User Pilot

AUGUST 31, 2023

While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. The tool is still under development, so there are a number of known issues that can cause problems for users. Cohort analysis in GA4. Heap integrations.

Software Review 104

Software Review Technical Review Underperforming Technical Team Retention 104

Blulogix

FEBRUARY 21, 2024

By BluLogix Team Strategically Aligning Your Business Needs with the Ideal Platform In the vast sea of digital transformation, selecting the right monetization platform can feel like navigating through uncharted waters. Regulatory Compliance and Security: Ensure the platform complies with relevant industry regulations (GDPR, PCI DSS, etc.)

Payment Features 52

Payment Features Underperforming Technical Team Operational efficiency. Technical Review 52

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? Whether it’s greater efficiency, increased revenue, cost savings, or achieving compliance, every customer has a reason for purchasing your product. I have the internal handoff from pre-sales to post-sales customer teams. I have two handoffs.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

Audacix

AUGUST 17, 2022

You see, gaining customers' trust is crucial to a SaaS business's success because it directly affects revenue. It enables real-time visibility into your AppSec posture and helps your developers find and fix vulnerabilities without always needing the help of external cyber security consultants.

DevOps as a Service 52

DevOps as a Service Underperforming Technical Team SaaS Cybersecurity 52

Stax

FEBRUARY 28, 2024

This includes subscription management, revenue recognition, dunning management, integrations with other business systems, fraud prevention, and more. For best practices, integrate it with your other systems, offer flexible plans for optimized cash flow, and ensure data security compliance to industry standards.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Intercom, Inc.

APRIL 8, 2021

As face-to-face consultations were no longer an option for many healthcare providers, Joel and his team dropped everything and asked themselves: what could they build to help their customers (and their customers’ patients) adapt to the new normal? It was exciting, and the worst-case scenario wasn’t so bad. Joel: Sure.

Healthcare 211

Healthcare Outsourcing Services Underperforming Technical Team compliance 211

User Pilot

AUGUST 5, 2023

The six key metrics to measure are conversion rate, activation rate, product adoption rate, retention rate, average revenue, and customer lifetime value. Planning the process helps to align your teams with the same goals during data collection, tracking, and implementation. What is data tracking? How to create a data tracking plan?

Data 98

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 98

Point Nine Land

JUNE 22, 2023

SaaS companies in particular have high gross margins (no IT admin) and recurring revenues (subscriptions), a combination which means they can re-invest a substantial piece of their revenue into (hopefully) predictable growth. Software for hardware and low-level teams Someone has to build the hardware in the first place.

Outsourcing Services 59

Outsourcing Services Underperforming Technical Team Outsourced Development AI 59

User Pilot

AUGUST 31, 2023

While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. The tool is still under development, so there are a number of known issues that can cause problems for users. Cohort analysis in GA4. Heap integrations.

Software Review 59

Software Review Technical Review Underperforming Technical Team Retention 59

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. “This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions.

Software Review 147

Software Review Technical Review Development Team Review Branding 147

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea.

Underperforming Technical Team 160

Underperforming Technical Team Sales Hiring compliance SMB 160

ProfitWell

APRIL 3, 2020

Pluralsight is the technology skills platform that helps companies skill up their teams and increase their engineering impact. The Pluralsight team will help users build up those tech skills with expert knowledge-based courses, skill assessments, and paths. Kick off your skill development. They're calling this one: #FreeApril.

Underperforming Technical Team 52

Underperforming Technical Team Government compliance Mobile 52

OpenView Labs

MAY 20, 2021

The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. The question becomes: “Who do I want on my team—and why?”. A final comment on purpose: It should come from your team. Even kids and pets.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 152

Scale Payment Services Payment Methods Scaling 152

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Our team is in Room 111. They were self taught developers. Claire Johnson: If you don’t know us, I’d love to change that.

Scale 118

Scale Payment Services Payment Methods Sales Hiring 118

SaaStr

JANUARY 10, 2020

Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. In just four years, Podium has raised almost $100 million, with annual recurring revenue increasing to almost $60 million. How have you altered and developed as a CEO do you think?

Sales Hiring 133

Sales Hiring Scale Outsourcing Services CTO Hire 133

Point Nine Land

MARCH 7, 2019

Lemkin recently posted a tweetstorm about his observation that most startups are bad at finance. Contract reviews with big clients, compliance matters, any type of changes of law, tax audits, dealing with advisors, etc. Let’s take a closer look at how the “finance department” of a typical SaaS company might develop over time.

Sales Hiring 72

Sales Hiring Outsourcing Services Payment Services Finance 72

SaaStr

MARCH 8, 2019

Increasingly organizations talk about B2D marketing, to developers. Some developer’s tinkering with something. Revenue is split about even across the three. They want to establish certain compliance things in place. So product and the growth team within product really owns a lot of that.

Scale 107

Scale Sales Hiring Underperforming Technical Team Social Media 107

FastSpring

DECEMBER 8, 2022

Note: FastSpring’s Revenue and Subscription Dashboards quickly show our customers where their revenue is coming from, the average order value or MRR per country, promotions performance per country, and more. “So I can see: is there an ecosystem around what’s happening that I can maybe try to tie into with my marketing?”

