User Pilot

JUNE 2, 2023

Measuring your adoption rates will give you insights to boost free-to-paid conversion, retain more users, and turn customers into advocates. Measuring your adoption rates will give you insights to boost free-to-paid conversion, retain more users, and turn customers into advocates. What is product adoption?

Metrics 81

Metrics Customer Lifetime Value Churn Onboarding 81

SaaStr

DECEMBER 9, 2021

0-$500m in ARR in 6 years 72% growth rate at $500m ARR From 64 $100k+ customers in 2019 to 715 today LTV:CAC ratio over 8x pic.twitter.com/lIN3PE1Ehw. Now global expansion is an increased focus. A good yardstick for folks selling direct to both larger SMBs, mid-market and enterprise. Wow Samsara !! $0-$500m in 2020 and 10.2%

Transportation 255

Transportation Scale SMB Revenue 255

Chart Mogul

NOVEMBER 26, 2020

As 2021 approaches, discussions about forecasting MRR are becoming commonplace in companies of all sized. The spreadsheet used to make the charts included in this blog post can be found here. I just reviewed a forecasting model that I built 6 months ago where actual MRR is going to beat the modeled prediction for MRR a month early.

Forecasting 116

Forecasting Advertising Sales Hiring Churn 116

Baremetrics

SEPTEMBER 26, 2021

There might not be an industry more addicted to its metrics than SaaS, and there is good reason for it. Coming from data and engineering backgrounds, most SaaS founders know that good decisions require good data, and great decisions require as much good data as you can find. What are metrics? What are metrics?

Metrics 95

Metrics SaaS Payments SaaS Customer Lifetime Value 95

User Pilot

NOVEMBER 28, 2022

How do you lower your churn rate and make sure all your users stick around? In this article, we’ll show you: What customer churn is and why it matters. How to calculate churn rate so you know where you stand. Common reasons why your churn rate may be too high. Common reasons why your churn rate may be too high.

Churn 92

Churn Software Review SaaS User Experience 92

SaaStr

NOVEMBER 4, 2019

Just when it sarts to get good, again and again, I see the same thing: the number of leads each month stalls out. This is one reason a lot of SaaS companies hit a revenue plateau (and a lead plateau) around $20m ARR or so if they don’t grow what they do and how they do it enough. Just as it is getting good.

Scale 182

Scale Sales Hiring Branding Revenue 182

User Pilot

JUNE 5, 2023

TL;DR The SaaS conversion funnel is a visual representation of your ideal customer journey from awareness to product adoption and revenue expansion. For example, self-sustaining growth loops can speed up your acquisition, while contextual upselling drives account expansion in the revenue stage. What is a conversion funnel?

SaaS 72

SaaS Sales Funnel Customer Lifetime Value Acquisition 72

User Pilot

FEBRUARY 3, 2023

Key metrics to track across the customer onboarding lifecycle are the activation rate , conversion rate , customer engagement score , customer satisfaction score , feature adoption score , and expansion MRR. Drive account expansion through contextual cross-sells and upsells. You can use modals for this.

Education 95

Education Onboarding Customer Success Engagement 95

User Pilot

JUNE 11, 2021

But what data should you analyze and how? What types of Analytics software does every SaaS business need? Heap is an all-around product analytics solution that tracks all sorts of in-app user interactions and helps you answer the question – what is happening. What types of SaaS analytics software do you need?

Software Review 52

Software Review Software Social Media SaaS 52

ChurnZero

MARCH 31, 2022

Following the webinar, we invited Dave to give his rapid-fire takes on tracking the retention of auto-renew customers, calculating customer lifetime value as a startup, comping CSMs on expansion, determining the importance of measuring time to value, and much more. The audience had a ton of great questions that we couldn’t let go unanswered.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

Baremetrics

DECEMBER 7, 2023

It’s just that every modern billing tool claims to be the best, somehow has a 5-star rating, and you end up combing through blog posts comparing countless billing platforms feature by feature. New customer MRR, customer count, churn—all wrong. Do you need to build an integration between the platform and your SaaS app?

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

OPEXEngine

MAY 10, 2021

Of course, to ensure customer success, you need to track the right metrics to understand what’s happening in your business and how your customers perceive their experience using your solution. Measuring MRR churn gives companies a more accurate picture of the impact of customer churn on their bottom line. Net MRR churn.

