User Pilot

JULY 27, 2023

It’s important for two key reasons: first, the higher you boost customer retention, the greater your customer’s lifetime value (the amount of revenue they generate over time). Your customer retention strategy should be formulated specifically to the needs of each group. Driving users toward activation with checklists.

Retention 96

Retention Strategy Management Churn 96

User Pilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. While also sharing 15 actionable tactics that you can implement today to improve your customer success efforts and increase retention, revenue, and engagement.

Customer Success 98

Customer Success Strategy Customer Lifetime Value SaaS 98

User Pilot

MARCH 9, 2022

Product communication through in-app messaging is crucial, as it can influence user behavior or promote a new feature. Here are some examples of in-app messaging that will help you make the most of personalized messages and help users feel like you care about their job-to-be-done or JTBD. Let’s get started! What is in-app messaging?

Engagement 98

Engagement Customer Lifetime Value SaaS Onboarding 98

User Pilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. Creating a robust knowledge base to provide 24/7 support that exceeds customer expectations.

Retention 98

Retention Automotive SaaS Customer Lifetime Value 98

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? Why it is important for your product management efforts. This helps create user personas. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. Its different stages.

Social Media 103

Social Media Sales Funnel Acquisition Retention 103

User Pilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. Conversion rate measures the percentage of users performing the desired action.

Metrics 96

Metrics Customer Lifetime Value SaaS Scale 96

User Pilot

JANUARY 27, 2023

The success of your product, the future of your company, and your future as a PM depend on paying customers. As a SaaS product manager , how do you give users a chance to experience your product value? Or are your trials paid? Use gamification to drive user engagement during the free trial.

SaaS Payments 98

SaaS Payments B2B SaaS Payment Solutions 98

User Pilot

NOVEMBER 28, 2022

A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? Common reasons why your churn rate may be too high. 6 strategies to improve your churn rate and retain more of your customer base.

Churn 98

Churn Software Review SaaS User Experience 98

User Pilot

MARCH 11, 2022

What is user behavior tracking? In this article, we cover what user analytics means, the right metrics to track, and the best tools in the market right now. After reading this, you will be equipped to track user behavior on your website and app. What is user behavior? What is user behavior analytics?

Data 98

Data SaaS User Experience Metrics 98

CustomerSuccessBox

DECEMBER 1, 2021

The first impression of your customers is decisive. When you onboard new customers, you introduce them to the way your business works. This step is crucial to guarantee long-term satisfaction. Thus optimize renewal rates and your bottom line. You can check out our Ultimate Guide to Onboarding. In short, yes.

Onboarding 52

Onboarding Customer Lifetime Value Acquisition Education 52

Natalia Luneva

JULY 29, 2021

From the marketing perspective, a challenge is an activity that takes a fixed time to complete and takes a user from point A to point B. As a SaaS company, you might think using this or that tool is already a difficult task and it’s not worth overwhelming your users with another challenge. Source: Unsplash.

Technical Review 52

Technical Review Social Media Software Review SaaS 52

Totango

OCTOBER 23, 2020

Onboarding is defined as the actions your company takes after a customer signs up to use your product. These actions are crucial to customer success, as they will set the tone for your client-brand relationship moving forward. The Three Stages of Onboarding . New Customer Welcome . Expectation Setting.

Onboarding 71

Onboarding Underperforming Technical Team Scale Systems Review 71

User Pilot

APRIL 7, 2021

How important are your user engagement metrics? Well, let’s say you have a newsletter building tool with 3 million users and your competitor has 800,000. However, the competitor-the one with 800,000-has majority of their users sending out the newsletter (using their core feature). What Are User Engagement Metrics?

Engagement 86

Engagement Metrics Scale Benchmarks 86

User Pilot

APRIL 23, 2021

It stands to reason when you think about how much time and money you spent building your product. Categorize user feedback 4. Don’t provide experience flows to users who don’t need them 6. Follow up on negative NPS scores 7. Don’t forget secondary onboarding 8. Use content to educate your customer 9.

