SaaStr

JANUARY 12, 2021

The CEO basically is the VP of Sales and Revenue and Customer Success, with maybe a junior resource or two helping. 3m to fund Your First Great Revenue Team. But on a gross basis — your expenses are going to go up about $2.5m-$3m annually or so, over the course of the next 9-12 months. Maybe a bit more.

Sales Hiring 264

Sales Hiring Scale Marketing Sales 264

SaaStr

OCTOBER 18, 2019

A few seasons back, we wrote a post on hitting how in SaaS, you have to be putting the resources in place by Q3 to hit the plan for the next year. We update this post a bit annually as we head into next year’s planning procress. I’m not sure we’ve gotten that much better at our resource planning in SaaS.

Sales Hiring 180

Sales Hiring Scale Headcount Revenue 180

Stax

APRIL 18, 2024

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. How companies price and distribute their solutions affects everything from revenue streams and customer interaction to product development and delivery methods.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

ChurnZero

JUNE 9, 2023

Good sales teams typically get the budget, headcount and tools they desire because the function is tied to revenue. Annual recurring revenue (ARR) ARR is the aggregate value of contracts that renew yearly. Gross revenue retention (GRR) GRR illustrates a company’s ability to retain customers.

Finance 98

Finance Metrics Customer Success Headcount 98

Sales Hacker

NOVEMBER 14, 2023

He helped scale the sales organization from 15 to 300 people, while growing annual recurring revenue from $25m to over $450m. During Sean ‘s most recent operating role he spent 4.5 years as SVP, Global Sales at Klaviyo.

Sales Hiring 90

Sales Hiring Scale Sales Interviewing 90

User Pilot

NOVEMBER 27, 2023

There are two types of churn to look out for: customer churn and revenue churn. A good SaaS churn rate varies by industry and growth stage, but generally, a 5%-7% annual churn is acceptable for established companies. Inevitably, this hits your bottom line, and your revenue decreases. How to calculate the churn rate?

Churn 89

Churn Retention Benchmarks Customer Lifetime Value 89

Incredo

JULY 14, 2019

Whether you are a startup owner, a manager of a growing business or the CEO of an established company, you might find yourself asking questions like “ Should our SaaS subscription model be monthly, annually or both ?” or “ What are the best tips I can get in terms of annual vs monthly subscription models ?”. Key finding?

Payment Features 184

Payment Features SaaS Payments Payment Methods Payment Solutions 184

Blulogix

FEBRUARY 9, 2024

Mastering the Maze: How to Amidst the Complexities and Opportunities of Subscription Billing By BluLogix Team Unraveling the Intricacies of Subscription Billing As businesses increasingly pivot to subscription models to drive recurring revenue , understanding the nuances of subscription billing becomes paramount.

Payments 52

Payments Payment Services Subscription Payment Features 52

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). And in part three, we’ll conclude with a set of definitions you can use when talking about churn with others — and some additional resources. If someone says they have a 5% churn rate, are they talking about monthly, quarterly, or annual churn?

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

Stax

NOVEMBER 20, 2023

The 13th annual event is set for November 25th this year. Participating in Small Business Saturday can help SMBs boost revenue, foster customer loyalty, and strengthen the local economy. The 13th annual event is set for November 25th. Increased revenue Small Business Saturday drove an estimated $17.9

Payment Methods 88

Payment Methods Merchant Services Stax Payment Services 88

User Pilot

MARCH 31, 2023

Some examples of important metrics are activation rate , number of active users (NAU) , conversion rate , churn rate , monthly or annually recurring revenue (MRR/ARR) , average revenue per account (ARPA), customer acquisition cost (CAC), and customer lifetime value (CLV or LTV). Resource center analytics.

Metrics 96

Metrics Customer Lifetime Value Data Analysis Engagement 96

SaaStr

DECEMBER 29, 2019

it wasn’t until later on in 2007 that we had enough revenue to create a large enough group of customers to go on a 10 Year Journey with. I ask almost every public and unicorn CEO at the SaaStr Annual how much time they spend with customers. This is the one thing you can really bank on in SaaS and with recurring revenue.

Scale 344

Scale Churn Construction SMB 344

Stax

MARCH 12, 2024

But in reality, companies often have to spend considerable time and resources chasing down late payments that are stuck in Accounts Receivable. Over time, late payments have a detrimental effect on cash flow and company resources, especially if you need to get outside creditors involved.

