User Pilot

OCTOBER 10, 2022

Are you having trouble deciding on what feature adoption metrics you should choose to measure the success of the new feature? In this article, we’ll cover the key metrics you need to develop an informed feature adoption strategy and discuss how you can improve them. Uncover weak spots and improve feature adoption.

Metrics 82

Metrics Strategy Underperforming Technical Team Onboarding 82

Baremetrics

DECEMBER 7, 2023

It’s just that every modern billing tool claims to be the best, somehow has a 5-star rating, and you end up combing through blog posts comparing countless billing platforms feature by feature. If you get the setup wrong, you end up with bad data, incorrect reports and forecasts, which has a material impact on the business.

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

Chargify

JULY 30, 2019

It might be your subscription model. But how do you know if your current subscription model is working or failing? We’ll cover the three most important metrics for judging your subscription model’s success: Free to paid conversion rate . Key Subscription Metric #1: Free to paid conversion rate. Likely not.

Subscription 64

Subscription Payment Features Metrics Scale 64

SaaStr

APRIL 14, 2023

Mistake #1: Viewing Investors Only As Capital As founders build a team, they focus on obtaining complementary skill sets. Of course, building great teams and finding product market fit is critical, but don’t forget about product investor fit. Many customers in SE Asia are budget-based versus subscription-based. Absolutely.

Development Team Review 230

Development Team Review Technical Review Underperforming Technical Team SMB 230

Totango

JULY 1, 2022

For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. This blog will look at why customer loyalty is vital for B2B SaaS businesses and how successful companies effectively cultivate it.

B2B 108

B2B B2C Underperforming Technical Team Business 108

Baremetrics

AUGUST 23, 2021

You need to have a strategic approach that includes identifying your market fit, developing appropriate positioning and marketing strategies, and measuring performance. Leading SaaS and subscription businesses rely on Baremetrics to track the success of product launches, essential business metrics, and more. Table of Contents.

Strategy 104

Strategy Scale Payment Features Software Review 104

Sales Hacker

SEPTEMBER 24, 2022

There’s sales pipeline , a 7-stage journey describing what your sales team must do to convert a lead to a customer. For your team, the goal is to share more information about your products without appearing overly promotional. For your team, this step is about making your prospects realize they need your products or service.

Sales Funnel 119

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 119

User Pilot

AUGUST 15, 2021

A key reason why customer engagement metrics are important to successful SaaS businesses. In this article, we will walk you through ten important user engagement metrics to measure. What are customer engagement metrics? What customer engagement metrics are important to track? Let's get started!

Engagement 98

Engagement Metrics Scale SaaS 98

CustomerSuccessBox

JUNE 17, 2022

How unfortunate is it to see a subscriber canceling their recurring payment! This enables your product team to identify and track engagement data and optimize the product. It lets you go beyond those vanity metrics and tie the data back at every step of the customer journey. Track and Measure Metrics and KPIs.

Churn 52

Churn SaaS Payments Underperforming Technical Team Payment Features 52

SaaStr

JULY 15, 2022

You could watch it on YouTube or search on SaaStr on the blog about how ClickUp leveraged it. Jason Lemkin: You certainly can hire a whole content team and build 10,000 pieces of content, but I will tell you what I have always seen work is one incredible piece a week. Jason Lemkin: But usually your teams can’t do that.

Scale 248

Scale Outsourcing Services Sales Hiring VP of Engineering 248

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. Average salary: $192,383/yr. Average salary: $151,254/yr.

Sales Hiring 96

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 96

ChurnZero

OCTOBER 5, 2022

This is a guest blog contributed by Emily Ryan, chief client officer at Valuize , a B2B consulting company that helps industry-leading technology organizations supercharge their customer lifecycle to drive best-in-class net dollar retention. To create an actionable scorecard, you need to collect the most relevant metrics.

Underperforming Technical Team 94

Underperforming Technical Team Payment Services Payment Methods Scale 94

Totango

JULY 8, 2021

To move away from this pattern, we suggest organizations put in place an early customer warning system that enables their customer success team focus on proactive customer retention. We find this solution works best for teams operating in a high- to medium-touch engagement model. How to Build An Early Customer Warning System.

Systems Review 65

Systems Review Underperforming Technical Team Payment Features Churn 65

SaaStr

NOVEMBER 26, 2019

Hear from Duo Security’s VP of Inside Sales America on how to build a $2.3B sales team. Jennifer Lawrence | VP, Inside Sales @ Duo Security. We created and served up apps via the cloud on a subscription basis. I did all sorts of things there from sales, to project management, to running the engineering team, hiring.

Scale 220

Scale Sales Hiring Underperforming Technical Team Sales 220

SaaStr

JULY 25, 2021

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team. Jyoti Bansal: Yeah.

Sales Recruiting 251

Sales Recruiting Sales Hiring Scale VP of Engineering 251

User Pilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners. An example is shown below.

B2B 90

B2B Underperforming Technical Team B2C Scale 90

Intercom, Inc.

MAY 3, 2018

Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well. Here are five quick takeaways: Instead of relying on word of mouth to permeate the team, write things down. At Square, I manage a product called Square Invoices. Iterate on process the same way you iterate on product.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

SaaStr

SEPTEMBER 12, 2019

Ashley Smith, Venture Partner at OpenView provides insight on what investors are looking for in product metrics and growth indicators so you can capitalize on your product’s story for funding. Your sales team becomes more efficient, your customer success team becomes efficient, your customers like you more. But it worked.

