SaaStr

AUGUST 27, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Irreplaceable But Toxic Employee SaaStr Annual 2023 Will Return Sept 6-8, 2023, SF Bay Area The Official Guide to SaaStr Annual 2023 Parties and Side Events! The Top 10 Worst Pieces of SaaS Advice with SaaStr Founder Jason Lemkin 2.

Startup 206

Startup Scaling Metrics SaaS 206

SaaStr

SEPTEMBER 3, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Next Great SaaS IPO is Officially Coming: Klaviyo The Official Guide to SaaStr Annual 2023 Parties and Side Events!! At the Top SaaS Companies, Founder-CEOs Own ~15% at IPO. From 2 Weeks of Runway to a $1.5B

AI 205

AI Startup Scaling SaaS 205

SaaStr

DECEMBER 17, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Knowing — and Sharing — Your Zero Cash Date (Updated) Salesforce: Your Job’s at Risk If You Sell Less Than $400k a Year The Top 3 Things CROs Are Quietly Talking About These Days 2023 Was The Year of Hiding Inside the Base.

Sales Hiring 164

Sales Hiring Scale AI Startup 164

User Pilot

JULY 13, 2022

Do you follow any product manager blogs? In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. Product manager blogs offer practical advice and help you expand your product management knowledge. Our favorite product management blogs.

Technical Review 98

Technical Review Management Leadership Systems Review 98

SaaStr

AUGUST 28, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 10 Things That Always Work in SaaS Marketing. 5 Interesting Learnings from Toast at Almost $800,000,000 in ARR. SaaStr 582: SaaS Secret Sauce: How the CEO — CRO Dynamic Drives Growth with Marketo Former EVP Sales Bill Binch.

Sales Hiring 272

Sales Hiring Scale Scaling Revenue 272

SaaStr

AUGUST 20, 2023

SaaStr 680: The Most Important SaaS Metrics of 2023 with monday.com Co-Founders and SaaStr Founder Jason Lemkin    3. SaaStr 678: Raising Capital in 2023: What You Really Need To Know with Creandum Partner Peter Specht  5. The Most Important SaaS Metrics of 2023 with monday.com Co-Founders and SaaStr Founder Jason Lemkin 2.

Churn 168

Churn Scaling Metrics Startup 168

SaaStr

AUGUST 14, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Alteryx, ZoomInfo, Atlassian Have Blow Out Quarters. 5 Things No One Tells You About VC Firms. Dear SaaStr: How Long Does It Take the Average SaaS Startup to “Exit”? Datadog grows 74% at $2B in ARR.

Scale 243

Scale Startup Scaling Metrics 243

SaaStr

DECEMBER 13, 2023

Dave Kellogg, EIR at Balderton Capital and 25-year C-level veteran, shares the top 14 signs that you have a SaaS metrics problem, the five reasons those symptoms exist, and a SaaS metrics maturity model with five layers to help you move the needle at every stage. 5: Semantics. 2: Misleading. 4: Rat-holding.

Metrics 288

Metrics Sales Hiring Benchmarks SaaS 288

SaaStr

AUGUST 6, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 10 Things Not to Say During a VC Pitch. Is Every SaaS Startup Worth Half of What It Was Last Year? The Challenge with SMB SaaS: High Growth Can Only Mask High Churn For Just So Long. Top Podcasts This Week: 1.

SMB 207

SMB Startup Scaling Churn 207

SaaStr

APRIL 9, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: My Top 10 Mistakes In 10 Years: Gainsight CEO Nick Mehta 8 Things That Are Just Harder in SaaS Now The Pros and Cons of Working Directly for the CEO Cutting Off Your Long Tail: When Is It Worth It?

Scale 198

Scale SMB Generative AI Management 198

SaaStr

APRIL 23, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: A Look Back: Slack at $30,000,000 in ARR 5 Interesting Learnings from Asana at $600,000,000 in ARR Is the Employer-Employee Social Contract in Tech … Now Broken? Want to Understand SaaS?

Generative AI 178

Generative AI Education AI Scaling 178

Valuize Consulting

DECEMBER 21, 2022

2022’s impact on the SaaS industry was significant, deeply impactful, and turbulent. We’ve compiled our top 5 most-read customer success blog posts of the year that reflect the key priorities for the industry in 2022 and give us a glimpse into the trends that will be shaping the domain in 2023. Read Article. Read Article.

