5 Things I Did To Make My First Big Customer a Success. And 1 Key Thing I Didn’t.
SaaStr
APRIL 26, 2021
I put my top “business person” generalist on their account. So they had someone A+ smart to also help on any concerns. And they gave me some great ones for other enterprise customers. I made sure those referrals, they’d get to talk to the CEO, and any promises would be met. I.e., I way overindexed on customer success.
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