Intercom, Inc.

DECEMBER 31, 2019

If anything, this was the decade they collectively became leaders not just of the technology industry, but of industry itself – Apple overtook ExxonMobil as the world’s most valuable company by market cap in August 2011 (that month again), and then became the first trillion-dollar company by market cap in 2018.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

Stax

NOVEMBER 27, 2023

That’s the amount of non-cash payments made in the U.S. Financial crime can take on several faces, including (cyber) fraud, cryptocurrency scams, and money laundering—and companies offering financial services can lose out on serious bucks. in 2021, according to the Federal Reserve. Request Quote What Exactly is KYC? Within the U.S.,

Merchant Services 88

Merchant Services Payment Services Systems Review Technical Review 88

Stax

FEBRUARY 15, 2024

According to the Pew Research Institute , in 2022, a whopping 41% of Americans said they don’t use cash at all for any of their weekly purchases—a significant jump from 29% in 2018. FIS Global reports that in Norway, Sweden, and other Scandinavian countries, more than 90% of transactions processed at point-of-sale (POS) in 2023 were cashless.

Payment Services 88

Payment Services Merchant Services SaaS Payments Payment Methods 88

FastSpring

NOVEMBER 19, 2020

Throughout this tumultuous year, we have witnessed incredible resiliency, change, and growth in the global marketplace for software, SaaS, and digital products. We also anticipate that hybrid models of these two sales methods (i.e. rep-assisted ecommerce) will become increasingly prevalent. FastSpring Acquires SalesRight.

Payment Methods 84

Payment Methods Payment Solutions SaaS Payments Software 84

FastSpring

SEPTEMBER 24, 2020

Revenue refers to the total earnings a company generates through its core operations like sales of products or services, rents on a property, recurring payments , interest on borrowings, etc. Licensing : A form of renting out goods and services, usually of intellectual nature.

Payments 101

Payments Payment Methods Payment Features Payment Services 101

Frontegg

JUNE 3, 2021

“Your application has been hacked” is probably one of the last lines a SaaS executive wants to hear today. Let’s learn more about password hacking and how to ensure secure SaaS authentication standards with proper user management. CISOs and security teams also know this. This is exactly what hackers are looking for.

Payment Methods 119

Payment Methods Payment Services Payment Solutions SaaS Payments 119

Natalia Luneva

JANUARY 13, 2021

Existing customer renewal is a high priority for 59% of SaaS companies and a medium priority for 27%. This article will answer the main questions that SaaS founders and market ers have about losing SaaS customers, in other words, user churn: What is SaaS churn definition and why lowering it matt ers?

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SaaS Payments Payment Methods Churn Payment Services 105

FastSpring

MARCH 5, 2019

Now you’re ready to sell online – congrats! Let us walk you through a few different questions to ask yourself before selling online in the US, including how to handle sales tax and data privacy regulations. Your website is stunning, your email campaigns look great, and your customer support forum is looking snazzy, too.

Payment Methods 67

Payment Methods Payment Services Payments SaaS Payments 67

Buffer Resources

AUGUST 16, 2023

Our hosting costs include service providers like AWS, Cloudflare, MongoDb, Twitter, etc. Merchant Fees At Buffer, we rely on Stripe, Google, and Apple for our payment processing needs. Stripe payments make up 98.5 Stripe payments make up 98.5 Google and Apple payments make up 2.5%

Merchant Services 79

Merchant Services Payment Services Payment Features Payments 79

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. For the cloud-scale applications, Datadog monitors the servers, tools, databases, and services, with a data analytics platform that is SaaS-based.

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Retention SaaS Payments Payments Payment Methods 52

Outseta

JANUARY 10, 2020

While our regular company updates focus largely on product updates, this one is intended to pull back the curtain and provide some insight into how much it costs to build a modern SaaS business, how we’ve allocated equity amongst our team, and what we’ve done from a marketing perspective to grow our user base. 2017 2018 2019 Total.

