User Pilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development. But what strategies work? Book a demo to give it a try.

Customer Success 79

Customer Success Retention Software Review Customer Lifetime Value 79

User Pilot

DECEMBER 23, 2023

New user retention is essential for product success. It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention.

Retention 91

Retention Customer Lifetime Value Social Media Churn 91

User Pilot

APRIL 22, 2024

Increase user retention. Ensure better resource allocation. Increase user retention : Continuous product refinement based on insights from feature analysis contributes to increased user satisfaction. Ask yourself: Are you trying to identify features that drive customer retention , or those leading to churn ?

Underperforming Technical Team 87

Underperforming Technical Team Software Review User Experience Retention 87

User Pilot

FEBRUARY 22, 2024

According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. What is customer retention? Book a demo to get started!

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

User Pilot

MARCH 19, 2024

Offer self-service support with a resource center to remove friction. UX optimization aims to create positive and pleasurable experiences that satisfy users’ needs and preferences, ultimately leading to increased conversion and retention rates. It also has a direct impact on conversion rates.

User Experience 97

User Experience SaaS AI Search Customer Lifetime Value 97

User Pilot

APRIL 3, 2024

Product-led growth metrics like product qualified leads, activation rate , onboarding completion rate, and CLV define customer success in product-led innovation. Utilize in-app guidance with tools like Userpilot to create intuitive flows and resource centers. Retention rate : shows how well your product keeps users over time.

Innovation 91

Innovation Payments Strategy Payment Solutions 91

Intercom, Inc.

JULY 25, 2022

Intercom sponsored Harvard Business Review Analytic Services to conduct a survey of 317 business leaders across a range of industries, including manufacturing, healthcare, technology, financial services, and more. Effective customer engagement holds the key to customer retention and loyalty.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

User Pilot

FEBRUARY 25, 2024

Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Many consumer behavior trends, such as influencer marketing and social commerce, aren’t as popular in the SaaS industry. Here are some examples.

SaaS Payments 100

SaaS Payments Trends Payment Solutions Payment Methods 100

User Pilot

OCTOBER 24, 2023

TL;DR Usage-based pricing is a consumption-based pricing model that charges customers based on how much they use a product (instead of at a flat monthly rate). Userpilot helps you drive product-led growth, increase net dollar retention, and deploy your usage-based pricing model by adding contextual upsells that are triggered by in-app events.

Pricing 99

Pricing Payment Solutions SaaS Payments Payments 99

User Pilot

JANUARY 11, 2024

It is like onboarding in any industry but with the added complexity of navigating financial regulatory requirements and security concerns for a FinTech app. You can also provide on-demand educational resources and tutorials to help users troubleshoot. Churn rate : The percentage of customers who stop using your product over some time.

Onboarding 102

Onboarding Payment Services Customer Success Payment Solutions 102

User Pilot

FEBRUARY 15, 2024

Google Analytics is a freemium web analytics tool with powerful features for tracking, conversion, and retention , among others. Heap is a digital insights platform that offers tools to boost conversion, retention, and satisfaction. Retention tables. Userpilot lets you conduct retention analysis through cohort tables.

Sales Funnel 98

Sales Funnel SaaS User Experience Forecasting 98

SaaStr

MAY 27, 2022

About two-thirds of you have a 90%+ logo retention rate. This sounds a bit high to me, and some founders may think their logo retention is higher than it really is. It’s a challenge to get your logo retention rate up to 90% or higher. #8. 41% of you saw your win rates go more down than up as you scaled.

Sales Hiring 279

Sales Hiring Pricing Scale Interviewing 279

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Launching customer retention programs that reward loyal customers.

Retention 83

Retention Strategy Management Churn 83

User Pilot

AUGUST 10, 2023

Benchmarking this crucial metric against your industry helps you assess your standing relative to your competition. In this article, we’ll delve into the ins and outs of CAC, its industry-specific benchmarks, and the proven practices to improve it. The average CAC varies across industries. LTV: CAC ratio formula.

