User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Churn 97

Churn Underperforming Technical Team SaaS Payments Payment Solutions 97

User Pilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. Below you will learn formulas to calculate each.

Customer Lifetime Value 98

Customer Lifetime Value Churn Retention User Experience 98

User Pilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. What are B2B customer insights?

B2B 92

B2B Underperforming Technical Team B2C Scale 92

User Pilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. Otherwise, you’d be working blindfolded and the success of your company might get compromised. The more granular and specific, the better.

Scale 81

Scale Market Research User Experience Benchmarks 81

User Pilot

MAY 17, 2023

And most importantly, how do you create product experiences that delight your users? We also look at a few examples of companies delivering outstanding product experiences. User experience (UX) refers to how easy it is for users to accomplish their goals inside the product. Let’s dive in!

Customer Lifetime Value 91

Customer Lifetime Value User Experience Onboarding Scale 91

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty. Its different stages.

Social Media 90

Social Media Sales Funnel Acquisition Retention 90

User Pilot

NOVEMBER 28, 2022

How do you lower your churn rate and make sure all your users stick around? In this article, we’ll show you: What customer churn is and why it matters. How to calculate churn rate so you know where you stand. 6 strategies to improve your churn rate and retain more of your customer base.

Churn 95

Churn Software Review SaaS User Experience 95

User Pilot

AUGUST 15, 2022

Wondering how customer sentiment analysis can improve your product’s customer experience and generate more profits? Today’s businesses use numerous sentiment analysis tools to figure out the different emotions that customers go through while exploring your products and services. Read on to find out how!

Artificial Intelligence 96

Artificial Intelligence Software Review Data Systems Review 96

User Pilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? You should use it to meet and exceed customer expectations to increase customer satisfaction and retention and boost revenue growth. This article guides you to make an excellent CX strategy with best practices and tips.

Strategy 82

Strategy SaaS AI Search Customer Support 82

User Pilot

FEBRUARY 4, 2023

Need an example of strategic initiatives so you can implement them in your SaaS business? To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. You can develop and execute strategic initiatives with the OKR framework.

Development 95

Development Scale Retention Onboarding 95

User Pilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. You will have data sets for analyzing your churn/retention history, which will better position you to make intelligent business decisions. Use interactive walkthroughs to contextually guide new customers. Monthly recurring revenue.

Churn 90

Churn Payments SaaS Payments Payment Solutions 90

User Pilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. By collecting data in real time, your business can respond to customer concerns immediately and strengthen your relationship with them.

Systems Review 92

Systems Review SaaS Scale Technical Review 92

Totango

AUGUST 25, 2022

For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue. For example, you can: Extend premium upgrade offers to freemium customers.

Engagement 96

Engagement Strategy SaaS Scale 96

User Pilot

SEPTEMBER 24, 2020

[Editor’s note: If you’re looking for a more introductory resource on NPS and how to use it – check out our earlier Guide to NPS here.]. If you’re looking for the best NPS tools, you’ve come to the right place. Today, 55% of businesses say that they depend on it. Userpilot NPS. Userpilot ).

Software Review 93

Software Review Churn Software User Experience 93

User Pilot

AUGUST 15, 2021

Studies have shown that acquiring new customers is 5 – 25 times harder than retaining existing ones. A key reason why customer engagement metrics are important to successful SaaS businesses. In this article, we will walk you through ten important user engagement metrics to measure. How do you measure customer engagement?

Engagement 98

Engagement Metrics Scale SaaS 98

User Pilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. We will get the hard news out of the way first: what a good NPS (or Net Promoter Score) is depends on your industry. Some industries like SaaS will have an average NPS of 30. Want an NPS survey like this?

Underperforming Technical Team 73

Underperforming Technical Team Benchmarks Onboarding SaaS 73

Totango

JUNE 23, 2020

Brand ambassadors have used the Net Promoter Score (NPS) to get those answers for almost a decade. Created by Bain & Company as a way of measuring the customer experience, the tool is an attempt to predict growth based on a customer’s current satisfaction. How Net Promoter Scores Work.

Trends 62

Trends Customer Success Enterprise Metrics 62

User Pilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? If you aren’t and want to boost these metrics, this article is for you! Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both.

Retention 88

Retention SaaS Customer Lifetime Value Education 88

User Pilot

MARCH 11, 2022

And where do you start? After reading this, you will be equipped to track user behavior on your website and app. More importantly, you’ll know what to do with the data you get. In essence, UBA helps you understand users the same way you would in an offline setting. What is user behavior tracking?

Data 95

Data SaaS User Experience Metrics 95

User Pilot

MAY 17, 2021

Are you tracking the right Product Marketing KPIs? With so many product growth insights available to every product marketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your product marketing. How to measure Product Marketing success?

Product Marketing 97

Product Marketing Metrics Customer Lifetime Value Marketing 97

Totango

OCTOBER 23, 2020

Onboarding is defined as the actions your company takes after a customer signs up to use your product. As the first step in the customer journey , onboarding is centered around educating your new client on how to properly use your product and access its features. The Three Stages of Onboarding . New Customer Welcome .

Onboarding 71

Onboarding Underperforming Technical Team Scale Systems Review 71

Sales Hacker

JULY 18, 2022

This piece looks at how to harness the power of sales automation for customer retention with 5 ready-made, templated processes , and 5 best practices to consider on your automation journey. Automate these 5 processes to boost customer retention. We all know customer retention is more important than ever.

