SaaStr

NOVEMBER 23, 2022

Sometimes voices get raised, but it’s to get the best outcomes. You need to trust the process but surrender to the outcome: if you can build a repeatable process, and create the environment and courage necessary to allow for a culture of experimentation, then the result will evolve out of that. The life of a CRO is all about results.

Underperforming Technical Team 262

Underperforming Technical Team Leadership Outsourced Development Finance 262

SaaStr

NOVEMBER 15, 2022

This can be thought of as the metric monolith, and historically, VCs would memorize and make decisions based on these thresholds: Net Retention = 120% +. These two drivers influence varying metrics in different ways that don’t necessarily negatively impact cloud business outcomes. Gross Margin = 70% +. Gross Retention = 90% +.

Metrics 206

Metrics Machine Learning Artificial Intelligence Technical Review 206

SaaStr

JANUARY 6, 2022

These are financing documents where the price is determined based on the next financing round. Investing in essence now, but at the price of the next round. Why would any investor invest at an unknown price? Really, at a much higher price later, determined by others?

Finance 218

Finance Pricing Startup Investment 218

SaaStr

OCTOBER 10, 2022

From the get-go, ensure alignment between sales and marketing teams on goals and anticipated outcomes. This survey informs you about sellers’ overall confidence along with knowledge of pricing, expertise in value selling, discovery, and price negotiation comfortability. Create dynamic alignment on goals. Scale winning behaviors.

Scale 261

Scale Sales Hiring Marketing Venture Capital 261

SaaStr

NOVEMBER 14, 2023

Meghan Gill, SVP of Sales Ops and Sales Dev at MongoDB, shares different consumption-based compensation models that drive the right behaviors. Then, we moved to a more customer-friendly model with SaaS and subscription-based pricing. There are still some complexities around SaaS-based approaches. Then what happens?

Compensation 164

Compensation Sales Azure AWS 164

Blulogix

NOVEMBER 8, 2023

Transforming the Technology Industry: The Power of Usage-Based Pricing By BluLogix Team The technology industry is in the midst of a profound transformation. Traditional pricing models, such as fixed subscriptions and one-time purchases, no longer align with the dynamic and ever-evolving nature of this sector.

Technology 52

Technology Pricing Payment Features Subscription 52

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

User Pilot

MAY 16, 2023

We also examine a few examples of how companies use value metrics in their pricing strategy. Identifying value metrics allows you to acquire new customers, refine your pricing strategy, grow revenue , improve customer satisfaction , and develop products. What is the value metric in a pricing strategy? Let’s dive in!

Metrics 98

Metrics Customer Lifetime Value SaaS Pricing 98

Blulogix

MARCH 20, 2024

Highlight usage statistics, achieved outcomes, and how your service compares to alternatives in terms of ROI. These could range from pricing discounts to access to exclusive features or beta programs. Tailor engagement strategies based on these insights to proactively address concerns or leverage opportunities.

Payment Features 52

Payment Features B2B Subscription Customer Lifetime Value 52

User Pilot

NOVEMBER 22, 2023

You can understand their journey, gain insights to improve their experience and connect your customer experience efforts to desired financial outcomes. HubSpot has a robust pricing model with five major plans for analytics: Marketing Hub, Sales Hub, Service Hub, Operations Hub, and CMS Hub. Form ID : populates the name of a form.

Enterprise 88

Enterprise Pricing Advertising Social Media 88

SaaStr

JANUARY 19, 2023

If data supports the notion of a significant market opportunity, but you don’t have the resources (human or financial) to get there, consider how a partnership can help you get to market faster. Your current customer base is inquiring about a partner ecosystem.

Technical Review 203

Technical Review Startup Scale Software Review 203

Totango

NOVEMBER 15, 2023

With robust integrations , pre-built customer success programs , and best practices integrated into the software, Totango empowers enterprise businesses and cross-functional teams to accelerate customer outcomes and provide quick time-to-value, as evidenced by the glowing feedback from TrustRadius reviewers.

Customer Success 112

Customer Success Software Review Technical Review Enterprise 112

SaaStr

APRIL 10, 2023

How is it that you want to sell to startups differently than the rest of your customer base?” Serve : Avoid startup customers getting lumped into the overall base. Lesson Two: Create a Compelling Offer Selling is tricky, and deciding on a startup pricing and product offering is something that Zendesk took time to perfect.