Payment Features 88

Payment Features Payment Methods Payment Services Stax 88

User Pilot

NOVEMBER 29, 2023

In this article, we highlight the job responsibilities of a retention specialist, the skills needed to become one, and the resources these professionals can benefit from. Monthly recurring revenue : Calculates the revenue you expect to generate every month from active subscriptions. Average retention specialist salary.

Retention 102

Retention Customer Lifetime Value Churn Outsourced Development 102

User Pilot

FEBRUARY 27, 2024

This means higher customer lifetime value and more revenue. On the flip side, a leaky funnel means lost opportunities and wasted resources, for example, on acquiring customers that you can’t retain. Monitoring conversion rates also helps you forecast such metrics as churn rate , monthly recurring revenue, or LTV.

Marketing 94

Marketing Trends Metrics Forecasting 94

Blulogix

JANUARY 5, 2024

Subscription Billing Definition: Subscription billing is a business model in which customers pay a recurring fee at regular intervals, typically monthly or annually, in exchange for access to a product or service. Importance: Recurring revenue is a key financial metric for subscription businesses.

Subscription 52

Subscription Payment Features Payment Services Payments 52

Valuize Consulting

SEPTEMBER 7, 2021

Companies that exceed lead and revenue goals are 2.2X Acknowledging this, many board rooms (and virtual town halls) have been buzzing around the recurring conversation of customer segmentation for years. How should we prioritize our resources to best serve our customers? Not All Customers Are Created Equal.

Scale 52

Scale Scaling Outsourced Development Investment 52

Valuize Consulting

SEPTEMBER 7, 2021

Companies that exceed lead and revenue goals are 2.2X Acknowledging this, many board rooms (and virtual town halls) have been buzzing around the recurring conversation of customer segmentation for years. How should we prioritize our resources to best serve our customers? Not All Customers Are Created Equal.

Scale 52

Scale Scaling Outsourced Development Investment 52

User Pilot

NOVEMBER 28, 2022

A churned user means lost future revenue and a waste of the resources it took to acquire them. High customer churn tanks future growth because it’s hard to offset the loss in monthly recurring revenue. Revenue churn is how much money you’ve lost because of cancellations. Calculate the revenue churn.

Churn 97

Churn Software Review SaaS User Experience 97

ChurnZero

MARCH 3, 2022

That’s why its useful to look to others in the industry to provide advice and resources to guide you along the way. To help do just that, we have proudly built an expansive library of Customer Success Resources on our site. In this article you will find a roundup of the top five Customer Success resources brought to you by ChurnZero.

Customer Success 98

Customer Success Churn Onboarding Consulting 98

ChurnZero

MAY 25, 2023

They rely on forecasts to secure funding and allocated resources. Doing so will help CS and the overall business do the following: Proactively address at-risk customers; Avoid being blind-sided by a non-renewal; and Align Customer Success with revenue goals. Most important of all, this will improve CS’ standing in the business.

Forecasting 97

Forecasting Customer Success Outsourced Development Metrics 97

ChurnZero

SEPTEMBER 8, 2020

Back in February we felt our first hit in the industry with the cancellation of the beloved SaaStr Annual conference. Since getting together 13,000+ attendees together in one place wasn’t going to be on the horizon for the rest of this year, they hosted the SaaStr Annual at Home event last week.

Customer Success 90

Customer Success Customer Lifetime Value Churn Retention 90

Baremetrics

AUGUST 5, 2021

Tracking total expenses Fixed, Recurring, Non-Recurring and Extraordinary Expenses – What Are They? Here is a simple way to calculate your total expenses from income, revenue and equity. Net Income = End Equity – Beginning Equity Total Expenses = Net Revenue – Net Income. Its recorded Total Revenue is $1,500,000.

Payment Methods 85

Payment Methods Management Payment Solutions Payments 85

Net-Results

OCTOBER 15, 2020

Yes, it can contribute to revenue in a very, very real way. Every business has different metrics that matter most to them; for us, as a SaaS business, we’re focused heavily on churn, Monthly Recurring Revenue/Annually Recurring Revenue (MRR/ARR), and Cost of Acquiring a Customer (CAC). Yes, it is.

Marketing 98

Marketing Business Healthcare Onboarding 98

Chart Mogul

SEPTEMBER 10, 2018

This week we'll get back to basics with recurring revenue. Recurring revenue is the heart of every subscription business, and a key reason for the explosion of SaaS as a business model in recent years. Put simply, recurring revenue is any of your company’s revenue that’s highly likely to continue in the future.

