User Pilot

JUNE 20, 2023

Why is product idea validation important? As a product manager, how can you effectively validate ideas and build a successful product that delights users? TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need.

Underperforming Technical Team 90

Underperforming Technical Team Social Media Scale Interviewing 90

User Pilot

MARCH 29, 2023

Are you looking to quickly and accurately track user sentiment and determine how happy your customers are with your product or service? Today, there are smiley face surveys. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction. What is a smiley face survey?

Scale 95

Scale Social Media Scaling Onboarding 95

User Pilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. ” Satisfaction with the business: “How satisfied are you with our business? Look no further!

Retention 97

Retention Scale Underperforming Technical Team Churn 97

User Pilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Marketing 83

Marketing Market Research Branding Scaling 83

User Pilot

APRIL 18, 2023

And to do that, you must ask the right customer satisfaction survey questions. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. The 5 types of customer satisfaction survey questions are: 1.

Underperforming Technical Team 87

Underperforming Technical Team Scaling Onboarding Product Marketing 87

User Pilot

JUNE 28, 2023

Customers are the lifeblood of any business, and asking good feedback questions is critical to gauging their thoughts about your product or service and its perceived strengths and weaknesses. TL;DR Creating an effective customer feedback question is key to understanding your product and how your customers experience it.

Market Research 95

Market Research Scaling Branding Social Media 95

User Pilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. TL;DR Typeform is an online form-building tool for creating conversational surveys , quizzes, and more.

Payments 78

Payments Payment Methods SaaS Payments Payment Solutions 78

User Pilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

Social Media 95

Social Media Scale Artificial Intelligence AI 95

User Pilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. Send voice-of-the-customer surveys like CSAT , CES , NPS , and feature surveys to collect and analyze customer feedback.

B2B 92

B2B Underperforming Technical Team B2C Scale 92

User Pilot

FEBRUARY 3, 2023

From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates. Let’s take a closer look at what customer analysis is, its benefits, and how to get started. Then, collect direct customer feedback with in-app surveys.

Software Review 97

Software Review Social Media Underperforming Technical Team Interviewing 97

User Pilot

AUGUST 15, 2022

Wondering how customer sentiment analysis can improve your product’s customer experience and generate more profits? Today’s businesses use numerous sentiment analysis tools to figure out the different emotions that customers go through while exploring your products and services. Read on to find out how!

Artificial Intelligence 96

Artificial Intelligence Software Review Data Systems Review 96

User Pilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager. Ready to get started?

Onboarding 96

Onboarding Underperforming Technical Team Software Review Technical Review 96

Intercom, Inc.

JULY 31, 2019

With the right setup, a chatbot can power your marketing as well so you never miss a lead. 53% of buyers are more likely to buy from a business they can message, so if you’re looking for ways to make your marketing more effective in 2019, live chat is the way to go. What is chatbot marketing? By using chatbots.

Marketing 177

Marketing Pricing Headcount Engagement 177

User Pilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? This post lists the different questions to ask users on your survey concerning their experience with your software. We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback. What are user experience surveys?

User Experience 90

User Experience Underperforming Technical Team Scale SaaS 90

User Pilot

OCTOBER 6, 2022

How can you analyze customer behavior in-app to deliver unparalleled in-app experiences? Read on to unlock product growth opportunities! Customer behavior analysis helps you identify the most valuable users and personalize your marketing strategy to reach them. Hotjar — for recording user behavior in-app.

Payment Solutions 94

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 94

Totango

AUGUST 25, 2022

First, we’ll examine what SaaS customer engagement is and how it incorporates the strategy of “land and expand.” SaaS customer engagement is the strategic management of interactions with software users to help them see the value of the product. In this article, we’ll offer some tips for a winning customer engagement SaaS strategy.

Engagement 96

Engagement Strategy SaaS Scale 96

User Pilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. There are no one-size-fits-all tools – don’t trust the reviews! You may be wondering: “Why is Userpilot writing about Userpilot Alternatives?!” And these posts are literally not helping anyone. There are two.

Underperforming Technical Team 105

Underperforming Technical Team Software Review Onboarding Enterprise 105

The Angel VC

NOVEMBER 29, 2013

At the bottom I noted what these phases usually mean in terms of the stage of your product and company and which funding level it typically corresponds with. Depending on the stage that you’re in you’ll want to focus on different metrics. Note that the x-axis is not a true-to-scale representation of time elapsed.

Scale 190

Scale Startup SaaS Customer Lifetime Value 190

User Pilot

JUNE 28, 2023

Stripo offers a pre-sign up interactive demo that brings prospects to their ‘Aha’ moment before they even create an account. Kommunicate drives sales-less product adoption through product experiments and tracking adoption rates with Userpilot. Create a multimedia onboarding flow with product screenshots and videos.

Onboarding 82

Onboarding SaaS Payments Payment Services Payment Solutions 82

SaaStr

JUNE 4, 2019

If you take the time to listen, understand and act on what your customers are thinking and feeling, you’ll create an army of advocates and drive topline revenue growth for good measure. Hi SaaStr, how are you? I actually worked in sales for five and a half years and that’s probably why I have tended to gravitate to B2B marketing.