Customer Success 52

Customer Success Churn Subscription Payment Features 52

SaaStr

NOVEMBER 13, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Datadog, ZoomInfo, Atlassian, AWS: Epic Growth — But Some Real Headwinds For The First Time. 5 Interesting Learnings from Duolingo at $360,000,000 in ARR. Live: SaaStr Workshop Wednesday with Battery Ventures on SaaS Metrics.

Sales Recruiting 215

Sales Recruiting AWS Compensation Enterprise 215

ChurnZero

DECEMBER 9, 2020

If you’re eager to learn more about the Customer Success space too, we’ve compiled a list of industry blogs you should follow and bookmark that can help provide you with all the insights, strategies and guidance you need. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. SuccessCOACHING Blog.

Customer Success 98

Customer Success Consulting Churn Trends 98

Cobloom

MARCH 9, 2020

He shares his knowledge of SaaS metrics and economics on his blog, TheSaaSCFO.com , where all of his SaaS models are available for free download.

Metrics 91

Metrics SaaS Finance Subscription 91

SaaStr

APRIL 16, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Is the Employer-Employee Social Contract in Tech … Now Broken? SaaStr 648: CRO Confidential: Cherishma Shah, Senior Vice President; Go To Market Strategy, Operations & Enablement at Guild Education  5.

Generative AI 168

Generative AI SMB Education AI 168

SaaStr

DECEMBER 27, 2023

5 Metrics Every SaaS Company Should Care About with Salesforce Ventures A hands-on, practical session on the top SaaS metrics #2. 10 Things That Always Work in SaaS Marketing with SaaStr’s Jason Lemkin A popular hands-on session on what always works to get you more leads. #3. Sales-Led or Product-Led?

Scale 221

Scale SMB Generative AI AI 221

SaaStr

MAY 8, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: The Average SaaS Leader Grows 54% … At $1 Billion in ARR. Why NRR is Probably The Wrong Core Metric for Your Customer Success Team. When to Go Multi-Product in SaaS. The Only 2 Things That Really Motivate a Salesteam.

Scale 221

Scale Engineering Payment Features Sales 221

CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. CustomerSuccessBox is an outcome-driven Customer Success software for B2B SaaS, which helps maximize retention, drive product adoption, and grow revenue for your B2B SaaS. As well as their actionable customer success platform they provide a widely respected blog.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

SaaStr

AUGUST 21, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 10 Things That Always Work in SaaS Marketing. Adding Payments and Fintech to SaaS Can Be Great. SaaStr 582: SaaS Secret Sauce: How the CEO — CRO Dynamic Drives Growth with Marketo Former EVP Sales Bill Binch.

Scale 200

Scale Scaling Retention Investment 200

SaaStr

MARCH 27, 2024

So we’ve probably covered HubSpot more than any other SaaS and Cloud leader on this 5 Interesting Learnings series, but there’s a good reason for it: First, HubSpot is a lot like most of us. 5 Interesting Learnings: #1. To me, this is just the impressive metric of all. And second, so many of us use HubSpot.

Scale 232

Scale Cloud Scaling Pricing 232

SaaStr

DECEMBER 11, 2023

The most extreme example of the public Cloud and SaaS companies is Fastly. 5 Interesting Learnings from Fastly at $500,000,000+ in ARR But we saw it everywhere. We saw Cloud and SaaS leaders sending unsolicited 3 year binding contacts to month-to-month customers. Track that metric religiously in 2024. Just This Week.

Cloud 289

Cloud Pricing Customer Success Metrics 289

Valuize Consulting

DECEMBER 23, 2021

While these trends began to take shape in 2020, they were forced into hyperdrive this year and created a new normal for the SaaS world. . We’ve compiled our top 5 most-read CS & SaaS blog posts of the year that reflect the key priorities for the industry in 2021 and give us a glimpse into the trends that will be shaping CS in 2022.

Customer Success 52

Customer Success Scale Leadership Retention 52

SaaStr

SEPTEMBER 12, 2023

A SaaS Founder’s Guide to PR Why PR works, when it doesn’t, and what to expect. Customer success teams are critical for SaaS companies as they own the customer relationship from start to finish, managing up to 75% of revenue through renewals and upsells. Tie compensation to these metrics to incentivize performance.

Sales Hiring 220

Sales Hiring Technical Advisors Compensation Outsourced Development 220

SaaStr

DECEMBER 20, 2023

So we don’t know quite as much about Canva as we do SaaS companies that have IPO’d. But we at least know enough to put together 5 Interesting Learnings! jasonlk) December 19, 2023 5 Interesting Learnings: #1. The average public SaaS company has now gotten more efficient, to about $300k per employee.

