OPEXEngine

AUGUST 23, 2022

Lauren and Rob shared a range of benchmarks that executive management should consider to accurately assess R&D ROI and resource allocations. . Tech Debt: every agile company has technical debt, which is fixable problems with software that were not fixed before release.

Outsourcing Services 59

Outsourcing Services Technical Review CTO Coach Software Review 59

OPEXEngine

AUGUST 31, 2021

Tech debt refers to the cost of redeveloping existing products and code that wouldn’t otherwise be able to scale or evolve over time to meet shifting consumer needs. And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams. Why tech debt matters.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

OPEXEngine

AUGUST 31, 2021

Tech debt refers to the cost of redeveloping existing products and code that wouldn’t otherwise be able to scale or evolve over time to meet shifting consumer needs. And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams. Why tech debt matters.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

User Pilot

NOVEMBER 23, 2023

TL;DR Hard skills, like technical knowledge, are job-specific and enable product managers to perform their core responsibilities. Thanks to prioritization skills, product managers make sure that the time and resources are allocated to the initiatives that deliver the biggest impact. What’s the difference?

Management 100

Management Technical Review SaaS Data Analysis 100

User Pilot

APRIL 6, 2023

Overengineering leads to longer development times, higher costs, technical debt, and problems achieving the PMF. The upkeep of complex infrastructure will require more effort and resources. Greater technical debt Overengineering is like building a house with all the best fittings and furnishings but no solid foundation.

Underperforming Technical Team 101

Underperforming Technical Team Management Interviewing Scale 101

User Pilot

NOVEMBER 21, 2023

Technically not, but it helps a lot to have one, and you will find out why from this article! Train the customer support team on the product and give them time to develop support resources. To start with, ensure that they know the technical details of the product so that they know how to assist the customer.

Underperforming Technical Team 98

Underperforming Technical Team Sales Recruiting Social Media Market Research 98

Baremetrics

MAY 7, 2019

Bootstrapping vs VC, debt vs equity, profitability vs hyper-growth, sustainability vs substantial exits, the list goes on. For Companies A, B, and C, they all exchanged equity for capital, leveraged debt, and used profits from customers to fund their startup. in debt to buy out investors to focus on independence and profitability.

Finance 111

Finance Startup SaaS Payments Payment Methods 111

Intercom, Inc.

NOVEMBER 17, 2020

That intense focus means we are careful not to spend precious time and resources over-engineering our solutions. It’s how we weigh up our options and choose to allocate the resources available to us at any given time, and it frees us to spend time on the important things. But what happens when those choices start to catch up with us?

Engineering 151

Engineering Outsourced Development Benchmarks Scaling 151

Casey Accidental

MARCH 29, 2022

Non-sexy things include general user experience improvements, performance, developer velocity, infrastructure, technical debt, and, fortunately less than it used to be, growth. After all, you’re spending less resources on value to customers in the short-term whenever you look inward at internal tools.

Investment 139

Investment Underperforming Technical Team User Experience Scale 139

SaaStr

JUNE 27, 2019

We also invested around those field account executives, more technical sales, pre-sales and eventually, customer success and post sales. Your sales and marketing spend go toward those field sales reps and technical pre-sales folks. And finally, enterprises will likely have a significant amount of technical debt.

Scale 171

Scale Enterprise Scaling Sales Hiring 171

User Pilot

JULY 9, 2023

On-demand customer support resources will reduce support costs and help users overcome difficulties whenever they arise. This will allow you to build a well-designed product the first time around and help you avoid UX debt or expensive re-writes further down the line. Userpilot ’s resource center. Card sorting technique.

User Experience 90

User Experience Onboarding AI Technical Review 90

BetterCloud

JULY 2, 2020

As technical pros, we can translate users’ requirements to application functionality. The HR system would connect to your identity resource and then populate to all other apps. Layton: Lesson: Don’t underestimate your amount of technical debt. Be proactive and listen to your organization.

Technical Review 59

Technical Review Systems Review Engineering Innovation 59

SaaStr

JULY 9, 2019

We simply do not have the resources to compete, or the market size to compete. Often we have to manage this lean situation where we have limited resources, and we need to make sure that we iterate until we get to the answer. We had built an immense amount of technical debt. Product/market fit. We had to sell it first.

