Baremetrics

APRIL 6, 2021

When you’re looking at your business goals, you need to consider not only your existing monthly revenue but your contraction monthly recurring revenue (MRR). Contraction Monthly Recurring Revenue (MRR) is an extremely important metric for subscription businesses. Recommended reading: How to calculate monthly recurring revenue(MRR).

Outsourced Development 99

Outsourced Development Payments Revenue Payment Services 99

User Pilot

APRIL 29, 2024

A good SaaS renewal strategy helps drive customer retention , increases the customer lifetime value , and improves your monthly recurring revenue. The renewal rate is calculated as the number of customers who renew their subscription divided by the total number of customers up for renewal at any given period.

SaaS Payments 80

SaaS Payments Business SaaS Payment Solutions 80

Baremetrics

AUGUST 30, 2021

Chargebee assists companies that offer subscription services in automating their billing procedures by enabling you to modify pricing, provide coupons, and conduct campaigns—all without the assistance of a developer. All of these services are offered as a cloud-based SaaS plug-and-play solution. Supporting various subscription plans.

SaaS Payments 93

SaaS Payments Payment Solutions Payment Methods Payments 93

FastSpring

FEBRUARY 8, 2023

In this guide, we compare six Recurly competitors and alternatives according to several categories: Subscription management and recurring billing Checkout Global payment processing Reporting and analytics Pricing Customer reviews We’ll start with a deep dive into FastSpring — our end-to-end payment solution (i.e., Takes the lead on audits.

Payment Services 78

Payment Services Payments Payment Methods Merchant Services 78

Baremetrics

AUGUST 18, 2021

This document shows all products and services rendered, the payment owed, and the contact details of both the buyer and the seller. Invoicing can be done for both recurring and one-time payments. Our platform does all the heavy lifting for you, intelligently “automating away” meaningless numbers to uncover the true, bigger picture.

Payment Features 83

Payment Features SaaS Payments Payment Methods Payments 83

Chart Mogul

MARCH 23, 2023

For example, if have a total monthly recurring revenue (MRR) of $100k on day one, what percentage of that revenue do you still have 12 months later? To calculate net revenue retention, divide your monthly recurring revenue (MRR) today from customers one year ago by MRR from the same group of customers one year ago.

Retention 52

Retention Metrics Revenue Scale 52

User Pilot

MARCH 31, 2023

Some examples of important metrics are activation rate , number of active users (NAU) , conversion rate , churn rate , monthly or annually recurring revenue (MRR/ARR) , average revenue per account (ARPA), customer acquisition cost (CAC), and customer lifetime value (CLV or LTV). It aims to identify and address friction points.

Metrics 94

Metrics Customer Lifetime Value Data Analysis Engagement 94

OpenView Labs

AUGUST 13, 2020

Last week, I wrote about our inbound go-to-market motions at ZoomInfo. Today we’re going to turn our focus to outbound go-to-market (GTM) motion. Beyond the sales organization, these SDRs move all across the company, driving placements in product marketing, operations, product management and even engineering.

Scale 82

Scale Sales Hiring Sales Investment 82

User Pilot

APRIL 19, 2024

Improving NPS requires a comprehensive approach, including identifying and addressing customer pain points , engaging with detractors and promoters, and creating a responsive culture towards feedback, with tools like Userpilot helping automate and analyze NPS surveys effectively. Get a Userpilot demo now to create your own NPS dashboard.

Scale 52

Scale Systems Review Software Review Branding 52

Unbounce

JULY 14, 2020

Not so much when it comes to your visitors’ email addresses. Which means people are wiser to marketing tactics and, understandably, more discerning than ever about who they give their contact information out to. Signed, a totally unbiased copywriter.) Christine Johnson, Digital Marketing Specialist, Vancouver Island University

Advertising 145

Advertising Mobile Education Social Media 145

User Pilot

AUGUST 9, 2023

Customer retention rate is a metric that all SaaS companies should measure to help their success. You then divide that result by the total number of customers at the beginning of that timeframe. Revenue churn rate Revenue churn rate represents the monthly recurring revenue from existing customers over a specific period.

Retention 97

Retention Customer Lifetime Value Churn Metrics 97

FastSpring

JULY 12, 2019

Since most SaaS and subscription-based businesses depend on recurring payments to sustain themselves, it can pay dividends to keep a close eye on lifetime value and customer retention rates. Here’s one simple formula for calculating CLV: CLV = Average recurring revenue per account * length of the partnership (lifetime).

