Totango

SEPTEMBER 22, 2023

Announced during our flagship event, Totango Live! According to data from ChurnRX, customers that achieve measurable results stay 6x longer than those that don’t track measurable results. And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward.

Enterprise 113

Enterprise Revenue Scale Innovation 113

Casey Accidental

NOVEMBER 28, 2023

I never posted my talk from last year, so I’m adapting it into a blog post here, and will do the same for this year’s talk in the following weeks and as well as some follow up questions from the Summit I’ve had a chance to ruminate on. Creators market their events to bring in new ticket buyers. Also, I publish on Substack now!

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

SaaStr

JUNE 29, 2021

Ok it’s time to grab your spot at the top sessions for SaaStr Money 2021 on July 14: The line-up of workshops and small sessions is incredible, and it’s FREE as part of our last Mega Digital Event before 2021 Annual. From $50k ARR to $10m+ ARR: Unlocking Growth Flywheels with Smart Cash Management with Capchase.

Payments 228

Payments Payment Services Scale Banking 228

Blulogix

FEBRUARY 19, 2024

This blog post delves into advanced strategies that can help subscription services foster deeper connections with their customers, thereby improving retention rates and fostering brand loyalty. Both require a proactive, data-driven approach, personalized experiences, and an unwavering commitment to customer satisfaction.

Retention 52

Retention Engagement Strategy AI Search 52

Totango

MARCH 21, 2023

Enter customer success operations: a data-driven process that helps organizations understand how their initiative performance impacts key business results – ultimately safeguarding revenue for long-term growth. Be sure to check out our recent blog from Customer Success Festival in Austin, 5 Tips to Supercharge your CS Operations Playbook.

Scale 80

Scale Scaling Customer Success Benchmarks 80

User Pilot

JULY 20, 2023

Leverage secondary onboarding to unlock extra value. Personalize the onboarding process for new customers Use a welcome screen to collect vital data from new users. Focus on major activation events. Use an onboarding checklist to drive users toward activation. Drive customer success with contextual in-app guidance.

Churn 89

Churn SaaS Payments Payment Solutions Payments 89

SaaStr

FEBRUARY 21, 2024

Those people will get extra benefits, be integrated into campaigns, and get event invites. There are three types of partners: Ones that bring you leads Ones that make existing customers happier And ones that you can help upsell and expand customers Drata works with companies that store data in the Cloud. Be One of Them If You Can.

AWS 199

AWS Scale Sales Hiring Marketing 199

User Pilot

FEBRUARY 3, 2023

In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Also, take this as a chance to collect data on the job-to-be-done (JBTD) to personalize their experiences later on. During secondary onboarding , your focus should be helping customers unlock even more value.

Education 97

Education Onboarding Customer Success Engagement 97

User Pilot

SEPTEMBER 30, 2022

Data analytics is a must for every team in a SaaS company if you want to make decisions based on data. This article explicitly explains what metrics are essential to product management teams and how to collect the data. How data analytics can help product managers. Is there such a thing as analytics for product managers?

Data 88

Data Management Onboarding Metrics 88

User Pilot

OCTOBER 6, 2022

What customer data can you collect to derive valuable insights and improve retention? Read on to unlock product growth opportunities! It gives insights into customers’ buying behaviors and engagement data. Compare quantitative and qualitative data to gain a more in-depth understanding of customer behavior.

Payment Solutions 94

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 94

User Pilot

AUGUST 5, 2023

Unlocking the potential of these indifferent users can be a game-changer for your business. Collect feedback data using NPS surveys NPS surveys provide a straightforward and efficient way to identify passive customers. Analyzing the feature usage data, you can detect changes or trends over time. How to identify NPS passives?

Scale 95

Scale Retention User Experience Strategy 95

User Pilot

JANUARY 30, 2023

It delves into the process of collecting customer behavioral data for SaaS and explores real-life examples of how to act on all the data. Customer behavior analytics is a type of quantitative data-driven analysis that helps organizations to understand customer behaviors, preferences, and decision-making processes.

