! How to create segments.

Payment Features 80

Payment Features Interviewing Software Review Technical Review 80

User Pilot

APRIL 22, 2024

This analysis isn’t exclusive to SaaS; the principle applies when analyzing physical attributes for hardware products. It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. How to effectively analyze product features: Define your objective.

Underperforming Technical Team 91

Underperforming Technical Team Software Review User Experience Retention 91

Stax

APRIL 18, 2024

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. TL;DR ISVs develop and distribute software products independently and often collaborate with hardware manufacturers and platform providers. Learn More What are ISVs?

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds.

Data 91

Data Finance Enterprise Interviewing 91

FastSpring

APRIL 18, 2024

For many SaaS and software companies, international sales are a key part of their growth trajectories. But with international growth comes a long list of international business concerns about how to appeal to potential customers in new countries. Why it’s so important to optimize pricing for local markets. Your choice.

Payment Methods 78

Payment Methods Payments SaaS Payments Merchant Services 78

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Customer Success 76

Customer Success Retention Software Review Customer Lifetime Value 76

ChurnZero

APRIL 1, 2024

What was once time-consuming and tedious is becoming streamlined and automated, with customer success teams better able to manage their customers proactively. It’s easier than ever before to map out effective customer journeys with au tomated milestones and tasks. How can we apply it to onboarding?

Onboarding 76

Onboarding AI Strategy Social Media 76

User Pilot

DECEMBER 7, 2023

Customer experience management vs customer relationship management? Both are important for affecting your customers, but what exactly are they, and how do they differ? CRM uses specialized software to manage customer relationships, analyze data, and improve outcomes by personalizing services and expecting customer needs.

Management 93

Management Systems Review Software Review Technical Review 93

User Pilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

AI Search 85

AI Search Social Media Cross-platform App Design (Application) Systems Review 85

User Pilot

APRIL 24, 2024

Demos are crucial for your sales process success, which is why you need to learn SaaS demo best practices to create beneficial content. Similarly, you can't expect potential customers to come on board without a well-designed software demo first. Re-engage with older prospects as they move along in their customer journey.

SaaS 70

SaaS Software Review Engagement Data 70

User Pilot

FEBRUARY 19, 2024

It could be launching features that are half-finished and causing customer problems with THEIR customer. Impact analysis is crucial for identifying risks, allocating resources, and enhancing customer satisfaction for project success. Analyze data to identify areas for improvement and refine strategies based on insights.

Traceability 101

Traceability Operational efficiency. User Experience Trends 101

User Pilot

SEPTEMBER 19, 2023

As your business grows and your focus shifts from acquiring new customers to retaining existing ones, churn prediction becomes an invaluable tool in your toolkit. Accurate churn prediction models help you improve the customer experience and prevent voluntary customer departures. To learn more, book a demo today !

Churn 101

Churn Machine Learning Artificial Intelligence Data Analysis 101

User Pilot

MARCH 7, 2024

Funnel reports are a popular analytics tool used to optimize customer journeys and user flows. Our guide explains how to build and analyze funnel reports for actionable insights. TL;DR Funnel reports are analytical tools for visualizing the stages of the customer journey and analyzing how users progress from one stage to another.

Sales Funnel 92

Sales Funnel SaaS User Experience Trends 92

User Pilot

FEBRUARY 14, 2024

For Userpilot customers, it doesn’t matter anymore. Let’s see how product teams can leverage it to build better products and deliver excellent customer experience. It enables teams to manage leads and automate customer service and marketing campaigns. What data can be sent between Userpilot and Salesforce?

AI 91

AI Engagement User Experience SaaS 91

User Pilot

AUGUST 5, 2023

How can you leverage data tracking to get product growth insights ? Analyzing data is the key to achieving customer success and product growth. So let’s find out how to create a data tracking plan to collect and analyze all data relevant to your SaaS business. What is data tracking?

Data 91

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 91

User Pilot

MARCH 7, 2024

TL;DR An analytics platform is a collection of multiple tools that offer a variety of services like the collection of data, processing, analysis , visualization , etc. Free tools offer basic functionalities but are limited in different aspects like customizations, technical support , and integrations with other apps.

Social Media 100

Social Media AI Search Mobile AI 100

User Pilot

MARCH 14, 2024

TL;DR The GA4 path exploration report provides a visualization of successive or previous actions that users take at a particular stage of the user journey. Path exploration can be customized by dragging and dropping them in the corresponding section in the Settings panel: Segment, Breakdown, and Value (respectively).

Underperforming Technical Team 102

Underperforming Technical Team Metrics Mobile User Experience 102

User Pilot

JANUARY 20, 2024

This is more cost-effective and allows organizations to improve the customer experience in the long run. Be specific, use data , not assumptions or speculations, and refrain from jumping to conclusions about possible causes. Collecting data about the problem’s nature and its extent is key to making informed decisions.

Technical Review 108

Technical Review Management Software Review Data Analysis 108

User Pilot

NOVEMBER 14, 2023

Omnichannel analytics enable teams to get a 360 view of user behavior at different touchpoints of the customer journey. TL;DR Omnichannel analytics is the process of collecting, integrating, and analyzing data from various channels and touchpoints , like landing pages or mobile apps. That’s what this article explores.

