SaaStr

JANUARY 28, 2020

And then, we ripped it out and Aaron went and talked to some of the top SaaS companies from today and added the case studies. So, putting a little bit more money in everybody’s pocket and creating a little more growth is probably a great topic for today. And what am I missing from your journey. Aaron : Yeah. Jason : Yep.

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

InsightSquared

APRIL 14, 2021

The key is identifying the sales metrics that matter most and getting ahead of pitfalls with actions like managing dashboards correctly. . If your organization isn’t taking advantage of automated activity capture, you, along with every report that relies on the data within your CRM, are set up to fail. . Lack of Trusted Data.

Scale 62

Scale Metrics Sales Forecasting 62

SaaStr

JUNE 10, 2020

We are very much a different model in that we’re one platform where you have your booking travel, your consumer-like interface married to your world class travel agents all in one. And so we’re a great experience for your employees but also for your finance teams who are trying to control costs and save money.

Travel 176

Travel Marketing Scale Outsourcing Services 176

Chart Mogul

NOVEMBER 26, 2020

The spreadsheet used to make the charts included in this blog post can be found here. It’s fun to have hindsight on assumptions that you made in your model. In this case, a 2-month period with substantially lower than normal churn caused the model to miss the mark. There are probably 1001 ways to model out a forecast for MRR.

Forecasting 52

Forecasting Advertising Churn Trends 52

CustomerSuccessBox

AUGUST 12, 2021

You probably have heard about Customer Success so many times but are still very confused if it’s suitable for your business or not. If yes, then this blog is going to be of immense help to you. Who is this blog meant for? Are you a B2B SaaS start-up? When to set up a Customer Success function?

Customer Success 52

Customer Success Technical Review Sales Hiring Payment Features 52

Unbounce

JULY 6, 2020

But I’ve learned a lot since my first campaign— and what I know for sure is that I did almost everything wrong. . So whether you’re just starting your marketing journey or trying to improve your conversion rates—aren’t we all?—here’s Follow these 11 tips to bring in more prospects and overachieve your campaign goals. .

Social Media 145

Social Media Advertising Branding Engineering 145

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the curated posts below. Only a handful of metrics really matter.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

User Pilot

MAY 14, 2021

Growing numbers of SaaS companies are adding an onboarding survey to their customer sign-up flows. Those that do often gain insights into the needs of their customers, which ultimately translate into an improved product experience for users, higher activation and greater retention. How to distribute your onboarding survey.

Onboarding 52

Onboarding SaaS Payments SaaS Underperforming Technical Team 52

ChurnZero

JANUARY 11, 2019

This is a guest blog post by Joe Daniels, Head of Content at Receptive. It’s no secret that Customer Success and Product teams have a bit of a love-hate relationship, and when it comes to communicating and working together things don’t always go smoothly. 1 – Product Doesn’t Care About Our Customers.

Customer Success 45

Customer Success Subscription Payment Features Communication 45

Chart Mogul

MARCH 5, 2018

Some of them might get off the ground, others might stay permanently on the backburner — but eventually, one of those ideas might take flight, accidentally find traction with an audience and you wind up with a bunch of customers! Get your numbers straight! “Oh my goodness, these people are paying, I better ship stuff.”

Startup 63

Startup Branding Churn Metrics 63

SaaStr

MARCH 31, 2020

Use these tools to determine how to run growth experiments at your organization. My focus is SaaS and my job is to create a defensible go-to market moat, right? And I compete by doing insane innovation on the marketing side, investing as much on marketing through engineering as you can invest on your product. ” But why?

Scale 132

Scale Scaling Sales Hiring Engineering 132

SaaStr

JANUARY 29, 2019

Alex Western, Managing Director at Think3, talks about the problem he has seen consistently across SaaS startups that have VC funding – overgrowth. Grab your tickets! ??. The company was 3 million a year in recurring revenue US had 90 percent customer retention. Transcript. I’d like to start with a story.

