Buffer Resources

AUGUST 16, 2023

We’re also happy to share a more sustainable way of providing this information — our new transparent pricing dashboard. Another important detail to note is how Average Sales Price (ASP) and Expenses have changed over time. Our Average Sale Price (ASP) in 2014 was $13, while our total Operating Costs were $3,575,897.

Merchant Services 74

Merchant Services Payment Services Payment Features Payments 74

SaaStr

JANUARY 11, 2023

And while it’s stock price is down from its 2021 peaks, it’s still up 2x since its 2020 IPO. Docebo’s pricing is on the “corporate” side of LMS. It doesn’t compete at the bottom of the market, and targets top logos with a reasonably priced product. That’s right. Billion Market Cap.

Scale 329

Scale Pricing Scaling Enterprise 329

Subscription Flow

NOVEMBER 30, 2023

Read more: How to Evaluate If Pay per Use Billing Is Meant for Your SaaS Business What is the pay per use pricing model? In the pay per use pricing model examples, customers only pay for the specific resources or services they use, according to the pay per use business model.

Payment Solutions 59

Payment Solutions Payment Features Pricing SaaS Payments 59

SaaStr

FEBRUARY 15, 2024

Founders, Kevin Liu and Scott Woody learned from their own early career experiences that companies need an easier way to deliver flexible pricing and packaging to the market. #2. The common threads of my investments are companies creating a new category or disrupting the definition of a current category. #3.

Scale 223

Scale Software Review Payment Features AI 223

Intercom, Inc.

APRIL 18, 2019

They didn’t know it at the time, but they had also created an entire business category: an on demand, short-term rental marketplace, which has shot the value of their business north of $38 billion. As the likes of Airbnb, Uber and Apple have found, creating an entirely new category can be a lucrative business.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

SaaStr

AUGUST 21, 2023

The price? To some extent, it’s just a natural output of how enterprises price. They are focused on pricing per units that scale organically in the enterprise — seats, workflows, etc. They are focused on pricing per units that scale organically in the enterprise — seats, workflows, etc. 5x more for the SMB vendor! $50k

SMB 215

SMB Enterprise Scale Pricing 215

SaaStr

JUNE 29, 2023

As buyers grapple with expanding technology, higher prices, and a need for efficiency, SaaS companies need to deliver what their audience is looking for to win in the market. The Year of the Price Hike In 2023, companies face a hard reality –– SaaS prices are rising. Why are SaaS Prices Increasing? The bottom Line?

VP of Engineering 231

VP of Engineering Trends Cybersecurity Sales Hiring 231

SaaStr

JANUARY 4, 2024

In 2022, revenue growth held up for many leaders, but share prices and multiples cratered. Many in impacted categories saw growth fall to 0%. per Jamin Ball’s great summary below The Top 10 in SaaS saw their stock price up 136% on average! So 2023 was a weird year. 2021 was nuts, with crazy growth and crazy multiples.

Startup 177

Startup SaaS AI Pricing 177

SaaStr

NOVEMBER 17, 2023

PE wants to invest in leaders, if not necessarily always #1 in a category. The prices would be lower today for the latter two I suspect. ARR was the Median acquisition price in a “take private deal” Interestingly, it’s not all that different post-Boom and pre-Boom, as you can see above. What did he find?

AWS 239

AWS SaaS Pricing Acquisition 239

SaaStr

SEPTEMBER 29, 2023

Any startup in any reasonable category likely has dozens of competitors, and Altman believes the best strategy to compete in 2023 and beyond is multi-product. The customer journey applies to every software category, and it guides your roadmap with more holistic solutions for your customers. What Caused This Crowded Software Market?

Scale 222

Scale Scaling Startup Sales Hiring 222

SaaStr

FEBRUARY 10, 2023

75%-90% of the time, enterprises have already made a tentative decision which vendor to choose before they pick up the phone or hit the Contact Me button or issue the RFP: In an established category, customers will pre-pick one of the Top 2–3 vendors based on brand, market share and research. Price rarely wins per se. But … not always.

Enterprise 242

Enterprise Software Pricing Branding 242

SaaStr

JUNE 21, 2022

Almost every category of SaaS exploded during the lockdown, but three saw just crazy boosts: Zoom went from $1B to $3.5B Incredible boosts, and their stock prices went on a tear. But, while all 3 are epic companies, in unique categories, it didn’t last. Other categories were hit less dramatically. It couldn’t last.