SaaS 97

SaaS Social Media Data Onboarding 97

Stax

FEBRUARY 21, 2024

So, of course when it came to revenue-driving activities, Ford knew that success in marketing—and business—wasn’t about how much your marketing spend is, but how efficiently you spend it. For modern Software as a Service (SaaS) companies, the automobile is replaced by primarily digital and cloud-based solutions and software.

SaaS Payments 88

SaaS Payments Payments Payment Services Stax 88

User Pilot

FEBRUARY 29, 2024

By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. A step-by-step process for analyzing user behavior. Create data-driven product strategies. Reduce customer churn. Delight customers. Act on the collected data to improve user experience.

SaaS 90

SaaS User Experience Churn Retention 90

User Pilot

MARCH 20, 2024

Software monetization can be complex to deal with. You can implement many software monetization strategies in your product, but picking the right one can be a challenge. This article will go through 13 software monetization solutions to help your software product create great revenue streams and drive product growth.

Software 59

Software Revenue Strategy Advertising 59

User Pilot

FEBRUARY 15, 2024

In this article, we’ve compiled our favorite software and conducted an in-depth review for each, highlighting their main analytics features and pricing. TL;DR Funnel analytics refers to the analysis of events across all stages of every customer journey. Freemium with paid pricing available on request). Starts at $20/month).

Sales Funnel 96

Sales Funnel SaaS User Experience Forecasting 96

User Pilot

APRIL 30, 2024

The higher your adoption rate, the more customers will use your product, resulting in more revenue. TL;DR Adoption rate measures how quickly new features or products gain popularity and usage, indicating their success and user appeal. Understanding the adoption rate is vital as it helps gauge your products’ success and features.

Payments 73

Payments Payment Solutions AI Search Payment Services 73

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Payment Solutions 98

Payment Solutions Payment Methods Retention Software Review 98

Totango

NOVEMBER 27, 2023

“Customer success is driving value to customers. Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango.

Customer Success 103

Customer Success Scale Systems Review Software Review 103

User Pilot

NOVEMBER 20, 2023

TL;DR Technical product managers work with engineering and development teams on the technical performance of software products. While product managers are more customer and business-centric, technical PMs focus on the technical development and implementation of solutions. In-app survey created in Userpilot.

Management 96

Management Software Development Engineering Market Research 96

User Pilot

APRIL 8, 2024

Think about the last software application that you used for work. Product-led growth is a well-known bottom-up approach that relies on the product for customer acquisition and revenue expansion. Free trials and freemium enable the users to explore the product and experience its value to convert them into paying customers.

Strategy 77

Strategy Business SaaS Customer Lifetime Value 77

User Pilot

APRIL 9, 2024

Do you need it to support customer or employee onboarding processes? They also offer feedback features and analytics to support data-driven decision-making. What are the best onboarding platforms available on the market in 2024? This depends on your use case. Are you looking for an onboarding solution for web or mobile apps?

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52

User Pilot

APRIL 19, 2024

From framing your initial question to extracting valuable customer insights, we’ll walk you through the lean market research process step-by-step. You will learn effective techniques for collecting and analyzing data , with practical tips on applying your findings to benefit your SaaS. The outcome? Quantifiable.

Market Research 52

Market Research Sales Recruiting Marketing Underperforming Technical Team 52

User Pilot

NOVEMBER 26, 2023

In this article, we're going to: Set out how quantitative data analysis can lead to conversion optimization. How to leverage CRO analytics data to enhance conversion processes. CRO analytics is about leveraging quantitative data and analytics to understand how users interact with a product, service, or series of web pages.

Data 93

Data SaaS Trends Churn 93

User Pilot

NOVEMBER 23, 2023

Data analysis is vital for informed decision-making. Product management involves analyzing user experience , so a product manager needs to be able to use a range of techniques to do it effectively. Identifying the key touchpoints and mapping out the user journey at all stages of the customer lifecycle is another essential skill.

Management 91

Management Technical Review SaaS Data Analysis 91

User Pilot

SEPTEMBER 7, 2023

Interested in building a B2B customer journey map? At the very least, a journey map will help you easily analyze and make data-driven decisions to improve the user experience. It also helps align your teams by ensuring everyone is on the same page regarding customer interactions. What is a customer journey map?

B2B 97

B2B SaaS User Experience Retention 97

User Pilot

NOVEMBER 9, 2023

Measuring different levels of customer satisfaction is one of the best ways to measure user sentiment. Instead of using a simple satisfied-or-not format, these levels of satisfaction allow you to get more detailed data on how users perceive your brand and find ways to improve customer retention. What is customer satisfaction?

Customer Lifetime Value 92

Customer Lifetime Value Software Review Interviewing Retention 92

User Pilot

OCTOBER 15, 2023

TL;DR Growth marketing focuses on enhancing customer lifetime value and retention through continuous experimentation and optimization. In contrast, traditional marketing managers primarily concentrate on classic marketing campaigns for customer acquisition. This article will help answer that exact question. What is growth marketing?

Growth Marketing 100

Growth Marketing Marketing Customer Lifetime Value Scale 100

User Pilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.

AI Search 93

AI Search Software Review SaaS AI 93