Customer Lifetime Value 94

Customer Lifetime Value Software Review Retention Churn 94

SaaStr

NOVEMBER 25, 2020

400: In today’s SaaStr Insider episode SaaStr CEO and Founder Jason Lemkin catches up with Ben Hindman, Co-Founder & CEO at Splash to talk about the future of digital events. This interview was part of Splash’s Boom , a video series about the innovation explosion in events and the tech stack. It will be on steroids.

Technical Review 141

Technical Review Software Review compliance Cloud 141

User Pilot

JANUARY 23, 2023

TLDR; Real-time personalization involves using customer data to show relevant content at the moment. To implement real-time personalization in your SaaS, start by collecting customer data from multiple sources using surveys and customer analytics tools. Set event-based triggers that result in the next action.

Software Review 96

Software Review Onboarding Social Media Engagement 96

User Pilot

MAY 3, 2023

Data is power. TL;DR Software usage analytics is the process of capturing, analyzing, and utilizing data on how users interact with your product. Marketing analytics is primarily focused on external data and metrics related to customer acquisition. Why is it important to track product usage data? in-app user behavior).

Software 73

Software Management User Experience Metrics 73

User Pilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? Use both close-ended and open-ended questions to collect holistic VoC data. This data allows product managers to make more informed product development and roadmap planning decisions.

Scale 94

Scale Software Review Underperforming Technical Team Social Media 94

User Pilot

MAY 11, 2022

You can use product usage data to develop an effective marketing strategy, improve products, retain customers , as well as to accelerate customer adoption. Utilize firmographic data for creating personalized onboarding processes. Userpilot customer segmentation by in-app events. Want to implement user segmentation to your SaaS?

SaaS 96

SaaS Underperforming Technical Team Onboarding Churn 96

User Pilot

APRIL 28, 2023

There are many options to choose from: event and feature tracking, customer journey analysis, customer feedback analysis, heatmaps , session replays, and retention analysis. Feature and event tracking Feature tracking gives you a detailed view of how feature adoption is going. Event tracking switches the view.

Customer Lifetime Value 88

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 88

User Pilot

JULY 27, 2023

Using interactive walkthroughs to help customers unlock value right away. The SaaS industry is on the other end of the spectrum, with a retention rate of 90% or above considered ‘good’ Data shows that the monthly churn rate for SaaS businesses is around 3 to 8%. Unlock insights into customer data with Userpilot. #9

Retention 83

Retention Strategy Management Churn 83

User Pilot

JUNE 22, 2023

For instance, you see a segment of users who have scored less than 7 in NPS surveys, dismissed the onboarding checklist, and are not engaged with flow events. Tagging important events and features for customer jobs to be done (JBTDs) helps you understand the value of the features to customers. Welcome screen built with Userpilot.

Churn 90

Churn Retention Onboarding Engagement 90

Totango

AUGUST 25, 2022

The freemium marketing model provides an inherent motive to upgrade to unlock premium value, and the same principle can be used to motivate the increased adoption of advanced features and upgrades to higher tiers. Content on your blog can be used to showcase beneficial features, product lines and new product releases.

Engagement 96

Engagement Strategy SaaS Scale 96

User Pilot

JANUARY 31, 2023

You can identify CSQLs by using a welcome screen to collect customer data and segment them later to personalize their experience. Use welcome screens to capture important customer data You can use welcome screens to greet customers and collect essential data about their use cases. Here we go! As an example, we can look at Asana.

Customer Success 92

Customer Success Revenue Software Review Strategy 92

User Pilot

OCTOBER 31, 2023

But with the right conversion rate, you’ll unlock growth opportunities and become more competitive. A good way around this is to go back to your past onboarding data. Then use the data to segment users and trigger onboarding experiences tailored to their needs. This article explores 15 strategies to help you achieve that.

