User Pilot

JULY 27, 2023

Before hiring, assess your current needs and hire as your company grows. What to do before building a team for your SaaS company You can’t just jump into hiring without some forethought, or you’ll make many mistakes. Before the hiring process, take some time to decide on your current needs and hire as your company grows.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

SaaStr

JANUARY 12, 2022

You just close more, and churn less, and upsell more, when you show up. You have to be careful to pair that with someone strong to manage the relationship, that has more time and that also can be trusted. As a founder, you’ll just run out of time to properly manage key customers and partners yourself. Are we sure?

CTO Hire 276

CTO Hire Sales Hiring New CTO CTO 276

SaaStr

OCTOBER 24, 2022

They’re able to actually swipe a credit card, and what starts off similar to a freemium self-serve product can turn into a six-figure contract in just a few months. It might even be months later that a VP of Engineering or a CTO or CFO realizes that they’re built on a new platform. The contract size grows.

Underperforming Technical Team 178

Underperforming Technical Team Outsourced Development Development Part-Time VPE 178

SaaStr

NOVEMBER 11, 2022

What I mean is Ben broke the rule that he didn’t care what NRR and churn were. Your core models for sales, for marketing spend, for hiring and engineering and product. And the best CTO I know in the world is the CEO. Then I was the CTO at another YC company, Standard Treasury, acquired by Silicon Valley Bank.

Outsourcing Services 180

Outsourcing Services Banking CTO Hire New CTO 180

ProfitWell

DECEMBER 6, 2019

But after years of research and thinking about this problem at typeform.com and Notion , David decided to write a blog post explaining why this question is so hard to answer. He references Dan Steinman from Gainsight , who says, “the natural tendency for customers is towards churn.”. If we fail, our customers will churn.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

SaaStr

SEPTEMBER 10, 2020

Perhaps the single most important thing you can ever do in SaaS, at least after $1m in ARR or so, is hire the best VPs you can. We’ve talked a lot over the years about how not to hire a wrong VP of Sales — 70%+ of the first VPs of Sales don’t make it even 10 months. You need to hire up-and-comers. Get on jets?

Part-Time VPE 318

Part-Time VPE Sales Hiring CTO Hire Sales Recruiting 318

Natalia Luneva

APRIL 30, 2021

All-in-all, the community is the best way to keep users on top of the updates, and it certainly reduces the churn rate. ”. Of course, our team is involved to an extent, and we have an external part-time moderator for support. But mostly our members help each other, and it works like a charm.

Marketing 98

Marketing Social Media SaaS New CTO 98

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. ” We didn’t do any annual contracts.

Part-Time VPE 220

Part-Time VPE Technical Cofounder CTO Hire New CTO 220

SaaStr

DECEMBER 20, 2023

” For companies like ZoomInfo, their tech cohort of customers went from its fastest-growing for two decades running to now reducing spend or just churning outright. Second, AI is changing how ZoomInfo ranks and prioritizes accounts.

New CTO 250

New CTO Scale Sales Hiring AWS 250

SmartKarrot

AUGUST 16, 2022

You can prevent customer churn before it actually happens. These annual executive business meetings are a wonderful time to discuss contracts. Whatever suits the customer would be the right time. If the product is very technical, you can even include the CTO or such C-executives to get the best outcomes.

Technical Review 10

Technical Review Systems Review Business CTO Hire 10

Intercom, Inc.

JULY 21, 2022

“The biggest thing I can do for Slack is to hire people who know a lot more than I do and give them free rein to do their best work” Adam Risman: You mentioned the team started with performance marketing. And so we hired somebody who had a lot of experience and could recommend ways to build the team. Andrew Chen: Exactly.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Baremetrics

MARCH 16, 2021

QuikNode wants to see technology transform decentralized applications, smart contracts, decentralized governance, voting systems, and more. Bunsen, a serial founder and multi-CTO before starting QuikNode, had used Baremetrics in previous roles and was familiar with the value it brought to growing businesses.

Blockchain 90

Blockchain Payment Solutions Artificial Intelligence Payment Services 90

OpenView Labs

JULY 2, 2020

A successful price increase helps you acquire better customers, who are more serious about using your product and less likely to churn. Time and time again SaaS companies are promising customers that they will save hundreds of thousands of dollars, but their pricing strategies are only capturing a tiny fraction of that savings.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

SaaStr

JULY 10, 2021

Which role should you hire for first? For starters, your first hire should be someone who can complement your skills, someone who is strong in areas where you’re weak, but it goes much deeper than that. I am guessing it’s probably the hardest problem to solve, hiring a job, let alone at this level. And for good reason.

Sales Hiring 256

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 256

SaaStr

MARCH 31, 2024

At SaaStr Annual we had a great session with HubSpot Founder & CTO, Dharmesh Shah, and their Chief People Officer, Katie Burke, on building happier employees. We hire remarkable people, and we give them a lot of freedom for how they’re going to get their work done. Who actually knows stuff and does things?”

Part-Time CTO 259

Part-Time CTO CTO Hire CTO Coach CTO 259