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SaaS Payments Scale Payment Methods Payment Solutions 55

BrightBack

JANUARY 17, 2022

billing, product, CRM, support), to deploy and test personalized user experiences that actually save customers, and to hire product managers with the time to run ongoing experiments, track results, and optimize at scale.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. The benchmark customer churn for SaaS for SMBs is 5%. Transitioning to SaaS On January 1st 2020, we transitioned the company out of a strategic partnership (we were operating the platform under a non SaaS business model!).

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Outseta

AUGUST 31, 2018

By Geoff Roberts 5 min read With some vacation time now in our rearview we’re heading towards the home stretch of 2018, making it the perfect time to fill you in on what we’ve been up to at Outseta since our July company update. We now support Stripe as a payment gateway. Here’s the latest and what’s to come.

Payments 40

Payments Payment Solutions SaaS Payments Payment Methods 40

Outseta

JULY 2, 2018

Onboarding Improvements We’ve rolled out a new onboarding process to make it easier for customers to get started off on the right foot. We typically start working with customers shortly after they’ve launched the first version of their website, which often is little more than a “Request Beta Access” or “Sign-up for Email Updates” form.

Payments 40

Payments Payment Methods Payment Services SaaS Payments 40

ChurnZero

JANUARY 4, 2019

No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

ProfitWell

OCTOBER 16, 2019

It’s the question on every SaaS founder’s lips: Is my churn rate too high? So how do you know what a healthy churn rate is for your SaaS company? The fact that there’s no standard reporting method for churn doesn’t help. Subscription service Recurly reports an average monthly churn rate of 5.6% Let’s find out.

Churn 55

Churn SaaS Payments Payments Payment Methods 55

ProfitWell

MARCH 9, 2020

Companies selling physical goods, digital products, and services of all kinds have turned to this business model as a way to secure repeat customers. Subscription marketing refers to marketing goods and services to customers on an ongoing basis. But how can these businesses convert customers for the long-term? Replenishment.

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Subscription Payment Features Payment Methods Marketing 64

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. In Today’s Episode We Discuss: * How Krish made his way into the world of SaaS and came to found one of India’s fastest growing SaaS companies in Chargebee?

Scale 137

Scale SaaS Payments Sales Recruiting Payment Services 137

Outseta

JANUARY 9, 2019

I hope this is a useful barometer of progress for other bootstrapped SaaS start-ups with equally ambitious projects. 2017 2018 Total. building Outseta - roughly $8,000 in 2017 and $24,000 in 2018. In 2018 you’ll notice some line items grew significantly. To date we’ve spent $32,179.72 The $11,123.75

Content Marketing 40

Content Marketing SaaS Payments Payment Methods Payment Services 40

SaaStr

DECEMBER 26, 2019

I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right? Pauline : Yeah, so I work at OpenClassrooms, which is a European leader in online education.

Sales Hiring 159

Sales Hiring Payment Methods Payment Solutions Marketing 159

OpenView Labs

JANUARY 29, 2020

Editor’s Note: This article was first published on August 9, 2018. Freemium in SaaS is old news. The much-discussed pricing strategy took over the SaaS world and helped fuel the phenomenal success of SaaS pioneers like Dropbox, Evernote, SurveyMonkey and Hootsuite. Freemium benchmarks. That is the question.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

Outseta

NOVEMBER 8, 2017

By Geoff Roberts 7 min read You may have noticed that while we’ve kept a steady drumbeat of SaaS related content flowing, it’s been four months since we published our last Outseta company update. We're offering a free year of Outseta to any Techstars company that signs up by the end of June 2018. So what is it?

SaaS Payments 40

SaaS Payments Payment Solutions Payment Services Payment Methods 40

BrightBack

JUNE 30, 2020

Today Brightback is launching Experience Manager in beta, a way subscription managers can easily implement retention tactics we’ve rigorously tested with direct-to-consumer and SaaS businesses over the past 18 months. 2020 is a watershed moment for customer retention. How we took an iterative approach to success.

