User Pilot

MAY 1, 2024

In this post, we’ll cover the most important things you need to know about building a successful community without wasting your precious resources. This way, you can use your resources efficiently. Consider these platforms if your community’s purpose is centered around detailed queries, knowledge sharing, or varied topics.

Branding 59

Branding Social Media Acquisition Advertising 59

User Pilot

APRIL 29, 2024

A smooth customer onboarding process is key for any SaaS company, and in-app help can be a real game-changer. Context-sensitive help and in-app help are both methods in SaaS to assist users but they serve different purposes and are delivered in different ways. What is contextual sensitive help? Why is in-app support important?

SaaS 52

SaaS Onboarding AI Search Mobile 52

User Pilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business.

Metrics 93

Metrics Customer Lifetime Value Data Analysis Engagement 93

User Pilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. Read on to learn: Behavior metrics to track. Metrics to track when conducting behavior analytics: User activation rate. Select the relevant metrics for tracking user behavior. Ready to start tracking user behavior for your SaaS?

SaaS 92

SaaS User Experience Churn Retention 92

User Pilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. TL;DR A resource center provides tailored content to aid users in problem-solving your product.

AI Search 94

AI Search Software Review SaaS AI 94

User Pilot

JULY 13, 2022

The Reforge blog helps product managers with topics like analytics , team management and development, product leadership , or product strategy. Product Plan blog offers insights into a full spectrum of product management topics like leadership, product discovery , and data analysis. SaaS Product Adoption: The Ultimate Guide.

Technical Review 96

Technical Review Management Leadership Systems Review 96

User Pilot

DECEMBER 23, 2023

It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention. The metric shows teams how valuable their product is in the users’ eyes.

Retention 89

Retention Customer Lifetime Value Social Media Churn 89

ChurnZero

MAY 4, 2023

Companies operating in the SaaS space also stand to gain by borrowing a page from this playbook and striving to build a community online. Research suggests SaaS companies that foster online customer communities strengthen key metrics that are important to Customer Success.

Development Team Review 98

Development Team Review Technical Review SaaS Scale 98

Baremetrics

OCTOBER 12, 2021

Your SaaS business needs a solid system for finding qualified leads and converting them to customers if it will survive and thrive. Check our own Baremetrics free trial here and start keeping track of your trial metrics. Use Baremetrics to monitor your business metrics. of businesses struggle with lead generation.

Payment Methods 98

Payment Methods SaaS Payments Payment Services Sales Hiring 98

ChurnZero

MAY 26, 2021

Thousands of user-created Slack communicates exist that allow people to virtually meet and discuss a certain topic or practice. These workspaces are used to discuss emerging CS topics, share best practices and resources, and even provide networking and job posting capabilities. . Future of SaaS.

Customer Success 86

Customer Success Leadership Onboarding Communication 86

Kellblog

FEBRUARY 20, 2022

A few weeks back, I sat down with Jonathan Corrie , cofounder and CEO of Precursive — a Salesforce-native professional services (PS) delivery cloud that provides PS automation, task, and resource management — to discuss one of my favorite topics, the role of professional services in today’s SaaS businesses.

Compensation 77

Compensation Marketing SaaS Consulting 77

User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. Tracking the metrics helps you improve your onboarding process and retain more customers.

Onboarding 83

Onboarding Metrics Retention Scale 83

Baremetrics

JUNE 28, 2021

Many SaaS subscription products launch with prices far below their potential value. Price Optimization in SaaS: An Introduction This introductory article covers topics relevant to price optimization for subscription businesses. Price Optimization in SaaS: What Does Churn Tell Us? Maybe they do this to encourage sign-ups.

Pricing 59

Pricing SaaS Subscription Payment Features 59

User Pilot

OCTOBER 24, 2023

There are multiple ways to identify dormant users: Monitoring product usage, tagging core features, or tracking critical events to measure product usage metrics and see what users are disengaging. Sending in-app surveys and segment those users who report hardships with the product, express dissatisfaction, or rate your SaaS product low.

Customer Lifetime Value 86

Customer Lifetime Value Software Review Retention Engagement 86

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). In the language of SaaS, I churned. In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks. Is There an Ideal Churn Rate for SaaS?

Benchmarks 123

Benchmarks Churn Payments SaaS Payments 123

CustomerSuccessBox

SEPTEMBER 20, 2021

CustomerSuccessBox is an outcome-driven Customer Success software for B2B SaaS, which helps maximize retention, drive product adoption, and grow revenue for your B2B SaaS. Role of Customer Success Manager in a SaaS Company. The other topics covered are sales, marketing, growth, support, and more. CustomerSuccessBox.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. Our Guiding Principle: Our Software and SaaS Community Must Be Good for You in Order for It to Succeed.

SaaS Payments 133

SaaS Payments Payment Solutions Merchant Services Software Review 133

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? Key metrics to track at each stage. There are multiple product and marketing metrics to track at each stage of the funnel. When creating marketing content , focus on the middle and bottom-of-the-funnel topics as they drive the most conversions. Its different stages.

Social Media 89

Social Media Sales Funnel Acquisition Retention 89

OPEXEngine

JUNE 11, 2020

Every few months I take a look at the top read blog posts on OPEXEngine, to make sure I have a solid understanding of the topics that you are looking for more insight on. And month after month, I see some of the same topics come to the top of the list. Best SaaS Blog Posts You Shouldn’t Miss.

