Andreessen Horowitz

MAY 17, 2024

In this episode of the AI + a16z podcast, a16z partners Guido Appenzeller and Matt Bornstein discuss the state of the generative AI market, about 18 months after it really kicked into high gear with the release of ChatGPT — everything from the emergence of powerful open source LLMs to the excitement around AI-generated music.

Generative AI 114

Generative AI AI Artificial Intelligence ChatGPT 114

Sales Hacker

MAY 14, 2024

Demandbase helps B2B companies hit their revenue goals using fewer resources by using the power of AI to identify and engage the accounts and buying groups most likely to purchase. The post GTM 94: Mastering Branding, Pricing, and Customer Success for AI Startups with Holly Chen appeared first on GTMnow.

AI 106

AI Customer Success Branding Pricing 106

Clouded Judgement

JUNE 30, 2023

Subscribe now Data + Compute = AI Two of the largest data companies in the world, Snowflake and Databricks, held their annual conferences this week. To truly take advantage of AI, enterprises need organized data in the cloud. The challenge is probabilistic answers don’t work for true enterprise specific AI.

AI Search 130

AI Search AI Cloud Data 130

Chargebee

MAY 21, 2024

With Chargebee Retention, we’re not just reactive; we’re proactive. By ramping up subscriber engagement, automating financial processes, and boosting revenue retention, we empower you to tackle churn head-on. Now, with the exciting debut of Retention AI, we’re taking personalization to the next level.

Retention 52

Retention Subscription Payment Features Data 52

Andreessen Horowitz

SEPTEMBER 18, 2023

In enterprise healthcare, there are many “Jobs to be Done” (JTBD) for AI. To this end, we present the first part of the 6th episode of the Digital Health Go-to-Market Playbook series –Commercializing AI in Healthcare. Enterprise healthcare tasks are highly complex and unforgiving to errors.

Healthcare 137

Healthcare AI Artificial Intelligence Payment Solutions 137

Chargebee

MAY 15, 2024

In today’s competitive market, where customer retention is crucial for business success, every missed opportunity can be a significant setback. In the 2024 State of Subscriptions and Revenue Growth report, 86% of subscription leaders agree that customer retention is a higher or equal priority than acquisition.

Retention 52

Retention AI Acquisition Subscription 52

Andreessen Horowitz

SEPTEMBER 13, 2023

It’s been 9 months since ChatGPT was released and 7 months since it became the fastest consumer application to reach 100 million monthly active users , ushering in a new era of generative AI. But other than ChatGPT, how are consumers interacting with generative AI (GenAI) products? Who might be the next “big winner”?

Generative AI 145

Generative AI AI ChatGPT Artificial Intelligence 145

SaaStr

MAY 30, 2024

It’s an end-user-focused growth model where your product drives acquisition, activation, expansion, and retention. AI can create churn drivers, and that data can be useful for customer success or for sales teams to have proactive conversations with customers. Leverage AI to assist sales. That’s PLG. Why is it end user-focused?

Scale 225

Scale AI Search Azure AI 225

User Pilot

APRIL 24, 2024

Generative AI has changed how tech companies do business. companies use AI in their operations and the number of jobs requiring AI has increased by 450% since 2013. In 2023, over 26% of investments in American startups were directed toward AI-related companies. How to implement AI to build better products.

AI 66

AI Artificial Intelligence SaaS Generative AI 66

Andreessen Horowitz

SEPTEMBER 7, 2023

Now, AI is kicking off a colossal wave of opportunities for startups by making it possible to build scalable online experiences that replicate the benefits of being in person. But generative AI will change this and open up a massive opportunity for consumer startups. Better retention and engagement. users, time spent).

AI 128

AI Generative AI Marketing Compensation 128

User Pilot

NOVEMBER 23, 2023

What is the impact of AI on product management? Malte Scholz: Impacts of AI on Product Management. TL;DR According to a study by Airfocus, 92% of product managers believe AI will have a huge impact on their work in the future. There’s no data indicating that AI might steal your job. There are two basic kinds of AI models.