Startup 107

Startup Venture Capital Banking Scale 107

Kellblog

DECEMBER 27, 2021

At this point perhaps for the wrong reasons (i.e., My world is probably best approximated by the WCLD ETF, which opened the year at $53, recently hit as high as $65, and (as I write) is at $51. Net dollar retention becomes the top SaaS metric. ” Kellblog 2021 Predictions Review. Work from home sticks.

Blockchain 143

Blockchain Technical Review Venture Capital Sales Hiring 143

SaaStr

JULY 1, 2021

What’s the secret to SaaS success at YCombinator? Sam : We’re going to talk today about a lot of topics, but the general theme is, what’s the difference between good and great SaaS companies? People often ask in these panels, “What have you done wrong? What were your biggest mistakes?”

VP of Engineering 264

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 264

SaaStr

JUNE 1, 2021

We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. I call this “Lessons from the Unlikely Story of HubSpot”, and I’ll explain in terms of why the story was unlikely. If you just want to drift that camera up there, that would probably be better.

Part-Time VPE 224

Part-Time VPE Technical Cofounder CTO Hire New CTO 224

SaaStr

JULY 15, 2022

So I wanted to know, what are your thoughts on using SEO as a credible source of traffic? So how feasible do you think that works for a typical B2B SaaS business that probably our user-base is not too knowledgeable about [inaudible] on the internet for something specific in their day-to-day use case? This always works.

Scale 244

Scale Outsourcing Services Sales Hiring VP of Engineering 244

SaaStr

AUGUST 12, 2022

I think it’s a challenge to folks that think we are in some sort of terrible downturn for SaaS and cloud. While Azure and Google Cloud grew at record rates, Shopify for example, its SaaS business only grew 10% last quarter. Probably a good thing to talk about. We certainly are in a downturn in some segments.

Scale 198

Scale SaaS Payments Scaling SaaS 198

SaaStr

FEBRUARY 21, 2020

David is also the author of foreentrepreneurs.com the must read blog in the world of SaaS metrics. In Today’s Episode We Discuss: * How David made his way into the world of SaaS at the age of 22. How does one know when is the right time to hire your first sales reps? Why is 12 months so crucial?

Scale 190

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 190

User Pilot

JUNE 28, 2021

Is your customer engagement marketing strategy bringing in expected results? If executed well, a consumer engagement marketing strategy not only increases your revenue but also maximizes the customer lifetime value. What is customer engagement? What is customer engagement marketing?

Engagement 105

Engagement Strategy Marketing SaaS 105

User Pilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. One metric that has become increasingly popular in measuring customer loyalty and satisfaction is the Net Promoter Score (NPS). The average NPS score for SaaS companies in 2023 is 31-50 according to Fullview.

Software Review 52

Software Review SaaS Technical Review Scale 52

User Pilot

JUNE 8, 2022

What metrics should you track to turn them into actionable insights? This piece will guide you through all the crucial steps of product analytics, from finding important customer data to using various product management analytics tools. Product management analytics revolves around the understanding of user behavior across your product.

Data 52

Data Management Customer Lifetime Value Underperforming Technical Team 52

Intercom, Inc.

NOVEMBER 30, 2022

Why talk about reacceleration? You couldn’t put a foot wrong. If you are a B2B SaaS company, 2021 saw your valuation increase massively, which probably saw your bank balance increase, and the exact same was true for your current customers. Companies were raising at genuinely 500x ARR.

Engineering 151

Engineering Scale Business Sales Hiring 151

SaaStr

NOVEMBER 22, 2019

As for Travis, prior to joining Redpoint, Travis was head of Customer Growth at Front, after spending 5 years building the global Sales organization at Optimizely, the world’s most popular experimentation platform. Why does Travis believe we need to abolish the title of CRO? How does the engagement model with customer need to shift?

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

SaaStr

JUNE 19, 2020

344: Given that so many VC pitches are over Zoom now, we thought it would be worth sharing the things it’s easy to get wrong when pitching investors. Jason Lemkin: And I want to talk about that because there’s no reason, if you’re pitching investors, that your pitch should be in the middle of the bell curve. Rookie errors.

