User Pilot

APRIL 15, 2024

In-app support strategies to eliminate them. Increased retention. Resource center analytics. Provide multiple support options with a resource center. Ready to track, understand, and address customer pain points for your SaaS? This section explores both strategies. Six common customer pain points.

Communication 104

Communication SaaS Payments Payment Solutions Payment Methods 104

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards.

Social Media 95

Social Media Data SaaS Scale 95

User Pilot

DECEMBER 23, 2023

New user retention is essential for product success. It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention.

Retention 96

Retention Customer Lifetime Value Social Media Churn 96

SaaStr

APRIL 1, 2023

The 4 things you need to win as a SMBTEch startup are: Efficient GTM Commitment to customer success Product strategy that drives strong net dollar retention and grows your existing customer base Patience Of course, this is by no means comprehensive. GTM + customer success + product strategy has to tie together.

Scale 188

Scale SMB Merchant Services Payment Methods 188

User Pilot

NOVEMBER 2, 2023

You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. Most companies use all 3 strategies to some extent.

Strategy 102

Strategy Marketing Social Media AI Search 102

User Pilot

JANUARY 28, 2024

The activation rate reflects the effectiveness of the onboarding process and product experience , critical for user retention. Free-to-paid conversion rate indicates the effectiveness of product value proposition, pricing, and user engagement strategies. How to select the right key performance indicators for your SaaS company?

Metrics 104

Metrics Customer Lifetime Value Business SaaS 104

User Pilot

MARCH 29, 2024

You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Ineffective marketing/poor marketing strategy. Lack of help resources. Offer self-service support with a resource center. Wrong acquisition channels.

Scale 103

Scale Sales Funnel Onboarding Retention 103

SaaStr

JUNE 17, 2023

In the ever-evolving landscape of SaaS, Venture Capital, Bootstrapping, and Valuations – understanding market trends and investment patterns is critical. We’ll also examine how public markets currently influence the SaaS industry and unpack the elevated CIOs’ role in budgeting for SaaS products.

Venture Capital 205

Venture Capital Scale Technical Review Software Review 205

SaaStr

JUNE 7, 2023

Scaling a tech startup doesn’t come easy, and when you’ve tried all the conventional SaaS advice, it might be tempting to give up. To finally break out of slow progress, WorkRamp had to change its strategy. You Should Have an 80%+ Gross Margin in SaaS.” In one year, WorkRamp improved gross retention by 11%.

Scale 191

Scale Scaling SMB Marketing 191

User Pilot

JULY 31, 2023

Looking to power up your retention marketing strategy? Everybody in SaaS knows it’s relatively easy to attract users. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Provide self-service support with a resource center.

Retention 97

Retention Strategy Marketing SaaS 97

User Pilot

NOVEMBER 27, 2023

Wondering how churn rate vs retention rate are different? Both metrics are important to track if you want to implement a successful product retention strategy. Other important metrics related to churn and retention efforts. Ways to analyze churn and improve retention rates based on the data.

Churn 90

Churn Retention Benchmarks Customer Lifetime Value 90

User Pilot

OCTOBER 30, 2023

As SaaS categories become increasingly competitive, customer retention optimization emerges as the key differentiator between thriving and fading companies. However, with a good product and a combination of the right retention strategies, it’s possible to retain a high percentage of your users.

Retention 95

Retention SaaS Churn Engagement 95

User Pilot

APRIL 26, 2024

Customer success is a core growth driver for any SaaS business. The SaaS market is crowded with tons of similar products and the best ones that stand out are those who delight their customers regularly. We have created an ultimate guide that will serve as a blueprint for SaaS owners to maximize SaaS customer success in 2024.

Customer Success 52

Customer Success Customer Lifetime Value SaaS Churn 52

User Pilot

DECEMBER 6, 2023

Do you really need another growth strategy ? It explains what experience-led growth is and how it’s different from other growth strategies. It also covers its main benefits and drawbacks and shows how to implement it in your SaaS. One measure that can help you prevent churn is in-app support through a resource center.

Customer Lifetime Value 84

Customer Lifetime Value Scale Underperforming Technical Team Retention 84

Stax

FEBRUARY 21, 2024

For modern Software as a Service (SaaS) companies, the automobile is replaced by primarily digital and cloud-based solutions and software. And because of the digital nature of SaaS businesses and their subscription-based business models, the ability to collect data on how the company is performing is easier and faster than ever.

SaaS Payments 88

SaaS Payments Payments Payment Services Stax 88

User Pilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

SaaS Payments 94

SaaS Payments Management Customer Lifetime Value SaaS 94

User Pilot

APRIL 22, 2024

More and more established businesses – even outside the SaaS industry – have transitioned to product-led growth. TL;DR Product-led growth strategy is a business model where the product is the primary driver of engagement, retention, and acquisition. Calendly acquires customers through its viral loop.

Strategy 78

Strategy Education User Experience Acquisition 78

User Pilot

OCTOBER 24, 2023

When it comes to product-led growth , SaaS companies need to get everything details right. In this guide, we’ll be going over what usage-based pricing is, the benefits of a usage-based pricing model, different types of usage-based pricing, and a few examples from SaaS companies that have effectively deployed this strategy!

Pricing 103

Pricing Payment Solutions SaaS Payments Payments 103

User Pilot

JANUARY 8, 2024

This article shows you: 16 proven strategies for SaaS. Examples show how successful SaaS companies are using these strategies. It’s the bridge between the sales process and long-term customer retention. This increases product adoption and sets the stage for long-term user retention.