SaaS 286

SaaS Cloud B2B Enterprise 286

Tom Tunguz

DECEMBER 17, 2022

Machine learning models predict code, synthesize images, author blog posts reducing composition time by a factor of 2 or 3. Most categories slow down meaningfully, including Defi. The fundraising market thaws, but at materially lower prices than the first half of 2022. More than 100 web3-enabled games launch.

Software Review 261

Software Review Technical Review Machine Learning Artificial Intelligence 261

SaaStr

DECEMBER 10, 2023

We leverage Chili Piper for a few different use cases but the most powerful is the ability to let prospects schedule meetings directly from our website when they are requesting a demo or pricing. What’s your top “undiscovered gem” — an app you love but others may not have heard of?

Leadership 298

Leadership B2B Branding Revenue 298

SaaStr

JUNE 17, 2022

As Crunchbase noted just the other day , growth rounds are down at least 40% as well, and their data likely has more lag than AngelList (and is from a few weeks earlier): The bottom line is every category of venture investment has gotten harder since the go-go days of 2021. And even those prices are often higher than public market comps.

Pricing 335

Pricing Investment Data Marketing 335

SaaStr

JANUARY 27, 2024

I don’t see these producing big category winners, because they can’t keep up on the product side. But more often in my experience, they just end up selling for an OK but Not Great price. There are other reasons startups something do “Good But Not Great” or just OK, but that don’t lead to failure IMHE: Great CEO, Merely Good CTO.

Startup 207

Startup Scale CTO Pricing 207

ProfitWell

APRIL 10, 2020

The pricing strategy that you choose plays an important role in determining how profitable your business will be. In this post, we'll talk about a popular pricing strategy called velocity pricing and explain why many businesses have chosen to adopt it for their products. What is velocity pricing?

Pricing 72

Pricing Sales Hiring Machine Learning Artificial Intelligence 72

SaaStr

JANUARY 2, 2021

The #1 biggest mistake I see from $1m to $10m ARR is chasing new market segments, new categories, new areas where you have 0 or almost no traction. Raise prices, one way or another for new customers — as you add more value and build your brand. You can raise prices $1 a month. There are 10,000 new apps out there.

Sales Hiring 294

Sales Hiring Headcount Pricing Market Segmentation 294

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. Trisha Price. Trisha Price: nCino is a little bit different in its background.

Payment Solutions 147

Payment Solutions Pricing Payments Payment Services 147

SaaStr

APRIL 19, 2023

So one large category of software spend is on Point of Sale systems. That’s a material increase in pricing and ARPU. Larger customers growing, smaller customers aren’t. We’ve also seen this with Asana and Zoom, in different categories. And it indeed has strong market share there. But know thy margins.

Payment Solutions 229

Payment Solutions Point of Sale Payments SaaS Payments 229

SaaStr

FEBRUARY 9, 2024

New hires in your GTM team will usually fall within one of four categories: Distribution Revenue Storytelling or messaging Some form of operations Most of the time, it’s distribution or revenue, qualify people as in or out for those two areas. There are usually too many CSMs and not enough implementation hires.

Scale 252

Scale Sales Hiring Sales Marketing 252

SaaStr

APRIL 5, 2021

Hmmmm … well, to me, that’s not a bad place to be once a space, a category, gets to $100m+. But more often, SaaS categories with significant complexity in workflows and features end up in natural oligopolies. Once the players in a new market get pretty big themselves, they’ll ultimately most likely raise prices.

Scale 238

Scale Sales Recruiting Underperforming Technical Team Pricing 238

User Pilot

MARCH 27, 2024

HubSpot's combined navigation allows detailed content exploration within major categories through a hierarchical structure. So here are their main differences: Hierarchy : Primary navigation houses the most important categories or pages, while secondary navigation supports additional, often more specific content.

User Experience 106

User Experience Pricing Engagement Mobile 106

SaaStr

FEBRUARY 11, 2022

Really, it’s a next-generation Cloud player in eDiscovery, one of the oldest and largest categories in legal tech (a $15B category already). Disco is one of a new generation of players, including Everlaw, Logikcull, and others, reinventing this category in the age of AI, Cloud, Slack, and more. And the first to IPO.

Technical Review 246

Technical Review Software Review Scale Cloud 246

SaaStr

JUNE 11, 2022

Revisit your organizational culture” Bill Magnuson , Co-Founder and CEO, Braze – “What It Takes to Forge Your Own Category” Get your tickets before prices go up at the end of the month! The post Announcing New SaaStr Annual Sessions with Gong, Shopify, Braze, and Zoho Corporation!! appeared first on SaaStr.

