ChurnZero

AUGUST 6, 2021

Ranked as one of the top emerging jobs by LinkedIn , you’ll find no shortage of Customer Success careers across SaaS and other markets. Demand for this role only continues to climb as Customer Success becomes an indispensable part of how organizations retain and expand recurring revenue. . Customer Success Blogs.

Customer Success 98

Customer Success Sales Hiring Interviewing Churn 98

Neil Patel

MARCH 28, 2023

These days, if you’re looking for one of the best platforms to reach your customers, then Facebook could be your answer. Driving customers—not just visitors—to your landing page is the best way to make sales. Driving customers—not just visitors—to your landing page is the best way to make sales.

Advertising 145

Advertising Mobile Branding Software Review 145

Incredo

NOVEMBER 21, 2019

Precisely – about SaaS affiliate programs… SaaS partner programs entice both software providers and affiliate partners for various reasons: 1) SaaS products are usually low-cost. So SaaS affiliate marketing partners have a huge audience to convince and convert. 5) Everyone minds his own business.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

Chart Mogul

JANUARY 8, 2020

In the early stages of a SaaS company, when hiring sales reps is not an option, growing "organically" is key to achieving traction. Our approach involved a balancing act between the cost to acquire a customer (CAC) and monetization (LTV). But that type of growth can often be elusive. So, what gives? Image Source.

Sales Hiring 103

Sales Hiring Sales Acquisition Retention 103

SaaStr

JUNE 10, 2020

But one thing I know through pattern recognition, there’s a lot of similarities across startups and companies as they go through the different stages. So very new and fresh for all of us. So I think a ten-second background on us and what we do. It’s unlike anything many of us have faced.

Travel 175

Travel Marketing Scale Outsourcing Services 175

Buffer Resources

SEPTEMBER 11, 2023

They use the platform as a content distribution system, not a resume builder. I’ve never created LinkedIn content with the “goal” of lead generation or immediate-term sales. I’ve never used a content calendar or automation tool (although some of them can be useful).

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

Unbounce

JULY 6, 2020

Get this exchange right, and you’ll be able to turn more of your fans and observers into full-fledged leads and customers. Prospects – A prospect is somebody who’s already some interest in your product, offering, or service, but who hasn’t yet converted into a customer. What’s a Lead Capture Page?

Social Media 145

Social Media Advertising Branding Engineering 145

ChurnZero

AUGUST 6, 2021

Ranked as one of the top emerging jobs by LinkedIn , you’ll find no shortage of Customer Success careers across SaaS and other markets. Demand for this role only continues to climb as Customer Success becomes an indispensable part of how organizations retain and expand recurring revenue. Customer Success Podcasts.

Customer Success 52

Customer Success Sales Hiring Interviewing Churn 52

SaaStr

DECEMBER 26, 2019

Want to see more content like this? Join us at SaaStr Annual 2020. So I invited both Alice and Pauline because they represent different stages of startup life with different types of MarTech Stack progress, but first I want to give you a quick outlook on what I’m seeing. It’s increasing every year, right?

Sales Hiring 150

Sales Hiring Payment Methods Payment Solutions Marketing 150

Chart Mogul

JANUARY 8, 2020

In the early stages of a SaaS company, when hiring sales reps is not an option, growing "organically" is key to achieving traction. Our approach involved a balancing act between the cost to acquire a customer (CAC) and monetization (LTV). But that type of growth can often be elusive. So, what gives? Image Source.

Sales Hiring 52

Sales Hiring Sales Acquisition Retention 52

ProfitWell

AUGUST 5, 2019

You’ve got blog posts to write, SEM campaigns to launch — Facebook ads, demand generation tasks, A/B tests , and so much more. They want to fully understand their customers, they keep tabs on the newest strategies and tactics for growing a business, and they understand how to retain customers for the long-haul.

B2B 97

B2B Strategy Marketing Scale 97

User Pilot

NOVEMBER 13, 2019

Product adoption is crucial to the success of any SaaS product. Everyone in the SaaS world has heard about product-led growth (PLG). PLG is what every SaaS company is currently aiming for. People give it a try and they can’t stop using it. Most SaaS products offer free trials.

Customer Lifetime Value 54

Customer Lifetime Value SaaS Onboarding Customer Success 54

OpenView Labs

JANUARY 14, 2020

Fast forward a few years and the late 2000s saw the rise of marketing-led sales, driven by content marketing, social selling, and automation. Companies with a PLG strategy – think Slack, Expensify, Atlassian, and Dropbox – rely on product features and usage as their primary drivers of customer acquisition, retention and expansion.

Scale 62

Scale Benchmarks User Experience B2B 62

User Pilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. What We’ll Cover In Our Customer Retention Guide. TL;DR- 13 Customer Retention Strategies.

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

User Pilot

APRIL 7, 2021

Nobody is using the core feature. However, the competitor-the one with 800,000-has majority of their users sending out the newsletter (using their core feature). 6 months later, you might still be at 3 million, and your competitor at 5 milion. Table of Contents. But it turns out; Scenario 1 has a bit of a problem.

Engagement 71

Engagement Metrics Scale Benchmarks 71

Chart Mogul

MARCH 24, 2020

In Moz Founder Rand Fishkin’s brilliantly open and honest book Lost and Founder , he uses an example VC fund called “Scorpio Ventures” to outline some of the fundamentals of how venture capital firms work. Scorpio Ventures goes out to a series of limited partners (LPs) and pitches their ability to pick great startups.

