Baremetrics

OCTOBER 21, 2020

Your answer says a lot about the long term health of your company as a SaaS or subscription business. The SaaS business model is built on the concept of retaining as much of your monthly recurring revenue (MRR) as possible. How to calculate revenue churn Revenue churn is the percentage of your MRR lost over a specified period of time.

Churn 118

Churn Revenue Benchmarks Pricing 118

Baremetrics

AUGUST 29, 2021

The most sure-fire way to achieve rapid growth in your business is to make sure you’re marketing to the right people. If you’re not sure who could benefit from your services yet, casting a wide net and targeting a broad market is one path towards identifying them. So how do you find the perfect sales target? Table of Contents.

Outsourcing Services 124

Outsourcing Services Startup Interviewing Outsourced Development 124

Incredo

NOVEMBER 21, 2019

Have you noticed one of the latest and growing trends in the worklife? Affiliate partners write and distribute copies, create videos or blog posts, introduce the software, direct users to software company’s landing page. 3) How to run a SaaS affiliate marketing campaign and make it profitable? 5) Everyone minds his own business.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

User Pilot

NOVEMBER 28, 2022

How do you lower your churn rate and make sure all your users stick around? In this article, we’ll show you: What customer churn is and why it matters. 6 strategies to improve your churn rate and retain more of your customer base. Customer churn occurs when customers cancel their subscription to a product or service.

Churn 97

Churn Software Review SaaS User Experience 97

Baremetrics

JULY 28, 2021

Sales outreach is one of the most important activities you can do to grow your SaaS company. In the same breath, you and I both know that we have finite resources such as time and labor, we have to spend them wisely and maximize returns. What does this mean when applied to your customer profiles? How can we achieve this?

Data 52

Data SaaS Payments Payment Methods Payment Services 52

Totango

JANUARY 29, 2021

When your product directly helps your customers achieve their goals, your brand wins their loyalty. Playbooks for customer success managers help drive processes that promote winning client outcomes. What Is a Customer Success Playbook? Why Do You Need Playbooks for Customer Success?

Customer Success 79

Customer Success Customer Lifetime Value Software Review Systems Review 79

Chart Mogul

MARCH 30, 2020

So you're building an awesome subscription business — great! But you need to tackle what is arguably one of the most important parts: Billing. How do you manage the process of accepting money from your customers? Billing is the lifeline of your subscription business. Why is billing critical for my business?

Payment Solutions 90

Payment Solutions Merchant Services Payment Features SaaS Payments 90

Baremetrics

SEPTEMBER 3, 2021

Sure you may have all the textbook strategies in place, integrating applications, subscriptions, site registrations with member discounts, etc. If you’re looking for strategies to push your conversions to new heights – it takes more than simply pushing products out on Google, you need to tap into building a growth focused sales funnel.

Strategy 113

Strategy Technical Review Software Review Mobile 113

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. You may not be an expert, but you are at least familiar with the idea that your customers are only with you for a finite period of time. The graph below, taken from our Baremetrics account, shows our customer churn throughout January 2020.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Chart Mogul

MARCH 30, 2020

So you're building an awesome subscription business — great! But you need to tackle what is arguably one of the most important parts: Billing. How do you manage the process of accepting money from your customers? Billing is the lifeline of your subscription business. Why is billing critical for my business?

Payment Solutions 52

Payment Solutions Merchant Services Payment Features SaaS Payments 52

Full Session

NOVEMBER 8, 2022

Depending on your particular needs, some might be more useful than others. To help you make your decision faster, we created a list of the top eight user recordings and session replay tools you can use in your business. One example is FullSession, our web analytics tool. Learn about customers’ preferences and behaviors.

Software Review 52

Software Review Technical Review Payment Solutions Payment Methods 52

Full Session

DECEMBER 4, 2022

Keeping customers happy and engaged is essential to the success of any business. However, keeping them as loyal customers requires much effort. It gives you a clue on what’s not working with your customer retention strategy and can indicate other business model issues. What is customer churn? Image source: Pexels.

Churn 52

Churn Payment Services Payments SaaS Payments 52

Upscope

JANUARY 4, 2021

It turns out that the number one way in which customers like to fix a problem is by fixing it themselves. Why customers prefer self service There are plenty of statistics covering why self-service is the go to channel for many customers. Bots Self-help bots come in many forms but one of them is within automated live chat.

Software Review 52

Software Review Systems Review Technical Review Scale 52

OPEXEngine

DECEMBER 23, 2020

Believing that: A customer has a fixed budget that is 100% fungible between ARR (annual revenue revenue) and services. It is in the company’s best interest to turn as much of the customer’s budget as possible into ARR. Customers never think to budget implementation services separately from annual software licensing.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the … For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

User Pilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. Why does retention management take so much time and effort? TL;DR- 13 Customer Retention Strategies.

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

Sales Hacker

JULY 15, 2019

Cold email is like door-to-door sales. Cold emails (first touches sent to people who don’t know you) and warm emails (messages sent to people who already have some relationship with you or your product) all rely on the basics. Templates are a time-saver. Customize and Personalize. You’re going to get a lot of no’s.