Payments 52

Payments Management Payment Methods SaaS Payments 52

SaaStock

MARCH 20, 2019

As we wrote in our launch post about expanding SaaStock New York into SaaStock East Coast , our main aim is to foster a community of top SaaS companies that spans all the way from Florida to Quebec. The SaaS industry’s beating heart will probably always be New York, and it will also be the home of SaaStock East Coast on June 4-6.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

ChurnZero

JANUARY 4, 2019

No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

Kellblog

JANUARY 30, 2021

I certainly didn’t have “global pandemic” on my 2020 bingo card and, even if I somehow did, I would never have coupled that with “booming stock market” and median SaaS price/revenue multiples in the 15x range. I loved Manav’s vision for securing the set of cloud-based data services that we can collectively call the “data cloud.”

Technical Review 143

Technical Review Payment Services Payments AI Search 143

FastSpring

JANUARY 31, 2023

To help you choose between Stripe vs. Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack.

Payment Services 136

Payment Services Payment Methods Merchant Services Payment Features 136

Sales Hacker

AUGUST 4, 2023

This is when startups were for nerds, and Ivy League grads were still going straight into investment banking instead of SaaS sales. I was the eighth hire and the first person focused exclusively on scaling the sales side of the business. In 2018, I went to Outreach’s Unleash conference. I said yes. I set up a call with them.

Scale 62

Scale Sales Hiring Sales Payments 62

yoursales

JANUARY 28, 2022

When it comes to sales technology quite often sales tech isn't picked based on what YOU need, but based on what your network have been using for their sales process. What you should be making decisions based on is, which sales processes generates the best outcomes you're after - and for your customers.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. One is customers.

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SaaS Payments Metrics Payment Methods Scale 232

SaaStr

APRIL 29, 2021

Shopify’s first quarter revenue: Q1 2021: $989 million Q1 2020: $470 million Q1 2019: $321 million Q1 2018: $214 million Q1 2017: $127 million Q1 2016: $73 million Q1 2015: $37 million Q1 2014: $19 million Q1 2013: $9 million. The Covid Boost for SaaS. Cloud and ecommerce may end soon, but it hasn’t ended yet.

Merchant Services 245

Merchant Services Payment Methods SaaS Payments Payments 245

OPEXEngine

SEPTEMBER 28, 2021

When WeWork was preparing for a bond issue in 2018, underwriters were raising concerns over its leverage. It justified the adjustments on the grounds that, once new office buildings came online, they would generate revenue without the company having to pay those expenses anew. “So, So, add those back in,” Holmes said.

Payment Methods 52

Payment Methods SaaS Payments Payments Payment Services 52

Sales Hacker

JANUARY 17, 2018

Lead qualification is the process of using metrics, scoring, and other criteria to ascertain whether or not a given sales prospect fits your ideal customer profile (ICP), and has strong mathematical probability of becoming a long term customer. P-MAP and other qualification methods. Finally you get a signature or receive payment!

Scale 87

Scale Underperforming Technical Team Payment Methods Sales Hiring 87

ProfitWell

JANUARY 31, 2019

Avocode Knows Face it: Your website is often the first face of business, and the primary point of reference your users come in contact with. Mailshake-ing Up the Sales Process Mailshake has four simple steps to bring your sales process from good to glorious. It is the final day of January twenty nineteen. Ready for the rundown?

Payment Methods 45

Payment Methods Payment Solutions SaaS Payments Entertainment 45

Chart Mogul

DECEMBER 19, 2017

On our blog we also explored the topic of moving up market in SaaS and how businesses might tackle this without losing their soul. February in the SaaS world means one thing: The SaaStr Annual conference. We published The Ultimate SaaS Founder’s FAQ eBook, available as a free download. Read more here.

Payments 58

Payments SaaS Payments Payment Solutions Scale 58

Outseta

FEBRUARY 28, 2019

Lead Capture Form Builder We’ve long offered forms to help you build your email list as well as product registration and authentication forms that allow users to sign-up or login to your SaaS product. Outseta SaaS Consulting Throughout the final quarter of 2018 we saw a significant uptick in user engagement with our product.

SaaS Payments 40

SaaS Payments Payments Payment Methods Consulting 40