User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Customer Success 74

Customer Success Retention Software Review Customer Lifetime Value 74

User Pilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? SaaS LMSs like TalentLMS, Skilljar, Docebo, Litmos, iSpring Learn, Paradiso, SkyPrep, or Blackboard allow you to create complex and structured online and blended training courses for staff onboarding and partner training.

Systems Review 87

Systems Review Management SaaS Education 87

User Pilot

NOVEMBER 13, 2023

If you want loyal customers who keep coming back to your product or service, you need customer enablement. Instead, you also have to help customers get the maximum value from it. That’s exactly what effective customer enablement does – it helps customers get all the tools needed for successful product engagement.

B2B 91

B2B Sales Enablement Onboarding Retention 91

User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score.

Retention 65

Retention Metrics Strategy Scale 65

User Pilot

JANUARY 29, 2024

A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. In addition to creating an intuitive interface with mental models , you’ll also need to create a carefully crafted onboarding process to guide users.

SaaS 101

SaaS Interviewing User Experience Onboarding 101

User Pilot

JANUARY 22, 2024

What are the most common customer success models? What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? TL;DR Customer success models are frameworks that help organizations ensure that customers can use their products effectively to realize their goals.

Customer Success 83

Customer Success Sales Hiring Scale SaaS 83

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

Scale 87

Scale Customer Success Scaling SaaS 87

User Pilot

FEBRUARY 25, 2024

Using a product with a lot of customer friction is like wearing uncomfortable shoes. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement.

Scale 83

Scale SaaS Onboarding Engagement 83

User Pilot

APRIL 9, 2024

What are the best onboarding platforms available on the market in 2024? Are you looking for an onboarding solution for web or mobile apps? Do you need it to support customer or employee onboarding processes? Are you after specific features to support your onboarding tasks? This depends on your use case.

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52

ChurnZero

APRIL 18, 2024

Congratulations – you’re adopting a digital customer success strategy! Those are some big shifts – whether it’s updating your books , implementing a new management system, or revamping the tools, resources, and customer journeys you already have. So, now what? Wait, say that again? Balance is key.

Engagement 52

Engagement Onboarding Customer Success Metrics 52

User Pilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. AI chatbots handle queries three times faster than customer service agents, improving efficiency while meeting customers’ preferences for self-service.

AI 68

AI Artificial Intelligence SaaS Generative AI 68

User Pilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. But what are some contextual onboarding examples that could inspire you to implement it? So if you want to learn how to apply contextual onboarding tactics to grow your business, keep reading.

Onboarding 74

Onboarding Engagement Retention Software 74

User Pilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Customer lifecycle management helps you sustain growth by building a loyal customer base over time.

Strategy 97

Strategy Software Review Social Media Engagement 97

User Pilot

FEBRUARY 19, 2024

The drop-off rate is one of the key product metrics to track to improve the customer experience. Tracking drop-off rates helps teams identify usability issues, improve conversion rates, enhance user experience, and optimize the onboarding process. This article explains: What drop-off rate is. Why it’s important to measure it.

Onboarding 92

Onboarding User Experience Benchmarks Mobile 92

User Pilot

JANUARY 11, 2024

With so many options out there for consumers, the FinTech onboarding process is crucial for any FinTech company looking to set itself apart. A seamless onboarding experience , thus, creates the right first impression, setting you up for success. Make the onboarding journey enjoyable by providing clear instructions and guidance.

Onboarding 97

Onboarding Payment Services Customer Success Payment Solutions 97

User Pilot

OCTOBER 26, 2023

In theory, users who experience product value through free trial or freemium convert to paying customers with little help from the sales team. Personalized onboarding allows users to learn how to use the product and reduce time to value. Building a customer community is a way to share the support burden with your users.

Outsourcing Services 83

Outsourcing Services Onboarding Customer Support Customer Lifetime Value 83

User Pilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! What is the fintech customer experience?

Blockchain 77

Blockchain Artificial Intelligence Onboarding Banking 77

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. More importantly, you need an organizational strategy that ensures your customers don’t just come to you but stay, thrive, and become your biggest promoters.

Payment Services 99

Payment Services Merchant Services Customer Success Business 99

User Pilot

NOVEMBER 14, 2023

So what can you actively do to give customer lifetime value a boost? In this guide, we’ll explore twelve tactics to pump this metric up—from personalizing experiences to offering proactive assistance—and see how they can help you nurture customer retention and growth. What is customer lifetime value?

