SaaStr

FEBRUARY 19, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Salesforce Ventures: Only 150 Private SaaS Companies Have Hit $100,000,000 in ARR Want Happy Customers? SaaStr 634: Scaling a Product-Led Growth Model with 1Password, Apollo.io, Sentry, and Lightspeed  2. It Always Pays Off.

Scale 204

Scale Venture Capital Startup Retention 204

SaaStr

SEPTEMBER 19, 2023

Many of the fundamental business models that were once engraved in the SaaS playbook are now changing thanks to a tougher macro environment and a maturing market. PST, Stephanie Opdam, Partner at Notion Capital, shares four business model changes that will allow SaaS companies to build resilience and staying power over time.

Business Model 247

Business Model SaaS Payments Payments Headcount 247

SaaStr

APRIL 17, 2024

But now a second SaaS security leader has filed to IPO, Rubrik. They’re still transitioning from onprem / appliciance model to cloud, which makes some of the metrics a touch confusing. Is this the new bar to IPO in SaaS? 68% of Revenue in U.S., Let’s great ready for just the second SaaS IPO since 2021!

Scale 228

Scale Pricing Scaling Cloud 228

Subscription Flow

APRIL 18, 2024

How do you keep increasing your revenue in a marketplace that has reached its point of saturation? In such a scenario, what subscription-based businesses like these dating apps usually do is they redirect their energies into improving their customer lifetime value by reworking their customer engagement model.

Engagement 82

Engagement Customer Lifetime Value Revenue Subscription 82

SaaStr

OCTOBER 16, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 5 Interesting Learnings from HubSpot at $1.7 SaaStr 599: Growth vs. Efficiency: How to Weatherproof Your SaaS Startup for Tougher Times with Point Nine Founder and Partner Christoph Janz. ? ?. Billion in ARR. appeared first on SaaStr.

Venture Capital 264

Venture Capital Business Model B2B Startup 264

OPEXEngine

JUNE 11, 2020

Every few months I take a look at the top read blog posts on OPEXEngine, to make sure I have a solid understanding of the topics that you are looking for more insight on. As a result, I decided to share with you a few of our Not-to-be-Missed blogs. Best SaaS Blog Posts You Shouldn’t Miss.

SMB 59

SMB SaaS Benchmarks Subscription 59

SaaStr

DECEMBER 3, 2023

So over the past decade-and-a-half we’ve come up with a lot of yardsticks, metrics and rules for SaaS companies. But — they are broken if you aren’t really a traditional, 100%+ NRR SaaS company. In particular: Hybrid SaaS with payments and fintech usually has far, far lower gross margins than pure software. It depends.

SaaS Payments 204

SaaS Payments Metrics Payments SMB 204

SaaStr

JULY 31, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 8 Signs a New VP Won’t Work Out. The Challenge with SMB SaaS: High Growth Can Only Mask High Churn For Just So Long. SMB SaaS has a lot going for it, but one big existential challenge — inherent churn.

New CTO 245

New CTO CTO SMB Venture Capital 245

CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. CustomerSuccessBox is an outcome-driven Customer Success software for B2B SaaS, which helps maximize retention, drive product adoption, and grow revenue for your B2B SaaS. As well as their actionable customer success platform they provide a widely respected blog.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

SaaStr

MAY 22, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: One Simple Trick to Make Your SDRs Perform Better. SaaS Multiples Are At a 3+ Year Low. SaaStr 555: Secrets to Building a High-Performing Revenue Marketing Engine with Demandbase VP of Marketing Tracy Kraft. That Matters More.

Scale 248

Scale Sales Hiring Payment Features Marketing 248

FastSpring

DECEMBER 19, 2018

In case you’ve missed something, here’s a list of the top 10 blog posts from 2018 that you don’t want to miss as you gear up for 2019. Successful Ecommerce Business Models: Which One Is Right for You? Find the best business model for your product or service with this helpful blog post. Are you B2B or B2C? Read More.

B2C 64

B2C Business Model Pricing B2B 64

SaaStr

MARCH 26, 2024

It’s part of the model. If revenue was overstated a bit. Not Actually SaaS. Pseudo SaaS but Not Actually SaaS. The SaaS playbook just doesn’t really work in pseudo-SaaS. But now I can see clearly why in some deals, I’m going to lose all my money. Here, I will lose all my money.

Investment 276

Investment Scale Churn SaaS 276

SaaStr

SEPTEMBER 3, 2023

SaaStr Founder and CEO Jason Lemkin and Partner at QED Investors Amias Gerety chat on the Fintech Beat podstream about all things SaaS, money, and what makes a great founder. What Makes SaaS So Great If you’re here on SaaStr reading this, you don’t need to be told why SaaS is so great. If you don’t look at the model, it’s magic.