Acquisition 79

Acquisition Benchmarks Customer Lifetime Value B2B 79

Stax

MARCH 6, 2024

Recurring revenue allows merchants to forecast future revenues more accurately, which aids in financial planning and resource allocation. Enhanced customer retention The convenience of a “set and forget” payment model lowers the barriers for customers to continue using a service, fostering loyalty and reducing churn.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

ChurnZero

JUNE 9, 2023

Customer renewal rate Research shows increasing retention by just 5% can improve profitability by between 25% to 95%. Your customer renewal rate is the percentage of customers that renew their contracts within a given contract period, such as a fiscal quarter. A healthy benchmark is a 95% renewal rate in a given period.

Finance 98

Finance Metrics Customer Success Headcount 98

Stax

FEBRUARY 28, 2024

For best practices, integrate it with your other systems, offer flexible plans for optimized cash flow, and ensure data security compliance to industry standards. Join the Payments-Led Growth Movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

User Pilot

JANUARY 8, 2024

By staying consistent with your SEO efforts , you’ll not only enhance your search rankings but also establish your brand as an authority in your industry and niche. While you can host webinars yourself, also explore collaborating with industry influencers or complementary businesses to co-host some sessions.

Acquisition 103

Acquisition Strategy Social Media Underperforming Technical Team 103

Payrix

APRIL 2, 2024

Head on over to the podcast library , to listen to Ian Hillis and Andy explore Embedded Payments resourcing considerations in Part 1 and payments attachment and merchant activation in Part 2. Ultimately, it depends on the value added service, your sales model, and your available resources. Did you miss Part 1 and Part 2?

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

User Pilot

JANUARY 22, 2024

A low-touch model relies on automation and self-service resources to onboard and support customers with little direct CSM involvement. If you have limited CS resources, the low-touch model is more suitable as it’s more efficient and cost-effective. The choice should also reflect customer preferences.

Customer Success 88

Customer Success Sales Hiring Scale SaaS 88

SaaStr

MARCH 7, 2023

Many companies got sucked into the 2021 vortex of a low-interest rate environment and high multiples when they should have focused on growth and efficiency. Out of those companies, over 50% were significantly below the Rule of 40 (a company’s combined profit margin and growth rate should exceed 40%) and/or had less than two years of runway.

Outsourcing Services 164

Outsourcing Services Scaling Venture Capital Forecasting 164

User Pilot

APRIL 26, 2022

So, let’s see what you can do to improve feature adoption and ensure a high customer retention rate. Adoption increases customer retention, reduces churn , and increases monthly recurring revenue. Product adoption rate measures the percentage of signups who adopt your product and become regular, active customers.

Strategy 97

Strategy SaaS Onboarding Scale 97

FastSpring

AUGUST 3, 2022

Inflation rates are expected to remain high. Another place to get fresher takes are industry thought leader interviews and posts. What are industry CEOs and advisors saying on LinkedIn about their markets?w. For instance, we know that some industries are more recession-proof than others. and decrease again in 2023.

Scale 108

Scale Revenue Sales Compensation 108

FastSpring

APRIL 26, 2022

And in part three, we’ll conclude with a set of definitions you can use when talking about churn with others — and some additional resources. Part I: SaaS Churn Benchmarks Part II: 5 Proven Strategies for Reducing SaaS Churn Part III: Churn Definitions and Additional Resources. Is There an Ideal Churn Rate for SaaS?

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

Neil Patel

MARCH 12, 2021

This has resulted in app retention rates declining rapidly and, for some brands, their revenue has declined with them. Speed : Thanks to caching through service workers and tapping into a device’s resources, progressive web apps offer a fast and seamless experience. Any industry can use progressive web apps.