Customer Lifetime Value 81

Customer Lifetime Value SaaS Onboarding Retention 81

User Pilot

DECEMBER 23, 2023

By acting on the insights from retention analysis , you can improve customer satisfaction and loyalty. It also allows you to increase customer lifetime value and the overall profitability of the product. Tertiary onboarding aims at keeping users engaged and turning them into product advocates. It gets even better.

Retention 85

Retention Customer Lifetime Value Social Media Churn 85

User Pilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. Use analytics to monitor feature usage, spot behavior patterns , and identify what contributes to customer success. And where do you start?

Strategy 88

Strategy Customer Lifetime Value Onboarding User Experience 88

User Pilot

MAY 3, 2023

Is Pendo onboarding functionality any good? We look at the onboarding features Pendo offers, how to use them, and their pros and cons. TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. What is Pendo Onboarding? What is it? Read on to find out!

Software Review 94

Software Review Onboarding Pricing Engagement 94

User Pilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. As customer expectations continue to soar, a solid customer education program helps you stand out from the competition. What is a customer education program?

Education 96

Education SaaS Onboarding Customer Success 96

User Pilot

MARCH 25, 2024

Worry not, though, as our in-depth guide explores the best practices for designing this popular type of onboarding experience. As such, they are essential for customers to realize product value and their overall satisfaction. Checklists are usually used at the beginning of the onboarding process to activate the essential features.

Software Review 52

Software Review Onboarding SaaS AI 52

User Pilot

APRIL 8, 2024

Product-led growth is a well-known bottom-up approach that relies on the product for customer acquisition and revenue expansion. Free trials and freemium enable the users to explore the product and experience its value to convert them into paying customers. In the long run, they might also play a role in new customer acquisition.

Strategy 75

Strategy Business SaaS Customer Lifetime Value 75

User Pilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? A comprehensive onboarding tool must have feedback functionality to help teams track trends in user sentiment and identify areas for improvement. Maybe something completely else?

SaaS 94

SaaS Onboarding Pricing Mobile 94

User Pilot

AUGUST 6, 2023

An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. Resource centers and chatbots are another way to provide automated guidance and support to users. Userpilot allows teams to automate in-app user onboarding and feedback collection.

Marketing 86

Marketing SaaS Social Media Onboarding 86

User Pilot

JULY 31, 2023

The big deal is turning them into paying customers who keep renewing their subscriptions long-term. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Acquisition marketing focuses on gaining new customers and expanding market share.

Retention 92

Retention Strategy Marketing SaaS 92

User Pilot

JUNE 20, 2023

Looking to level up your user onboarding knowledge with onboarding books? An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Onboarding books can offer you the knowledge and insights necessary to craft a remarkable onboarding process. But where do you begin?

Onboarding 88

Onboarding VP of Engineering SaaS Consulting 88

User Pilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies.

Churn 85

Churn Retention Onboarding Engagement 85

User Pilot

AUGUST 20, 2023

Proactive customer service goes beyond solving problems. With customer service, we often think about solving problems as they come. But, its actual purpose is to prevent problems from happening—leaving little friction in the customer experience. As you had to react to their inquiry and find solutions quickly.

Software Review 73

Software Review Scale Onboarding User Experience 73

User Pilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Onboarding 95

Onboarding SaaS Customer Support Engagement 95

User Pilot

APRIL 7, 2024

More importantly, we show you how to find the Aha moment for your product and design onboarding experiences that lead to it seamlessly. For each potential Aha moment, design an onboarding flow and test them side-to-side in A/B tests to select the one that leads to the most conversions. That’s what this article explains.

Management 52

Management Underperforming Technical Team Onboarding Churn 52

User Pilot

JUNE 30, 2023

Luckily, Userpilot’s resource center editor gives you full control and lots of fantastic options to choose from. In this article, we’re going to examine Userpilot’s resource center editor in depth. Start with set-up – get a resource center added via the engagement layer.

Software Review 92

Software Review Technical Review Engagement Pricing 92

User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Churn 95

Churn Underperforming Technical Team SaaS Payments Payment Solutions 95

User Pilot

OCTOBER 27, 2023

Unlike sales-led businesses, a product-led growth company relies on product virality to drive customer acquisition and frictionless experiences that enable users to realize the product value. Personalized onboarding can help enterprise users learn how to best use the product in less time.

Enterprise 94

Enterprise Business Scale Customer Lifetime Value 94

User Pilot

APRIL 3, 2024

Product-led innovation focuses on creating the best product for your customers. TL;DR Product-led innovation emphasizes improving the product to attract customers, reducing reliance on marketing for growth. Product-led innovation focuses on developing a personalized product that naturally attracts and retains customers.

Innovation 85

Innovation Payments Strategy Payment Solutions 85