Metrics 68

Metrics Revenue SaaS Forecasting 68

Baremetrics

OCTOBER 18, 2021

Baremetrics can calculate MRR for Shopify Partner Apps One of the most important metrics is monthly recurring revenue ( MRR ). Sign up for the Baremetrics free trial and start monitoring your subscription revenue accurately and easily. But, where do Shopify Partners track the metrics of their app portfolio?

Outsourced Development 98

Outsourced Development Underperforming Technical Team Churn Systems Review 98

ChurnZero

JUNE 15, 2021

This is the key component of what we call the “quality of revenue,” which focuses on the stability and predictability of a company’s underlying business fundamentals. . and price increases (depending upon the nature of the business, some people use monthly recurring revenue instead of ARR to assess revenue retention).

Retention 59

Retention Metrics Churn Customer Success 59

Sales Hacker

APRIL 19, 2022

In this article, I’ll outline the principles of compensation design , how to build sales compensation plans , and include resources to set OTEs and quotas that keep your reps happy and hungry for more. The dial on the left, which takes into account base salary, OTE, on-target commissions and annual quota, is hypothetical.

Compensation 86

Compensation Sales Recruiting Sales Hiring Retention 86

ProfitWell

JULY 14, 2020

Today on Recur Now, I'm sharing how you can build solid commitment with your users, all in the name of annual contracts. Listen wherever you get podcasts: Annual contracts = commitment. An annual subscription makes your life easier. So—let’s go through the data, first revealing how annuals impact customer decisions.

Payments 66

Payments SaaS Payments Outsourced Development Payment Services 66

Totango

OCTOBER 1, 2020

How you deliver these engagements depends on your resources and what your customer needs to succeed. Low-Touch: Also known as digital engagement, this approach is the most resource-efficient and budget-friendly approach, but takes company-wide adherence to customer success rather than assigning ownership to just a CSM.

Engagement 71

Engagement Scale Customer Lifetime Value Headcount 71

ProfitWell

DECEMBER 5, 2019

Recurring revenue is the lifeblood of subscription companies, and for good reason. Finally, recurring revenue gives the company a sense of predictable revenue and compounding growth. What is recurring revenue? Recurring revenue is revenue continuously brought in by customers who are on a subscription.

Payments 56

Payments Metrics Revenue SaaS Payments 56

Sales Hacker

JULY 14, 2023

Share The GTM Newsletter “I’m an early stage founder looking for resources / templates / examples of SDR and AE enterprise commission and bonus structures that have successfully worked. I sometimes see companies put a large % on closed won revenue and I’m not a fan. Noah Marks , VP GTM Strategy & Operation at Udemy : SDR: 70/30.

Compensation 52

Compensation Sales Hiring Technical Review Metrics 52

Baremetrics

SEPTEMBER 9, 2021

When discussing the financial metrics for a SaaS company, revenue vs. profit is among the most common comparisons encountered. When a SaaS product or service has been developed, tracking the ROI (return on investment) involves always keeping revenue vs. profit at the top of mind. What is revenue? What is revenue?

Payments 103

Payments Revenue Payment Services SaaS Payments 103

Neil Patel

MARCH 1, 2021

If you try to grow your consulting or freelance revenue by merely adding more clients to your portfolio, you may hit a common obstacle: Living project to project. Some are recurring subscriptions, with services delivered at regular intervals, and others are one-off engagements. People buy from experts and trusted resources.

Scale 141

Scale Payment Features Consulting Pricing 141

ChurnZero

MAY 19, 2020

A: Investing in tools and resources that allow your team to be as proactive as possible is crucial to success. In today’s world there are thousands of SaaS tools and all are dependent on recurring, subscription revenue. Customer Success and Revenue – Check out why CS should step up and embrace revenue numbers. .

Customer Success 98

Customer Success Technical Review Forecasting Consulting 98

Mucker Capital

OCTOBER 10, 2023

Instead, identifying a narrow target market and focusing efforts there is key, especially for startups with limited resources. Sally suggests considering a full-time Sales Leader when a startup has two or more AEs and SDRs and is on the verge of hitting a $1 million Annual Recurring Revenue (ARR).

Scale 52

Scale Sales Hiring Outsourced Development Development 52

User Pilot

OCTOBER 5, 2023

Userpilot onboarding, analytics , and feedback features can help you reduce CAC and boost revenue. This enables you to allocate your resources to the channel with the best ROI. That’s because it takes into account not only the cost of acquiring customers but also how much revenue each channel brings. What is CAC payback?

SaaS Payments 103

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 103