Onboarding 98

Onboarding SaaS ChatGPT Retention 98

User Pilot

FEBRUARY 22, 2024

This guide will go over 10 best practices that will help you improve product engagement , nurture customer relationships, and increase retention rates! An effective customer communications strategy will help you increase customer engagement , nurture existing relationships, and retain users for longer. User retention.

Communication 104

Communication Outsourcing Services Strategy Payment Solutions 104

User Pilot

MARCH 21, 2024

But what strategies can you follow to boost product engagement at every stage of their journey? Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. It can improve customer retention , lifetime value, revenue growth, and product development.

Strategy 104

Strategy Software Review Social Media Engagement 104

User Pilot

MARCH 12, 2024

Sales activity metrics, however, only focus on a company’s sales strategy-related activities , such as prospecting, lead generation, and conversion rate. 14 activity metrics to track for a SaaS product Your SaaS company is unique, so it only makes sense that all metrics won’t have the same level of importance.

Metrics 104

Metrics Scale Customer Lifetime Value Business 104

User Pilot

FEBRUARY 25, 2024

Predictive analytics are driving business decisions such as product and marketing strategy. Personalized experiences are becoming standard in the SaaS world. More users are adopting micro-SaaS products for the specialized value and low cost that they offer. Answer FAQs with self-service resource centers.

SaaS Payments 104

SaaS Payments Trends Payment Solutions Payment Methods 104

User Pilot

JANUARY 7, 2024

You’ll also learn seven solid strategies for boosting SaaS growth , regardless of your company stage. Strategies to improve your company’s revenue growth rate: Decrease friction in the conversion funnel and spot ways to drive high revenue growth. Improve retention to increase customer LTV and future revenue growth rate.

Revenue 105

Revenue SaaS Churn Onboarding 105

User Pilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Retention 98

Retention Automotive SaaS Customer Lifetime Value 98

User Pilot

OCTOBER 24, 2023

That said, we’re going to go over what resurrected users are, how you can identify dormant users, as well as explore tactics to improve customer retention. TL;DR Resurrected users are individuals who were previously inactive but are now re-engaged as a result of a targeted retention strategy. Current user retention.

Customer Lifetime Value 93

Customer Lifetime Value Software Review Retention Engagement 93

User Pilot

AUGUST 14, 2023

Are you struggling with creating an effective growth marketing strategy? With more players entering the SaaS market and the growing use of digital technology in marketing, traditional marketing alone cannot sustain your business. Retention: Users keep making repeat purchases after their initial subscription payment.

Growth Marketing 97

Growth Marketing SaaS Payments Strategy Payment Methods 97

User Pilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. Create data-driven product strategies. Retention rate. Ready to start tracking user behavior for your SaaS? It helps you understand which features are most and least popular, guiding development resources towards what matters most to customers.

SaaS 99

SaaS User Experience Churn Retention 99

User Pilot

APRIL 3, 2024

PLG and SLG differ in focus: PLG centers on product appeal for growth, while SLG relies on sales strategies and personal interactions. ” Analyze direct and indirect competitors’ successes and failures, refining your strategy to enhance your product’s market position.

Innovation 97

Innovation Payments Strategy Payment Solutions 97

User Pilot

OCTOBER 5, 2023

Reducing the CAC payback period can help SaaS companies boost their financial performance and drive growth. This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions. Let’s break them all down.

SaaS Payments 104

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 104

User Pilot

NOVEMBER 7, 2023

In SaaS, acquiring customers through marketing is not enough for sustainable growth. That said, we’ll go over how to build a strong customer engagement strategy that cultivates trust and unlocks product growth. Design an engagement tactic for every touchpoint in the customer journey, and pull everything together into a strategy.

Engagement 99

Engagement Strategy Marketing SaaS 99

User Pilot

FEBRUARY 20, 2024

TL;DR A data product roadmap is a product development strategy where the product manager and their team use insights from various data sources to inform decisions. Thus, it has a higher chance of ensuring user satisfaction and retention. Register now to access all the key insights.

Data 102

Data Customer Lifetime Value Software Review Churn 102

User Pilot

JANUARY 3, 2023

Ready to double down on customer retention automation? Shortly, you’ll learn: Why retention automation should be the focus of every SaaS company. 8 retention automation strategies. Three of the best customer retention software to use. Three of the best customer retention software to use.

Retention 98

Retention Customer Lifetime Value SaaS Scale 98

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Use loyal users and growth loop strategies to bring in new users.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

MARCH 25, 2024

Whether you’re planning your exit, seeking VC funding, or setting up ESOPs, a SaaS valuation is a must. Our article: Explains different SaaS valuation methods. Shows how to leverage PLG strategies to boost the value of your SaaS business. Want to learn how Userpilot can help you improve your SaaS valuation?

SaaS 102

SaaS Customer Lifetime Value Acquisition Metrics 102

User Pilot

APRIL 24, 2024

This includes the SaaS industry too. In this article, we explain: Why investing in AI in SaaS is a must. TL;DR AI helps SaaS teams improve productivity by automating repetitive tasks. This enables SaaS teams to adjust strategies promptly for optimal performance. How to implement AI to build better products.

AI 68

AI Artificial Intelligence SaaS Generative AI 68

User Pilot

JANUARY 16, 2024

TL;DR A customer onboarding process flow chart is a visual tool that outlines the key stages of customer onboarding , aiding SaaS teams in creating consistent and effective onboarding experiences. Providing continuous support through various channels, including self-serve resources , improves the overall customer experience.

Onboarding 101

Onboarding AI Retention Scale 101