User Pilot

MARCH 21, 2024

How do you even know if you have no clue what your ideal customer looks like? That’s why you need a customer profile template. Read on to find out the different types that make a customer profile, how you can create a customer profile template in 5 steps, and some customer profile examples.

Sales Recruiting 103

Sales Recruiting Underperforming Technical Team Interviewing Social Media 103

User Pilot

SEPTEMBER 25, 2023

TL;DR In SaaS, concept testing is a research method used to test concepts during product discovery and before their launch. Concept testing helps SaaS businesses validate ideas , make the product development process customer-centric, and detect potential issues early, reducing the risk of product failure. Let’s dive in!

Underperforming Technical Team 97

Underperforming Technical Team Interviewing Data Analysis AI 97

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. moment faster. #3:

SaaS Payments 97

SaaS Payments Churn Underperforming Technical Team Payment Methods 97

Panintelligence

FEBRUARY 7, 2024

Fintech SaaS success is won or lost based on the quality of the experience you deliver to customers, partners, and employees. And that’s exactly what we’ll unpack in the next blog in our Fintech SaaS series. The rise of no-code/low-code The expectation from Fintech SaaS customers is high, and it’s only going to get higher.

Outsourcing Services 52

Outsourcing Services Outsourced Development SaaS Underperforming Technical Team 52

CloudGeometry

MAY 22, 2021

In SaaS, technical debt isn’t a bug, it’s a feature – it’s a feature of creativity and velocity. Avoided infuriating that valued customer! In modern software development, velocity is the intended outcome of distributed SaaS and cloud-native environments. It comes from your customers.

software development velocity 130

software development velocity Underperforming Technical Team SaaS Cloud 130

Stax

JANUARY 8, 2024

For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. For instance, a customer may order a product and receive it but claim they didn’t.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

CustomerSuccessBox

MAY 25, 2022

Customer retention is an essential component of any successful B2B SaaS firm. The initial few interactions a customer has with your firm are crucial to their overall satisfaction with your product. Be aware of what and how to avoid these 7 SaaS customer onboarding mistakes to optimize your customers’ journeys.

Onboarding 52

Onboarding Underperforming Technical Team SaaS Social Media 52

User Pilot

SEPTEMBER 7, 2023

requiring a free trial before they sign up for a paid SaaS subscription). Identifying your points of parity will help you build loyalty, gain a competitive advantage, optimize positioning, highlight product differentiation , and avoid excessive differentiation. What are points of parity? Competitive advantage.

Branding 99

Branding Subscription Payment Features Cloud 99

User Pilot

DECEMBER 22, 2023

Who is responsible for user research at your SaaS? It also helps them better understand user needs and preferences and fosters a customer-centric culture. Start data democratization by defining research needs and goals in your SaaS. Are all teams involved or is it just a select few with specialist expertise?

Underperforming Technical Team 98

Underperforming Technical Team Data Analysis Software Review Systems Review 98

FastSpring

NOVEMBER 3, 2021

For example, not long ago, we were migrating the subscriptions of a new customer into our system. Even though it wasn’t our fault, the delay meant this company might not be able to process existing subscriptions for several days — a poor way to start a relationship with a new software-as-a-service company. Note: FastSpring is the No.

Merchant Services 135

Merchant Services B2B Payment Solutions SaaS Payments 135

Sales Hacker

JULY 21, 2021

“We’re looking for a strategic rockstar sales rep who knows how to leverage and optimize our customers’ digital transformation to really move the needle!”. That thing reps do where they call every lead every day until the customer finally picks up the phone? RevOps helps achieve sales and marketing alignment”.

Sales Hiring 125

Sales Hiring Underperforming Technical Team Sales Sales Enablement 125

Baremetrics

JULY 29, 2021

At a time when there are more SaaS solutions than ever before, keeping users engaged and bringing back disengaged users with your product has become increasingly difficult. This brings us to the million-dollar question: Why is it so hard for companies to keep customers engaged after they sign up? Try Baremetrics free.

