Tom Tunguz

OCTOBER 20, 2015

How much should your startup pay its sales people? According to Pacific Crest’s Annual SaaS survey , 9% of a sales rep’s annual contract value. This figure doesn’t vary much on whether your startup’s salespeople are inside reps or outside/field sales reps. Let’s walk through it.

Startup 100

Startup Outsourced Development Compensation Sales 100

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. Hubspot – the best sales funnel analytics tool. Let’s dive in! Pendo – the best digital analytics tool for mobile apps.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. Hubspot – the best sales funnel analytics tool. Let’s dive in! Pendo – the best digital analytics tool for mobile apps.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. Hubspot – the best sales funnel analytics tool. Let’s dive in! Pendo – the best digital analytics tool for mobile apps.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. Hubspot – the best sales funnel analytics tool. Let’s dive in! Pendo – the best digital analytics tool for mobile apps.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. Hubspot – the best sales funnel analytics tool. Let’s dive in! Pendo – the best digital analytics tool for mobile apps.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. In this article, we’ll offer some tips for a winning customer engagement SaaS strategy. Next, we’ll share six keys to effective SaaS customer engagement.

Engagement 96

Engagement Strategy SaaS Scale 96

User Pilot

AUGUST 15, 2021

A key reason why customer engagement metrics are important to successful SaaS businesses. Now that you know how important customer engagement is to a SaaS product’s success, how do you measure it? Most SaaS companies use the p irate metrics framework for this. How do you measure customer engagement?

Engagement 98

Engagement Metrics Scale SaaS 98

SaaStr

APRIL 16, 2020

So tell me, how did you make your way into what I call the wonderful world of SaaS and come to be VP of Corporate Marketing of PagerDuty today? So it was about as far away from SaaS startup land as you can possibly get. How are PagerDuty shifting their strategy? How does PagerDuty think about brand marketing? in about 2008.

Scale 179

Scale Underperforming Technical Team Leadership Branding 179

ProfitWell

NOVEMBER 15, 2019

Taking advantage of SaaS tools will help you accomplish this. If you aren’t using SaaS tools yet, by the end of this article you’ll understand why you should. There are a wide number of reasons why SaaS tools are taking over. SaaS tools are easy to use and come equipped with updated features.

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

ProfitWell

DECEMBER 9, 2019

From the rise of SaaS to the sudden glut of subscription boxes, the subscription business model has never been more popular. Providing that level of consistent and compounding value can happen only when businesses understand their customers inside and out—and that happens early on with the planning of the company. Collect data.

SaaS Payments 61

SaaS Payments Payment Services Subscription Payment Features 61

User Pilot

MARCH 21, 2024

You can collect data via multiple sources, such as feedback surveys , user interviews, product data analytics , and firsthand observations from your customer-facing teams Create a high-level customer journey map with all the relevant touchpoints to contextualize the collected data.

Sales Recruiting 105

Sales Recruiting Underperforming Technical Team Interviewing Social Media 105

Chart Mogul

SEPTEMBER 15, 2023

For years we have been reading and hand-picking the best SaaS blog posts to share with 24K+ SaaS Roundup subscribers. Subscriber or not, anyone who wants to increase their SaaS knowledge will benefit by reading the curated posts below. In all seriousness though, that’s kinda what Horizontal SaaS promises (or tries) to be.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Intercom, Inc.

MAY 22, 2019

While there’s always room for carefully executed customer surveys, companies need to think about creative ways to harvest customer feedback from all types of customer interactions. And he said, “Oh, you know, every three or six months we send them an email survey.” But there’s a better way now. Have you, Paige?

Machine Learning 199

Machine Learning Artificial Intelligence Scale Technical Review 199

User Pilot

MAY 16, 2023

User surveys and interviews are the most direct ways of finding out what users value most about the product. Tracking and understanding value metrics helps you: Acquire new customers – you can adjust your marketing and sales messaging to highlight the right product features. Let’s dive in!

Metrics 98

Metrics Customer Lifetime Value SaaS Pricing 98

User Pilot

MARCH 14, 2024

Looking for an effective cohort analysis tool and wondering if Heap is the best option for your SaaS company? Insights from Heap help you dig deeper into the paths users take when navigating your product and identify precise points of friction. With numerous Heap alternatives, it can be challenging to make a final decision.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

ChurnZero

JUNE 17, 2022

Use post-onboarding surveys (NPS, CES, CSAT) to confirm. Onboarding sets the tone for a customer’s entire lifecycle. It is here, that the seeds of renewal are sown. Every onboarding task, meeting, communication, and training must serve a single purpose—and that is to get the customer to realize value. Does it provide ROI?

Onboarding 98

Onboarding Metrics SaaS Engagement 98

Intercom, Inc.

JUNE 6, 2019

A predictive lead scoring tool for B2B SaaS companies, MadKudu’s strategy is all about integrating with other platforms – including Intercom – to link customer intelligence and customer engagement. Like myself, you’re a recovering journalist who has now made the jump to SaaS. Take me all the way to the door.

Scale 190

Scale Branding Underperforming Technical Team Enterprise 190

User Pilot

MARCH 11, 2024

Looking for an effective churn analytics tool and wondering if Mixpanel is the best option for your SaaS company? With numerous Mixpanel alternatives, it can be challenging to make a final decision. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started!

Software Review 52

Software Review Churn Systems Review Technical Review 52

User Pilot

MARCH 14, 2024

Looking for an effective churn analytics tool and wondering if Heap is the best option for your SaaS company? Insights from Heap help you dig deeper into the paths users take when navigating your product and identify precise points of friction. With numerous of Heap alternatives, it can be challenging to make a final decision.

