SaaStr

APRIL 17, 2024

A few years ago, Harry Glaser sold his company, Periscope Data, for $130M. It was a difficult, punishing, and rewarding experience. At a recent SaaStr Workshop Wednesday, he shared a behind-the-scenes look into what this process looks like and five key takeaways for other founders who are want an inside look the process. He always said no.

Underperforming Technical Team 164

Underperforming Technical Team Data Development Team Review Technical Review 164

Buffer Resources

APRIL 9, 2024

Every second I save goes toward that glorious hour or two when my work is done, my daughter is snuggled up in bed, and I can cozy up with (read: pass out on) a good book.  But now that I’ve entered my working-mom-of-a-toddler era, it’s taken on a whole new meaning. These are the ones I keep coming back to. 

AI Search 101

AI Search AI Social Media ChatGPT 101

SaaStr

JANUARY 3, 2023

In my first tech job, I was working at a firm helping startups … and then I knew one night, it was time. I gave my notice the next day, with no job lined up, and zero savings. I gave my notice the next day, with no job lined up, and zero savings. I’ve then left two jobs since. That time comes. I just knew.

Startup 230

Startup Pricing Investment Sales 230

SaaStr

FEBRUARY 4, 2021

I sat with Brendon, before he accepted the offer, and told him how I saw the job playing out. I told him I had 100% confidence in him, that he would do an amazing job. I said I knew that was a big ask, but that the math said it had to be done. I said I knew that was a big ask, but that the math said it had to be done.

Sales Hiring 343

Sales Hiring Sales SMB Pricing 343

User Pilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? If so, you’re in the right place! Our guide explains how to create effective conversion paths. We also share examples of different conversion paths and optimization strategies. Let’s get to it! A good conversion path makes the process frictionless.

SaaS Payments 93

SaaS Payments Payment Services Payment Methods Payment Solutions 93

SaaStr

DECEMBER 17, 2022

In particular, at a practical level, you almost have to mark up your net targeted pricing by 20% … just so you can discount 10%-15%-20% on deals to get to your desired effective pricing. But discounting has to be done right. Yes, sales’ job is to close the deal. There are only so many levers sales can pull.

Payment Services 208

Payment Services Pricing Enterprise Sales 208

Buffer Resources

OCTOBER 24, 2023

  Back in 2015, I was in college and needed a job, but the market was tough, and no one was hiring.   Back in 2015, I was in college and needed a job, but the market was tough, and no one was hiring. I also never thought I’d be able to make a living from writing.

Outsourcing Services 112

Outsourcing Services Scale Outsourced Development Underperforming Technical Team 112

SaaStr

JULY 23, 2020

It’s the one-year job culture. The rise of the engineer with highly portable job skills, and essentially zero percent unemployment for any top 20% developer, is in many ways a great thing. And job hopping has come to sales, too. If the basis/strike price is other than nominal, you have to pay to buy your stock.

Sales Hiring 336

Sales Hiring Engineering Startup Cloud 336

SaaStr

MAY 2, 2021

But that lead was worth potentially $1m a year, and was a lead we weren’t doing a great job of otherwise building a relationship with. But good old fashioned, in-a-convention-center events are coming back. And boy, has it been a while. We’ll have more on SaaStr Annual 2021 here soon. Dreamforce may come back this year.

Cloud 276

Cloud Marketing Enterprise Pricing 276

SaaStr

APRIL 14, 2021

In transactional sales, which are often low-priced solutions … it can be hard to provide a ton of value: Absolute cost is fairly low. Won’t make-or-break their job. She makes sure the product is configured properly and deployed properly (often with help from others, but owns getting it done). They do in the enterprise.

Sales 245

Sales Enterprise Pricing Data 245

SaaStr

NOVEMBER 18, 2020

I’ve had a chance to watch a whole cohort of SaaS first-time founders go from $1m to $10m ARR in 5 quarters or less (more on that here ) and just been awestruck by how much better than me they are as founders, and how much better they’ve done quantitatively. Second-timers know the playbook and can execute against it faster.

Sales Hiring 363

Sales Hiring Scale SaaS Enterprise 363

SaaStr

JULY 17, 2022

You can’t teach them how to do it if you haven’t done it yourself. Hire someone that has sold at your price point / deal size. Hire someone that has sold at your price point / deal size. The job of a VP of Sales generally isn’t to get the flywheel going. A bit more here. Then, hire a sales rep to help you.