Payment Methods 104

Payment Methods Payment Solutions Payments SaaS Payments 104

User Pilot

AUGUST 21, 2023

Product management encompasses the entire SaaS lifecycle from ideation to launch and everything that follows. Here are the product management skills and experience questions you should ask: How do you perform customer research? How have you overcome product failures/challenges or poor user feedback? What is product vision?

Interviewing 91

Interviewing Underperforming Technical Team Management Sales Hiring 91

User Pilot

AUGUST 14, 2023

To avoid these inaccurate insights, we will dive into the nitty-gritty of different biases and the ways you can avoid them. Avoid biased questions, ask fewer questions overall, include open-ended questions, and properly segment respondents before running surveys. And we are here to help! What is survey bias?

Underperforming Technical Team 77

Underperforming Technical Team Scale Technical Review Systems Review 77

User Pilot

JANUARY 29, 2023

Without validating features, it’s easy to create products that aren’t aligned with their vision or are difficult to differentiate. The technique helps you ensure alignment between product vision , mission, goals, and initiatives. Avoid product failure For starters, the feature validation process helps you avoid product failure.

Management 97

Management Underperforming Technical Team Interviewing Scale 97

Kellblog

AUGUST 31, 2022

Product marketing (prodmkt), responsible in a word, for the message and how well it resonates with customers in the market [1]. The strength is theoretically alignment: by putting demandgen under sales, the CEO can effectively delegate responsibility for aligning demandgen to the CRO.

Underperforming Technical Team 145

Underperforming Technical Team Sales Hiring Marketing Startup 145

Intercom, Inc.

APRIL 23, 2019

Even the strongest customer testimonials won’t prevent churn if people don’t understand how to use your product. ProfitWell’s research of almost 500 software products show that the customers with a positive perception of their onboarding experience are far less likely to churn within the first 21 days of using a new product.

Onboarding 199

Onboarding Strategy Underperforming Technical Team Outsourced Development 199

SaaSOptics

MAY 6, 2022

How do you scale SaaS startups from the seed stage to mature industry leaders? Wish you had a SaaS startup checklist to guide you on your journey to IPO? Founder of SaaS Gurus , Anthony Nitsos, showed us the personal blueprint he uses to advise SaaS startups. Customer Core —to maintain and develop customer relationships.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

Baremetrics

AUGUST 6, 2021

As a SaaS founder, a hundred tasks are bound to occupy your mind on a daily basis. HR in Today’s Startup World As holds true for most things, a problem avoided is better than a problem solved. Proactivity and good organisation is also the key to avoid common hiring pitfalls that could lead to catastrophic consequences.

Underperforming Technical Team 130

Underperforming Technical Team Outsourced Development Consulting Scale 130

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. The table below shows the impact of mental models on decision-making: Decision-Making.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Tom Tunguz

NOVEMBER 11, 2014

The modern SaaS startup asks marketing to fill the top of the funnel, sales to qualify and close leads, and customer success to retain customers. But sometimes, SaaS companies struggle with this model, particularly when churn rates increase in a business. All of these goals are in tension and are interconnected.

Customer Success 113

Customer Success Startup Sales Hiring SaaS 113

User Pilot

JUNE 5, 2023

The SaaS conversion funnel adapts the traditional marketing funnel to the unique B2B SaaS environment. The SaaS funnel was designed to help SaaS business owners navigate the tricky world of a high-churn, often oversaturated B2B market. SaaS Conversion Funnel. Book a demo to learn how it can help you, too.

SaaS 81

SaaS Sales Funnel Customer Lifetime Value Acquisition 81

Intercom, Inc.

OCTOBER 26, 2018

Customer success means wildly different things to different companies in the SaaS industry. Many organizations create customer success teams but there’s no clear definition as to how these teams develop long-term value for both the customer and the business. The role of customer success teams.

Sales Hiring 123

Sales Hiring Customer Success Scale Underperforming Technical Team 123

ProfitWell

AUGUST 18, 2020

Sarah experienced the pain of an old business paradigm—a model where customers are at the mercy of companies. In this model, customer opinions and their experiences are secondary to those of the company. As more companies move to SaaS and subscription-based models of revenue, this old paradigm is crumbling.