Scale 159

Scale Sales Recruiting Scaling SaaS Payments 159

ChurnZero

OCTOBER 22, 2020

Your choice will largely depend on your scope, budget, resources (expertise), and timeline for the software – this is obvious. The very flexibility offered by in-house development often leads to complexity and technical debt, which slow down your delivery velocity. […] So, you’re still locked in, albeit to your own solution,” explains Hohpe.

Software Review 59

Software Review Technical Review Outsourcing Services Customer Success 59

Valuize Consulting

MAY 26, 2022

Don’t make the mistake of piecing this team together with resources and frameworks from your Marketing or Sales Operations. Your Customer Success Operations team is tasked to serve your whole client base and generate a higher ROI for your organization; they must be enabled and empowered with the proper resources to do so.

Technical Review 52

Technical Review Scale Systems Review Customer Success 52

Stax

FEBRUARY 28, 2024

It’s a good idea to also ask what resources a potential partner has to assist with troubleshooting, such as webinars, guides, and video tutorials. This is the process of automating the communications and actions taken to remind customers of their outstanding payments and to encourage them to settle their debts within the specified terms.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Sales Hacker

SEPTEMBER 18, 2020

Simplicity: Choose the option that will incur the least amount of strategic, process, and technical debt. Lastly, prepare the team to have resources helping the field reinforce concepts. Alignment: You need to be able to gain buy-in from multiple stakeholders who may not agree with each other. Invest in Growth via Enablement.

Technical Review 121

Technical Review Development Team Review Systems Review Engineering 121

Intercom, Inc.

JULY 19, 2018

Engineers inherently know that when tech debt piles up, you need to invest in fixing it. The exact same is true for relational debt. Reading and resources for engineering leaders. Jean: Every engineer understands that when the technical debt gets bad you need to chip away at it. You need to invest in it.

Engineering 135

Engineering Leadership Software Review Technical Review 135

OpenView Labs

APRIL 12, 2019

Nor did we have a pure technical co-founder (I’ll contrast this to the next example and share the differences of starting from nearly the same position). There is a binary feeling that comes from making those first few technical hires. They inherit a codebase that inevitably comes with a high amount of technical debt.

CTO Hire 64

CTO Hire Investment New CTO CTO 64

Casey Accidental

JANUARY 14, 2019

These are frequently resourcing e.g. not enough Android engineers, cross-department collaboration or lack thereof e.g. no SRE support next quarter, technical or design debt, et al., They can be relationship based or based on location for distributed teams. Resist the urge to edit the choices directly as a leadership team.

Sales Hiring 87

Sales Hiring Scale Leadership Technical Review 87

OpenView Labs

NOVEMBER 12, 2020

The increase in ARR from a price increase directly leads to higher gross margin and a lower CAC payback, giving SaaS companies the opportunity to put even more resources back into sales and marketing. It also doesn’t reward basic product hygiene and paying down technical debt. ” Easy to say, hard to do.

Benchmarks 52

Benchmarks Scale Technical Review SaaS 52

Intercom, Inc.

JANUARY 12, 2021

So when it comes to building your technical strategy, you need to assess each component in relation to what success will look like for your business. The top ten technical strategies to avoid. At Intercom, we call this “ Run Less Software ,” and it’s part of our technical strategy of being technically conservative.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

Chart Mogul

MAY 8, 2018

The bottom line is this: collecting and making sense of customer feedback at scale is a resource-intensive process. Downsides like supporting the custom feature in future versions, fixing bugs, and the technical debt incurred by having such a feature as part of the codebase etc. Following up is key (source: canny.io).

Scale 65

Scale Technical Review Subscription Payment Features 65

User Pilot

JULY 14, 2023

They are resource intensive, complex to implement, and can lead to technical debt. Resource intensive: managing different versions of the software requires considerable resources. Fake door testing Fake door testing is the least labor or resource-intensive way of testing your feature ideas.

AI 97

AI User Experience Software Engineering Software 97

SaaStr

AUGUST 28, 2020

Where does Hilary see operational debt the most? You could also have things like professional services, or managed services, you could have all of your technical support and more of your call center support operations as well, which to me are different disciplines and skillsets in their own right. Hilary Headlee: Sure.