Customer Success 52

Customer Success Metrics Payments Scale 52

User Pilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Customer loyalty and retention lead to increased MRR and customer lifetime value. What is customer loyalty?

Retention 83

Retention SaaS Customer Lifetime Value Education 83

User Pilot

MARCH 9, 2022

In-app messages can encourage freemium users to upgrade to a paid subscription by highlighting the extra value of certain features — increasing expansion MRR in the process! In-app messages can increase customer lifetime value and improve retention rates by promoting advanced features or a personalized demo. Let’s get started!

Engagement 87

Engagement Customer Lifetime Value SaaS Onboarding 87

User Pilot

MARCH 31, 2023

Some examples of important metrics are activation rate , number of active users (NAU) , conversion rate , churn rate , monthly or annually recurring revenue (MRR/ARR) , average revenue per account (ARPA), customer acquisition cost (CAC), and customer lifetime value (CLV or LTV). What are metrics in SaaS?

Metrics 89

Metrics Customer Lifetime Value Data Analysis Engagement 89

OPEXEngine

FEBRUARY 9, 2021

And with more popularity comes more confusion, especially over what metrics are most important to drive the best results. The SaaS market is expected to reach $164.29 billion by 2022 — which means the key innovations of this business model are about to inspire even more businesses. And we’re here to help. Their ARR value is $168 per year.

Metrics 52

Metrics SaaS Payment Features Customer Lifetime Value 52

Chart Mogul

MAY 20, 2021

I say ‘metrics’, but it was really just the singular ‘metric’ of MRR. I only cared about MRR because I hadn’t yet learned about other important SaaS metrics such as Churn and Lifetime Value. MRR was what many bootstrappers were sharing on Twitter and Indie Hackers. I’m a ChartMogul customer, and I’m a bootstrapper.

Pricing 52

Pricing Customer Lifetime Value Churn Metrics 52

Chart Mogul

MAY 20, 2021

I say ‘metrics’, but it was really just the singular ‘metric’ of MRR. I only cared about MRR because I hadn’t yet learned about other important SaaS metrics such as Churn and Lifetime Value. MRR was what many bootstrappers were sharing on Twitter and Indie Hackers. I’m a ChartMogul customer, and I’m a bootstrapper.

Pricing 52

Pricing Customer Lifetime Value Churn Metrics 52

Chart Mogul

NOVEMBER 26, 2020

As 2021 approaches, discussions about forecasting MRR are becoming commonplace in companies of all sizes. The spreadsheet used to make the charts included in this blog post can be found here. I just reviewed a forecasting model that I built 6 months ago where actual MRR is going to beat the modeled prediction for MRR a month early.

Forecasting 52

Forecasting Advertising Churn Trends 52

User Pilot

JUNE 28, 2023

Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward. Sked Social tripled its conversion rate with an onboarding checklist. Split-test your upsell pop-ups to maximize expansion revenue. Get your free demo today!

Onboarding 77

Onboarding SaaS Payments Payment Services Payment Solutions 77

CustomerSuccessBox

OCTOBER 5, 2021

In SaaS businesses, ARR/MRR is the lifeline for their existence. What would you do if you can’t maintain and improve your ARR? Surprisingly, only 10% of SaaS businesses ever get past the 125% MRR rate. But, what must you do to achieve that magical figure? Business KPIs- NRR, Renewal rate, MRR churn, etc.

Customer Success 59

Customer Success Technical Review Sales Hiring Underperforming Technical Team 59

User Pilot

FEBRUARY 10, 2022

Wondering how you can improve the product adoption rate of your SaaS business? Product adoption rate is the number of new active users divided by sign-ups multiplied by 100. Product adoption rate measures both customer satisfaction and growth , giving you an overall idea about the health of your business. Product adoption rate.

Customer Lifetime Value 95

Customer Lifetime Value SaaS Underperforming Technical Team Software Review 95

User Pilot

APRIL 18, 2023

And what are some of the best practices and examples across the customer journey? The most important customer success metrics are customer lifetime value (LTV), customer satisfaction score (CSAT), monthly recurring revenue (MRR), customer retention rate , and customer health score. What is a customer success strategy?