Payment Solutions 143

Payment Solutions Payments Payment Methods Payment Services 143

Andreessen Horowitz

OCTOBER 17, 2023

Much of the mobile games industry has taken the tactic of soft launching seriously – in September alone, there were more than 100 games soft launched on the Apple App Store and over 600 on the Google Play Store. For example, many developers choose Canada to test how a US launch would perform. What Can you Learn from Soft Launch?

Mobile 109

Mobile Scale Retention Acquisition 109

User Pilot

MAY 22, 2023

Improving your customer retention rate and boosting customer loyalty is key to the success and growth of any business – in both good times and bad. As you build customer loyalty around your brand, you improve your customer retention rate , grow the customer’s lifetime value , and, ultimately, grow your income.

Onboarding 80

Onboarding Social Media Retention Branding 80

User Pilot

NOVEMBER 26, 2023

Boosting and optimizing the conversion rate is vitally important for all product managers and savvy SaaS owners. Explore the best conversion rate optimization tools on the market. Your conversion rate optimization efforts might be focused on different actions based on the business context. Ready to make a start?

Data 96

Data SaaS Trends Churn 96

Intercom, Inc.

OCTOBER 7, 2020

. “Support isn’t just a cost center, but a strategic investment that increases customer retention and reduces churn” Indeed, if you look at the broader financial models of customer support, you’ll see that support isn’t just a cost center, but a strategic investment that increases customer retention and reduces churn.

Customer Support 196

Customer Support Investment Scale Retention 196

User Pilot

JANUARY 29, 2024

A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. Provide self-serve resources to give users a feeling of ownership while using your SaaS products and use gamification to improve engagement.

SaaS 104

SaaS Interviewing User Experience Onboarding 104

User Pilot

JUNE 20, 2023

Onboarding Matters by Donna Weber links successful customer onboarding to retention by offering a comprehensive six-stage process. 70+ product marketing managers and product managers joined the launch event in London last week – which shows the credibility of this book in the industry. Rating: It has a high rating of 4.54

Onboarding 93

Onboarding VP of Engineering SaaS Consulting 93

User Pilot

MAY 8, 2023

TL;DR Software companies are facing a wider array of challenges due to the increasingly saturated and competitive nature of the SaaS industry. Creating a personalized user journey (based on product analytics) from the first touchpoint to the point of conversion and beyond is crucial to keep retention rates high in the long run.

Software Review 97

Software Review Outsourcing Services SaaS Sales Hiring 97

User Pilot

DECEMBER 19, 2023

Reduce churn rate : Account management helps uncover the root cause behind why users leave products. From new referrals to a long-lasting relationship with customers, account management helps boost your company’s growth rate. Try to include multiple formats of resources in there to cater to all learning styles.

SaaS Payments 88

SaaS Payments Management Customer Lifetime Value SaaS 88

Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. Pay Attention to Customer Retention: Keeping customers comes down to continuing to deliver value, not just billing them.

SaaS Payments 95

SaaS Payments Payment Services Payments Payment Solutions 95

Blulogix

OCTOBER 11, 2023

This streamlines operations, minimizes the risk of errors, and saves valuable time and resources. MSPs can make informed decisions about pricing, service enhancements, and resource allocation, all of which impact profitability. Compliance : Ensure the mediation engine complies with industry regulations and data security standards.

Engineering 52

Engineering Management Technical Review Software Review 52

Blulogix

FEBRUARY 9, 2024

This not only reduces operational costs but also frees up valuable resources to focus on growth and innovation. Automation ensures that these growing demands are met without the need for proportional increases in manual labor or resources, enabling scalable growth.

Payment Features 52

Payment Features B2B Subscription Innovation 52

User Pilot

SEPTEMBER 25, 2023

Influencer partnerships – collaboration with industry influencers or thought leaders to leverage their audience and credibility. User training resources – video tutorials , knowledge base modules, and webinars to help users make the most of your product. PLG motion tactics: A/B testing.

Acquisition 96

Acquisition AI Search Onboarding Churn 96