Payment Services 75

Payment Services Churn Payment Methods Payment Solutions 75

CustomerSuccessBox

DECEMBER 3, 2021

As a Customer Success leader , you reviewed your past year’s performance thoroughly. New areas of investment have been identified and you are ready to speak with the CEO/CFO about additional budget requirements. The dreaded part: How will you show value and get your budget approved?

Customer Success 52

Customer Success Data Technical Review Headcount 52

SaaStr

OCTOBER 31, 2019

Join us at SaaStr Annual 2020. We’re going to do Q&A also via Slido, and there’s a link that they’re going to flash up here that you can use if you want to submit questions, so there it is. The first thing I want to do is actually quickly take you back a little bit to a time before SaaStr.

Cloud 100

Cloud Scale AWS Machine Learning 100

User Pilot

MAY 14, 2021

Growing numbers of SaaS companies are adding an onboarding survey to their customer sign-up flows. Those that do often gain insights into the needs of their customers, which ultimately translate into an improved product experience for users, higher activation and greater retention. How to distribute your onboarding survey.

Onboarding 52

Onboarding SaaS Payments SaaS Underperforming Technical Team 52

ChurnZero

JULY 17, 2020

This is a guest blog post by Irit Eizips , Chief Customer Officer and CEO of CSM Practice. . Keeping a renewing client allows you to increase your Customer Success team’s efficiency and grow your SaaS business. In other words, in this blog, we are going to assume that the situation calls for Sales to own the renewals.

Sales Hiring 59

Sales Hiring Outsourced Development Sales Software Review 59

Full Session

DECEMBER 13, 2022

Product adoption is critical for measuring the success of your product and business overall. Improving product adoption has become a challenge for most companies, so there is an increasing focus on user behavior tools that support adoption efforts. If customers are using your product, they’re more likely to pay for it.

Underperforming Technical Team 52

Underperforming Technical Team Pricing Innovation Metrics 52

User Pilot

MAY 1, 2021

Are you just starting to put together a Voice of the Customer (VoC) program? You’re in the right place. There are a lot of both in-app tools and outside the app methods of collecting user sentiment data to understand what your users really want, we’re going to show you the best practices and which common mistakes to avoid.

Data 52

Data Social Media Technical Review Interviewing 52

User Pilot

MAY 12, 2021

While UX professionals say that user experience is vital to business success, most of them aren’t making the most of UX analysis. Companies simply aren’t getting to the heart of their products’ UX, leaving user journeys littered with friction. Here’s a guide on how to use these tools. What does this lead to?

User Experience 52

User Experience Scale Churn Retention 52

SaaStr

FEBRUARY 6, 2024

What’s a “good” NPS? Catch up on the previous session here if you missed it before diving into part two. What’s Good Net Revenue Retention? Maybe no surprise the #1 question they get is “ What should my Net Revenue Retention be ? We are all trying to get better, but also understand where you are.”

Customer Success 234

Customer Success Scale Sales Hiring Benchmarks 234

TriTuns

MAY 1, 2019

You need to have clear executive support if your customer success program is going to survive. What metrics and measures do you need to prove the short-term and long-term value of their customer success investment? Most organizations use the wrong metrics to measure customer success in the short-term. CSAT, NPS, MRR…).

Customer Success 40

Customer Success Metrics Sales Hiring Investment 40

ProfitWell

MAY 13, 2019

For most companies, product and feature launches are always top of mind because of the potential to attract and retain more users. Brian Balfour, Founder and CEO of Reforge , spoke at our Recur conference and explained why this approach doesn't work (and what you should do instead). You kill your most valuable and important channel.

Strategy 55

Strategy Retention Social Media Product Marketing 55

TriTuns

OCTOBER 24, 2018

It takes time to: 1) Establish a CS team, 2) Train the CS team, 3) Build out an effective, cross-functional methodology that delivers impactful CS services to customers, 4) Get customers to actually change how they are using your product / software / system to get more measurable business value from it, and.

Customer Success 45

Customer Success Metrics Sales Hiring Leadership 45

SmartKarrot

SEPTEMBER 24, 2020

Being in the SaaS business, all of us grapple with this question: how do we set annual targets for Net Promoter Score ( NPS ) improvement. It wholly depends on the market and your current stance in the business. Note that NPS now it is ubiquitous. Let’s get started.

Underperforming Technical Team 10

Underperforming Technical Team Customer Success Benchmarks Advertising 10

User Pilot

JANUARY 31, 2023

Wondering what customer satisfaction benchmarking is in SaaS and how your business compares to other SaaS companies? Comparing your performance against other companies in your industry can give you a crystal clear view of where you stand. A CSAT score of more than 50% is considered positive.

Benchmarks 93

Benchmarks SaaS Retention Metrics 93

SmartKarrot

MAY 2, 2023

Listening to, understanding, and learning from customers, both happy and sad ones, helps businesses make necessary improvements and meet customer needs. But you may not always figure out what your customers are really feeling about your brand! And in such situations, you need a little help understanding exactly what they mean.

Artificial Intelligence 10

Artificial Intelligence ChatGPT Scale Social Media 10

User Pilot

MARCH 31, 2023

Are you using customer experience surveys to gather actionable insights? By asking the right questions, you can collect valuable customer insight that can help you improve your product, and assess your overall user sentiment. It helps businesses assess customer experience with a product or service.

Scale 92

Scale Software Review SaaS Underperforming Technical Team 92