SaaS Payments 86

SaaS Payments Payment Methods Strategy Payment Solutions 86

User Pilot

JUNE 19, 2023

They provide key personal data (i.e., On the other hand, a cancellation flow (which is an unfortunate but necessary task) might involve a user triggering a request, speaking to customer support, entering data explaining their cancellation reasons, etc. The new Google Analytics 4 can also track in-app events for you.

Onboarding 91

Onboarding User Experience Churn Engagement 91

User Pilot

JULY 31, 2023

13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process. It also means driving account expansion to unlock more value for users and make them want to stay. Use your cancel page to remind customers of the value they’ll lose (along with data, history, etc.)

Retention 95

Retention Strategy Marketing SaaS 95

User Pilot

MAY 16, 2022

Next, remember to consider your customer’s ‘jobs to be done’ Airtable and Notion both use techniques like populating empty states using personalized data – a great way of helping give users a successful first impression. Best practices for collecting in-app user data to personalize onboarding.

Onboarding 96

Onboarding Customer Success Scale Strategy 96

User Pilot

JUNE 11, 2021

SaaS businesses thrive on data. But data alone doesn’t make much sense. Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. But what data should you analyze and how? How are your visitors interacting with your blog content?

Software Review 52

Software Review Software Social Media SaaS 52

User Pilot

DECEMBER 9, 2021

NRR can not only gather data about customer retention but also shed light on the expansion and growth aspects of SaaS companies. For Calendly, this is adding more than 1 event type. The free account of Calendy limits user access to one event type. Get a Userpilot demo and automate NPS data collection.

Retention 96

Retention Revenue Software Review SaaS 96

User Pilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. Analyze product usage patterns and in-app flow engagements, and build custom user segments using the collected data.

Payments 78

Payments Payment Methods SaaS Payments Payment Solutions 78

User Pilot

JANUARY 31, 2023

In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job. Mark Twain With enough user research to validate your understanding and gather data, you can better define a user journey that will tackle their needs.

Customer Lifetime Value 92

Customer Lifetime Value Sales Funnel Onboarding Acquisition 92

Totango

FEBRUARY 22, 2021

For industries like retail and hospitality, customers couldn’t shop in stores, dine in restaurants or attend major events anymore, so they had to quickly shift to accommodate these new needs. In particular, the pandemic forced companies to redefine and refocus on the customer experience. Get started for free today!

Customer Success 62

Customer Success Scale Marketplace as a Service Technical Review 62

User Pilot

JUNE 14, 2021

These analytics are fueled by behavior-based data that you can use to gain actionable insights. Fullstory – for drilling down to qualitative data – the “Why” Conclusion. Product analytics is the process of collecting, inspecting, and analyzing data generated from user interactions with your product.

Software 52

Software Onboarding Artificial Intelligence Machine Learning 52

Totango

SEPTEMBER 15, 2020

Your communication with your customer is the force multiplier that can unlock the full potential of your product. Use Data-Driven Communication. Use Data-Driven Communication. Customer data will tell if they are on the right track for success, and your follow-up actions should actively keep them on course.

Communication 69

Communication Engagement Customer Success Churn 69

User Pilot

FEBRUARY 5, 2021

Product growth manager is responsible for unlocking the growth opportunities at every stage of the user journey through product experiments. Product Growth Managers Use Data to Tell the Story. A powerful tool for doing so is data. Here, data allows them to tie everything together and tell the story.

Management 105

Management Sales Hiring Onboarding User Experience 105

User Pilot

APRIL 28, 2022

When it comes to analytics, gathering user feedback, and understanding product usage data, both Pendo, and Appcues offer relatively little – until you upgrade to more expensive plans. Appcues templates funnel all their users down a fixed sequence of onboarding events in a very linear way. Another difference is flexibility.

Onboarding 93

Onboarding Software Review SaaS Technical Review 93

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the … For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

User Pilot

JULY 19, 2021

By tracking and analyzing customer data, it allows you to create product experiences that improve product engagement along the user journey. By helping you engage customers, you unlock more value for them. When you have access to customer journey analytics , you make data-driven decisions. b) Behavioral messaging.

Engagement 98

Engagement Scale Onboarding Customer Support 98