AI 90

AI Management Data Analysis Technical Review 90

User Pilot

JUNE 19, 2023

What is cohort retention analysis? How do you leverage it to reduce churn and improve your retention rates ? TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. What is cohort retention analysis? Cohort retention analysis heatmap.

Retention 76

Retention Social Media Customer Lifetime Value Acquisition 76

User Pilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development. But what strategies work? Book a demo to give it a try.

Customer Success 69

Customer Success Retention Software Review Customer Lifetime Value 69

Tom Tunguz

APRIL 25, 2024

If it wasn’t clear before, AI is the single biggest revenue driver in cloud. ” Much of the AI spend is at the enterprise, where a 50% reduction in customer support cost or a 75% increase in engineering capacity filters billions to the bottom line. 5b AI product suite. 5b AI product suite. “We now have 1.8

Azure 192

Azure AI Search Marketing ChatGPT 192

User Pilot

SEPTEMBER 21, 2023

A customer retention model helps you predict what customers want using data. It helps you generate insights from past user behaviors, and you can use that information to design customer retention strategies that work. This article breaks down different customer retention models and how they can help your SaaS growth efforts.

Retention 82

Retention Customer Lifetime Value Machine Learning Artificial Intelligence 82

User Pilot

JULY 31, 2023

Looking to power up your retention marketing strategy? This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue.

Retention 85

Retention Strategy Marketing SaaS 85

User Pilot

MARCH 14, 2024

Looking for an effective retention analytics tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your retention analytics needs. Cohort analysis : Analyze retention trends using cohort tables.

Retention 52

Retention Software Review Technical Review Systems Review 52

SaaStr

FEBRUARY 14, 2024

It’s the critical piece for customer retention. And that’s where AI comes in. If You Haven’t Embraced AI, You’re Falling Behind Organizations are being asked to become more efficient and to do that, they’re looking to AI. 43% of CS teams have adopted AI, which means that 57% have not.

Customer Success 221

Customer Success Sales Hiring Scale AI 221

User Pilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

AI 86

AI Customer Success ChatGPT Management 86

User Pilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Artificial Intelligence 72

Artificial Intelligence AI Machine Learning SaaS 72

Blulogix

FEBRUARY 24, 2024

Revolutionizing Revenue: What is the Role of AI and Machine Learning in Agile Monetization? This blog post delves into how AI and ML are shaping the future of agile monetization, enhancing the way businesses approach billing, customer engagement, and revenue optimization.

Artificial Intelligence 52

Artificial Intelligence Machine Learning AI Search AI 52

User Pilot

MARCH 11, 2024

Looking for an effective retention analytics tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your retention analytics needs. Looking for a Better Alternative for Retention Analytics?

Software Review 52

Software Review Retention Technical Review Systems Review 52

IT World

JULY 17, 2023

Over the past year, the Hewlett Packard Enterprise (HPE) human resources group has been using artificial intelligence (AI) and a chatbot to improve its talent acquisition and retention. Prior to rolling the AI-based chatbot technology, half of those who’d land on HPE’s career page looking for jobs would leave without ever applying.

AI 78

AI Artificial Intelligence Acquisition Technology 78

SaaStr

JANUARY 12, 2024

SaaStr CEO Jason Lemkin also wrote how Customer Success has now morphed into part of the sales team and that the 2024 trends in CS include everyone wanting to eliminate humans from support to replace that headcount with AI and bots. We still want to drive retention and growth and make money. The world has changed. Never stop,” he said.

Sales Hiring 234

Sales Hiring Customer Success Scale AI 234

User Pilot

MAY 10, 2023

What is AI product management? How can product managers harness the power of AI to drive product growth? In particular, we focus on specific ways to implement AI at different stages of the product management process. Successful AI product management also ensures that the tech is used ethically. What do we mean by AI?

