SaaStr

DECEMBER 5, 2023

You also need dedicated resources across your organization — marketing, customer success, product, legal, and finance. As you grow bigger and start building out the organization, typically when you cross Series B+, you begin to specialize around Commercial, Mid-Market, and Enterprise. Let’s look at the why, the when, and a warning.

Scale 182

Scale Enterprise readiness compliance Enterprise 182

User Pilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? Measure user adoption by tracking metrics like user adoption rate, time-to-value , onboarding completion rate, daily and monthly active users, feature usage , and CLV. TL;DR User adoption happens when users learn how to use a product and discover its value.

Strategy 95

Strategy Software Review Business SaaS 95

Blulogix

DECEMBER 7, 2023

Subscription Billing This blog series is your UBP navigation system, meticulously crafted to guide B2B subscription companies through this paradigm shift. We’ll dive into the compelling case for UBP , demystifying its models and metrics, and equipping you with the tools and strategies to transition seamlessly. Embrace UBP.

B2B 52

B2B Subscription Payment Features Pricing 52

User Pilot

FEBRUARY 27, 2024

This helps SaaS businesses assess the impact of product changes and identify the best time to engage users. Next, define the metrics to track at each stage. Funnel analytics is a research method that helps you understand how users navigate their way through a series of steps or stages in a website or application.

Marketing 95

Marketing Trends Metrics Forecasting 95

ChurnZero

MARCH 24, 2023

1: Is NPS a Customer Success metric? Stephanie Berner: My answer is unequivocally no— Net Promoter Score (NPS) should not be a CS metric. So many CEOs and CROs are searching for a singular metric to measure performance because they’re used to managing sales teams. Here’s why. There are times when NPS is fantastic.

Customer Success 98

Customer Success Technical Review Systems Review Metrics 98

ChurnZero

MARCH 24, 2023

1: Is NPS a Customer Success metric? Stephanie Berner: My answer is unequivocally no— Net Promoter Score (NPS) should not be a CS metric. So many CEOs and CROs are searching for a singular metric to measure performance because they’re used to managing sales teams. Here’s why. There are times when NPS is fantastic.

Customer Success 97

Customer Success Technical Review Systems Review Metrics 97

User Pilot

APRIL 4, 2024

It’s the key to retaining active users and helping them generate maximum value from your SaaS product. That makes it key to understand what product engagement means for your specific offering to track and optimize the right metrics. We’ll also discuss a few ways to improve engagement for SaaS products. Let’s dive right in.

Engagement 52

Engagement SaaS Retention User Experience 52

Intercom, Inc.

DECEMBER 28, 2022

After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. This year, we saw savvy support teams arm up with the right tools, technology, and resources to not just survive but ultimately thrive in 2022 and beyond. Well that was quite the year. And breathe!

Technical Review 118

Technical Review Scale ChatGPT Innovation 118

Baremetrics

JUNE 28, 2021

Many SaaS subscription products launch with prices far below their potential value. That's why we're devoting an entire series of articles to price optimization- specifically for subscription-based businesses. That's why we're devoting an entire series of articles to price optimization- specifically for subscription-based businesses.

Pricing 59

Pricing SaaS Subscription Payment Features 59

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. 80% of your future revenue comes from 20% of existing users.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

NOVEMBER 5, 2023

We also give you a bunch of tips on how to implement it in your SaaS. By delivering valuable products that meet user expectations, SaaS organizations can better retain customers and increase their lifetime value. You can do it by tracking metrics like churn rate or NPS and through qualitative surveys. Book the demo to see how!

Management 101

Management Scale Customer Lifetime Value SaaS 101

SaaSOptics

MARCH 16, 2022

2022 B2B SaaS Trends [Webinar Recap]. There isn’t much that stays the same in the world of B2B SaaS. In this webinar recap, you’ll see the most significant trends in SaaS pricing, subscription management, metrics/analytics, and what they could mean for your business in 2022. Trends in Billing and Pricing .

