User Pilot

JANUARY 30, 2023

This article features all the nooks and crannies that will help you learn how to analyse the customer journey using behavioral analytics. It delves into the process of collecting customer behavioral data for SaaS and explores real-life examples of how to act on all the data.

Customer Lifetime Value 94

Customer Lifetime Value Software Review Retention Churn 94

User Pilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. Here are some best practices for collecting customer feedback. – Ask relevant questions at the right time.

Underperforming Technical Team 87

Underperforming Technical Team Scaling Onboarding Product Marketing 87

User Pilot

MAY 17, 2023

And most importantly, how do you create product experiences that delight your users? User experience (UX) refers to how easy it is for users to accomplish their goals inside the product. Collecting feedback is essential to improve product experience because it helps you understand customer needs and user expectations.

Customer Lifetime Value 91

Customer Lifetime Value User Experience Onboarding Scale 91

User Pilot

FEBRUARY 3, 2023

From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates. Let’s take a closer look at what customer analysis is, its benefits, and how to get started. Organize your customers into customer segments that share common characteristics.

Software Review 97

Software Review Social Media Underperforming Technical Team Interviewing 97

User Pilot

SEPTEMBER 10, 2022

The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. Collecting these valuable insights will help you provide a much better user experience with your app.

User Experience 90

User Experience Underperforming Technical Team Scale SaaS 90

User Pilot

AUGUST 5, 2023

How can you leverage data tracking to get product growth insights ? Analyzing data is the key to achieving customer success and product growth. The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience.

Data 93

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 93

User Pilot

FEBRUARY 9, 2023

How should product managers go about optimizing their products? After that, plan your experiment. Organize the tools, methods, facilities, and participants in line with your goals. Organize the tools, methods, facilities, and participants in line with your goals. Want to see how? Book the demo!

Management 90

Management Sales Recruiting User Experience Customer Lifetime Value 90

User Pilot

JUNE 20, 2023

As a product manager, how can you effectively validate ideas and build a successful product that delights users? First, you need to clearly define the product goals, the problems it solves, and its alignment with the organization’s business goals. In step 3, you need to define your target audience and create user personas.

Underperforming Technical Team 90

Underperforming Technical Team Social Media Scale Interviewing 90

User Pilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

Scale 89

Scale Management Technical Review Onboarding 89

Scytale

FEBRUARY 18, 2024

In today’s rapidly evolving information security landscape, organizations are increasingly turning to compliance automation solutions to streamline their processes and ensure adherence to complex compliance requirements. But how do Drata and Vanta compare to one another, and are either of them the right fit for your company?

compliance 52

compliance Scale Systems Review Technical Review 52

Totango

FEBRUARY 23, 2023

How can you ensure you’re aligning resources to the right initiatives that will protect and grow your customer base? By collecting and analyzing data that helps you implement and understand the effectiveness of customer success initiatives, CS operations can tie impact to key business outcomes and the bottom line.

Scale 83

Scale Customer Success Forecasting Metrics 83

User Pilot

MAY 30, 2023

Every successful product marketer has at some point wondered how to create a persona. They help you decide what product or service to prioritize, streamline your advertising and marketing, and better connect leads with their goals and pain points. Put simply, user personas impact your entire business model.

Social Media 97

Social Media Interviewing Underperforming Technical Team Product Marketing 97

User Pilot

FEBRUARY 6, 2023

If you are wondering how actionable analytics can help you boost product growth in 2023, this post is for you! In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. Let’s get started.

Artificial Intelligence 97

Artificial Intelligence Data Software Review Machine Learning 97

User Pilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. In this article, we’re going to unpack the techniques, examples, and tools you need to create effective feedback forms within your own SaaS.

Marketplace as a Service 98

Marketplace as a Service Churn Onboarding Engagement 98

User Pilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! Are you in?

Data 88

Data Social Media Customer Lifetime Value Acquisition 88

User Pilot

FEBRUARY 20, 2023

Which of them should you choose to generate growth insights for your product? How does this sound? TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior.

Software Review 98

Software Review Systems Review Underperforming Technical Team Mobile 98

User Pilot

APRIL 7, 2022

How do you perform UX analysis for SaaS and make data-driven decisions? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. Always use both UX analytics quantitative and qualitative data for better insights. What is UX analytics?

SaaS Payments 52

SaaS Payments Payment Methods Data Payment Solutions 52

Scytale

SEPTEMBER 27, 2023

In order to address and correct the information security risks your organization faces, you first need to identify them. ISO 27001 risk management is not just a compliance requirement; it’s a strategic imperative for modern organizations. How do you know which risks to assess? And for obvious reasons.

compliance 64

compliance Scale Metrics Data 64

User Pilot

APRIL 14, 2023

However, figuring out which of them satisfies your needs and offers the best value for money is no easy feat. TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. Let’s get right into it. Book the demo!

