SaaStr

JUNE 17, 2023

In the ever-evolving landscape of SaaS, Venture Capital, Bootstrapping, and Valuations – understanding market trends and investment patterns is critical. We’ll also examine how public markets currently influence the SaaS industry and unpack the elevated CIOs’ role in budgeting for SaaS products.

Venture Capital 206

Venture Capital Scale Technical Review Software Review 206

SaaStr

MARCH 20, 2024

At SaaStr Miami, former Founder’s Fund Partner and CRO of Brex Sam Blond — host of the SaaStr CRO Confidential Podcast — sat down with SaaStr CEO and founder Jason Lemkin for a fireside chat about finding success as a SaaS company in 2024. It’s wasn’t 1 out of 10 companies he spoke with that the fund was really excited about.

Sales Hiring 246

Sales Hiring Sales Recruiting Scale Headcount 246

SaaStr

OCTOBER 17, 2023

When we look at publicly traded companies, there is a direct correlation between NRR and Enterprise value. In SaaS, you have three ways to make that curve stand out. This is applicable at every stage of growth. The First Triple The first triple is one of John’s favorite stages of growth — going from $2M to $6M.

Scale 164

Scale Sales Hiring Customer Success Scaling 164

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? Analytics dashboards are visualization tools that give you an overview of key metrics. It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them.

Social Media 90

Social Media Data SaaS Scale 90

User Pilot

FEBRUARY 28, 2024

Analytics dashboards are the best way to monitor metrics that track each stage of the customer path. Try Userpilot and Take Your Product Engagement to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a customer path in SaaS? How do you track each stage of your customer path?

Customer Lifetime Value 97

Customer Lifetime Value SaaS Software Review Acquisition 97

User Pilot

FEBRUARY 25, 2024

TL;DR Funnel tracking refers to the process of monitoring and analyzing the steps or stages that users go through. Marketing funnels attract and engage, using metrics like visitors and click-through rates to track narrowing interest and effectiveness. Core metrics for marketing funnel.

Sales Funnel 99

Sales Funnel Metrics User Experience Branding 99

Stax

FEBRUARY 21, 2024

For modern Software as a Service (SaaS) companies, the automobile is replaced by primarily digital and cloud-based solutions and software. And because of the digital nature of SaaS businesses and their subscription-based business models, the ability to collect data on how the company is performing is easier and faster than ever.

SaaS Payments 88

SaaS Payments Payments Payment Services Stax 88

User Pilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. Remember to involve stakeholders, outline strategies for each customer journey stage, and schedule each task. And where do you start? SMART goals framework.

Strategy 94

Strategy Customer Lifetime Value Onboarding User Experience 94

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success.

Customer Success 79

Customer Success Retention Software Review Customer Lifetime Value 79

User Pilot

FEBRUARY 26, 2024

The main stages in the marketing funnel are Awareness, Interest, Consideration, Intent, and Purchase. Next, map out the customer journey stages with all touchpoints , user actions, feelings, and challenges for each persona. For each funnel stage, choose relevant metrics. For each funnel stage, choose relevant metrics.

Marketing 97

Marketing Sales Funnel Forecasting Customer Lifetime Value 97

User Pilot

JANUARY 22, 2024

What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? A low-touch model relies on automation and self-service resources to onboard and support customers with little direct CSM involvement. What are the most common customer success models? Let’s get right into it!

Customer Success 88

Customer Success Sales Hiring Scale SaaS 88

User Pilot

FEBRUARY 27, 2024

TL;DR Funnel analytics describes the process of analyzing how customers progress from one stage of the journey to another. This helps SaaS businesses assess the impact of product changes and identify the best time to engage users. Next, define the metrics to track at each stage. Let’s get into it!

Marketing 89

Marketing Trends Metrics Forecasting 89

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? Its different stages. Key metrics to track at each stage. TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Why the term funnel?

Social Media 90

Social Media Sales Funnel Acquisition Retention 90

User Pilot

APRIL 16, 2024

TL;DR Customer journey insights are what you learn from analyzing customer behavior at different stages of the journey. Customer journey analysis enables companies to identify friction points in the journey that prevent users from converting and lead to customer dissatisfaction or even churn. Tweak them as you go. Tweak them as you go.

Churn 97

Churn Customer Lifetime Value Mobile Retention 97

User Pilot

SEPTEMBER 25, 2023

And how can your SaaS business use them to facilitate product growth ? No companies are 100% PLG. Next, assign responsibilities at each stage of the journey to the right team, for example, acquisition to marketing and activation to product and customer success. What is a PLG motion? Let’s dive in!

Acquisition 96

Acquisition AI Search Onboarding Churn 96

User Pilot

NOVEMBER 27, 2023

Both metrics are important to track if you want to implement a successful product retention strategy. In this article, we will cover: Formulas to calculate each of these metrics. Other important metrics related to churn and retention efforts. Wondering how churn rate vs retention rate are different? What is the churn rate?

Churn 84

Churn Retention Benchmarks Customer Lifetime Value 84

User Pilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. What is SaaS UX design? Why is UX design important in SaaS?

SaaS 104

SaaS Interviewing User Experience Onboarding 104

User Pilot

DECEMBER 23, 2023

It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention. The metric shows teams how valuable their product is in the users’ eyes.

Retention 91

Retention Customer Lifetime Value Social Media Churn 91

User Pilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. Lack of help resources. Offer self-service support with a resource center. Leakages occur at different funnel stages for various reasons (more on that in the next section). Customer journey stages.

