Book Payments SaaS Payments Underperforming Technical Team 
Casey Accidental
OCTOBER 20, 2020
Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In this essay, we’ll go deeper into the gradients of marketplace models that a company can sequence to, and as a follow up, we will do the same for platforms.
User Pilot
MARCH 23, 2023
What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. 3: Poor customer service or experience with the sales teams can make customers churn.
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Intercom, Inc.
JANUARY 23, 2020
The situations that portend failure are varied and unfortunately common – no product-market fit, no cash, bad product, burnout, to name just a few of the most obvious. Just look at subscription analytics startup ChartMogul whose brand and product are now a household name in the SaaS community. Poor marketing.
User Pilot
MARCH 25, 2024
Because it improves your business’ profitability, understanding and reducing churn also gives you a better customer acquisition cost to customer lifetime value (CAC: CLV) ratio. Reduce churn with proactive customer service. Book a demo now to learn more! Customer attrition is the loss of customers by a business.
User Pilot
APRIL 15, 2024
There are various types of customer pain points, including financial pain points, process pain points, productivity pain points, and support pain points. Ready to track, understand, and address customer pain points for your SaaS? Book a demo now. Benefits of addressing customer pain points: Improved customer experience.
Baremetrics
DECEMBER 7, 2023
Before reading through yet another “Top-29 SaaS billing platforms” feature comparison post, decide how you want the billing tool to play with the rest of your operations stack. This post is part of an ongoing series for SaaS founders and CEOs on setting up their financial stack in a scalable manner.
SaaStock
FEBRUARY 13, 2019
When we announced a few weeks ago that we would be bringing our leading SaaS conference to Asia, and running it in Hong Kong, many locals thanked us for choosing the city. See our agenda and book tickets here. Tienpay enables merchant payments, person-to-person transfers, and vouchers, among other functionalities. .
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