ChurnZero

NOVEMBER 9, 2021

Most of us are aware that it costs less to retain existing customers than to acquire new ones. That means that higher customer retention means higher profits for your business. Keep reading for our tips on how to improve customer experience at your SaaS company. Personalize Your SaaS Customer Experience.

SaaS 97

SaaS Onboarding Customer Success Retention 97

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

Valuize Consulting

APRIL 8, 2022

Evolve Your SaaS Revenue Model For Maximum NDR. In SaaS enterprises, you’ll often hear about the 80/20 rule that impacts all recurring revenue businesses – 20% of a company’s total revenue should come from net-new sales while 80% should be driven by retention and expansion.

Innovation 52

Innovation Underperforming Technical Team Outsourced Development Compensation 52

Sales Enablement, SaaS and Growth

JUNE 5, 2017

In today’s world of data-driven marketing, it’s easy to get fixated on what’s measurable. While leveraging data is both important and smart, I increasingly find myself wondering if we, as SaaS marketers are overlooking the human dimension of marketing in favour of what’s easy to track, analyse and optimise.

Branding 112

Branding Outsourcing Services Investment SaaS 112

ChurnZero

JANUARY 15, 2021

For SaaS businesses, protecting the customer base became the main, if not only, priority during this tumultuous time. Looking back at our Customer Success predictions for 2020 , I can’t help but wonder if our CEO, You Mon Tsang, was gazing into his own crystal ball. Be prepared,” he forewarned. And that they did.

Customer Success 52

Customer Success VP of Engineering Scale Trends 52

ProfitWell

JANUARY 6, 2020

Plus, how to price for SaaS success in the new year. Your top subscription news. Organizations across all industries—from big names to smaller heroes—are increasingly turning to subscription to set their businesses up for growth. And Gold’s article highlights four predictions for this booming business model.

Payments 40

Payments Merchant Services SaaS Payments Payment Methods 40

ChurnZero

FEBRUARY 11, 2020

Our very own CCO, Abby Hammer, had a part of the action and was one of the presenters and spoke on- How to Drive Operational Excellence Through Data-Driven Customer Success. New term from #CCOUSA from @DavidKepron : “technempathy” value of tech is to create emotional connection with customers. . Surprise and Delight Your Customers.

Customer Success 52

Customer Success Churn Communication Onboarding 52

ChurnZero

NOVEMBER 9, 2021

Most of us are aware that it costs less to retain existing customers than to acquire new ones. That means that higher customer retention means higher profits for your business. Keep reading for our tips on how to improve customer experience at your SaaS company. It should be fluid, and it should be easy to understand.

SaaS 52

SaaS Onboarding Customer Success Retention 52

ProfitWell

FEBRUARY 7, 2020

Plus, The New York Times hikes its price. Your top subscription news. Apple has reportedly added 30 million paid subscribers to its services business for nine consecutive quarters. But, as we know, different metrics may be applicable to different stages of a company. Enabling a data-driven process.

Subscription 40

Subscription Payment Features Pricing Metrics 40

User Pilot

MARCH 23, 2022

Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. The NPS metric is calculated by deducting the percentage of detractors from the percentage of promoters. The 2022 NPS benchmark for SaaS is 41. Treat NPS scores as more than vanity metrics; always analyze the results you get and act on them.

Scale 90

Scale SaaS Software Review Benchmarks 90

InsightSquared

APRIL 14, 2021

CROs, and sales leaders alike, often walk into their new role blind. The key is identifying the sales metrics that matter most and getting ahead of pitfalls with actions like managing dashboards correctly. . 12 Sales Metrics Every Sales Leader Should Know. There are countless factors that lead to this. Lack of Trusted Data.

Scale 62

Scale Metrics Sales Forecasting 62

ChurnZero

APRIL 8, 2020

Given these evident benefits, it’s easy to see why customer advocacy is a hot topic in the SaaS industry at the moment. . This places even more pressure on SaaS companies to retain their current customers and provide a product that delights users, and dramatically increases the need to build an army of customer advocates!

Retention 81

Retention Software Review Customer Success Churn 81

Chart Mogul

DECEMBER 19, 2017

On our blog we also explored the topic of moving up market in SaaS and how businesses might tackle this without losing their soul. February in the SaaS world means one thing: The SaaStr Annual conference. We published The Ultimate SaaS Founder’s FAQ eBook, available as a free download. Read more here.

Payments 58

Payments SaaS Payments Payment Solutions Scale 58

ChurnZero

FEBRUARY 14, 2020

A printing issue as reported by their new owner, Spangler Candy. Fun fact: The first new phrase Sweethearts ever introduced was “Fax Me,” a big hit among their fans.). (Fun Fun fact: The first new phrase Sweethearts ever introduced was “Fax Me,” a big hit among their fans.). 6 Ways to Spread the Customer Love. The culprit?

Underperforming Technical Team 64

Underperforming Technical Team Software Review Technical Review Systems Review 64

ChurnZero

DECEMBER 20, 2019

Nikola Tesla predicts the development of Wi-Fi in a New York Times article. Popular predictions include CS and Product becoming the new power couple, product features taking a back seat to tangible results, and CS facing existential questions of their larger purpose within the organization. 20 Customer Success Predictions for 2020 .

Customer Success 80

Customer Success Scale Technical Review Sales Hiring 80

Hull

MARCH 4, 2019

At Hull, we work with data-driven marketers to implement playbooks that drive business growth. How teams generate new leads and opportunities from their existing marketing effort. The problem with just depending on email capture to drive lead generation is it doesn't solve your business problem. eBook downloaders.

Scale 68

Scale Data Strategy Engagement 68

Intercom, Inc.