Software Review 167

Software Review Technical Review Sales Hiring Investment 167

ProfitWell

OCTOBER 30, 2019

Most SaaS companies approach churn management all wrong. They spend huge amounts of money and time getting customers in the door but don't think about addressing churn until it becomes a major problem. Why be proactive about churn management? That's not to say SaaS leaders don't care about retention.

Churn 72

Churn Management SaaS Payments Strategy 72

SaaStr

NOVEMBER 21, 2020

In Today’s Episode We Discuss: * How Rob made his way into the world of SaaS as a product manager and how that led to his founding Salsify over 8 years ago. * How does Rob think about the bundled vs unbundled thesis within SaaS? When is it right for SaaS companies to turn down potential customers? When is the right time?

SaaS Payments 261

SaaS Payments Scale Payment Services Payment Solutions 261

Baremetrics

MAY 4, 2020

When most SaaS companies talk about reducing churn, they’re usually referring to voluntary churn. The customers who actively cancel their subscription. However, there’s another type of churn that gets overlooked. And if you’re not careful, it can slowly eat away at your revenue and bleed your company dry.

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. SaaS Sales Models.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Chart Mogul

FEBRUARY 11, 2020

Customer Onboarding' is an umbrella term that's often used to describe the entire process that users go through when they start their journey as a customer of your product or service. The onboarding experience can define the ongoing relationship your customer has with the product. What is customer onboarding?

Onboarding 132

Onboarding SaaS Technical Review Churn 132

SaaStr

MAY 27, 2020

Whatever it is, the way you tell your story online can make all the difference. On March 27th, so about a month later, the US government passed the CARES Act, which probably you know, stands for the Coronavirus Aid Relief and Economic Security Act, which is now at three trillion dollars. Why is financing hard right now?

Technical Review 195

Technical Review Payment Services Payment Methods Development Team Review 195

Baremetrics

SEPTEMBER 19, 2021

Most businesses are aware their customers go through different phases before they reach a decision. This article will dive into what a purchase cycle is and how to use this understanding to your advantage. Why Purchase Cycles Matter 1. Why Purchase Cycles Matter 1. Optimize Your Marketing Efforts 2. Awareness 2.

Benchmarks 92

Benchmarks Acquisition Customer Lifetime Value Churn 92

Kellblog

FEBRUARY 2, 2023

Big companies periodically catch self-boredom-itis and attempt to cure it with top-down pivots, dreamed up in corporate offsites with no regard for existing customers and no recollection of the organic, bottom-up processes that helped them become big in the first place. Read The Book of Why to learn more. The metaverse remains meta.

Software Review 120

Software Review Development Team Review Underperforming Technical Team Scale 120

User Pilot

FEBRUARY 14, 2021

What SaaS Growth strategies work best in 2021? So even if you have a household brand that goes back to the times before SaaS was cool (1997), marketing is a must. Obviously, as a SaaS business, you don’t want to waste money on outdoor advertising or ineffective display/ social media ads. in ARR, spent $439,000,000 (!)

Strategy 91

Strategy SaaS Software Review Social Media 91

SaaStr

AUGUST 27, 2019

Unless you’re Jason Lemkin, and that’s also why we’re going to talk through the four different stages of sales today. The different road signs you should be looking out for and also the tracks that you need to lay for your growing sales team. Why don’t we actually go down the line? All right, we got that.

Sales Recruiting 132

Sales Recruiting Sales Hiring Scale Sales 132

ChurnZero

JUNE 3, 2022

From optional to all-important, Customer Success has come a long way in the last decade. VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. To understand why, here’s a little thought exercise. There’s a good reason to do it.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

From optional to all-important, Customer Success has come a long way in the last decade. VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. To understand why, here’s a little thought exercise. There’s a good reason to do it.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

SaaStr

AUGUST 6, 2019

First off, I’m happy to see that people are interested in what it takes to stay in control of your company as a founder for the long run. That’s why I have an accent. We have a lot of SaaS companies, by the way, from Denmark if you haven’t noticed. We are a company for everything between you and your suppliers.

Payment Solutions 147

Payment Solutions Payments Outsourcing Services SaaS Payments 147