Blulogix

MARCH 24, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Overcoming Customer Success Complexities Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions. Recurring & Usage Billing Navigating the Maze of Customer Success: 1.

B2B 97

B2B Subscription Payment Features Customer Success 97

User Pilot

APRIL 30, 2024

In many ways, he has shaped how successful products are built and how teams can be organized to work toward excellence. Marty Cagan is the founder of the Silicon Valley Product Group (SVPG), a consultancy firm that helps companies build successful products. Marty Cagan is a popular name in the product management world.

Management 87

Management Underperforming Technical Team Innovation Generative AI 87

SaaStr

JANUARY 3, 2023

How customers come into the sales funnel, when, where, and how they’re engaged are becoming increasingly digitalized. Now, the product is the funnel and an integral part of the customers’ evaluation experience. RevOps as a unifying force in go-to-market strategy. Measuring success: Fuel a framework for measuring success.

Enterprise 226

Enterprise Sales Sales Funnel Compensation 226

User Pilot

MAY 1, 2024

Successful brand communities are the ultimate goal, offering valuable insights and fostering customer loyalty. In this post, we’ll cover the most important things you need to know about building a successful community without wasting your precious resources. Why building a community is important for brand loyalty?

Branding 74

Branding Social Media Acquisition Advertising 74

SaaStr

NOVEMBER 25, 2022

Scaling to satisfy customers’ demands depends on innovation and foresight combined with enterprise-ready technology and the right partners. Atlassian’s Chief Revenue Officer, Cameron Deatsch, walks us through how Atlassian grew over the course of 20 years and became one of the most successful startups today. Power of the Cloud.

Scale 223

Scale Scaling Marketplace as a Service Entrepreneurship 223

SaaStr

APRIL 1, 2023

Instead of walking into places or calling on the phone to speak to someone, businesses could reach customers through social media and other software. You want to ensure you’re touching enough people with a massive top-of-funnel and spending enough time or resources from a cost and person perspective regarding where you are in the funnel.

Scale 197

Scale SMB Merchant Services Payment Methods 197

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. But what strategies work? Sending email sequences post-sign-up to guide customers through the product. Book a demo to give it a try.

Customer Success 74

Customer Success Retention Software Review Customer Lifetime Value 74

User Pilot

APRIL 30, 2024

The higher your adoption rate, the more customers will use your product, resulting in more revenue. TL;DR Adoption rate measures how quickly new features or products gain popularity and usage, indicating their success and user appeal. Understanding the adoption rate is vital as it helps gauge your products’ success and features.

Payments 81

Payments Payment Solutions AI Search Payment Services 81

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products.

Retention 65

Retention Metrics Strategy Scale 65

User Pilot

MAY 2, 2024

Are you struggling to retain your newly acquired customers? Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance.

Retention 88

Retention Marketing Customer Lifetime Value Onboarding 88

User Pilot

NOVEMBER 13, 2023

If you want loyal customers who keep coming back to your product or service, you need customer enablement. Instead, you also have to help customers get the maximum value from it. That’s exactly what effective customer enablement does – it helps customers get all the tools needed for successful product engagement.

B2B 91

B2B Sales Enablement Onboarding Retention 91

User Pilot

FEBRUARY 19, 2024

It could be launching features that are half-finished and causing customer problems with THEIR customer. Impact analysis is crucial for identifying risks, allocating resources, and enhancing customer satisfaction for project success. You may have heard a horror story about a business not using impact analysis.

Traceability 99

Traceability Operational efficiency. User Experience Trends 99

Blulogix

MARCH 23, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Crafting a Winning Customer Success Strategy In B2B subscriptions, customer success transcends traditional support frameworks, embodying a proactive commitment to guiding customers towards achieving their strategic objectives with your service.

B2B 59

B2B Subscription Payment Features Customer Success 59

Sales Hacker

APRIL 30, 2024

In this role he oversees all aspects of G2’s revenue generation, including global sales and customer success, enablement, partnerships, and revenue operations. 17:53 – An enterprise strategy is a company strategy, not just a sales strategy. 9:40 – How Eric chooses the right companies to work for.

Scale 68

Scale Enterprise Sales Hiring Outsourced Development 68

Intercom, Inc.

JULY 25, 2022

Creating quality customer experiences has always been important for retaining customers. Now, during this time of economic uncertainty and against a competitive landscape, effective customer engagement is business critical. In addition, many don’t have the strategies, talent, and culture needed to succeed.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

User Pilot

APRIL 3, 2024

Truly think about it because it could be the difference between a successful product and not. Product-led innovation focuses on creating the best product for your customers. TL;DR Product-led innovation emphasizes improving the product to attract customers, reducing reliance on marketing for growth.