Forecasting 92

Forecasting Branding Social Media Sales 92

SaaStr

MARCH 15, 2024

His first company was Personify and he went on to be a VP of Developer Relations at Salesforce, then hire number 11 at Dropbox, CEO at Heroku, and an investor and on many boards before landing as the current CEO at Vimeo. Vimeo has never had any advertising, so how did they make money? Customer acquisition.

AI Search 216

AI Search SaaS Advertising Sales Hiring 216

User Pilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? The purpose of customer acquisition is to expand and make more revenue. Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. What is customer acquisition?

Acquisition 101

Acquisition SaaS Payments Payment Methods Metrics 101

Sylvia Ng

FEBRUARY 17, 2016

Save time with this cheat sheet! None of the job descriptions mentioned requiring more than 3+ years of engineering experience, while almost every one mentioned the softer skills such as curiosity, acceptance of failure, and a passion for work. Empathetic with customers. Desire to make a significant impact. Innovative.

Engineering 74

Engineering Growth Hacking Scale Social Media 74

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. So, retaining customers becomes necessary for any company to sustain itself in this economic turbulence.

Retention 21

Retention Outsourcing Services Strategy VP of Engineering 21

FastSpring

OCTOBER 13, 2022

We confirmed this by reviewing sales data from over 300 SaaS and software companies that use our billing platform. We discovered that Q4 is by far the best-performing quarter of the year for both business and consumer sales. In this guide, we’ll be focusing on where the sales happen as opposed to where a company is located.

Payment Methods 132

Payment Methods Payment Solutions SaaS Payments Software Review 132

Baremetrics

MARCH 23, 2020

One founder told me the key to how he was able to achieve 0.1% of his customers. And one showed me a simple tactic their company used that helped reduce churn from 9% to 7.5% Want to know one thing they all had in common? Churn can most basically be defined as resources lost in a given period of time.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

Neil Patel

MARCH 28, 2023

These days, if you’re looking for one of the best platforms to reach your customers, then Facebook could be your answer. Driving customers—not just visitors—to your landing page is the best way to make sales. Overall, it’s likely that you’ll convert more users into customers. The result?

Advertising 145

Advertising Mobile Branding Software Review 145

User Pilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision.

Acquisition 101

Acquisition Strategy Social Media Customer Lifetime Value 101

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. Let’s flip the script: Your intellect, emotion, instinct, and empathy as a woman are what make you both a valuable human and invaluable company asset. Celebrate taking time off to be with your family, kids, pets, friends, or alone with your thoughts. Time to take notes.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Chart Mogul

OCTOBER 8, 2019

Align it with your sales and marketing teams. For that reason, it’s very important for all software and subscription companies to be early adopters. If you’re a SaaS or any other company that has a subscription-driven pricing model, you should definitely consider making PLG your main driver of growth.

Scale 108

Scale Sales Onboarding Acquisition 108

User Pilot

DECEMBER 3, 2022

The customer experience lifecycle paints the complete picture of a customer’s interaction with your brand. Optimizing experiences throughout this cycle to improve every interaction increases engagement and customer lifetime value. The five stages of the customer lifecycle. The five stages of the customer lifecycle.

SaaS Payments 98

SaaS Payments Payment Solutions Software Review Payment Services 98

Intercom, Inc.

JULY 4, 2018

One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. The term “product-first” is implicitly set up in contrast to what came before, which were mostly sales-driven companies. This still happens all the time. buy things they didn’t need, ?and believe things that were lies, ?buy

Marketing 191

Marketing Sales Hiring Sales Recruiting Innovation 191

Neil Patel

JANUARY 21, 2021

In short, it can make a website look more professional, run faster, and enhance functionality. There are more than 55,000 plugins in the WordPress Plugin Directory, and that’s excluding at least a thousand more on third-party websites. How do you know which ones you need? The good news? You have a ton of plugins to choose from.

Payment Methods 145

Payment Methods Software Review Scale Payments 145

Intercom, Inc.

JULY 4, 2018

One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. The term “product-first” is implicitly set up in contrast to what came before, which were mostly sales-driven companies. This still happens all the time. buy things they didn’t need, ?and believe things that were lies, ?buy

Marketing 165

Marketing Sales Hiring Sales Recruiting Innovation 165

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

ProfitWell

MAY 13, 2020

09% increase from yesterday’s numbers—and whenever we’re hearing “up and to the right,” we’re on board. How are churn and new revenue trending over time? Wes is a leader in the product-led space—constantly creating PLG-centered material and preaching the good word of it through video, podcast, blog post, and social media.

Sales Hiring 98

Sales Hiring B2B Trends Social Media 98

User Pilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision.

Acquisition 59

Acquisition Strategy Social Media Customer Lifetime Value 59

User Pilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision.

Acquisition 52

Acquisition Strategy Social Media Customer Lifetime Value 52

User Pilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision.

Acquisition 52

Acquisition Strategy Social Media Customer Lifetime Value 52

User Pilot

MARCH 6, 2023

TL;DR Product-led acquisition (PLA) is an organic way of growing a customer base through recommendations from existing customers. The benefits of PLA include considerably lower customer acquisition costs, exponential user base growth, and lower dependence on changes in paid advertising. Are you ready to dive in?

Scale 95

Scale Acquisition Scaling Customer Lifetime Value 95