SaaS 97

SaaS Onboarding Pricing Mobile 97

User Pilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? We finish with an overview of product analytics tools that your team can benefit from. We finish with an overview of product analytics tools that your team can benefit from. Let’s get right to it.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

MARCH 29, 2023

How can you use NPS eCommerce to gain qualitative feedback as part of your online store strategy? It also helps boost your referral and word-of-mouth marketing. The best time to run a survey is after meaningful transactions with your shop. Incentivize promoters to invite new customers through your referral program.

Payment Methods 74

Payment Methods Scale Payment Services Sales 74

User Pilot

JUNE 12, 2023

If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! TL;DR User onboarding is the process of educating customers about how to experience value from your product as quickly as possible.

Onboarding 83

Onboarding SaaS Education Engagement 83

User Pilot

JULY 31, 2023

Looking to power up your retention marketing strategy? The right customer retention strategy will: encourage repeat purchases, create loyal customers, and improve your retention rate. 13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process.

Retention 95

Retention Strategy Marketing SaaS 95

User Pilot

APRIL 6, 2023

After all, you want your newly released software to be as good as it gets when it’s finally launched, right? Overengineered products are difficult to use, filled with bugs, and instead of improving your users’ lives, they make them unnecessarily complicated. Build your MVP around the most basic features and iterate on them.

Underperforming Technical Team 95

Underperforming Technical Team Management Interviewing Scale 95

User Pilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. In this article, we’re going to set you up for success with a whopping 20 ideas to draw from and use in your own SaaS. How would you rate the value for money of this product?

Onboarding 94

Onboarding Churn SaaS Management 94

SaaStr

SEPTEMBER 24, 2020

Y Combinator CEO Michael Seibel is featured in one of our most-watched SaaStr videos of all time — so we were delighted to have him back during our SaaStr at Home event to share the top 5 things that kill startups after their seed rounds, and how to avoid them. Changing your KPI’s. How do you fix it? Cap your burn.

Underperforming Technical Team 171

Underperforming Technical Team Startup Engineering Retention 171

User Pilot

AUGUST 6, 2023

In this guide, we’re going to go over why the omnichannel customer experience is important and how you can build a consistent brand experience across multiple channels to keep customer satisfaction levels as high as possible! Always be on the lookout for gaps in the omnichannel experience and areas that need improvement.

Investment 82

Investment Banking Social Media Customer Lifetime Value 82

User Pilot

JUNE 6, 2023

Product data analytics and product management are inseparable. Instead of relying on their hunches and anecdotal evidence, product teams should leverage data to make informed decisions. Our ultimate guide to product data analytics explores: The most relevant metrics teams should track.

Data 65

Data User Experience Churn Retention 65

User Pilot

FEBRUARY 28, 2023

In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value. Your feature usage analytics are a gold mine for adoption insights. What is user adoption?

Strategy 91

Strategy Software Review Business SaaS 91

User Pilot

FEBRUARY 4, 2023

These are just a couple of questions we answer in this blog. The key benefits of product design testing include a better understanding of user needs and how to satisfy them. After that, you need to recruit the right participants for your tests. Qualitative user feedback surveys help you discover the ‘why?’

Interviewing 98

Interviewing Onboarding Engagement Development 98

User Pilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? After reading this article, you’ll see how a good CRM helps to cultivate healthy customer relationships that lead to higher engagement, loyalty, customer retention , and mouth-watering LTV. Automated feedback collection. Data-driven decisions.

Social Media 94

Social Media Management Scale Communication 94

User Pilot

JANUARY 14, 2023

How can they measure that their product is on a path to success? Product success is necessary both for the product manager and for the organization to grow. It allows you to develop functionality because it solves their real problems and because they ask for it or to match your competitors. What is product success?

Management 96

Management SaaS Metrics Retention 96

User Pilot

JULY 18, 2023

The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money. Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making. Let’s get right to it!

Software Review 94

Software Review Software Management Azure 94

User Pilot

MAY 14, 2021

How to distribute your onboarding survey. They make a good impression on your customer, and the insights gathered, if filed correctly, can be useful for your product and marketing teams. Questions should be unbiased and straightforward and should include at least one sentiment question with a qualitative follow-up.

Onboarding 52

Onboarding SaaS Payments SaaS Underperforming Technical Team 52

Intercom, Inc.

FEBRUARY 1, 2022

Personalization is your first port of call . The great thing is, customers are willing to play their part in perfecting the process with 83% of consumers willing to share their data to create a more personalized experience. Empower your customers to self-serve. Here are five ways that you can get started. .

Customer Support 118

Customer Support Scale Trends Investment 118

User Pilot

APRIL 8, 2021

We live in an era of big data. According to Hosting Tribunal , more data was created in the last two years than in the rest of human history combined! It therefore stands to reason that the companies that thrive are constantly collecting and analyzing data about customer behavior, and pivoting their offerings accordingly.

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Software 52

User Pilot

JANUARY 15, 2024

But how do you know where to begin in UX design ? Let’s review the UI/UX roadmap, what UI and UX are, and how you can get into this career path. Building a UI/UX design portfolio with diverse projects and seeking feedback from experts, so you can showcase your skills and find employment opportunities. It might sound exciting.

Software Review 88

Software Review Interviewing User Experience Technical Review 88