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In-App Customer Support: Tools and Best Practices for a Great In-App Support Experience

User Pilot

Free up support staff to focus on more complex issues by also adding self-service resources. You should add different content types to your resource center so you can cater to each user’s learning style and preference. User experience: On a web device, you can implement a full resource center, which simply isn’t doable for mobile.

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Putting Data in a Corner: LLMs and Financial Services Data

Andreessen Horowitz

Historically, the key to building a successful financial services data company has been to extricate and analyze valuable but difficult-to-access resources like public filings, diligence materials, research reports, conference call notes, and news. In doing so, each built the beginnings of what are now category-defining businesses.

Data 125
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In-App Resource Center for SaaS: A Complete Guide [+ Examples and Tools]

User Pilot

How do you build an in-app resource center that gives customers a valuable self-service experience ? In this article, we cover: What to include in your resource center 8 SaaS examples to inspire your new resource center How to create a help center in just three steps Let’s get started.

SaaS 96
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Make A Great First Impression With These 5 Welcome Email Examples

Unbounce

A welcome email is a triggered message that’s sent to new subscribers. When someone first subscribes to your list, they receive an email saying hello, along with recent updates and other relevant info. It even includes screenshots to show how you can find helpful resources within the platform. Image courtesy of Calendly.

AI Search 129
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Product Updates: How to Announce What’s New in Your SaaS Product

User Pilot

Shipping regular product updates as you iterate and improve your SaaS is part and parcel of the industry. With customer needs constantly evolving – and in a busy, noisy world – it’s all too easy for your product update to slip through the cracks. Another common mistake is bothering customers with irrelevant updates.

SaaS 98
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[Free Guide] How to Do SaaS Competitive Analysis To Win In Your Niche?

Incredo

The industry you operate in is growing, new companies are emerging on the horizon, SaaS owners are making even more money year by year. However, this fact will make you feel motivated only if you are aware of SaaS competition pace and are ready to allocate resources to your SaaS competitor analysis process.

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4 Research Methods to Find Unique Angles Outside The First Page of Google

Buffer Resources

Google's newest E-E-A-T (experience, expertise, authoritativeness, trustworthiness) update emphasizes creating content by those with real-life experience in that field. Google Alerts Best for: Finding the latest reports, trends, or industry news. Communities Best for: Identify questions, arguments, and related resources.