Payment Methods 52

Payment Methods Venture Capital SaaS Payments Sales Hiring 52

Chart Mogul

MARCH 24, 2020

In Moz Founder Rand Fishkin’s brilliantly open and honest book Lost and Founder , he uses an example VC fund called “Scorpio Ventures” to outline some of the fundamentals of how venture capital firms work. Scorpio Ventures goes out to a series of limited partners (LPs) and pitches their ability to pick great startups.

Payment Methods 52

Payment Methods Venture Capital SaaS Payments Sales Hiring 52

Baremetrics

APRIL 3, 2019

We were using webinars to sell our own product. We were working for our own side businesses and using webinars to sell our own products, but we were continually having issues with platforms like GoToWebinar, where they would freeze or crash on us. Then, the challenge was finding people to use it — and pay for it.

Engagement 51

Engagement Underperforming Technical Team Content Marketing Growth Hacking 51

Teamgate

JANUARY 14, 2019

If I am entirely honest with you, I never thought that I’d end up working in PR simply because 10 years ago this concept didn’t seem to exist in its current shape or make much sense to me. Tell us more about your team. Why and how have you chosen PR as your career? Since then, I’ve been on a PR mission!

Interviewing 81

Interviewing Startup Technical Review Technical Advisors 81

Baremetrics

APRIL 3, 2019

We were using webinars to sell our own product. We were working for our own side businesses and using webinars to sell our own products, but we were continually having issues with platforms like GoToWebinar, where they would freeze or crash on us. Then, the challenge was finding people to use it — and pay for it.

Engagement 40

Engagement Underperforming Technical Team Content Marketing Growth Hacking 40

Sylvia Ng

FEBRUARY 17, 2016

What do all these job descriptions tell us about growth engineering? I used my favorite lines from the job descriptions to create a rough sketch of a growth engineer. TABLE OF CONTENTS. Job Requirements – Education. Empathetic with customers. Critical thinking about the current status quo. Innovative.

Engineering 74

Engineering Growth Hacking Scale Social Media 74

Sales Hacker

JANUARY 17, 2018

Lead qualification is the process of using metrics, scoring, and other criteria to ascertain whether or not a given sales prospect fits your ideal customer profile (ICP), and has strong mathematical probability of becoming a long term customer. What Is Lead Qualification? Understanding the buyer’s journey. Conclusion.

Scale 85

Scale Underperforming Technical Team Payment Methods Sales Hiring 85

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Please tell us in the comments! Who else would you nominate? Allison Pickens.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

VP of Engineering 21

VP of Engineering Customer Success Scale Technical Review 21

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Peter Armaly.

VP of Engineering 23

VP of Engineering Customer Success Scale Technical Review 23

SaaStr

FEBRUARY 1, 2024

When you start anything, and you’re contemplating how to take it to market, your ICP (ideal customer profile) should always be top of mind, especially in marketing. What type of customer understands intuitively what you’re trying to give them, and how do you make sure they get to know you exist? The answer isn’t simple.

Scale 189

Scale Scaling Sales Hiring Marketing 189

SmartKarrot

NOVEMBER 25, 2020

That’s the rate of failure for the startups during their initial years. The challenge of acquiring its first 100 customers is something that every startup has to face. Acquiring the first cohort of customers is often more challenging than the later ones. You don’t have any data to start from. 1 Start with your network.

B2B 11

B2B Social Media SaaS Content Marketing 11

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience.

Retention 21

Retention Outsourcing Services Strategy VP of Engineering 21

User Pilot

MARCH 14, 2024

Looking for an effective user analytics tool and wondering if Heap is the best option for your SaaS company? If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. You’ll need to use third-party engagement tools to turn these insights into actions. Try Userpilot!

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? In this post, we’ll discuss exactly that – which tool is best for retention analytics depending on the different criteria that different SaaS companies may have. Let’s dive in!

Retention 62

Retention Software Review Technical Review Scale 62

User Pilot

MARCH 14, 2024

Looking for an effective event tracking tool and wondering if Heap is the best option for your SaaS company? If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. You’ll need to use third-party engagement tools to turn these insights into actions. Try Userpilot!

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

MARCH 14, 2024

Looking for an effective cohort analysis tool and wondering if Heap is the best option for your SaaS company? If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. You’ll need to use third-party engagement tools to turn these insights into actions. Try Userpilot!

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

User Pilot

MARCH 14, 2024

Looking for an effective funnel analysis tool and wondering if Heap is the best option for your SaaS company? If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. You’ll need to use third-party engagement tools to turn these insights into actions. Try Userpilot!

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

User Pilot

MARCH 14, 2024

Looking for an effective churn analytics tool and wondering if Heap is the best option for your SaaS company? If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. You’ll need to use third-party engagement tools to turn these insights into actions. Try Userpilot!

Technical Review 52

Technical Review Software Review Churn Systems Review 52

User Pilot

MARCH 14, 2024

Looking for an effective SaaS analytics tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your SaaS analytics needs. Looking for a Better Alternative for SaaS Analytics? Try Userpilot!

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

Sales Hacker

OCTOBER 7, 2021

If you do something constructive with your doubt, and use it to advance yourself, it can be an asset. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Anything less is failure.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

User Pilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? In this post, we’ll discuss exactly that – which tool is best for churn analytics depending on the different criteria that different SaaS companies may have. Let’s compare them!

Churn 52

Churn Software Review Technical Review Scale 52