Scale 159

Scale Sales Hiring Sales Technical Advisors 159

Navint

OCTOBER 30, 2019

Without a connected CPQ, Billing, CLM (Customer Lifecycle Management) and ERP (Enterprise Resource Planning) system combined with process and operational change, businesses risk revenue leakage, churn, reporting issues, manual process overload, SKU proliferation, billing disputes and more.

Operational efficiency. 14

Operational efficiency. Healthcare Consulting Technology 14

CloudGeometry

APRIL 13, 2023

Then, focus on putting in more processes and resources to improve the product, infrastructure, management, security, and everything tied to platform operations. Establishing more robust processes with more unambiguous management of resources. Establishing more robust processes with more unambiguous management of resources.

DevOps as a Service 130

DevOps as a Service Outsourcing Services Outsourced Development Cloud 130

User Pilot

AUGUST 5, 2023

When all teams have access to the information about planned features, they are in a better position to develop consistent resources to support them. This could be marketing collateral and sales materials to drive customer acquisition , onboarding flows to ensure their adoption , and technical documentation to support users.

Data 98

Data Technical Review SaaS Software Review 98

Intercom, Inc.

OCTOBER 13, 2020

Those companies need to spend a lot of time considering problems that will occur when a system has millions of users, and have to think carefully about ML tech debt given their scale. Reading papers about how Google or IBM build their ML products, it’s easy to think only the very largest companies can afford to productize machine learning.

Artificial Intelligence 281

Artificial Intelligence Machine Learning Underperforming Technical Team Development 281

Intercom, Inc.

NOVEMBER 9, 2022

As companies become more established, they naturally start allocating their resources based on the needs of their most profitable customers, on building reliable features that can quickly return their investments and increase profits. No need to get saddled with historical tech debt or antiquated third-party tools.

Innovation 226

Innovation Scale Startup Government 226

SaaStr

AUGUST 5, 2020

debt ventures. Are you technical? For example, a humble operator, this is a group of founders who are very strong in execution, is very gritty, very resourceful, and also all tend to be humble. Both of them score very high on humility, scrappiness and resourcefulness, and also grit. I started Basis Set Ventures in 2017.

Technical Review 143

Technical Review Payment Methods Travel Development Team Review 143

CloudGeometry

FEBRUARY 7, 2022

On the technical side of the coin, this means one-to-many, loosely-coupled deployable code with higher flexibility, portability, security, and operational transparency. This allows an organization to enjoy the benefits of several tenants pooling resources while enforcing security and restricted access.

Well Architected Framework 130

Well Architected Framework SaaS AWS Construction 130

SaaStr

APRIL 30, 2022

That’s one of the rarest resources you guys have. Or are they spending their time on technical debt and trying to adapt to all the things you’re trying to launch all across the world? So I’d like to leave you with one question today. Are they spending their time on building new products?

SaaS Payments 229

SaaS Payments Metrics Payment Methods Scale 229

SaaStock

MARCH 20, 2019

Botify offer a unified, data-driven, and user-friendly marketing suite that combines technical SEO, content, and real rankings. With Eyrus , stakeholders on construction projects have the ability to collect automated data, and improve the delivery, resource management, safety, and efficiency of their projects. Founded: 2007.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

ProfitWell

OCTOBER 23, 2019

As Lincoln Murphy writes on Sixteen Ventures : "Companies generally end up diverting resources from the customers with Success Potential who could actually benefit from their attention to those that, regardless of effort, will not be successful.". Closing the wrong deal is a very real problem for SaaS companies.

Churn 56

Churn Payment Methods Payment Services SaaS Payments 56

SaaStr

SEPTEMBER 13, 2020

But did you end up with certain types of product feature gaps and technical debt because it wasn’t an area you were focused on? And when you have a profitable business, you have the opportunity to do M&A, and actually do that M&A with … We did M&A with debt. Henry Schuck: Yeah, totally. Henry Schuck: Yep.

Sales Hiring 153

Sales Hiring Scale Payments Cloud 153

Neil Patel

MARCH 2, 2021

Advertising costs Cost of your marketing team Cost of your sales team Creative costs Technical costs Publishing costs Production costs Inventory upkeep. Businesses can use it to allocate resources and funds, strategize marketing campaigns, and guide them in their hiring and salary process. What Goes Into Customer Acquisition Costs?

Acquisition 145

Acquisition Metrics Customer Lifetime Value Advertising 145