Sales Recruiting 164

Sales Recruiting Scale Underperforming Technical Team Pricing 164

Sales Hacker

JULY 18, 2022

This piece looks at how to harness the power of sales automation for customer retention with 5 ready-made, templated processes , and 5 best practices to consider on your automation journey. One surefire road to customer churn is the customer not knowing how to use the product. Educational sequences.

Payment Services 75

Payment Services Churn Payment Methods Payment Solutions 75

User Pilot

JANUARY 29, 2021

An excellent user engagement strategy can have a ripple effect on what product marketers’ care the most about: Make your users see the value of your product and its features during the free trial. Stop users from only signing up and then never using the product. No matter how fast you run, you will never reach it.

Engagement 98

Engagement Strategy Onboarding Sales Hiring 98

User Pilot

JULY 19, 2021

It is not enough to support your users only when they have issues with your product. Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. In this article, we look at how Customer Engagement Platforms benefit SaaS companies.

Engagement 98

Engagement Scale Onboarding Customer Support 98

User Pilot

APRIL 7, 2021

How important are your user engagement metrics? In this article, we will be doing an overview of what user engagement metrics are, how to find your user engagement metrics, common mistakes in measuring user engagement, and of course, a big list of metrics. Let’s see how to find and measure your own user engagement metrics!

Engagement 71

Engagement Metrics Scale Benchmarks 71

User Pilot

JULY 17, 2023

Actionable insights from feedback help you better align your product with customers’ needs and retain them for longer. In this article, we’ve curated the 12 best software for customer feedback with all their ins and outs to help you choose which is the best fit. What is customer feedback software?

Software Review 19

Software Review Software AI Search AI 19

User Pilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. There has to be cross-departmental and cross-functional cooperation between product, sales & marketing, customer success, and customer support to implement a successful customer retention strategy.

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the … For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

User Pilot

JANUARY 26, 2024

Product-led growth is predicted to become even more prominent in 2024. For those who would like to implement the growth model, here's our product-led growth playbook. In this article, we share 11 tried and tested tactics for product managers who want to up their PLG game. What is the product-led growth strategy?

SaaS 88

SaaS Acquisition Onboarding Retention 88

User Pilot

APRIL 21, 2024

Is there a better in-app onboarding software that would better fit your needs? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs. Get a Userpilot demo and drive your product growth code-free.

Software Review 52

Software Review Onboarding Pricing Enterprise 52

SmartKarrot

SEPTEMBER 19, 2023

Image Source Today, marketing is so complicated and fast-moving to the point that marketing teams are failing to reach their full potential when they don’t have a plan. A comprehensive, updated, and reliable marketing playbook is what they need as the guidebook to refer back to. What is a Marketing Playbook?

Marketing 10

Marketing Social Media Technical Review Branding 10

User Pilot

APRIL 14, 2024

And is there a better software that would better fit your needs? TL;DR Let’s explore how Userpilot and Heap compare when it comes to performing user analysis. Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. Get a Userpilot demo and drive your product growth code-free.

Technical Review 52

Technical Review Software Review Onboarding Mobile 52

User Pilot

JULY 20, 2023

Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service. That said, let’s go over 13 tools that are perfectly capable of creating customer self-service portals and can potentially fit your needs.

AI Search 97

AI Search AI Scale Pricing 97

User Pilot

FEBRUARY 13, 2024

TL;DR SaaS onboarding emails are a series of automated or manually sent emails that guide new users through their initial experience with the product. TL;DR SaaS onboarding emails are a series of automated or manually sent emails that guide new users through their initial experience with the product. Reduce churn. Reduce churn.

Onboarding 52

Onboarding SaaS Social Media Churn 52

User Pilot

APRIL 27, 2023

It allows you to understand their pain points, needs, and desires so that you can build better products that satisfy genuine market demands. TL;DR Customer feedback is the data you get from your users about your product and their experience. In-app surveys allow you to collect targeted feedback from active users at scale.

Scale 75

Scale Software Review SaaS Interviewing 75

User Pilot

JULY 22, 2023

How do you get started? In this guide, we’re going to show you how a land and expand strategy can help you grow your revenue generation from existing clients by deploying a foot-in-the-door approach with your sales team! Select the right expansion strategy for your product, business goals, and pricing model (i.e.

Strategy 79

Strategy Sales Recruiting Customer Success Acquisition 79

User Pilot

JANUARY 26, 2023

The qualities of a company with a customer advocacy culture include getting in touch personally with customers, the ability to create emotional connections, the initiative to over-deliver with their product, transparent communication, and the capacity to listen to customers. Becoming a customer-first company is easier said than done.

Strategy 82

Strategy Software Review Social Media Onboarding 82

User Pilot

MARCH 14, 2024

TL;DR Heap is a good choice for user analytics and it comes with features such as user segmentation analysis, survey analytics, user journey mapping, and behavioral analytics. Heap is one of the most sophisticated product analytics tools available in the market. But it isn’t without flaws. Ready to see Userpilot in action?

Technical Review 52

Technical Review Software Review Systems Review Pricing 52