Customer Lifetime Value 68

Customer Lifetime Value Payment Features Finance Payment Solutions 68

ProfitWell

MARCH 26, 2020

And finally, a PSA to marketers and their messaging amid a pandemic. We know, as a community, we must continue to uncover what helps and hurts recurring revenue success by studying data in full. And we’re totally on board with Appcues' mission of driving a better user experience. Marketing in a pandemic: An ongoing conversation.

Systems Review 64

Systems Review Subscription Payment Features Engagement 64

ProfitWell

JUNE 15, 2020

all DTC companies represented in these numbers I say, keep up the good work. Send me their email address to grace@profitwell.com and I'll hook them up. Salesforce released its “State of Marketing Report,” offering trends from 900 marketers. Given all the recent change, this dive deep is a change of pace.

Payment Methods 76

Payment Methods Merchant Services Payments Customer Lifetime Value 76

Andreessen Horowitz

OCTOBER 16, 2023

One of the toughest challenges for founders — and especially technical founders who are used to focusing so much on product features over sales — is striking “product-market fit”. So in that shift from product-market fit to product-market-SALES fit, how much should you optimize your go-to-market for product… and even the other way around?

Product Marketing 81

Product Marketing Scale Sales Hiring Sales Recruiting 81

Chart Mogul

JUNE 24, 2021

While some companies might want to stick with the rates that work right now, there may come the point where you can’t rely on growing your market share at the same rate as your company’s early days. Not all pricing localization strategies are created equally. Here’s what you need to know about SaaS pricing localization.

Pricing 128

Pricing SaaS Payments Payments Payment Features 128

ProfitWell

APRIL 1, 2020

So here’s the moment we’ve been waiting for: Map & Fire’s COVID-19 total email eval of mass communication. Takeaways: Companies of all shapes and sizes are contributing support. There’s a lot to address right now as a business owner, founder, or leader—so dedicating this job to one team or team member will be critical.

Healthcare 59

Healthcare Communication Branding B2B 59

User Pilot

SEPTEMBER 25, 2023

Next, assign responsibilities at each stage of the journey to the right team, for example, acquisition to marketing and activation to product and customer success. PLG companies use a range of user acquisition strategies like word-of-mouth marketing or free trials to attract new users. Let’s see what happens at each of them.

Acquisition 96

Acquisition AI Search Onboarding Churn 96

ProfitWell

MARCH 27, 2020

Simply using an Excel spreadsheet will not cut it in today's hyper-competitive market when your competitors are making use of more sophisticated analytics. With the proper tools, you'll be able to identify these weak spots in your pipeline and address them before you lose more customers. Are customers happy with your products?

Metrics 80

Metrics Software SaaS Churn 80

CustomerSuccessBox

FEBRUARY 17, 2022

If you’ve ever taken a Marketing 101 course, you’ve learned that retaining a customer is far more profitable than attracting new customers. Most people judge the performance of a SaaS company by its Monthly Recurring Revenue (MRR) while evaluating a company by its Net Dollar Retention (NDR) can provide much more valuable insight.

Benchmarks 52

Benchmarks Retention Churn Subscription 52

Baremetrics

SEPTEMBER 24, 2021

Baremetrics is a business metrics tool that provides 26 metrics about your business, such as MRR, ARR, LTV, total customers, and more. Typically, the critical components of this foundation are monthly recurring revenue (MRR) or annual recurring revenue (ARR). Determine if your issue is one of customer acquisition or market size.

Finance 98

Finance Venture Capital SaaS Payments Payments 98

Chart Mogul

MARCH 31, 2022

Monthly Recurring Revenue (MRR). Monthly Recurring Revenue (MRR) measures the recurring revenue you generate every month. The annual run rate (ARR) is the recurring revenue your SaaS business generates within a year. In a subscription-based business, it’s the total revenue from monthly subscriptions. Gross Margin.

Metrics 52

Metrics Scale Startup SaaS 52

ChurnZero

OCTOBER 26, 2021

Taking a one-size-fits-all approach to customer engagement isn’t the best strategy. For SaaS customer segmentation , a company’s Annual Recurring Revenue (ARR) value can be an important identifier. SaaS companies are well aware that not all their customers are the same. Every customer is different. Value-Based Segmentation.

Customer Success 96

Customer Success Churn Communication Subscription 96

User Pilot

FEBRUARY 24, 2023

You can get information about the total score, score breakdown between different groups, and score history. Userpilot displays all the tracked data in real-time while in Appcues there’s a delay which makes the data less actionable. The NPS pages includes also a table with all the responses. Segmentation in Userpilot.

Software Review 94

Software Review Engagement Onboarding Pricing 94

Neil Patel

DECEMBER 17, 2020

BPM software helps organizations of all sizes streamline operations and minimize waste. Orchestly – Best for simple workflow automation Pipefy – Best BPM software for Kanban Creatio Studio – Best low-code solution Tallyfy – Best for automating recurring processes Zoho Creator – Best for customizable workflows.