Startup 197

Startup Scale SMB Venture Capital 197

SaaStr

JULY 20, 2022

It’s a tough outcome for a team that is working hard to scale well into the nine figures of ARR. Weave has a base to build on, and has done a good job steadily increasing NRR, up from 97% in 2019. #2. A fairly standard SMB price point. 5 Interesting Learnings: #1. NRR of 103% and GRR of 94%. Series C ($5.35

SaaS Payments 231

SaaS Payments Scale Payment Methods Payments 231

SaaStr

MAY 14, 2023

Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing. Nicolas : Really, one step at a time, so we knew the first pricing was just testing the market, and we iterated a lot on it. Nick : Pretty good?

Sales Hiring 227

Sales Hiring Sales Recruiting Scale Payment Methods 227

User Pilot

SEPTEMBER 15, 2023

You can ask users for feedback on pricing to find the sweet spot between the most revenue and the highest amount users would pay. To improve its blog strategy, Better Proposals asked its subscriber base which blog types they read the most so they could focus on creating more. Then, select an appropriate testing method.

Underperforming Technical Team 101

Underperforming Technical Team B2C SaaS Pricing 101

User Pilot

AUGUST 14, 2023

Survey bias occurs when feedback deviates based on influences from the surveyor and/or respondent. Whenever survey respondents fail to answer honestly, the most likely outcome is that you'll need to repeat the online survey in order to collect more accurate feedback the next time around — costing you more time, money, and team resources.

Underperforming Technical Team 77

Underperforming Technical Team Scale Technical Review Systems Review 77

SaaStr

DECEMBER 26, 2022

Companies are witnessing slight pricing pressure, with the average spend per product dipping slightly. . 79% said that decisions are consensus-based . 79% said that decisions are consensus-based . There is an increase in demand for software focused on driving growth by improving existing customer outcomes.

Software Review 187

Software Review Software Azure Cloud 187

User Pilot

JANUARY 16, 2024

Task ChatGPT with identifying and formulating the best pricing strategy for your industry. Idea creation : Use ChatGPT to generate new feature ideas , campaigns, blog post topics, product differentiation ideas, and more. You can also use it to craft engaging blog posts, write simplified product documentation, etc.

ChatGPT 98

ChatGPT Management Underperforming Technical Team Technical Review 98

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Price: how does the cost of the platform stack up against other options and your return on investment? Customer support: Zendesk knowledge bases. Customer Support: Zendesk Knowledge Bases. In-app Guides: Whatfix.

Engagement 103

Engagement Onboarding Artificial Intelligence Social Media 103

SaaStr

APRIL 2, 2023

Mistake: Not scaling based upon leading indicators We’ve had 3 periods in history where we scaled up way too fast: Early on, when we thought the enterprise opportunity for Gainsight’s Customer Success product was huge after closing *1* enterprise deal! Lead our clients to the outcome. You have a small base, so churn isn’t a factor.

Sales Hiring 255

Sales Hiring Scale Scaling Customer Success 255

ChurnZero

NOVEMBER 23, 2022

You are ranking your opportunities based on their likelihood to make a yes or no decision by your YED-D. Another key thing to understand is that you are rating opportunities based on the likelihood of reaching an outcome by your YED-D. Notice, we didn’t say a positive outcome. Step 3: Complete the priority grid.

B2B 98

B2B Pricing Sales Engagement 98

SaaStr

SEPTEMBER 21, 2021

Sager shares some of his thoughts on where the industry is headed based on subtle seeds being planted today. For example, since companies can save money by using fintech to streamline specific processes, they can lower prices, and so the customer saves on costs too. Less friction and optimal outcomes will be the goal.

Finance 168

Finance Innovation Banking Interviewing 168

User Pilot

MAY 3, 2023

We also check out Pendo’s pricing plans and what its users think about it. Pendo offers 4 pricing plans, including a free one. The other plans have custom pricing but are said to be pricey, which is one of Pendo’s main cons. Based on the information you’ve collected, choose the right Guide outline and develop content.