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

Stax

FEBRUARY 19, 2024

Vertical SaaS solutions are tailored for specific industries, addressing niche needs with in-depth customization and compliance with industry standards. Where vertical SaaS targets specific industries with purpose-built tools, horizontal SaaS companies develop more generic solutions that are relevant to many different types of businesses.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. Grew to over a hundred million dollars in revenue in five years. David Schmaier: Sure. Matt Garratt: Thank you.

Payment Solutions 152

Payment Solutions Pricing Payments Payment Services 152

SaaStr

JUNE 15, 2021

Twilio is a cloud communications platform that allows software developers to embed communications into the apps that they’re building. He said, “I feel so bad. Jeff : I felt really bad, because you plan way ahead. For real, why is the developer market bigger today? He’s the only CEO that ever called.

Scale 287

Scale Underperforming Technical Team Engineering Wireless 287

Sales Hacker

MARCH 2, 2020

Sales Development and Prospecting. The Sales Development Playbook. Predictable Revenue. The 5 Dysfunctions of a Team. Here are the best books on selling (and related disciplines) that can help you hit your goals and develop your career. The Seller’s Challenge. Mastering the Complex Sale. Outbound Sales, No Fluff.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

The Marketing & Growth Hacking Publication

FEBRUARY 21, 2019

Preparing for the future As an app marketer in 2019, the best way to prepare for mounting competition and further technological transformation, is to embrace a curious outlook, a dynamic approach, and an obsession with both professional and performance development. trillion hours by 2021.

Mobile 40

Mobile Marketing Growth Hacking Technical Review 40

Intercom, Inc.

DECEMBER 21, 2021

Later’s Farhan Virji on adapting B2C support strategies for B2B teams. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. Not work, work, work.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

NOVEMBER 29, 2019

286: Allie Janoch is the Founder & CEO @ Mapistry, the startup that makes environmental compliance simple. In Today’s Episode We Discuss: * How Allie made her way from the world of Yahoo to founding the game changer of environmental compliance in Mapistry. How does Allie advise other founders on scaling sales teams?

Sales Hiring 133

Sales Hiring Underperforming Technical Team Technical Advisors Scale 133

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Hang Black.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

FastSpring

JANUARY 31, 2023

Luckily, most developers find it easy to integrate Stripe with most other software (however, you have to pay for each software separately). Most companies using Stripe also need additional staff to manage sales tax (and VAT) and regulatory compliance. Stop bad actors before a transaction is even processed.

Payment Services 139

Payment Services Payment Methods Merchant Services Payment Features 139

SaaStr

NOVEMBER 22, 2019

Before Optimizely, Travis spent 6 years at Salesforce in a number of sales roles including building the first Platform Sales team. What does Travis advise founders when it comes to uniting customer facing teams? * During his time at Optimizely, the company grew from from $7 to >$90M in ARR and from 40 to 400 people.

Underperforming Technical Team 159

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 159

SaaStr

MARCH 8, 2019

Increasingly organizations talk about B2D marketing, to developers. Some developer’s tinkering with something. Revenue is split about even across the three. They want to establish certain compliance things in place. So product and the growth team within product really owns a lot of that.

Scale 50

Scale Sales Hiring Underperforming Technical Team Social Media 50

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. The legal team isn’t there to slow R&D down. That is an ambiguous problem.

Engineering 178

Engineering Technical Review Systems Review Underperforming Technical Team 178

User Pilot

MAY 12, 2024

Those developing software for mobile devices or cross-platform use should look for alternatives with mobile support (such as the aforementioned Smartlook). Here are the top Hotjar alternatives you can consider: Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue.

SaaS 52

SaaS Software Review Scale Underperforming Technical Team 52

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Tax compliance, include calculation, collection, and remittance of VAT and sales taxes.

Payments 78

Payments SaaS Payments Merchant Services Payment Solutions 78

User Pilot

MARCH 16, 2024

It enables product teams to create, implement, and test personalized in-app onboarding experiences. The platform is built keeping the compliance, scalability, and security needs of enterprises in mind. Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue.

Software Review 52

Software Review Technical Review Onboarding Underperforming Technical Team 52

FastSpring

JANUARY 27, 2022

And in cases where our customers get stuck, our support team responds in a timely manner with personalized video. It’s not always a bad thing to be priced higher than your competitors — it can signal to prospects that yours is a premium service. Just make sure your monthly cost is reasonable for small teams. Learn more here.

Merchant Services 138

Merchant Services Payment Services SaaS Payments Payment Solutions 138

User Pilot

MARCH 7, 2024

Frida Ahrenby : “I started out in sales in the TelCo industry, I started from working in one of the biggest TelCo providers in the Nordics, moving on to product management, then business development, and then a role in marketing and sales again. My official title was the ‘COO’ but on Fridays, I made pancakes for the developers.

Technical Review 105

Technical Review CTO Coach Sales Hiring CTO Hire 105

User Pilot

MAY 12, 2024

TL;DR Mixpanel is a simple and powerful product analytics tool that allows product teams to track and analyze in-app product engagement. It allows your team to see every moment of the customer experience clearly, so you can make changes that work. Let’s dive in! In addition, it lets you explore data freely without using SQL.

Software Review 52

Software Review SaaS Underperforming Technical Team Technical Review 52