Technical Review 52

Technical Review Software Review Churn Systems Review 52

User Pilot

MARCH 11, 2024

Looking for an effective cohort analysis tool and wondering if Mixpanel is the best option for your SaaS company? With numerous Mixpanel alternatives, it can be challenging to make a final decision. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Try Userpilot!

Software Review 52

Software Review Systems Review Technical Review Pricing 52

OpenView Labs

JANUARY 14, 2020

Field sales was the norm and Oracle reigned supreme. In the early 2000s, Salesforce and a host of others disrupted that model with outbound sales over the phone, which promised a similarly high close rate at one-third the cost and one-third the amount of time. Metrics and Benchmarks. But it’s much more than that.

Scale 62

Scale Benchmarks User Experience B2B 62

ChurnZero

DECEMBER 6, 2021

All SaaS companies can expect some level of customer churn. These are just a few of many possible reasons a SaaS company might see customers leave. These are just a few of many possible reasons a SaaS company might see customers leave. Some might feel the software doesn’t meet their needs, so they look for another solution.

Churn 98

Churn Software Review Trends Retention 98

User Pilot

FEBRUARY 25, 2024

Looking for an effective interactive user guides tool and wondering if GainsightPX is the best option for your SaaS company? You need more extensive survey features : GainsightPX offers numerous types of surveys, including NPS. It also enables you to create multi-question survey engagements. Let’s get started!

Software Review 52

Software Review Technical Review Systems Review Pricing 52

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

Unbounce

JULY 2, 2019

The Software as a Service (SaaS) industry is growing at a rapid rate. SaaS companies need to keep up if they want to stand out, and one of the best ways to stay ahead is to tap into marketing practices that are sometimes overlooked by your competition. It taps into the primary need of an average SaaS customer. billion worldwide.

Scale 111

Scale Marketing SaaS Sales Funnel 111

ChurnZero

JUNE 17, 2022

Use post-onboarding surveys (NPS, CES, CSAT) to confirm. Onboarding sets the tone for a customer’s entire lifecycle. It is here, that the seeds of renewal are sown. Every onboarding task, meeting, communication, and training must serve a single purpose—and that is to get the customer to realize value. Does it provide ROI?

Onboarding 52

Onboarding Metrics SaaS Engagement 52

Chaotic Flow

OCTOBER 8, 2013

SaaS product management professionals should always remember that there are four P’s in marketing , one being product. This is a particularly costly mistake in SaaS and is the root cause of many a SaaS Don’t. The Boundless SaaS Product. What are the boundaries of your SaaS product?

SaaS Payments 200

SaaS Payments Payment Methods Payments Payment Services 200

ChurnZero

NOVEMBER 2, 2018

NPS – which is sometimes referred to as the “ The Ultimate Question ” – is a customer satisfaction benchmark that measures how likely your customers are to recommend your business to friends, colleagues, and other contacts. Then to get your NPS, you take the percentage of Promoters and subtract the percentage of Detractors.

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Simplicity is the name of Joint Success Plan game.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

SaaStr

NOVEMBER 19, 2019

In this session, hear from three women who founded, funded and are leading WebPT, one of the nation’s fastest-growing SaaS companies in the specialty electronic medical record sector. Learn what it takes to create your own category, achieve scale in a niche SaaS vertical and how it requires more than just discovering an unmet need.

Scale 169

Scale SMB VP of Engineering Leadership 169

ChurnZero

DECEMBER 6, 2021

All SaaS companies can expect some level of customer churn. These are just a few of many possible reasons a SaaS company might see customers leave. These are just a few of many possible reasons a SaaS company might see customers leave. Some might feel the software doesn’t meet their needs, so they look for another solution.

Churn 52

Churn Retention Software Review Trends 52

User Pilot

JUNE 8, 2022

Almost every department in SaaS businesses needs to access product analytics data. If there’s stagnation (or worse — a drop), you have to immediately take action and find out what caused the leak to be able to patch it up. Ready to dive into product management analytics? Let’s get started! Who needs product management analytics?

Data 52

Data Management Customer Lifetime Value Underperforming Technical Team 52

ProfitWell

AUGUST 5, 2019

By taking a walk in the B2B buyer’s shoes, you’ll better understand the consumer’s mindset, and if you’re perceptive ( if you’re reading this you already are ), you’ll start identifying the pain points you can help alleviate. Discounts and special attention from Sales can make quite an impact at this key decision point in the funnel.

B2B 97

B2B Strategy Marketing Scale 97

Chart Mogul

JULY 1, 2020

Also, B2B customers are not as easy to convince to respond to surveys or click on CTA buttons as regular consumers are. We have to do everything it takes to understand their needs, expectations, challenges, and issues so that we can best support them. I recommend you film or take voice recordings during your customer interviews.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

ProfitWell

MARCH 11, 2020

Creating effective marketing campaigns, R&D strategies, and sales processes require a clear and consistent understanding of your customers. But, while adding customers to the ship is great for ticket sales, it's not going to prevent the boat from tipping over in the long-term. How fast is it happening? They just started.

Retention 52

Retention Metrics SaaS Payments Underperforming Technical Team 52

Full Session

NOVEMBER 6, 2022

FullSession is our comprehensive, cloud-based, SaaS web analytics platform you can use to optimize your website, landing page, or web app. Image source: G2. Mixpanel is a real-time behavioral analytics tool. You can use it to collect valuable user engagement data. It helps you understand what drives conversions to get more paying customers.

Software Review 52

Software Review Underperforming Technical Team Business Technical Review 52