SaaS Payments 111

SaaS Payments Payment Methods Underperforming Technical Team Outsourced Development 111

User Pilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. Key metrics like revenue growth, customer acquisition costs, and net promoter score can indicate the success of a blue ocean strategy. This supports premium pricing and customer loyalty.

Strategy 71

Strategy Technical Review Business Innovation 71

User Pilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? However, customer insights can help your teams understand all aspects of your B2B partners. This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment.

B2B 95

B2B Underperforming Technical Team B2C Scale 95

SaaStr

JANUARY 12, 2023

It’s not just about avoiding a down-round and targeting the most attractive exit options–it’s also how you pull ahead of your competition.”. For companies in B2B SaaS, it also means understanding to whom they’re selling. Data shows a significant shift in company valuations happened from 2021 to 2022. Strategy to win.

Consulting 40

Consulting Underperforming Technical Team Management Marketing 40

Sales Enablement, SaaS and Growth

JULY 24, 2018

I’ve been working within the software as a service (SaaS) industry for more than five years now. During this period I’ve learnt more than I ever thought possible about the SaaS business and my personal growth has accelerated with each passing year. Rules to Run Your SaaS Business By Let’s get down to it.

SaaS Payments 131

SaaS Payments Sales Hiring Payment Services Business 131

ProfitWell

SEPTEMBER 24, 2019

Every SaaS company might be different—but almost every single one makes the same mistake that puts the company in jeopardy: it doesn't understand its pricing. Companies pour blood, sweat, and tears into creating a great product and bringing in new customers. How is SaaS pricing different? Provide true value for customers.

Pricing 64

Pricing SaaS Payments Strategy Payments 64

User Pilot

OCTOBER 18, 2023

A customer service survey helps you get into your users’ minds and understand how they feel about your tool. From quick quantitative surveys to more in-depth open-ended questions, you’ll glean insights to enhance your support and make customers happy. The main customer service survey categories include NPS, CES, and CSAT.

Scale 86

Scale User Experience Technical Review Software Review 86

User Pilot

MARCH 11, 2024

Looking for an effective retention analytics tool and wondering if Mixpanel is the best option for your SaaS company? It allows your team to see every moment of the customer experience clearly, so you can make changes that work. With numerous Mixpanel alternatives, it can be challenging to make a final decision.

Software Review 52

Software Review Retention Technical Review Systems Review 52

User Pilot

MAY 11, 2022

You can use product usage data to develop an effective marketing strategy, improve products, retain customers , as well as to accelerate customer adoption. But what is more important is that without customer segmentation, you simply cannot build a sought-after product with high user loyalty. Curious to get more details?

SaaS 97

SaaS Underperforming Technical Team Onboarding Churn 97

CustomerSuccessBox

NOVEMBER 2, 2021

A seamless handoff from sales to customer success to implementation is necessary to deliver the promised early value. This is crucial to make your customer’s experience easier. CS professionals must have felt the grunt of a bad transition from Sales to Customer Success. Customer Retention. This makes retention easier.

Customer Success 52

Customer Success Technical Advisors Sales Technical Review 52

Sixteen Ventures

SEPTEMBER 10, 2020

It’s critical to understand why your customers churn, but if you’re relying solely on the reason the customer gives you for that churn, you’re definitely missing the actual reason. It’s easy to just ask a customer why they’re cancelling or not renewing and to leave it at that. Run far and fast. Churn: Syntax and Nomenclature.

Churn 131

Churn Customer Success Systems Review Outsourced Development 131

Andreessen Horowitz

NOVEMBER 17, 2023

What problems do we solve for our customers? The key piece, as I think about the story now years later, was this alignment around value drivers. Building a more focused product roadmap Tido: Yeah, I had always, had in the back of my mind this spare capacity of 40–50% for customer emergencies. How specifically do we solve them?

Sales Hiring 93

Sales Hiring Scale Sales Underperforming Technical Team 93

User Pilot

MARCH 27, 2023

Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. Product analytics is a data-driven approach to understanding customer behavior and product usage. Segment analysis focuses on common qualities shared by similar users.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. Key metrics like revenue growth, customer acquisition costs, and net promoter score can indicate the success of a blue ocean strategy. This supports premium pricing and customer loyalty.

Strategy 52

Strategy Technical Review Business Innovation 52