Customer Success 93

Customer Success Strategy Customer Lifetime Value SaaS 93

User Pilot

FEBRUARY 21, 2023

In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

SaaS Payments 79

SaaS Payments Strategy Payment Solutions SaaS 79

OpenView Labs

MARCH 30, 2020

In fact, as analytics expert Avinash Kaushik writes on his blog , choosing the wrong ones can create “sub optimal, tear-inducing outcomes that will, slowly over time, bleed the business to death.”. So, what are key performance indicators that really matter to SaaS companies? Churn Rate. Sounds simple enough, right? No pressure.

Benchmarks 54

Benchmarks Technical Review Churn Scale 54

OPEXEngine

JUNE 2, 2020

Without a clear picture of your churn rates, it’s impossible to know how your departing customers are affecting your monthly revenue and growth. Without a clear picture of your churn rates, it’s impossible to know how your departing customers are affecting your monthly revenue and growth. What is revenue retention?

Retention 52

Retention Churn Revenue Metrics 52

CustomerSuccessBox

MAY 25, 2021

Churn Analysis will help you know what is working well and what needs improvement. The Net Retention Rate (NRR) and Gross Retention Rate(GRR) show retention in terms of revenue retained over a period of time whereas Customer retention Rate or Logo Retention Rate show retention in terms of the number of customers.

Retention 52

Retention Metrics Outsourced Development SMB 52

ChurnZero

NOVEMBER 18, 2022

It can be intimidating to ask for what you need, especially in the face of a recession. You might worry about coming off as demanding, or incompetent at making do with what you already have. Sharing what is important, what I’m seeing, that’s part of my job.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

User Pilot

FEBRUARY 21, 2023

In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

SaaS Payments 65

SaaS Payments Strategy Payment Solutions SaaS 65

User Pilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Written by content writers who have never used any of those tools, and frankly – have no clue what they are talking about. You may be wondering: “Why is Userpilot writing about Userpilot Alternatives?!”

Underperforming Technical Team 105

Underperforming Technical Team Software Review Onboarding Enterprise 105

Baremetrics

FEBRUARY 3, 2021

We've written a good chunk of content at Baremetrics over the years. Did you randomly land on this page and aren't sure what the heck Baremetrics is? These articles are good if you’re in the early stages of starting a SaaS company and can help you get off on the right foot. Calculate What Feature to Build Next.

Sales Hiring 64

Sales Hiring SaaS Payments Payment Services Payments 64

CustomerSuccessBox

NOVEMBER 17, 2021

We will be discussing all Net Revenue Retention in this blog. What is Net Revenue Retention? When you take into account all these changes with your existing customers and your recurring revenue, what you get is the net revenue retention. If you have a company that has an MRR of $10,000. Calculating Net Revenue Retention.

Retention 52

Retention Revenue Artificial Intelligence Systems Review 52

User Pilot

SEPTEMBER 30, 2022

This article explicitly explains what metrics are essential to product management teams and how to collect the data. Keep reading for the good stuff! Product analytics is about collecting and analyzing user interactions across the product to understand what drives product adoption and long-term retention.

Data 83

Data Management Onboarding Metrics 83

Chart Mogul

DECEMBER 18, 2020

Your dashboard has never looked so good. MRR that entered/left segment gives you improved visibility in how your various plans are performing, while MRR per customer per month allows you to export a granular view of your customer base. And it is great to be able to share that 2020 was the best year yet for ChartMogul.

Software Review 52

Software Review Systems Review Sales Hiring Subscription 52

Chart Mogul

DECEMBER 18, 2020

Your dashboard has never looked so good. MRR that entered/left segment gives you improved visibility in how your various plans are performing, while MRR per customer per month allows you to export a granular view of your customer base. And it is great to be able to share that 2020 was the best year yet for ChartMogul.

Software Review 52

Software Review Systems Review Sales Hiring Subscription 52

ProfitWell

APRIL 8, 2020

What are customer success KPIs? Good analytics software will provide you with plenty of data to help you make informed decisions about your business practices. The customer success KPIs listed in this blog post will give you information about your customers' journey with your product.

Customer Success 72

Customer Success Churn Acquisition Subscription 72

Baremetrics

DECEMBER 7, 2023

What’s different this time is that we are having these conversations with nearly everyone, and the changes can be very sudden. Here’s what we cover: 1. Because we can’t know what will happen, we need to build out multiple scenarios to get visibility into what could happen. Why create scenarios? How to create scenarios 3.

SaaS Payments 52

SaaS Payments Payment Services Sales Hiring Payments 52