Sales Hiring 207

Sales Hiring Scale Startup Sales 207

SaaStr

JULY 20, 2022

Weave has a base to build on, and has done a good job steadily increasing NRR, up from 97% in 2019. #2. It’s something we don’t see too often these days, as $200m+ ARR sort of became the new floor to IPO in SaaS. But I thought I’d take a deeper look at one example, Weave. 5 Interesting Learnings: #1.

SaaS Payments 230

SaaS Payments Scale Payment Methods Payments 230

SaaStr

AUGUST 1, 2022

And the price is 30x higher, so anything but a huge check won’t really move the needle on ownership. So much has changed in venture capital since the start of the year, and many founders don’t fully understand it. It’s just a radically different business than it was in January. But they should understand some.

Venture Capital 275

Venture Capital Startup Investment Pricing 275

SaaStr

MARCH 25, 2021

It’s done it by going more upmarket, and better monetizing partners and services. BigCommerce, like many SaaS vendors at scale, is doing a better job at getting more revenue out of existing accounts than adding new ones. At least, it’s the most similar and directly competitive in terms of feature set.

Outsourcing Services 210

Outsourcing Services Payments Merchant Services SaaS Payments 210

SaaStr

DECEMBER 29, 2022

Raising prices may or may not work for you. That’s a value-add, done right. But 2023 is so … unique. The Best in SaaS are still growing at incredible rates, but the overhang from the crazy multiples and VC funding run of late 2020-early 2022 will hang over our heads for the rest of the year. A great VP of Sales. Of Marketing.

Sales Hiring 223

Sales Hiring Venture Capital Healthcare Communication 223

SaaStr

APRIL 2, 2023

Many of our most important Gainsters in our history are ones that rotated from a suboptimal job into one in which they thrived. Many of our most important Gainsters in our history are ones that rotated from a suboptimal job into one in which they thrived. I make it 5 or 6 times, just to be sure.” Here are my 10 greatest (worst?)

Sales Hiring 255

Sales Hiring Scale Scaling Customer Success 255

User Pilot

OCTOBER 6, 2023

On the other hand, a B2B sales funnel concentrates on converting these qualified leads into paid customers through demos, pricing discussions, and other client-facing activities to close the deal. Your job here is to provide content that positions your product as the best fit, so it stands out (e.g. But how can you use it?

B2B 105

B2B Development Team Review Software Review Marketing 105

Sales Hacker

MARCH 8, 2024

GTMnow is the media extension of GTMfund – sharing insight on go-to-market from working with hundreds of portfolio companies backed by over 350+ of the best in the game executive operators who have been there, done that at the world’s fastest growing SaaS companies. So this week’s breakdown on ELG has been a longtime coming.

Scale 93

Scale AI Search Social Media AI 93

Buffer Resources

OCTOBER 12, 2023

Starting Leaves of Leisure forced her to move money around and change her priorities, and she still works full-time and has not one but two other jobs to sustain her life in NYC (full-time as a public relations consultant and part-time as a fit model). So, she decided to make them herself, and Leaves of Leisure was born.

Sales Hiring 108

Sales Hiring Business Scale Consulting 108

User Pilot

JULY 31, 2023

PMMs need the right tools to help them do their job: project management, team collaboration, customer feedback , analytics, and digital marketing. Product marketing manager vs product manager You might think a product marketing manager and a product manager have very similar jobs, but there are some differences.

Product Marketing 95

Product Marketing Management Marketing Customer Lifetime Value 95

User Pilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. So we’ve classified the different alternative onboarding tools by a) user persona b) JTBD (Job-To-Be-Done – in other words, what you want to use the tool for). Look – why not just be honest?

Underperforming Technical Team 105

Underperforming Technical Team Software Review Onboarding Enterprise 105

Intercom, Inc.

JULY 11, 2018

Your job is to improve upon that. They would experiment with new formats, new layouts, lower prices, sharper headlines, but they couldn’t stop the rot. Let’s look at some jobs that, like boredom during a commute, have stuck around for years, through hundreds of technological advances. Espoused behavior never reflects reality.

