SaaStr

FEBRUARY 16, 2021

Q: What are the common mistakes in B2B sales in the early-ish days? The list could be endless, and it can vary a lot based on type of customer, type of sale, etc. The list could be endless, and it can vary a lot based on type of customer, type of sale, etc. No prospect enjoys going through a sales process for fun.

Scale 191

Scale Sales Hiring Sales SaaS 191

SaaStr

JUNE 24, 2022

We’ve recently been posting polls on SaaStr’s LinkedIn account to get a feel for what SaaS companies are doing in the current environment. In the video below, he discusses the results and where he thinks SaaS companies are on track or need improvement. #1. Your best sales reps can close so much more than your average rep.

Sales Recruiting 205

Sales Recruiting Sales Hiring Scale Customer Success 205

Baremetrics

AUGUST 1, 2021

Acquiring customers for SaaS is a completely different ball game altogether than, say, for the traditional business models (think: eCommerce, for instance). In the SaaS industry, acquiring new leads through short-term marketing promotions will not cut it--which works as a killer strategy for the eCommerce business model.

Acquisition 98

Acquisition Strategy SaaS Underperforming Technical Team 98

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales.

Venture Capital 52

Venture Capital SaaS Data Scale 52

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period.

SaaS Payments 96

SaaS Payments Churn Underperforming Technical Team Payment Methods 96

SaaStr

JULY 29, 2019

It got a lot of engagement from the SaaS veterans out there, so I thought it would be worth digging in more on each point: Regrets are different than mistakes. You will make so many mistakes. So what’s my list of SaaS regrets? So what’s my list of SaaS regrets? You learn, you move on. It Compounds.

Sales Hiring 193

Sales Hiring Venture Capital Scale SaaS 193

User Pilot

NOVEMBER 28, 2022

Churn is the enemy of product growth. A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? In this article, we’ll show you: What customer churn is and why it matters. Let’s get started.

Churn 95

Churn Software Review SaaS User Experience 95

User Pilot

MAY 17, 2021

Are you tracking the right Product Marketing KPIs? With so many product growth insights available to every product marketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your product marketing. What is Product Marketing?

Product Marketing 97

Product Marketing Metrics Customer Lifetime Value Marketing 97

User Pilot

FEBRUARY 4, 2023

In this article, we’re going to show you how optimizing the customer experience can create a more personal connection that leads to repeat customers! In this article, we’re going to show you how optimizing the customer experience can create a more personal connection that leads to repeat customers!

Social Media 86

Social Media Software Review Growth Hacking Onboarding 86

User Pilot

APRIL 7, 2021

6 months later, you might still be at 3 million, and your competitor at 5 milion. In this article, we will be doing an overview of what user engagement metrics are, how to find your user engagement metrics, common mistakes in measuring user engagement, and of course, a big list of metrics. Source: Google Playtime EMEA 2017.

Engagement 71

Engagement Metrics Scale Benchmarks 71

InsightSquared

APRIL 14, 2021

There are countless factors that lead to this. CROs, and sales leaders alike, often walk into their new role blind. They work tirelessly to assess the funnel quality, sales process adherence, and the overall go-to-market strategy. Some of the Most Common Dashboard Mistakes: . Lack of Trusted Data.

Scale 62

Scale Metrics Sales Forecasting 62

GetUplift

SEPTEMBER 27, 2021

Markin Blog, 2020 ). For new prospects, your likelihood of a sale only lies between 5-20 percent. Markin Blog, 2020 ). . Markin Blog, 2020 )). Markin Blog, 2020 )). This may not surprise you, but it can be almost 7 times more cost effective to retain an existing customer than acquire a new one.

Retention 89

Retention Strategy Sales Social Media 89

SaaStr

JULY 12, 2022

One of the first what How to Hire a Great VP of Sales at the New York Enterprise Tech Meet-Up (thank you to John Lehr and Work-Bench for setting this up). The Number One Thing You Can Do to Accelerate Your Business Post-Initial Traction is Hiring a Great VP of Sales. Then, we have this community in SaaS — SaaStr.

Sales Hiring 251

Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 251

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the curated posts below. The library encompasses hours and hours of reading, listening, and viewing material.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Navint

MAY 21, 2019

The day was packed with high-energy panels, keynotes, and breakout sessions focused on lessons learned, pro tips, and great advice from industry veterans and emerging rock stars of the recurring revenue world. It’s any investor’s worst nightmare—a start-up darling breaking all the SaaS growth records but going off the rails doing it.

Scale 45

Scale Revenue Underperforming Technical Team Business Model 45

OpenView Labs

OCTOBER 8, 2019

Editor’s Note: This article is Part 1 of a 4-part series that was first published on the Product Led Institute blog here. And let me be clear about something: This is NOT a lame “listicle” with 5 steps to do user onboarding right. It makes sense, people who sign up for Adwords want to generate more leads for their business.

Onboarding 55

Onboarding Scale Advertising User Experience 55

SaaStr

JULY 15, 2022

So how feasible do you think that works for a typical B2B SaaS business that probably our user-base is not too knowledgeable about [inaudible] on the internet for something specific in their day-to-day use case? You could watch it on YouTube or search on SaaStr on the blog about how ClickUp leveraged it. Jason Lemkin: Hey everybody.

Scale 231

Scale Outsourcing Services Sales Hiring VP of Engineering 231

SmartKarrot

NOVEMBER 2, 2020

According to Marketing Metrics , the rate of success while selling to an existing customer is close to 70%, while the same for a new prospect is 5-20%. According to Marketing Metrics , the rate of success while selling to an existing customer is close to 70%, while the same for a new prospect is 5-20%.