Artificial Intelligence 76

Artificial Intelligence AI Management Machine Learning 76

User Pilot

JANUARY 16, 2024

It also creates a solid foundation for a future relationship with customers and improves their satisfaction and retention. Increases client satisfaction and retention By enabling users to use your product to realize their objectives, onboarding contributes to increased customer satisfaction.

Onboarding 71

Onboarding Retention Scale Engagement 71

Clouded Judgement

APRIL 26, 2024

What was arguably more impressive (and a better indicator of what’s to come for the rest of infrastructure software than overall Azure growth) was the Azure growth excluding AI Services (since Azure uniquely benefits from this). If I take my best guess at pulling out AI Services from overall Azure, I get to the data in the below graph.

Azure 177

Azure Cloud Software AI 177

Tom Tunguz

NOVEMBER 12, 2023

Recently, I was on the HR Heretics podcast and we talked about the increasing efficiency of software companies (in addition to other topics including the implications of AI for executives, how to diligence a candidate, & what board members expect of their people leaders). Perhaps another doubling ( driven by AI! )

Software Review 289

Software Review Trends Revenue Software 289

User Pilot

DECEMBER 12, 2023

Looking for a good retention analytics tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

SaaStr

JANUARY 5, 2024

12,000 customers, very high net review retention (NRR) even with SMB customers. Will AI Change the Game for Enterprise Software? CFOs do not have an AI line on their budget. Many will pull the chord and say, we have to do it. Who Will Be the First to Go Public: ServiceTitan. Dominates a vertical market with over $500M ARR.

SMB 287

SMB SaaS AI Software Review 287

Blulogix

FEBRUARY 19, 2024

This blog post delves into advanced strategies that can help subscription services foster deeper connections with their customers, thereby improving retention rates and fostering brand loyalty. Retention, on the other hand, focuses on maintaining these subscribers over time, turning them into loyal advocates for your brand.

Retention 52

Retention Engagement Strategy AI Search 52

Intercom, Inc.

APRIL 15, 2021

And so naturally, he’s got some strong opinions about automation, AI, and how they can help you create better experiences for both potential and existing customers. Adjust expectations around AI. That’s a good thing – too much AI can be, well, creepy.) Are automation and AI b t? Put in the work with your customers.

AI 118

AI Scale Scaling Acquisition 118

SaaStr

JANUARY 28, 2024

But Product-Led Retention Is Probably Even More Important. SaaStr 717: How Enterprise SaaS Companies are Buying AI (or Not) with ContextualAI, Anthropic, and Glean   3. How Enterprise Companies are Buying AI (or Not) with ContextualAI, Anthropic, and Glean 5. There’s a Third Way. 66% of You Are Starting the Year Burnt Out.

Scale 193

Scale AI Cloud Enterprise 193

User Pilot

APRIL 28, 2023

Unless you’ve lived in a cave for the last year or so, you must have witnessed the shockwaves that AI is sending through the SaaS space. The article explores how you can use AI user onboarding to drive your product success. AI can be used at all stages of user onboarding. What is AI user onboarding? Want to see how?

Artificial Intelligence 72

Artificial Intelligence AI Onboarding Machine Learning 72

Sales Hacker

OCTOBER 27, 2021

Artificial intelligence (AI) for sales – buzzword or solution? AI-driven sales tech is emerging as a practical answer for many of the challenges facing sales leaders, trainers, managers, coaches, and sales enablement pros. AI simply helps you make better business decisions. AI simply helps you make better business decisions.

Scale 104

Scale AI Technical Review Artificial Intelligence 104

Clouded Judgement

MARCH 1, 2024

Anything AI related has always been “hot,” but it has really hit a fever pitch in the last few months. What’s most interesting about this, is a lot of the darling AI companies from last year have really slowed down, but everyone seems to have forgotten this and is ready to “find the next big thing.”

Cloud 311

Cloud AI Investment Metrics 311

User Pilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 57

Retention Software Review Technical Review Scale 57