Innovation 85

Innovation Payments Strategy Payment Solutions 85

Intercom, Inc.

SEPTEMBER 29, 2022

As costs and competition continue to rise, companies need to hone in on activating, engaging, and retaining their customers while minimizing their overheads. Leading companies are refocusing their customer engagement efforts to increase customer loyalty, while also enhancing efficiency. The bottom-line result?

Engagement 211

Engagement Onboarding Retention Strategy 211

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal.

SaaS Payments 79

SaaS Payments Business SaaS Payment Solutions 79

ChurnZero

APRIL 18, 2024

Congratulations – you’re adopting a digital customer success strategy! Those are some big shifts – whether it’s updating your books , implementing a new management system, or revamping the tools, resources, and customer journeys you already have. So, now what? Wait, say that again? Balance is key.

Engagement 52

Engagement Onboarding Customer Success Metrics 52

User Pilot

JANUARY 22, 2024

The framework is a roadmap for creating a winning product marketing strategy that drives effective resource allocation and provides a flexible foundation for growth. You’ll also need to define your objectives and evaluate your resources before making a choice. A good growth strategy is also data-driven.

Product Marketing 92

Product Marketing Marketing Social Media Scale 92

User Pilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? Implement your product experience strategy by developing an execution plan with a timeline.

Strategy 88

Strategy Customer Lifetime Value Onboarding User Experience 88

Blulogix

FEBRUARY 27, 2024

It synthesizes the wealth of knowledge shared in our blog series, providing a cohesive, in-depth exploration of agile monetization strategies that are shaping the future of business success. The whitepaper is available for you on BluLogix.com, no registration required.

AI Search 97

AI Search Machine Learning Artificial Intelligence Blockchain 97

User Pilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Ineffective marketing/poor marketing strategy. Lack of help resources.

Scale 95

Scale Sales Funnel Onboarding Retention 95

User Pilot

JANUARY 22, 2024

What are the most common customer success models? What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? TL;DR Customer success models are frameworks that help organizations ensure that customers can use their products effectively to realize their goals.

Customer Success 83

Customer Success Sales Hiring Scale SaaS 83

User Pilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. In-app strategies for converting free or trial users to paying customers. In-app strategies for converting free or trial users to paying customers.

Acquisition 100

Acquisition Strategy Social Media Underperforming Technical Team 100

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

Scale 87

Scale Customer Success Scaling SaaS 87

User Pilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Userpilot is the best tool for predesigned and custom dashboard visualization. Book a demo to learn more.

Social Media 85

Social Media Data SaaS Scale 85

User Pilot

FEBRUARY 25, 2024

Funnel tracking is like pulling back the curtain and seeing what your customer is doing. Sales funnels track lead conversion to customers, focusing on demo-to-trial and trial-to-paid stages, using conversion and churn rates. Marketing funnel The marketing funnel is about attracting and engaging potential customers with your brand.

Sales Funnel 94

Sales Funnel Metrics User Experience Branding 94

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Scale 94

Scale Customer Success Engagement Scaling 94

Blulogix

APRIL 11, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Conquering Channel Business Management In the dynamic landscape of B2B subscription models, channel business management emerges as a pivotal strategy for expanding market reach and enhancing product distribution.

B2B 95

B2B Subscription Payment Features Scale 95

User Pilot

OCTOBER 26, 2023

What do successful companies do to drive growth ? TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Diversification is a strategy involving entry into unrelated markets or industries, often through new lines of business or partnerships.

Acquisition 95

Acquisition Scale Marketplace as a Service Onboarding 95

User Pilot

NOVEMBER 21, 2023

We also share some best practices for product managers on how to pull off a successful product launch. Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience.

Underperforming Technical Team 86

Underperforming Technical Team Sales Recruiting Social Media Market Research 86

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. Customer enablement empowers customers by giving them the resources they need to use your product successfully. Here we’ll walk you through the essentials you need to know to harness customer enablement to increase B2B and SaaS sales.

B2B 82

B2B Scale SaaS Sales Enablement 82

User Pilot

NOVEMBER 29, 2023

Tired of the increasing customer churn rate? A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. Also known as customer retention specialists, they are typically a part of the customer success or sales team.

Retention 93

Retention Customer Lifetime Value Churn Outsourced Development 93

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. More importantly, you need an organizational strategy that ensures your customers don’t just come to you but stay, thrive, and become your biggest promoters.

Payment Services 99

Payment Services Merchant Services Customer Success Business 99