Software Review 98

Software Review Onboarding Pricing Engagement 98

User Pilot

JULY 18, 2023

The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money. Pay attention to support and customization, and make sure it has the right templates, integrations , and scalable pricing plans.

Software Review 96

Software Review Software Management Azure 96

SaaStr

JANUARY 7, 2021

Every business goes through its lows, some more than others, taking care of your team while continuing to deliver outcomes for your customers during these times is essential. Customer happiness is key for delivering successful outcomes, but how do you ensure every customer is satisfied at scale?

Scale 236

Scale Sales Hiring Scaling B2B 236

Subscription Flow

NOVEMBER 8, 2023

Keeping this context in mind, in this blog, we will examine the advantages and difficulties of the subscription-based healthcare model, as well as some of the newest developments and businesses in this rapidly developing industry. They can forecast revenue with the recurring pricing model and adjust their budget accordingly.

Healthcare 59

Healthcare Payment Features Subscription Payment Services 59

SaaStr

FEBRUARY 6, 2024

So one caveat if you’re googling what your NRR should be – be sure to look at the data source as most NRR studies or reports are based on public company data, which provides great benchmarks, but it may not always be accessible for smaller and private companies. And so you can see the benefit of higher ASPs (average sale prices).

Customer Success 234

Customer Success Scale Sales Hiring Benchmarks 234

SaaStr

AUGUST 7, 2023

If you’re growing 50% and adding 10% new customers, you’re fatiguing your base. The One Metric Only Founders Can Own — Customer Centricity Folks have been under pressure, and a lot of shenanigans and borderline unethical price increases and behaviors are happening. Investors like to see at least a 2:1 ratio. The takeaway?

Metrics 184

Metrics SaaS Sales Hiring Finance 184

User Pilot

APRIL 14, 2024

Then there’s also the price that needs to match your budget. Here’s what makes Userpilot’s product analytics stand apart from Heap’s: Powerful segmentation capabilities : With Userpilot, you can segment users based on various factors, such as their feedback and interactions with tagged features and in-app experiences.

Technical Review 52

Technical Review Software Review Onboarding Mobile 52

SaaStr

SEPTEMBER 2, 2022

Investors will look at market size as a key proxy for the potential outcome size. Bottom-up: Applying your pricing to a broad set of customers. While, in some cases, the most relevant metrics are customer or revenue based, in other cases, they could be indicators related to users or community-based traction. “At

Scale 181

Scale Retention Metrics Product Marketing 181

Incredo

NOVEMBER 1, 2019

maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . better understand Inbound, and learn about major tactics that you can implement, master your SaaS pricing page and increase your conversions. (We And from SaaS sales models to SaaS pricing. SaaS Pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

User Pilot

FEBRUARY 26, 2023

Were you able to reach the desired outcome with our tool? Customers don’t just buy a product because it looks awesome, they purchase a specific outcome for their business and your product is just a tool to help them get there. Would you continue to do business with [company] if prices increased? Why or why not?

Retention 98

Retention Scale Underperforming Technical Team Churn 98

User Pilot

MARCH 4, 2021

By learning directly from your customer base about how their experience with your product has been like, what their struggles are, and what problems they are trying to solve, the more insights you have at your hands to build an amazing product. What is the outcome you’re hoping to get from this exercise? Table of Contents.

Scale 105

Scale Sales Hiring Scaling Outsourced Development 105

User Pilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. You want to trigger in-app experiences based on analytics – Heap doesn’t offer built-in tools to personalize the user experience based on product analytics and insights. Let’s get started!

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

Totango

AUGUST 25, 2022

SaaS customer engagement strategies promote higher engagement, more successful outcomes, and more satisfying experiences. Customer engagement supports your customer success strategy by planning engagements that promote customers’ successful outcomes. Use the KPIs most relevant to your product and customer base.

Engagement 96

Engagement Strategy SaaS Scale 96

Totango

MARCH 16, 2021

Renewal: customers decide whether or not to renew their subscription based on their perception of the value they’ve been receiving. B2C sales strategy for SaaS products typically starts with freemium trials, while B2B may or may not have a freemium option and usually sells at a higher price point.

B2C 117

B2C B2B Acquisition Retention 117