Churn 52

Churn SaaS Payments Payment Solutions Social Media 52

CustomerSuccessBox

NOVEMBER 9, 2018

As the world is moving towards a subscription economy, all the post sales functions (customer onboarding, customer success, customer support, renewals etc) are increasing in importance. Out of all the post-sales functions, customer onboarding is one of the critical functions that decides how fast your company will grow.

Onboarding 40

Onboarding Forecasting Customer Success Pricing 40

User Pilot

MARCH 14, 2024

In the article, we show product managers how to understand how users navigate before getting activated in a SaaS product, how to product analytics to choose the best path to activation, and share 8 tried-and-tested activation strategies. All that is to help you optimize your user journey and boost product adoption.

Onboarding 105

Onboarding Social Media User Experience Engagement 105

User Pilot

JANUARY 16, 2024

The customer onboarding process flow chart is a tool that’s essential for optimizing your activation and adoption efforts. TL;DR A customer onboarding process flow chart is a visual tool that outlines the key stages of customer onboarding , aiding SaaS teams in creating consistent and effective onboarding experiences.

Onboarding 105

Onboarding AI Retention Scale 105

User Pilot

APRIL 29, 2023

App onboarding best practices will boost your first impressions and show what your app can do for your users. But how do you make sure that your users stick around and get the most value out of your product? TL;DR App onboarding is about educating new users on how to use your product.

Onboarding 98

Onboarding Retention Mobile Engagement 98

User Pilot

FEBRUARY 13, 2024

Looking for inspiration to help you craft engaging SaaS onboarding emails? This article shows you 14 examples from top SaaS companies, along with best practices you can implement to reduce the time to value and boost user adoption rates. Effective onboarding emails help you: Engage new users from the get-go. Reduce churn.

Onboarding 52

Onboarding SaaS Social Media Churn 52

User Pilot

MARCH 21, 2023

How good is UserGuiding analytics for your SaaS? Are its features worth the money, or are there better alternatives for your product management team? UserGuiding is a reliable platform that helps businesses optimize user onboarding processes with effective guidance solutions. What is UserGuiding? UserGuiding dashboard.

Software Review 98

Software Review Technical Review Onboarding Pricing 98

User Pilot

MAY 29, 2023

We also look at how you can harness the power of analytics tools to optimize your funnels. TL;DR The product management funnel, also known as the conversion funnel, is a powerful tool for tracking and optimizing user journeys. The user activation funnel is made up of the actions users need to complete to realize product value.

Management 98

Management Payment Solutions SaaS Payments Social Media 98

User Pilot

MARCH 27, 2023

How do you increase customer adoption to grow your product ? Customer adoption and user adoption are different: customer adoption refers to account adoption, while user adoption refers to individual user adoption within the account. It starts with customers hearing about your product and ends with their continued usage.

Metrics 98

Metrics Strategy Customer Lifetime Value Innovation 98

User Pilot

APRIL 27, 2023

If your new users drop off a lot while onboarding, it’s likely because you’re not practicing frictionless customer onboarding. Seamless onboarding flows are game changers. They lead to increased user engagement and activation while helping to retain customers in the long run.

Onboarding 95

Onboarding SaaS Engagement Education 95

User Pilot

MARCH 31, 2023

Optimizing the user onboarding flow is always a key SaaS business goal. That being said, it can be difficult to improve the user’s experience if you don’t follow the onboarding flow best practices that this guide will go over! What is the onboarding flow process? What makes a good onboarding flow?

Onboarding 98

Onboarding Churn Retention Engagement 98

User Pilot

JANUARY 26, 2024

PLG differs from sales-led and marketing-led growth by focusing on the product as the key growth driver, as opposed to sales or marketing efforts, with monetization happening only after users have experienced the product value. Create a frictionless sign-up flow to smoothly let users inside the product. Product-led growth anatomy.