Payments 131

Payments Payment Solutions Software Review Payment Services 131

Sales Hacker

OCTOBER 7, 2019

What you need to know about go-to-market models in SaaS. B2B SaaS go-to-market (GTM) models range from no-touch, transactional approaches to highly specialized, consultative strategies. Account-specific content from both marketing and sales development provides much-needed air cover for your overburdened AE. Market Maturity.

Outsourced Development 68

Outsourced Development Sales Hiring Development Sales 68

ProfitWell

MAY 11, 2020

Plus, we look at the archetypes of marketers with Mayur Gupta (and declare which one you should be). The increase comes from our control of weekly seasonality, which means every point on the chart reflects the total change over the last seven days. For example, the May 7 point includes all changes from April 30 through May 7.

Scale 52

Scale Content Marketing Subscription Payment Features 52

ChurnZero

JUNE 19, 2020

It is no secret that customer churn hits recurring revenue businesses hard, but what’s its real impact on their long-term health and valuation? All being equal, if someone were to come to us, our preference would be to see a three-year contract paid annually. The playbook is there for Sales, Marketing, and CS. Allen]: I agree.

SaaS Payments 72

SaaS Payments Retention Metrics Payment Solutions 72

User Pilot

SEPTEMBER 30, 2022

With product analytics, product teams are able to understand and address true customers’ needs and pain points and spot product friction. It enables product teams to understand and address true customers’ needs and pain points and spot product friction. How do product analytics metrics differ from marketing analytics?

Data 88

Data Management Onboarding Metrics 88

Baremetrics

FEBRUARY 2, 2021

A common problem customers face when dealing with a SaaS business is credit cards failing during recurring payments. Increase MRR Monthly recurring revenue is the clearest indicator of the growth of a SaaS business. You should also have a dedicated “Contact Us” page that shows your phone number, email address, and social media handle.

Customer Support 59

Customer Support Payment Methods SaaS Payments Payment Solutions 59

ProfitWell

MARCH 16, 2020

They won’t even ask for your email address to download this one.) Let us know what you think and be sure to reach out to me at abby@recurnow.com with your thoughts on remote (even if you disagree, I want to hear it all). Blissfully is a total SaaS management platform. The typical mid-market company uses 185 different apps.

Technical Review 52

Technical Review Software Review Travel Leadership 52

SaaSOptics

MARCH 16, 2022

A FinOps solution like SaaSOptics can address both of these problems by allowing finance teams to automate the revenue recognition process and access advanced SaaS metrics/analytics. Customer relationships should be vetted for the right product/market fit in the early stages of the funnel. Recognizing revenue . It’s hilarious.).

Trends 98

Trends B2B Scale Payment Features 98

ProfitWell

MAY 1, 2020

Yesterday, we officially launched our ProfitWell Subscription Index , a measurement of how the B2B SaaS market is growing or shrinking over time—and today, we’re diving into the numbers a bit further. By March 15, the market had grown 5.3% From March 15 to April 7, the market declined about 0.12%. increase in January and 1.9%

B2B 52

B2B Subscription Payment Features Social Media 52

Totango

APRIL 5, 2019

The goal of customer success is to generate recurring revenue by creating customer lifetime value. Remember, all customer success metrics should lead to action. Instead, focus on providing a positive customer experience that will keep a customer happy in the long-term and, as a result, lead to recurring revenue. Gross upsell.

Customer Success 72

Customer Success Metrics Customer Lifetime Value Product ROI 72

FastSpring

APRIL 7, 2020

Apply the discount to one or more recurring charges in a subscription. The main difference between the two promotions is that built-in product discounts are available to ALL customers, while coupons apply to only those who are given a coupon code. One of my favorite emails I received during all of this came from an apparel company.

Business 82

Business Social Media Sales Hiring Travel 82

User Pilot

JANUARY 12, 2023

We’ve compiled an extensive list of tips and tricks to act on your customer data to improve customer brand loyalty and marketing strategy and drive account expansion and product adoption. Product marketers also use behavioral segmentation to re-engage lapsed customers and run highly personalized ads.

Software Review 97

Software Review SaaS Engagement Customer Lifetime Value 97

User Pilot

JANUARY 14, 2023

Continuous product discovery is necessary to keep up with the changes in user and market needs. Product-Market Fit is a measure of how well your product satisfies your user needs. Specifically, it needs to address relevant user pain points , needs, and desires. PMs of successful products build features in response to user needs.

Management 95

Management SaaS Metrics Retention 95