Scale 100

Scale Sales Funnel Onboarding Retention 100

User Pilot

NOVEMBER 5, 2023

What are its stages? We also give you a bunch of tips on how to implement it in your SaaS. By delivering valuable products that meet user expectations, SaaS organizations can better retain customers and increase their lifetime value. The next stage focuses on value delivery. What’s customer value management?

Management 96

Management Scale Customer Lifetime Value SaaS 96

User Pilot

MARCH 5, 2024

TL;DR Conversion funnel visualization is a graphical representation of how customers move across various journey stages. Each bar in the chart represents one funnel stage. In a pie chart , each slice illustrates how many users (from a particular segment ) are currently at individual funnel stages. Let’s dive right in!

Trends 81

Trends User Experience Onboarding Sales Funnel 81

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Sales Hiring 97

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 97

User Pilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? Enterprise companies with multiple or complex products tend to have larger product teams made up of specialists, while startups often have to cope with smaller structures where members perform numerous roles. They lead a team that consists of developers and designers.

SaaS 89

SaaS Scale Leadership Customer Lifetime Value 89

User Pilot

JUNE 30, 2023

Content localization is absolutely essential for SaaS companies. Our article provides guidance for SaaS teams on how to effectively localize their content. Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction.

SaaS Payments 88

SaaS Payments Outsourcing Services Payment Solutions Payment Services 88

User Pilot

MARCH 25, 2024

Product tours are very common in SaaS products. However, not all product tours are created equal: many companies fail to realize their full potential. In the product tour, add links to relevant resource center modules for more in-depth guidance. We also show you a few good product tour software tools. Ready to dive in?

Software Review 52

Software Review Onboarding SaaS AI 52

Mucker Capital

OCTOBER 27, 2023

In this Mucker Growth session, Kyle Poyar from OpenView delves into the critical topic of pricing for SaaS startups, aiming to rectify prevailing mistakes in your pricing strategies. Optimizing SaaS pricing is an ongoing process, and one that most startup founders struggle to perfect.

Payments 59

Payments Pricing SaaS Payments Startup 59

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. Introduce new features to continuously provide value.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

Totango

JUNE 24, 2022

Customer success in SaaS differs from CS in other industries. Read on to learn the keys to effective customer success for SaaS clients. Read on to learn the keys to effective customer success for SaaS clients. How Is Customer Success for SaaS Different from Other Businesses.

Customer Success 102

Customer Success SaaS Technical Review B2C 102

User Pilot

SEPTEMBER 29, 2023

Teams can use it to design personalized customer experiences for users at different stages of the journey. Start funnel analysis by mapping out each stage of the process you’re trying to optimize. Next, define what metrics you’re interested in, like the MQL-to-SQL conversion rate or the churn rate.

Sales Funnel 97

Sales Funnel Onboarding Churn Retention 97

User Pilot

FEBRUARY 19, 2024

The drop-off rate is one of the key product metrics to track to improve the customer experience. To lower drop-offs, provide users with proactive support via a resource center and in-app guidance. This article explains: What drop-off rate is. Why it’s important to measure it. How to calculate it. How to reduce it.

Onboarding 97

Onboarding User Experience Benchmarks Mobile 97

User Pilot

OCTOBER 27, 2023

We look at how you can combine the two seemingly incompatible worlds and examine examples of companies that have managed to achieve this. Unlike sales-led businesses, a product-led growth company relies on product virality to drive customer acquisition and frictionless experiences that enable users to realize the product value.

Enterprise 99

Enterprise Business Scale Customer Lifetime Value 99

User Pilot

FEBRUARY 15, 2024

TL;DR Funnel analytics refers to the analysis of events across all stages of every customer journey. Try Userpilot and Take Your UX Analytics to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is funnel analytics in SaaS? It is equally important, then, to find the tool that is the perfect fit for your company.

Sales Funnel 98

Sales Funnel SaaS User Experience Forecasting 98

Andreessen Horowitz

MARCH 22, 2024

At the growth stages in particular, founders need to be mindful of their unit economics and margins. If you have a larger number, you can survey them about what potential new features are most important to them, then tie that information back to their company industry or function. Sales team data.

Generative AI 125

Generative AI AI B2B Pricing 125

User Pilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. Customer can experience friction at all stages of their lifecycle , for example, when researching the product, during the sign-up and onboarding , when using the product, or while trying to access support.

Scale 89

Scale SaaS Onboarding Engagement 89

ChurnZero

JULY 8, 2022

asked the managing partner of a venture firm while we were in the final stages of their due diligence. It was the turn of the millennium, and I was raising a round for a B2B software company—one of four companies that I founded over the course of my 25-year career as a repeat entrepreneur. Net revenue retention defined.

Technical Review 98

Technical Review Software Review Retention Metrics 98

User Pilot

JUNE 20, 2023

An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Onboarding Matters by Donna Weber links successful customer onboarding to retention by offering a comprehensive six-stage process. She has helped several successful SaaS companies improve their onboarding processes.

Onboarding 93

Onboarding VP of Engineering SaaS Consulting 93

SaaSOptics

MARCH 16, 2022

2022 B2B SaaS Trends [Webinar Recap]. There isn’t much that stays the same in the world of B2B SaaS. In this webinar recap, you’ll see the most significant trends in SaaS pricing, subscription management, metrics/analytics, and what they could mean for your business in 2022. Trends in Billing and Pricing .

Trends 98

Trends B2B Scale Payment Features 98