SaaS 102

SaaS Acquisition Onboarding Retention 102

User Pilot

APRIL 14, 2023

Having an effective SaaS onboarding strategy is essential to user success and, by extension, customer retention. If you don’t make your onboarding flow as streamlined as possible, you could struggle to retain customers in the long run. What is SaaS onboarding?

Onboarding 98

Onboarding Strategy Technical Review Software Review 98

User Pilot

MARCH 9, 2023

Want to improve the current customer attrition rate in your SaaS company? TL;DR Customer attrition, also known as customer churn , takes place when customers leave your product or service. In general, a good annual attrition rate for SaaS companies is between 5-7%. What is customer attrition? What causes customer attrition?

Underperforming Technical Team 98

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

User Pilot

MARCH 6, 2023

We also look at different strategies that you can deploy to drive PLA and retain your users afterward. The benefits of PLA include considerably lower customer acquisition costs, exponential user base growth, and lower dependence on changes in paid advertising. To retain your customers, create personalized onboarding experiences.

Scale 98

Scale Acquisition Scaling Customer Lifetime Value 98

User Pilot

MARCH 29, 2023

That said, converting users into paying customers after their free trial period ends is easier said than done. In this article, we’re going to show you exactly how you can build a reliable free trial strategy to convert free trial users!

Strategy 98

Strategy Marketing Onboarding Acquisition 98

User Pilot

JULY 20, 2022

SaaS companies use customer engagement data to understand in-app user behavior and find roadblocks that impair customer experiences within the product. They can see how different user segments interact with the product and analyze what features drive the most engagement and vice versa. There are four ways to collect customer data: 1.

Engagement 98

Engagement Data SaaS Onboarding 98

User Pilot

JUNE 30, 2023

At the same time, looking at how other brands offer personalized customer experiences that today’s customers expect can provide inspiration on how to apply the same strategies to your own communication channels. You could do this using welcome surveys that help you define user personas early in the customer journey.

Artificial Intelligence 98

Artificial Intelligence SaaS AI Machine Learning 98

User Pilot

MAY 2, 2023

All the best onboarding experiences help new users learn about your product and set realistic user expectations for the rest of the customer journey. That said, optimizing the onboarding experience can be hard if you don’t have user onboarding examples to reference.

Onboarding 94

Onboarding SaaS Software Review Engagement 94

How To Buy Saas

DECEMBER 1, 2020

In this type of software, you use the potential of cloud storage so that the users can use or access these apps from any location. In saas marketing, you generally use online marketing strategies to generate more leads and conversions in your saas business. Segment your SAAS features into a single product showcase.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

User Pilot

JANUARY 26, 2021

Customer journey analytics is your greatest resource in making sense of your user data. Finally, you want to be able to use those insights to optimize the touchpoints at every step of the customer’s path. How do you take action on those insights without taking time off your product roadmap? Table of Contents.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

User Pilot

MAY 10, 2022

The churn prevention strategies discussed in this article will help with your product engagement strategy. In addition, you’ll also learn how to calculate churn for your SaaS and see the three main reasons why SaaS customers stop interacting with your product and what you can do to prevent that. Examine your best users.

Churn 98

Churn Strategy SaaS Engagement 98

User Pilot

JULY 8, 2020

If you don’t know which of your new users are going to turn into paying customers and which are going to drift away, you need to be thinking about User Adoption Metrics. Improving your metrics and pushing new users to the Activation milestone is critical to the long-term growth of your SaaS business.

Metrics 82

Metrics Churn Onboarding Retention 82

User Pilot

MAY 16, 2023

Getting paying customers for your SaaS business can be a challenging and complicated endeavor. In this guide, we’ll go over the reasons why email marketing is important and showcase 12 SaaS email marketing strategies that you can use for your own email marketing campaigns. Don’t neglect trial or freemium users.

Strategy 94

Strategy Marketing SaaS Onboarding 94