Investment 101

Investment Underperforming Technical Team Sales Hiring Software Review 101

SaaSOptics

MAY 19, 2022

For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial. Metrics: What’s your target win rate for sales opportunities? . How to Develop a Customer Acquisition Strategy. Plain and simple.

Acquisition 59

Acquisition Scale Strategy Software Review 59

ProfitWell

MARCH 27, 2019

On this episode of the ProfitWell Report, Sarah Bedrick , Co-Founder and Head of Marketing at Compt , is curious to know if we have any data on how open offices impact subscription growth. We studied just over one thousand subscription and SaaS companies who had teams that were co-located in the same location. Click to enlarge.

Subscription 62

Subscription Payment Features Underperforming Technical Team Churn 62

SaaStr

NOVEMBER 22, 2019

Before Optimizely, Travis spent 6 years at Salesforce in a number of sales roles including building the first Platform Sales team. What does Travis advise founders when it comes to uniting customer facing teams? * What metrics must you look for? Loving our podcast content? What aspects of CRO’s roles is Travis in favor of?

Underperforming Technical Team 157

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 157

SaaStr

OCTOBER 24, 2019

Jos White of Notion and Christian Lanng of Tradeshift team up to show you how to work within, and sometimes around, rules in the workplace. Because, market share is really number one metric. Christian Lanng : So we started with something very, very narrow, which was invoicing. You pay a subscription. Christian Lanng : No.

Payments 103

Payments Payment Features SaaS Payments Underperforming Technical Team 103

User Pilot

OCTOBER 30, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. Baremetrics is a subscription analytics and insights management platform that helps businesses get hundreds of valuable metrics and insights, achieving real-time growth.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

OCTOBER 30, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. Baremetrics is a subscription analytics and insights management platform that helps businesses get hundreds of valuable metrics and insights, achieving real-time growth.

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

Baremetrics

OCTOBER 10, 2021

Both of these tasks can rely on content marketing , for example events, podcasts, blogs, and social media posts. Your SaaS company likely uses a CRM and/or payment processing software, and the data required to compute these core metrics can be all over the place. Thankfully, there is Baremetrics to do all of this for you.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

Baremetrics

DECEMBER 28, 2020

If you’re running a subscription or SaaS business, you know that at the end of the day your chief metric is monthly recurring revenue (MRR). Churn occurs when an existing subscription is canceled, downgraded, paused, or becomes delinquent. You may be thinking, “How bad can it be?” Think about that. Let’s be real.

SaaS Payments 105

SaaS Payments Payment Services Payment Solutions Payments 105

ProfitWell

JUNE 7, 2020

Businesses track dozens—sometimes even hundreds—of different metrics to determine what marketing efforts are most effective. Does using questions in blog post titles drive more traffic? The problem is, it can be overwhelming to track so many different metrics. Poor customer service. Credit card payment failures.

Churn 83

Churn Payments Scale Underperforming Technical Team 83

Totango

OCTOBER 20, 2021

In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles. You can then develop standard procedures for helping customers achieve these outcomes, such as providing tutorials and support to guide new buyers through these steps.

Scale 92

Scale Underperforming Technical Team Benchmarks Onboarding 92

Sales Enablement, SaaS and Growth

OCTOBER 29, 2018

High SaaS churn is a corollary of poor retention - but it can creep up unannounced, and rather than deal a single fatal blow, it causes death by a thousand small cuts. LTV:CAC for SaaS businesses LTV:CAC is perhaps the most important of all SaaS metrics, so it’s invaluable to know how churn impacts it. This is always a huge mistake.

Churn 152

Churn SaaS Payments SaaS Payments 152

User Pilot

MARCH 26, 2023

Dave McClure’s Pirate Metrics. Improve funnel metrics and optimize conversion rate So what is your conversion funnel analysis telling you? To have a better understanding, you can track funnel metrics , like trial-to-paid conversion rate, etc., to identify the underperforming funnel stages and the issues.

Underperforming Technical Team 93

Underperforming Technical Team User Experience Customer Lifetime Value Retention 93

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . Skills for SaaS Sales Team. 6 Essential skills for SaaS inside sales team to boost product’s sales. 3 examples for you).

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

User Pilot

AUGUST 15, 2023

It’s also important that you create excitement ahead of the launch and ensure synergy between your customer support and sales teams. To succeed at this stage, you need to coordinate your marketing efforts with your product team. Finally, you must analyze customers’ in-app activities after launch to drive retention.

ChatGPT 85

ChatGPT SaaS Payments Marketing Social Media 85

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate. costs money and 2.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

Baremetrics

NOVEMBER 9, 2021

Develop a Full Marketing Strategy 2. Important SaaS Metrics and Unit Economics Unit economics and SaaS metrics like churn rate will always be important. But when valuing a business, it’s important not to get too hung up on any single metric. These three metrics are among the most talked about. Table of Contents.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

Natalia Luneva

JANUARY 13, 2021

However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. How to calculate this metric and what’s the average SaaS churn rate? Tracking your customer retention and churn metrics help you understand your growth opportunities. source ).

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

User Pilot

MARCH 15, 2022

In this blog post, you’ll learn everything about go-to-market strategies. Focusing on the proper metrics at this stage is crucial to how successful or bad your GTM plan will be. Users don’t need to go through members of your sales team or a sales funnel before they convert. GTM strategy. Slack and Dropbox.

Strategy 85

Strategy Marketing SaaS Customer Lifetime Value 85