Sales Hiring 228

Sales Hiring Headcount Finance Technical Review 228

SaaStr

JANUARY 27, 2024

Dear SaaStr: What is The Average Ratio of Support Staff to Customer Count in SaaS? Typically support consumes about perhaps 5%-7% of your revenue at scale (excluding customer success) in most SaaS models. And that leaves you at the 75%-85% gross margins traditional SaaS companies have. appeared first on SaaStr.

Azure 220

Azure AWS SaaS Customer Success 220

SaaStr

AUGUST 5, 2021

Once you know your Cost of Sales as a % of ACV … then do your full sales and marketing spend model. You’ll have to build a real model here: Many VCs and blog pieces will talk about a good metric being to spend about your first year ACV on Sales + Marketing. In SaaS and B2B … less so. Well we did.

Scale 323

Scale Marketing B2C B2B 323

SaaStr

JULY 24, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Gartner: Software Spend Will Still Grow by $100 Billion in 2023. SaaStr 572: 10 Mistakes in Building Out Your Revenue Organization: A CEO’s Perspective with Insider CEO Hande Çilingir. Top Podcasts This Week: 1.

Scale 240

Scale Sales Hiring Scaling Pricing 240

Valuize Consulting

DECEMBER 23, 2021

The true impact of the COVID-19 pandemic manifested itself in the form of hyper digitization, a hybrid work model and the great resignation. While these trends began to take shape in 2020, they were forced into hyperdrive this year and created a new normal for the SaaS world. . Read Article. Read Article.

Customer Success 52

Customer Success Scale Leadership Retention 52

SaaStr

MAY 29, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 10 Simple Ideas to Help Manage the Burn. The Power and Honesty in a L4M Model. Some SaaS Stocks Are Actually Still Doing Pretty Darn Well. Build One Now. Sprout Social, ZoomInfo, Zscaler, etc. Top Videos This Week: 1.

Payment Features 212

Payment Features Leadership Engineering Startup 212

SaaStr

NOVEMBER 1, 2023

How is SMB SaaS doing today? Transaction Fees Growing Far Faster (38%) Than Software / SaaS License (21%). Both Bill and Shopifty have morphed over the years from almost pure SaaS companies to payments platforms built on top of a SaaS core. We often underestimated the sheer, raw power of recurring revenue in SaaS.

Payment Services 288

Payment Services Payments SaaS Payments Payment Solutions 288

FastSpring

DECEMBER 18, 2019

To recap a fantastic year at FastSpring, we want to take a look back at our top 10 blog posts from 2019. As a partner in growth for thousands of software companies around the world, one of our goals is to provide blog content that is helpful, interesting, and informative. How Localization for SaaS Pricing Can Boost Your Revenue.

Merchant Services 78

Merchant Services Payment Methods Payment Services Payment Solutions 78

SaaStr

SEPTEMBER 21, 2023

So many Cloud and SaaS leaders kept hiring flat for the past 12-18 months, and yet still grew. But it’s still going to hire more slowly than revenue growth, and that’s the key. You can’t scale a high-growth SLG-led model without more and more sales reps. The best in SaaS are reaccelerating hiring.

Sales Hiring 284

Sales Hiring Headcount Scale Cloud 284

SaaStr

MARCH 8, 2024

VCs often enable these models. Selling meal boxes to customers that never come back and purchase again can look great at first, but these models can collapse with 5%+ churn a month. SaaS + hardware, SaaS + payments, etc. So be extra careful here — you have to be even more efficient than pure SaaS.

Churn 226

Churn Startup SaaS Payments Venture Capital 226

SaaStr

JANUARY 12, 2024

Is it the end of an era for customer success in SaaS? We just wrote up how some of the biggest changes of SaaS are now coming, specifically in Customer Success and Sales. Back in 2015, when didn’t have the data or NRR or GRR of 115 public SaaS companies. Some other key learnings included: The power of the SaaS model.

Sales Hiring 246

Sales Hiring Customer Success Scale AI 246

Sales Hacker

JUNE 23, 2021

Here are the seven best sales blogs (and five bonus sales newsletters!) Revenue operations. Best article to read: RevOps is taking over how B2B SaaS companies look at sales. If you have a sales or revenue-related job title, you are welcome to submit a pitch for your article idea here. Predictable Revenue.

Sales 79

Sales Technical Review Outbound Sales Team Interviewing 79

SaaStr

MAY 15, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: SaaS Multiples Are At a 3+ Year Low. When to Go Multi-Product in SaaS. SaaStr 554: The Builders and Sellers Playbook: Proven Models that Help GTM and Product-led Teams Scale with CircleCI CEO Jim Rose.