Retention 21

Retention Outsourcing Services Strategy VP of Engineering 21

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. SaaS Sales Models.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStr

AUGUST 5, 2019

The SaaS business model has risen to popularity for many reasons – it’s fast-paced, creates residual revenue streams, and well, the multiples are strong. However, while many are flocking to reap the benefits of the SaaS model, truly understanding how it works sustaining success over time is not as easy as some make it look.

Sales Recruiting 166

Sales Recruiting Construction Scale SaaS 166

User Pilot

JUNE 28, 2021

Is your customer engagement marketing strategy bringing in expected results? If executed well, a consumer engagement marketing strategy not only increases your revenue but also maximizes the customer lifetime value. What is customer engagement marketing? Why is customer engagement marketing important?

Engagement 105

Engagement Strategy Marketing SaaS 105

SaaStr

JULY 29, 2022

If we want to queue up the conversation, we did a blog post on SaaStr last week, about how everyone from Salesloft, to Zendesk, to Salesforce, Workday said they’re really seeing no slow down. Jason recently opened up an AMA on Twitter Spaces to answer questions about how to scale faster. Jason Lemkin: Okay. Let’s get it going.

Scale 207

Scale Scaling Sales Hiring Enterprise 207

OpenView Labs

JULY 2, 2020

Pricing is a SaaS company’s most efficient profit lever, but it’s also one of the easiest things to screw up. Nailing your SaaS pricing strategy requires more than just picking the optimal price and forgetting about it. It includes the latest and greatest SaaS pricing resources, as well as some timeless staples.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

SaaStr

JANUARY 21, 2020

Justin Welsh, former SVP of Sales at PatientPop explains how he started in SaaS in 2009 as the second sales hire at Zocdoc. Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. Justin Welsh | SVP Sales @ PatientPop. Want to see more content like this?

Sales Recruiting 254

Sales Recruiting Sales Hiring Scale Sales 254

ChurnZero

JANUARY 3, 2020

Today, I lead a team of 7 people, split across 3 sub-teams. I’ve learned a few lessons about building and running a remote customer success team and I want to share them with you in this blog post. I’ve learned a few lessons about building and running a remote customer success team and I want to share them with you in this blog post.

Customer Success 64

Customer Success Sales Hiring Scale Onboarding 64

ChurnZero

JANUARY 17, 2020

Blog Author: Alex Weihmann. ChurnZero Power-Users Share Tips, Tricks and Best Practices. If your company is exploring the idea of implementing a dedicated Customer Success (CS) platform, the question of where to start can be daunting. These tools have a profound impact on free ing up team member time.? . Jump to: .

SaaS Payments 72

SaaS Payments Payment Services Payments Underperforming Technical Team 72

OpenView Labs

NOVEMBER 16, 2021

For software-as-a-service (SaaS) companies, successfully achieving rapid growth and sustainable profitability is anything but simple. Before they know it, analysis paralysis sets in, and they find themselves consumed by a virtual alphabet soup of SaaS metrics and corresponding acronyms (CAC, ARR, ACV, LTV, to name a few).

Benchmarks 71

Benchmarks Metrics Scale Sales Recruiting 71

ProfitWell

SEPTEMBER 25, 2019

Choosing which revenue model works best for your SaaS business, though, is not easy (even if that's all you want to do is choose a revenue model for your SaaS business). It is vital for mapping out values: what value to offer in the market, how it’s priced, and how it’s paid for by your customers. What is a revenue model?

Payments 40

Payments Revenue Payment Methods SaaS Payments 40

SaaSOptics

AUGUST 16, 2018

We’re going to be talking about building a roadmap for early stage SaaS growth. He’s experienced in leading multiple B2B software companies from startup through acquisition. I know our attendees today are excited to hear from you, Brian and Ari, on building a roadmap for early stage SaaS growth. Thanks, Marissa.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

We’re going to be talking about building a roadmap for early stage SaaS growth. He’s experienced in leading multiple B2B software companies from startup through acquisition. I know our attendees today are excited to hear from you, Brian and Ari, on building a roadmap for early stage SaaS growth. Thanks, Marissa.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

We’re going to be talking about building a roadmap for early stage SaaS growth. He’s experienced in leading multiple B2B software companies from startup through acquisition. I know our attendees today are excited to hear from you, Brian and Ari, on building a roadmap for early stage SaaS growth. Thanks, Marissa.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

Incredo

SEPTEMBER 24, 2019

The industry you operate in is growing, new companies are emerging on the horizon, SaaS owners are making even more money year by year. However, this fact will make you feel motivated only if you are aware of SaaS competition pace and are ready to allocate resources to your SaaS competitor analysis process.

Social Media 188

Social Media SaaS Software Review Technical Review 188

Chargify

JUNE 27, 2019

Churn is part and parcel of running a SaaS company. However, you should do your best to keep churn as low as possible, because otherwise, it can do serious damage to your business. So, how can you prevent churn from cutting the customer lifecycle short? What is churn? This is why churn it’s so deadly.

Churn 77

Churn Payment Solutions Payment Methods SaaS Payments 77

Sales Enablement, SaaS and Growth

OCTOBER 29, 2018

Retention truly is the foundation of growth for software as a service (SaaS) companies, but oftentimes, it is overlooked and undervalued. This is always a huge mistake. High SaaS churn is a corollary of poor retention - but it can creep up unannounced, and rather than deal a single fatal blow, it causes death by a thousand small cuts.

Churn 152

Churn SaaS Payments SaaS Payments 152