Pricing 224

Pricing Scaling SaaS Management 224

SaaStr

NOVEMBER 13, 2020

SaaS passed media as their #2 customer category. We all know SaaS got big, but I didn’t realize it had become their #2 category, passing media. It’s also interesting because the #1 category is e-commerce (and always has been), as the ROI is very clear in most cases — more conversions. From a niche to huge.

Scale 305

Scale Enterprise Development Revenue 305

SaaStr

NOVEMBER 12, 2022

The main issue is price. Growing too slowly after Initial Traction at a minimum means a lot of VCs will rule you out at any price. A lot of VCs are looking for structural reasons you can win and dominate your category. Some VCs get this and just want to back the potential winner in a category. I don’t, but many do).

Scale 338

Scale Sales Recruiting Machine Learning Artificial Intelligence 338

SaaStr

AUGUST 15, 2023

Every category has plenty of category leaders today that are really, really good. We do care about: How to actually get more leads How to avoid legal exposure How to minimize downtime How to better monetize our apps How to improve pricing How to make more per customer How to hire better How to make benefits truly better Etc.

Startup 169

Startup Sales Hiring AI Content Marketing 169

SaaStr

JANUARY 1, 2021

Let’s break them into several categories: Professional vs. non-professiona l. 90%+ of angels just want to “follow” someone that sets the terms, price — and does the due diligence and hard work. Many traditional angels are very sensitive to price. But other types of angels may care a bit less about price. This is critical.

Pricing 284

Pricing Investment Business 284

SaaStr

SEPTEMBER 29, 2022

Mistake #4: Pricing that creates friction for free user adoption and virality. Pricing by design creates friction. Pricing after the “aha!” The debate has been whether to price it after the transformation to a power user (before virality) or after the expansion caused by virality.

Technical Review 233

Technical Review Technical Advisors Scale Compensation 233

SaaStr

MAY 15, 2022

At least, so long as the last round price wasn’t insane. The ones in this fourth category will be very attractive investments to their existing investors — especially if you keep it simple, and just raise a little more capital at the last round price. Most VC funds are a bit more nervous about new investments now.

Pricing 233

Pricing Investment Cloud Revenue 233

Intercom, Inc.

SEPTEMBER 22, 2020

Brian also shares HubSpot’s strategy for creating an industry-defining category that helped more than 86,000 customers in over 120 countries move from unwelcome outbound marketing to permission-based inbound marketing. Coining a category that disrupted an industry. Proven strategies for creating a transformative category.

Venture Capital 211

Venture Capital Advertising Communication Branding 211

SaaStr

AUGUST 27, 2022

While the stock price was hit along with everyone else, the business wasn’t. Salesforce really now plays in all key categories, from commerce to infrastructure, from sales to support, and more. It’s our #1 largest vendor, and it’s in so many category. Benioff noted he just wasn’t seeing any slowdown.

SMB 227

SMB Scale Cloud Trends 227

Totango

NOVEMBER 15, 2023

This is why we are so proud to have received multiple leadership awards from TrustRadius in the customer success category, including: TrustRadius Best Relationship: Highlights companies that follow through on their sales and marketing promises, deliver on implementation expectations, and identify customers who would buy again.

Customer Success 112

Customer Success Software Review Technical Review Enterprise 112

OPEXEngine

DECEMBER 7, 2021

Dive Brief: Usage-based pricing has grown 32% this year and now 45% of software-as-a-service (SaaS) companies use it all or in part, up from 34%, an OpenView survey shows. Pricing model growth. Usage-based pricing has been growing since at least 2018, when about a quarter of companies were using it, according to OpenView’s data.

Subscription 52

Subscription Payment Features Pricing SaaS 52

SaaStr

FEBRUARY 21, 2024

They don’t have the bandwidth to support five sub-partners in their category. Look at the most important categories that surround your category. Prospects don’t just want to know the price, especially in security. It’s unprecedented growth in a crowded category, directly and indirectly. Otherwise, it falls apart.

AWS 199

AWS Scale Sales Hiring Marketing 199

SaaStr

APRIL 5, 2022

Between Facebook costs going way up, and being harder to target; Apple blocking more mobile access; and the continued escalation of AdWords prices in crowded category, it’s harder and harder to get ROI here. This is consistent with everything I see and hear. Real-world events should have a huge 2022 and 2023.

Scale 263

Scale Mobile Cloud Pricing 263