AWS 245

AWS B2C AI Scaling 245

SaaStr

DECEMBER 26, 2021

Top Blog Posts This Week: 12 Things You’ll Look Back On in SaaS … And Regret. FT: Yamini Rangan’s Top Metrics as HubSpot’s New CEO. 5 Interesting Learnings from Samsara at $500,000,000 in ARR. 6 Key Signs a VP Can’t Scale Beyond $5m-$10m ARR. How Would a Person Start a Venture Capital Fund?

Venture Capital 232

Venture Capital Scale Scaling Metrics 232

SaaStr

JUNE 19, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: 5 Interesting Learnings from Sprout Social at $240,000,000 in ARR. 5 Interesting Learnings from Zoom at $4.3B Two SaaS Metrics That Actually Don’t Matter That Much in the Earliest Days: Absolute Churn and Sales Cycles.

CTO Hire 202

CTO Hire CTO Sales Hiring Innovation 202

SaaStr

FEBRUARY 9, 2023

In the latest SaaStr Workshop Wednesday (sign up for FREE here ), Jessica Bartos of Salesforce Ventures did a great deep dive on the state of SaaS and venture in 2013. One metric stood out to me I hadn’t seen presented before: just how many private SaaS companies (i.e., startups) have crossed $100,000,000.

SaaS 288

SaaS Startup Metrics Investment 288

SaaStr

DECEMBER 26, 2023

So we’re reaching new levels of efficiency in SaaS — at least in the public markets. The average public SaaS company now has hit $300,000 in revenue per employee or so on average. Almost Everyone’s Gotten Radically More Efficient in SaaS That’s a good metric to think about at scale now.

Venture Capital 268

Venture Capital Scaling AI Investment 268

SaaStr

FEBRUARY 12, 2023

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Exhibiting at Events is Expensive. Today’s Startups Need Both with Jason Eubanks, CRO at Harness  5. From Burn-Out to $100M in ARR with Jason Cohen, Founder of WP Engine 5. Very Expensive. But Software? That’s Still Growing.

Sales Recruiting 130

Sales Recruiting Sales Hiring Venture Capital Sales 130

SaaStr

MARCH 30, 2024

It’s one thing to invest in an area where only 5% of your business is today. Your happy customers beget more happy customers in SaaS. NPS is A Great Core Metric. One of the biggest mistakes I see after $1m in trying to enter new market segments, new verticals, where you have zero traction. Or at least, maybe $10m-$20m ARR.

Scaling 264

Scaling Revenue Underperforming Technical Team Market Segmentation 264

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. The SaaS Debate: Who Owns the Renewal and Upsell? Whether Customer Success or sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. Top 4 Metrics Chief Customer Officers (CCOs) Must Know. 31 st Fastest Growing SaaS Company on SaaS Mag’s list.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales.

Venture Capital 52

Venture Capital SaaS Data Scale 52

SaaStr

MAY 18, 2023

5 Metrics Every SaaS Company Should Care About with Salesforce Ventures #4: Gainsight CEO Nick Mehta: My Top 10 Mistakes In 10 Years #5. 10 Things That Always Work in SaaS Marketing with SaaStr’s Jason Lemkin #7. Battery Ventures’ VP Brandon Gleklen on The Latest in SaaS Metrics #9. Harness.io

Generative AI 215

Generative AI AI Metrics SaaS 215

SaaStr

NOVEMBER 2, 2022

But is Duolingo SaaS? Well, it’s SaaS-ish. The core product is very B2C, but the upgrade to paid has very SMB B2B metrics, and 80% of the revenue is subscription based. 5 Interesting Learnings: #1. 5 Interesting Learnings: #1. So it’s doing what Wall Street wants today. Go Duolingo!!

Scale 294

Scale B2C SMB B2B 294

SaaStr

SEPTEMBER 1, 2023

So we’re finally, almost back from the IPO Drout in SaaS. The last SaaS leader to IPO was HashiCorp back in Dec 2021. After that, the public markets began a precipitous decline — leading to an almost 2 year pause in SaaS IPO. But the metrics, especially for an SMB-focused SaaS business, are breathtaking.

Scale 216

Scale SMB Sales Hiring Interviewing 216

SaaStr

JANUARY 11, 2023

So there’s a quiet SaaS success story you probably don’t know much about, but can learn a lot from. Profitable and capital-efficient is back in fashion: (Still, I’d argue it should be worth much more with these metrics, especially given that it has $212m in cash on its balance sheet). 5 Interesting Learnings: #1.

Scale 329

Scale Pricing Scaling Enterprise 329