SMB 59

SMB SaaS Benchmarks Subscription 59

ChurnZero

JANUARY 25, 2024

With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. In 2024, tracking these metrics and demonstrating their impact are essential skills for CS professionals.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

OPEXEngine

MARCH 9, 2022

R&D is the backbone of any SaaS company, yet to many CFOs, it is still a black box. Most companies track R&D as a % of revenue, and maybe a few metrics about activity, but few CFOs can answer the question of what’s the ROI on their R&D investment. We looked at fast growth and slow growth SaaS companies.

Software Review 59

Software Review Development Team Review Technical Review Outsourced Development 59

User Pilot

MARCH 25, 2024

Product tours are very common in SaaS products. In the product tour, add links to relevant resource center modules for more in-depth guidance. To evaluate your product tours, track onboarding metrics , and collect user feedback via in-app surveys. We also show you a few good product tour software tools. Ready to dive in?

Software Review 52

Software Review Onboarding SaaS AI 52

Chart Mogul

JULY 28, 2023

Four experts from the SaaS world sit down to discuss sales tech stacks, evolving your sales team, and some common mistakes organizations make building sales teams and purchasing software. This post will focus on insights from three main topics: Tech stack advice for early-stage businesses. What metric are you trying to change?

Scale 52

Scale Sales Hiring Scaling Sales 52

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. In this article, we’ll offer some tips for a winning customer engagement SaaS strategy. Next, we’ll share six keys to effective SaaS customer engagement.

Engagement 96

Engagement Strategy SaaS Scale 96

OPEXEngine

AUGUST 23, 2022

Our August SaaS conversation focused on high performance in R&D, with OPEXEngine CEO and Founder Lauren Kelley hosting Bain Expert Partner Rob Levy for an energizing discussion on this critical topic. Top R&D KPIs Every SaaS Company Should Track & Benchmark. Source: 2022 OPEXEngine BenchmarkEngine™. Financial KPIs.

Outsourcing Services 59

Outsourcing Services Technical Review CTO Coach Software Review 59

Intercom, Inc.

DECEMBER 28, 2022

After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. This year, we saw savvy support teams arm up with the right tools, technology, and resources to not just survive but ultimately thrive in 2022 and beyond. And breathe! Intercom for Enterprise.

Technical Review 118

Technical Review Scale ChatGPT Innovation 118

Baremetrics

OCTOBER 10, 2021

Read on for our 5 tips on creating inbound links for SaaS business. Your SaaS company likely uses a CRM and/or payment processing software, and the data required to compute these core metrics can be all over the place. Whatever marketing strategy you choose, use Baremetrics to monitor your sales data.

SaaS Payments 111

SaaS Payments Engineering Payment Methods Payment Solutions 111

CustomerSuccessBox

MAY 18, 2022

A dedicated AI-powered customer success platform aiding SaaS firms to onboard, retain, upsell and drive MRR. Being one of the thought leaders in the niche, Puneet Kataria has incredible insights to share on the topics in the domain. If you are someone working in a SaaS startup, this blog has excellent thoughts to share with you.

Customer Success 52

Customer Success Scale Technical Review AI Search 52

User Pilot

NOVEMBER 19, 2023

It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? This article answers your questions with proven cross-selling strategies and examples from top SaaS companies. Cross-selling comes with multiple benefits for SaaS companies.

Strategy 81

Strategy Customer Lifetime Value SaaS Business 81

User Pilot

FEBRUARY 6, 2023

Then, create resources that help answer those questions. After collecting data, diagnostic analytics uses data mining to interpret the metrics and make sense of the “why” behind them. What topics or issues come up often? Create educational materials that support on these topics and add them to your resource center.

Artificial Intelligence 97

Artificial Intelligence Data Software Review Machine Learning 97

Baremetrics

MARCH 15, 2021

Now let us have a look at the best business reporting solutions for SaaS businesses and how they can assist you in effective decision making. It tracks all subscription-related metrics such as Monthly Recurring Revenue (MRR) , Customer Lifetime Value (LTV), Churn Rate , etc. Table of Contents. Sisense pricing: Available on request.

SaaS Payments 98

SaaS Payments Payment Methods Payment Solutions Payments 98

ProfitWell

AUGUST 6, 2020

Remember the other day when we were talking about bananas and value metrics? TLDR: We established the importance of having a value metric, which is what you charge for example, per 100 videos or for a banana’s case… how filling the fruit is. If you’re going to use a value metric, you might as well use a value-based pricing strategy.

Pricing 87

Pricing Strategy Technical Review B2B 87

OpenView Labs

MAY 17, 2020

Outlined below is a collection of key financial and capital market resources from the week ending 5/15. . Much like the conclusion that high growth begets high valuations because enterprise SaaS companies have large markets, sticky revenue and have always generated large, predictable cash flows at scale.

Scale 52

Scale Marketing Technical Review Government 52

Incredo

JULY 14, 2019

Whether you are a startup owner, a manager of a growing business or the CEO of an established company, you might find yourself asking questions like “ Should our SaaS subscription model be monthly, annually or both ?” History of the subscription pricing model: From newspapers to the rise of SaaS subscription. Key finding?

Payment Features 184

Payment Features SaaS Payments Payment Methods Payment Solutions 184

Baremetrics

JUNE 2, 2021

Segmenting customers and target markets is a hot topic for today's marketers. Our customer segmentation tool lets you divide your customers by any metric you choose. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Try a free 14-day trial now.

Market Segmentation 97

Market Segmentation Marketing Churn Market Research 97

Andreessen Horowitz

OCTOBER 12, 2023

Defining these metrics correctly can be the difference between a successful implementation and “death by pilot.” For example, Jeri Koester, Chief Information & Digital Officer at Marshfield Clinic Health System, told us that she prioritizes physician satisfaction, even over more traditional metrics like revenue lift.

Healthcare 112

Healthcare AI Payments Enterprise 112