Scale 211

Scale Sales Hiring Payment Features Marketing 211

SaaStr

AUGUST 29, 2022

10.000 SaaS CEOs, Founders, Revenue Leaders, and VCs will join us for 3 days of tactical content, networking, and epic evening events when the Cloud comes to San Mateo. Scaling Revenue in 2022: What’s the Same and What’s Different? If you haven’t already, sign up here for tickets before we sell out.

Scale 244

Scale Sales Hiring Marketplace as a Service B2B 244

SaaStr

JULY 13, 2022

So more of our 5 Interesting Learnings series has been on the iconic SaaS companies we all know. But there are a bunch of quieter SaaS and B2B public companies under the radar. One that is both is Model N. Model N was founded waaay back in 1999 (!) 28% of their revenues come from services. SaaS can be hard here. #4.

Cloud 260

Cloud B2B Enterprise Revenue 260

Payrix

APRIL 3, 2024

Well, you’ve come to the right place. This blog post will shed light on the risks associated with adding payments to your software, and ultimately, help you determine what payment model makes the most sense for your unique vertical and business strategy. At a very high level, a referral partnership is an integrated payments model.

Payment Services 100

Payment Services Merchant Services SaaS Payments Payment Facilitation 100

SaaStr

APRIL 3, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Dear SaaStr: When Should a SaaS Company allow Month-to-Month Contracts vs Requiring 12-month Commitments? SaaStr 541: How to Set and Hit Revenue Targets with Sam Blond, CRO at BREX. Top Podcasts This Week: 1.

Sales Hiring 188

Sales Hiring Scale Engineering Enterprise 188

SaaStr

NOVEMBER 2, 2022

But is Duolingo SaaS? Well, it’s SaaS-ish. The core product is very B2C, but the upgrade to paid has very SMB B2B metrics, and 80% of the revenue is subscription based. But it makes up for it by only spending 17% of its revenue on sales and marketing, less than half of many SaaS leaders.

Scale 298

Scale B2C SMB B2B 298

SaaStr

OCTOBER 11, 2023

One SaaS leader that’s accelerating again is Shopify. That’s not just pretty epic growth at almost $7 Billion in revenue, it’s one heck of a comeback. But a Smaller and Smaller Percentage of Revenue. Like Most Other SaaS Leaders, Shopify Has Gotten a Lot More Efficient. A tough transition.

Payments 240

Payments Merchant Services Payment Solutions Revenue 240

SaaStr

AUGUST 7, 2023

Learn about the most important SaaS metrics for founders in 2023 with the CEOs of the most metric-oriented company, monday.com, and the founder of SaaStr. For a quick recap on SaaS metrics: What is ARR in SaaS? ARR stands for Annualized Recurring Revenue, although its real-world definition has evolved over time.

Metrics 192

Metrics SaaS Sales Hiring Finance 192

SaaStr

NOVEMBER 12, 2023

1000000000000.00% in SaaS. At least, those of us who haven’t done software sales before, and have a low-ish price point and run an all in-bound model. Tripling the revenue from this customer. So by closing less, and closing slower … in most cases, best case, that’s half the revenue you’d have gotten otherwise. Best case.

Scale 227

Scale Revenue Sales Pricing 227

SaaStr

NOVEMBER 30, 2023

Go-to-Market matters because sales and marketing spend remain the biggest proportion of SaaS spend, so honing in on that spend to build an engine and drive growth is paramount. This is the stage where best-in-class companies can double or triple revenue in the first few years of growth. Without it, you don’t have a business.

Scale 233

Scale Sales Hiring Scaling Outsourced Development 233

SaaStr

MAY 24, 2023

So it’s tougher out there for many of us, but many Cloud and SaaS leaders are still growing at epic rates, even if not quite at the torrid rates of 2021. That doesn’t mean huge enterprise customers, but here it’s their $50k+ ACV ones, which now represent 28% of revenue, up from 22% just a year ago.

Headcount 287

Headcount Sales Hiring Scale Cloud 287

SaaStr

SEPTEMBER 20, 2023

Beyond multiples, many Cloud companies faced a deluge of headwinds that impacted business fundamentals… Lengthening sales cycles Tightening customer budgets It was no surprise that SaaS IPOs came to a screeching halt. A 1% improvement in revenue growth today has the same impact on valuations as a 2% improvement in free cash flow margin.

Cloud 245

Cloud Payments Software Review Payment Solutions 245

SaaStr

OCTOBER 18, 2023

So Domo is an interesting case study on SaaS entrepreneurship. Founder Josh James had one of the earliest $1B+ exits in SaaS when Adobe bought his first start-up, Omniture, for $1.8 After decades running SaaS companies, it was time for a break in 2022, and Josh eventually stepped down as CEO. Billion way back in 2008.

Entrepreneurship 239

Entrepreneurship Enterprise Pricing Churn 239