Remove category mobile-device-management
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In-App Customer Support: Tools and Best Practices for a Great In-App Support Experience

User Pilot

Web app customer support offers much more functionality and a better user experience compared to mobile app support due to the larger screen size and more feature space. User experience: On a web device, you can implement a full resource center, which simply isn’t doable for mobile. Onboarding checklist.

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Understanding Credit Card Processing Fees for Merchants: How Much Does Processing Credit Cards Cost?

Stax

Considered in the fees are the types of credit card, processing type, and type of business — e.g., the merchant category code (MCC). Payments made via e-commerce platforms and through mobile devices can also have different rates. This looks at the use of particular cards as well as the category of your business.

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15 Best User Behavior Analytics Tools in 2024

User Pilot

User behavior analytics tools are an essential part of the modern product manager’s toolkit. Designed for individuals and small businesses, it tracks and reports website and mobile app traffic, user engagement events , and conversion data. These robust tools help you track and analyze crucial user behavior data.

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Kevin Maney on designing your own category

Intercom, Inc.

In this era of ever-increasing digital disruption and innovation, category design can be the ultimate business strategy for brands wishing to stand out from the crowd. The book aims to help companies apply category design to open new markets and create new demand. and the Making of IBM , and The Two-Second Advantage.

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24 Essential Types of Charts for Data Visualization: Examples & Use Cases

User Pilot

It helps product managers motivate teams to action, impress stakeholders, and quickly derive actionable insights. Its use cases include: Comparing products or categories. Each bar can represent a period (say, a month) and be further segmented to show sales across different categories. Tracking marketing conversions , etc.

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How to Read a Heatmap for SaaS Data Analysis

User Pilot

If both axis variables are categorical in nature, it can be helpful to order the categories by their average cell value from largest to smallest and keep tick marks on each bin. They help product managers see their product pages through their users’ eyes to experience what navigating their page feels like.

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13 Best Customer Self-Service Portals to Enhance Customer Experience

User Pilot

TL;DR A customer self-service portal is a platform where customers can find information and solutions about your product through a knowledge base , AI chatbot , or using an automated task management platform. Main features Embeddable help center widget for your website, mobile app, and chat. Adding content categories on Zoho Desk.