Payment Methods 205

Payment Methods Payment Solutions Entertainment Software Review 205

SaaStr

MAY 10, 2023

Leverage Your Network First When you’re ready to hire your first AE, don’t create a job posting and see who comes in. Leverage Your Network First When you’re ready to hire your first AE, don’t create a job posting and see who comes in. Omni is trying to build the next-generation business intelligence (BI) platform.

Sales Recruiting 213

Sales Recruiting Sales Hiring Social Media Sales 213

SaaStr

OCTOBER 17, 2023

Do a better job at keeping more existing customers. When we look at publicly traded companies, there is a direct correlation between NRR and Enterprise value. That’s the end state we’re going for. What does NRR have to do with customer success? Everything! At last week’s Workshop Wednesday — every Weds at 10 a.m. Will they renew?)

Scale 164

Scale Sales Hiring Customer Success Scaling 164

Neil Patel

JULY 29, 2021

Ariely calls this the Zero-Price Effect because humans don’t see the downside to something that’s free. Good lead magnets, when done correctly, have the same effect (albeit without the same long-lasting effects). Getting traffic to your site is nice, but there’s not much of a point if those visitors don’t convert.

Software Review 145

Software Review Technical Review Trends Interviewing 145

Sales Hacker

MARCH 1, 2024

GTMnow is the media extension of GTMfund – sharing insight on go-to-market from working with hundreds of portfolio companies backed by over 350+ of the best in the game executive operators who have been there, done that at the world’s fastest growing SaaS companies. The B2B playbook is changing. Early-bird tickets expire next week.

VP of Engineering 71

VP of Engineering Scale SaaS AI Search 71

ChurnZero

JANUARY 11, 2024

Yet, every team needs tools and training to get the job done. The central bank continued its fight against price inflation and raised overnight interest rates several times. This sparked a debate as to whether or not the economy was in recession – and spawned concern for a “wage-price spiral.” of revenue. of revenue.

Headcount 52

Headcount SaaS Leadership Benchmarks 52

User Pilot

JANUARY 23, 2023

Segment new customers based on their jobs to be done , then trigger an onboarding flow that walks them through relevant actions. Localize your product for a better user experience – automatically translate content into different languages or localize your pricing page for different currencies. Why is retention important in SaaS?

Market Segmentation 98

Market Segmentation Retention Marketing Software Review 98

User Pilot

JUNE 12, 2023

You’ll only want to consider the right tools for the job, of course. You’ll only want to consider the right tools for the job, of course. Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. Let’s get started. Book a demo to see it in action. Product managers are busy people.

Onboarding 89

Onboarding SaaS Education Engagement 89

SaaStr

JANUARY 27, 2021

That’s your job. That’s your job. Hire someone that can get it done. But I thought I’d take a stab at the Top 10 Pieces of Classic SaaS Advice … that, in my experience at least, are usually Just Plain Wrong. Not always, but usually. I get asked for advice a lot. I get asked for money a lot.

Part-Time VPE 289

Part-Time VPE Sales Hiring Scale Sales Recruiting 289

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? If so, you’re in the right place! The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Marketplace as a Service 90

Marketplace as a Service AI Search Social Media Customer Support 90

User Pilot

JANUARY 31, 2023

In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job. An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast.

Customer Lifetime Value 95

Customer Lifetime Value Sales Funnel Onboarding Acquisition 95

SaaStr

JUNE 28, 2020

This is more common than you might think, especially if they struggle to understand the space or product, have never sold at your price point before, or just don’t have enough real start-up experience. A debate so many start-ups go through is what to do about a Just OK VP of Sales they’ve hired. How do we define this?

Sales Hiring 256

Sales Hiring Scale Sales Scaling 256

User Pilot

APRIL 28, 2022

Both tools will help you get the job done. Onboarding software is in high demand for SaaS product managers , and with good reason – the market is booming. This article is going to dive into the Appcues vs Pendo debate and try to answer a key question… Which is the better tool for driving customer success?

Onboarding 96

Onboarding Software Review SaaS Technical Review 96

User Pilot

NOVEMBER 28, 2022

Sometimes users churn because of price issues – either you misled them with the value of your product, or they don’t think the value matches the price outright. Sometimes users churn because of price issues – either you misled them with the value of your product, or they don’t think the value matches the price outright.

Churn 97

Churn Software Review SaaS User Experience 97

User Pilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? You’ve opened the right link! In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet.

Churn 94

Churn SaaS Payments Payment Solutions Payments 94