APRIL 29, 2021

While a career in marketing wasn’t exactly in her plans (she stumbled into it by accident when she was living abroad in Paris), – her background in literature and film studies has given her an unusual perspective that encouraged her experiment with bold and new storytelling formats to drive organic growth.

Content Marketing 118

Content Marketing Innovation Scale Marketing 118

ChurnZero

JANUARY 10, 2020

As SaaS gets more serious about Customer Success, their representation on the executive and C-suite level will follow (as envisioned in our 2020 Customer Success predictions ; see #2). In 2019, Yamini was recognized as one of the Most Influential Women in Business by San Francisco Business Times. .

VP of Engineering 52

VP of Engineering Customer Success Scale Cybersecurity 52

SmartKarrot

JUNE 24, 2021

Gain Grow Retain is an open, free community for customer success leaders of B2B SaaS organizations. Slack is a great place that has transformed how businesses communicate. The customer success community is one where members look out for each other. There is an eagerness in the community to help another CS professional out.

Customer Success 17

Customer Success Outsourced Development Scale Leadership 17

SmartKarrot

DECEMBER 2, 2020

In similar regards, nothing is stopping women from successfully exploring new heights and reaching the pinnacle to success. In similar regards, nothing is stopping women from successfully exploring new heights and reaching the pinnacle to success. What packs a definite punch is the embracement of women in all of the work affairs.

Customer Success 17

Customer Success Leadership Retention Communication 17

SmartKarrot

MARCH 15, 2022

In SaaS companies, the growth strategy is extremely important. There has been a shift in how businesses work and run. A great customer experience is now imperative in the business world. To grow your business, you need to keep all the growth possibilities in mind. Let us know which one is best for your business and why?

Sales Hiring 10

Sales Hiring Marketing Business Sales 10

Neil Patel

APRIL 22, 2021

According to Small Biz Trends, 70% of small business B2B sites lack a call-to-action. It works especially well for companies that sell software as a service (SaaS), such as SalesForce. Don’t be afraid to offer a free trial or a free ebook. Most B2B digital marketers aren’t using effective CTAs to engage their ideal customers.

Underperforming Technical Team 145

Underperforming Technical Team Social Media Sales Hiring Telecommunications 145

Chaotic Flow

OCTOBER 8, 2013

SaaS product management professionals should always remember that there are four P’s in marketing , one being product. This is a particularly costly mistake in SaaS and is the root cause of many a SaaS Don’t. The Boundless SaaS Product. What are the boundaries of your SaaS product?

SaaS Payments 200

SaaS Payments Payment Methods Payments Payment Services 200

Incredo

NOVEMBER 28, 2019

What are common objections that you hear (or have) regarding Facebook ads for SaaS companies? “ Users log in to Facebook to see posts from their friends and for entertainment. If FB ads weren’t effective so many SaaS companies wouldn’t have been running them. Actually, there are more reasons you should be leveraging Facebook ads.

Social Media 200

Social Media SaaS Advertising B2B 200

SaaStr

AUGUST 19, 2022

But maybe in SaaS and B2B things are pretty good. This morning, a pretty slow growing player, Ping Identity, slow to move to SaaS, slow to move to the cloud, struggled in some ways to compete with Okta and others, was acquired for 2.3 Michiel Rauws (@michielrauws2): So, my question is, we’ve been scaling our SaaS business.

Scale 211

Scale Sales Hiring Scaling VP of Engineering 211

SaaStr

NOVEMBER 21, 2020

In Today’s Episode We Discuss: * How Rob made his way into the world of SaaS as a product manager and how that led to his founding Salsify over 8 years ago. * How does Rob think about the bundled vs unbundled thesis within SaaS? . * How does Rob think about the bundled vs unbundled thesis within SaaS? When is the right time?

SaaS Payments 257

SaaS Payments Scale Payment Services Payment Solutions 257

Sales Hacker

SEPTEMBER 5, 2019

Who’s responsible for retaining your SaaS customers? 10 Ways to Reduce SaaS Customer Churn and Create Loyal, Long-term Users. 10 Ways to Reduce SaaS Customer Churn and Create Loyal, Long-term Users. Call new prospects. That’s full alignment, and that’s when teams win the SaaS customer churn war.”. Foster loyalty.

Churn 71

Churn Social Media SaaS Onboarding 71

Sales Hacker

MARCH 2, 2020

The New Solution Selling. The New Strategic Selling. The New Handshake. So what are the best sales books for helping you reach peak performance? This list is not endorsed or sponsored in any way. Books that made the cut: Are on my own bookshelf. Are being talked about within the community and mentioned by experts. Agile Selling.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . better understand Inbound, and learn about major tactics that you can implement, master your SaaS pricing page and increase your conversions.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Sales Hacker

JANUARY 24, 2018

Because as a solo-founder, I wear many hats. Two of which are currently sales and marketing. As a result, I am the lead generator, the SDR , and the closer. While this may seem laborious, it gives me tremendous power over revenue. I’m in control of every step of the sales process – from awareness to decision making. I can go get them myself.

Sales Recruiting 84

Sales Recruiting Sales Underperforming Technical Team Social Media 84

SmartKarrot

AUGUST 4, 2020

Especially for the B2B organizations, customer experience is the new buzzword for the SaaS industries. And while building a successful CS team can be overwhelming it just might be the single most important part of your business, which is driven by a customer success leader. Being happily proactive.

Customer Success 10

Customer Success Development Team Review Sales Hiring Scale 10

Neil Patel

SEPTEMBER 21, 2020

Research from Demand Metric shows content marketing costs 62 percent less but produces three times as many leads as traditional marketing. Content marketing can generate huge amounts of traffic, leads, and sales for your business. Content marketing can generate huge amounts of traffic, leads, and sales for your business.

Content Marketing 134

Content Marketing Technical Review Marketing Banking 134