Trends 98

Trends B2B Scale Payment Features 98

User Pilot

JANUARY 8, 2024

This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. In-app strategies for converting free or trial users to paying customers.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

Baremetrics

OCTOBER 12, 2021

Your SaaS business needs a solid system for finding qualified leads and converting them to customers if it will survive and thrive. Check our own Baremetrics free trial here and start keeping track of your trial metrics. Use Baremetrics to monitor your business metrics. of businesses struggle with lead generation.

Payment Methods 98

Payment Methods SaaS Payments Payment Services Sales Hiring 98

User Pilot

NOVEMBER 26, 2023

Boosting and optimizing the conversion rate is vitally important for all product managers and savvy SaaS owners. CRO analytics is about leveraging quantitative data and analytics to understand how users interact with a product, service, or series of web pages. Using CRO analytics is one of the best ways to drive growth.

Data 100

Data SaaS Trends Churn 100

User Pilot

OCTOBER 11, 2023

Growth is fundamental to every SaaS business: growth experimentation is a way to turbocharge your growth prospects and drive customer success. Finally, utilizing the right growth experimentation framework can help improve conversion (alongside other metrics ) at key touchpoints in your product. Let's get right into it!

Software Review 103

Software Review Onboarding Metrics Data Analysis 103

Sales Hacker

JULY 14, 2023

Another summer week in the books This week, we’re continuing our Founder Q&A Series. Share The GTM Newsletter “I’m an early stage founder looking for resources / templates / examples of SDR and AE enterprise commission and bonus structures that have successfully worked. Subscribe for free to receive new posts and support my work.

Compensation 52

Compensation Sales Hiring Technical Review Metrics 52

User Pilot

OCTOBER 16, 2023

This data is sourced from different marketing channels and tracks a variety of metrics, from website traffic to lead generation, conversions, etc. For SaaS products, this can mean when your users first sign up for a free trial or a freemium account. It starts tracking data from the moment a user first signs up for your product.

Product Marketing 103

Product Marketing Data Marketing Acquisition 103

Intercom, Inc.

APRIL 29, 2021

Just ask any content marketer – they would rather have the resources and the time to focus on both, because to build a strong marketing brand, you need an approach that covers both the awareness and the acquisition. Like, say, merging the idea of a reality TV docu-series with one of the key use cases of a fast-growing B2B startup.

Content Marketing 118

Content Marketing Innovation Scale Marketing 118

OPEXEngine

MARCH 9, 2022

R&D is the backbone of any SaaS company, yet to many CFOs, it is still a black box. Most companies track R&D as a % of revenue, and maybe a few metrics about activity, but few CFOs can answer the question of what’s the ROI on their R&D investment. We looked at fast growth and slow growth SaaS companies.

Software Review 59

Software Review Development Team Review Technical Review Outsourced Development 59

User Pilot

FEBRUARY 10, 2022

Wondering how you can improve the product adoption rate of your SaaS business? Time to value , customer lifetime value , product activation rate, feature adoption rate, and customer engagement score are the 5 most important product adoption metrics to track. What is product adoption in SaaS?

Customer Lifetime Value 98

Customer Lifetime Value SaaS Underperforming Technical Team Software Review 98

Kellblog

JANUARY 30, 2021

I certainly didn’t have “global pandemic” on my 2020 bingo card and, even if I somehow did, I would never have coupled that with “booming stock market” and median SaaS price/revenue multiples in the 15x range. ” In 2020, Cyral raised an $11M series A, led by Redpoint and I announced that I was advising them in March.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

Baremetrics

MAY 4, 2021

These models then feed into the overall financial model for your SaaS business. Adopting this approach provides you with invaluable insights into your subscription-based business, helping you calculate costs, improve budgeting, and allocate resources. Read more: The Best Financial Modeling Software for SaaS in 2021 2.

Forecasting 98

Forecasting Benchmarks Finance Subscription 98

The Angel VC

NOVEMBER 29, 2013

“What gets measured gets done” – it seems like the source of this quote, often attributed to management expert Peter Drucker, isn’t certain, but its meaning is clear and very relevant for every SaaS founder. Depending on the stage that you’re in you’ll want to focus on different metrics.

Scale 190

Scale Startup SaaS Customer Lifetime Value 190

User Pilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. The product adoption process follows a series of stages the user must go through, and they include: Awareness. But what are some product adoption examples you can learn from? Evaluation. Activation. Early adopters.

