Chart Mogul

FEBRUARY 22, 2022

Customer churn rate, also known as logo churn rate is a key indicator of the health of your SaaS business. At a high level, the customer churn rate gives you the rate at which your customers are canceling their subscriptions. A high customer churn rate can be deadly for your business. Calculation Methodology.

Churn 52

Churn Payments Subscription Payment Features 52

OPEXEngine

NOVEMBER 23, 2020

Here are the top 8 mistakes I see most frequently (along with some potential fixes if you are dealing with any of these issues within your own business!). If you are utilizing Gusto or a similar payroll tool, your headcount expenses are likely coming into your P&L as one (or maybe two) line item(s).

Finance 52

Finance Sales Hiring Headcount Scale 52

SaaSOptics

MAY 19, 2022

For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial. Here’s how you can create an effective customer acquisition strategy to win more business in your own SaaS company. Plain and simple.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Sales Hacker

JUNE 29, 2020

But having the wrong strategy can mean losing subscribers and leaving large amounts of money on the table. As a sales leader , it’s your responsibility to secure paying customers for the platform and make sure existing subscribers remain subscribed. However, just because the concept is simple doesn’t mean implementing it is.

Scale 78

Scale Sales Hiring Strategy SaaS 78

ProfitWell

MARCH 25, 2020

While you may have the best acquisition process in the business, if your retention is terrible then it’s all worthless. Acquisition gets all the love, but the nitty-gritty work of retention is an easier way to generate revenue, and more important for the long-term health of your business. Improve ROI. Convert more sales.

Acquisition 52

Acquisition Retention Payments SaaS Payments 52

OpenView Labs

MARCH 10, 2019

For the year that followed, annual recurring revenue grew 230%. The problem Profitwell was solving in the early days was accurate SaaS metrics all in one place. Once you had a clear picture of your SaaS metrics, you could see where you needed to improve. Comparatively, CAC for freemium businesses is only up 25%.

Scale 64

Scale Acquisition Interviewing B2C 64

SaaStr

MAY 12, 2023

Yes it’s difficult to hire far above your own skillset, in any domain, but that’s a primary job requirement of any executive, and especially the CEO. There are untold numbers of founders who did all that and then people didn’t buy it (enough). Even professional interviews get it wrong all the time. Worst of both worlds.

Engineering 220

Engineering Sales Hiring Interviewing Scale 220

Baremetrics

SEPTEMBER 23, 2021

Well, this number is the ideal LTV to CAC ratio for SaaS businesses. After reading this article you will have a clear understanding of how it’s calculated and why it matters. If you want to get in-depth metrics for your SaaS or subscription business, start using Baremetrics today with a 14 day free trial. And you won’t be wrong.

Subscription 102

Subscription Payment Features Churn Acquisition 102

Baremetrics

OCTOBER 7, 2021

Key performance indicators (KPIs) are how you track the progress of your company. It can also be difficult to decide who in your firm is responsible for an individual KPI. Each KPI you track gives you a small piece of the puzzle when trying to see how your platform, marketing, and sales come together to generate revenue.

Payments 98

Payments Sales SaaS Payments Underperforming Technical Team 98

Neil Patel

MARCH 8, 2023

In the most basic terms, customer lifetime value measures how much a customer will spend over their entire “lifetime” with your company. Customer lifetime value goes beyond traditional marketing practices by providing insight into a customer’s long-term value to your business. LTV is part and parcel of it all.

Customer Lifetime Value 76

Customer Lifetime Value Payment Methods Payments Payment Features 76

Baremetrics

AUGUST 23, 2021

You need to have a strategic approach that includes identifying your market fit, developing appropriate positioning and marketing strategies, and measuring performance. It acts as a product launch blueprint for your business, enabling you to reach customers and sell your product more effectively. Start your free trial today.

Strategy 104

Strategy Scale Payment Features Software Review 104

ProfitWell

MAY 22, 2020

For SaaS companies, customer attrition is one of the worst things that can happen to the health of your company. In this post, we'll take a close look at this metric and how to manage it so your SaaS company's growth chart is moving in the right direction. Let's look at some ways that customer attrition hurts your business.

Churn 52

Churn Customer Lifetime Value Retention Acquisition 52

Baremetrics

FEBRUARY 19, 2018

Given you probably just finished closing your books for 2017, it’s a good time to introduce changes to plan for the coming year. Proper expense categorization improves your visibility into your company’s spending while enabling more accurate metrics and forecasting. Let’s start with “Payroll – Support”.

Startup 81

Startup DevOps as a Service Customer Lifetime Value SaaS 81

ProfitWell

DECEMBER 4, 2019

The SaaS business model powering all of this activity is startlingly unique, still young, and inextricably tied to the power of cloud computing. Understanding the fundamentals of how SaaS works is vital when building out a plan for your company’s forward growth. Recurring payments. What is SaaS? Heightened customer retention.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

Sales Hacker

OCTOBER 7, 2021

The expectation is that we can “do it all.” Let’s flip the script: Your intellect, emotion, instinct, and empathy as a woman are what make you both a valuable human and invaluable company asset. Celebrate taking time off to be with your family, kids, pets, friends, or alone with your thoughts. Imbalance is okay.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Chargify

AUGUST 17, 2017

You could order from the comfort of your own home. According to SaaStr’s Jason Lemkin , stalled growth “happens to all of us. That’s what we’re covering in today’s post: 12 actionable ways to reignite your SaaS growth. For every new customer you’ll get, one of the old customers walks out – and your growth stalls.

Scale 53

Scale Sales Hiring SaaS Artificial Intelligence 53