Mastering helpdesk support: The right way to submit an IT ticket
BetterCloud
APRIL 16, 2024
At BetterCloud, we use two category types. The parent category defines where the request is routed. For example, we use these parent categories: IT General Support IT New Hardware Requests Office Requests (Office Supplies, Food/Drink, Guests, Physical Issues, etc.) Operating system and version (Android Nougat, MacOS 10.12, etc.)
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