Technical Review 96

Technical Review Software Review Underperforming Technical Team Education 96

User Pilot

SEPTEMBER 19, 2023

They’re vital tools for SaaS businesses because of how much their usage correlates with financially important metrics like activation, retention , and feature usage. These don’t force the user to sit through a series of screens explaining all your product features in one go. Do you need tools for Product Tour?

Onboarding 52

Onboarding Mobile Education User Experience 52

User Pilot

MARCH 27, 2023

We start by looking at different kinds of analyses and the metrics to track and then explore some practical ways of using each of them to drive various product goals. As a result, both types of analytics use different metrics. This is the main question we tackle in this article. Want to check it out? Book the demo!

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

FEBRUARY 3, 2023

In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Key metrics to track across the customer onboarding lifecycle are the activation rate , conversion rate , customer engagement score , customer satisfaction score , feature adoption score , and expansion MRR.

Education 98

Education Onboarding Customer Success Engagement 98

Blulogix

JANUARY 5, 2024

Importance: Recurring revenue is a key financial metric for subscription businesses. Example: A software-as-a-service (SaaS) company tracks how many customers cancel their monthly subscriptions. Example: A software-as-a-service (SaaS) company tracks how many customers cancel their monthly subscriptions.

Subscription 52

Subscription Payment Features Payment Services Payments 52

User Pilot

DECEMBER 1, 2021

When working with SaaS products, a constant task you’ll find yourself obsessed with is how to increase user adoption. In this blog post, we’re going to learn 7 tested user adoption strategies for SaaS companies including real-life examples. Churn is the enemy of SaaS businesses. Let’s get started!

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Features 98

Baremetrics

JUNE 2, 2021

Our customer segmentation tool lets you divide your customers by any metric you choose. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Customer segmentation involves dividing customers by various metrics, such as expectations or demographics.

Market Segmentation 97

Market Segmentation Marketing Churn Market Research 97

Chaotic Flow

MARCH 25, 2014

My first serious lesson in the criticality of SaaS metrics was about six years ago when I was unexpectedly stumped in a board of directors meeting. At the time, SaaS investors and executives were still getting their heads around the SaaS recurring revenue business model, so there were very few resources to turn to for support.

Metrics 156

Metrics Business SaaS Scale 156

Baremetrics

DECEMBER 7, 2023

Before reading through yet another “Top-29 SaaS billing platforms” feature comparison post, decide how you want the billing tool to play with the rest of your operations stack. This post is part of an ongoing series for SaaS founders and CEOs on setting up their financial stack in a scalable manner.

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

ProfitWell

AUGUST 20, 2020

We've also got data from our B2B SaaS index + why you need to market like a media company. Then we’ll go through metrics to track the success of your customer support. Metrics to track customer support success: Response and resolution time. Listen wherever you get podcasts: Customer support + retention. Number of tickets.

Marketing 105

Marketing B2B Scale Customer Support 105

ChurnZero

NOVEMBER 27, 2019

The Customer SuccessCon event series provides an intimate setting to learn, share best practices and speak freely and openly about the current state of Customer Success. . Metrics Aren’t Just for Board Meetings – The Value of Customer Metrics is Immeasurable . It depends.

Scale 75

Scale Sales Hiring Onboarding Customer Success 75

Sales Hacker

MAY 27, 2021

There’s no SaaS plugin for physical presence. For a lot of organizations, the game plan for going remote amounted to, “Next week the office is closed.”. Going forward, we have to take remote seriously if we want to stay competitive. That means thinking of the sales team as remote-at-heart, not remote-by-default. So, what’s the big deal?

Underperforming Technical Team 111

Underperforming Technical Team Sales Software Review Technical Review 111

Baremetrics

MAY 7, 2019

Company B was funded by a small grant, a loan from the founder’s parents, a seed round, Series A, Series B, and then profits from customers. Company B was funded by a small grant, a loan from the founder’s parents, a seed round, Series A, Series B, and then profits from customers. Stray away from absolutes. “I

Finance 111

Finance Startup SaaS Payments Payment Methods 111